Rated 3.6 out of 5 by 54
Rated 3.0 out of 5.0 by adrianplatinummember Looking a little tired- staff and hotel
reception was un-staffed on many occasions when I was seeking to checkin, make enquires and check out. had to try and attract attention through the office window.
Rooms are clean and perfectly adequate, but the worn "leatherette" on the headboards (hidden by the staff propping pillows over the patches) gave the room a worn feeling. likewise, the ridged and ill fitting carpet in reception was not a great first impression.
I didn't hae any meals so can't comment on that. The Metro stop is only 5 minutes away (walking) so very convenient for getting into the city centre without paying city centre prices
December 12, 2013
Rated 2.0 out of 5.0 by Guest123456789qweasdzxc Great place to sleep just don't ask for breakfast!
I have scored you staff and service poor - I feel that I should point out that this is based on your breakfast staff alone!
The front desk team were polite friendly and helpful, your evening bar team were exactly the same, everything was going well.... There were several of us staying in various rooms and we noted breakfast stopped at 10 - with this in mind we approached your 'boredline agrresive' and unwelcoming breakfast team at 09:35... #plenty of time!# we receieved no good morning, no smile and when I asked for a table for breakfast the response was 'breakfast finishes at 10am' - that's great but I assume I just need to be in and dining by then not finished and out by 10am?! So with more than enough time I felt rather an inconvience to your breakfast team considering I'd paid +£10 for this!!!!!!!!! We eventually, after having the point reitterated that breakfast was only until ten, went through and started about serving and eating breakfast. I can only tell you how shocked I am that each GUEST received the same 'welcome' #I use this term loosely# amidst your team crashing and banging around looking what I can only describe as though they were chewing wasps!!!! The grand finale was watching a man and lady be turned away at 5 to ten #when there was still plenty of food just sat there which I assume would be thrown away anyway# - they must have spoken to a memeber of the reception team as they were clearly not happy and reluctantly one of the breakfast team took a call saying 'yeh send them through i'll get some back out' - they never reappeared and not surprisingly!!!!!!! So all in all you can thank your breakfast team for earning you a shocking review! It was laughable at how rude they were!
December 5, 2013
Rated 2.0 out of 5.0 by Bob25 Not good value
I booked a non smoking room and was put in one that was obviously a smoking room which the smell was unbearable, I was changed to another room with no fuss, this room was clean but dated with the material peeling of the headboard and chairs. The staff were friendly and helpful and the breakfast was excellent.
December 3, 2013
Rated 4.0 out of 5.0 by Madin66 Great stay and comfortable
The room was clean and comfortable. The staff were very helpful, pleasent and professional.
The only down side to my stay was the king room bed was 2 singles put together, which was ok but the matress was too thin to hide the joint? Also the shower was inside a bath, which is ok but I did slip when getting in ( my collegue also did the same in his room).
I would recommend the hotel as it is an ideal distance from Manchester centre and the value was great.
November 26, 2013
Rated 3.0 out of 5.0 Comfortable stay
The holiday inn although states 1/2 mile away is still a good taxi ride away from the city centre. Not ideal for shopping in the day.
The hotel is clean and warm. Staff very friendly.
Pillows are rock hard.. But a cheap stay!
November 20, 2013
Rated 5.0 out of 5.0 by Cazza1961 Comfortable bed and relaxing atmosphere
We stayed here,our 2nd visit,for my partners birthday and to see a concert....the bed was so clean and comfortable and staff were polite and courteous.....we love staying here and will surely be back again soon....thankyou to all.xx
November 19, 2013
Rated 1.0 out of 5.0 by PGuy Customer Satisfied...Zero
Gold priority club, IHG Business account holder, I booked a room with a double bed 4 weeks in advance and pre paid in full. The room I was allocated upon arrival had 2 single beds which I only discovered upon entering, I went back to reception as I thought there must of been a mix up, only to be told there were no double bedded rooms available and would I like a free drink (£3.50) instead.
Was I taken for grated because I was a priority club member or an account holder, it was made clear it was a take it or leave it decision and I was pretty captive.
Thanks Holiday Inn Manchester Central haven't slept in a bunk since school days.
If booking this hotel again, I would phone them and get a name .....
November 17, 2013
Rated 5.0 out of 5.0 by George22 Service with a smile
Would just like to say that our stay at Manchester -Central Park was a pleasant one , the staff were very friendly , nice clean rooms and comfortable bed
November 7, 2013
Rated 5.0 out of 5.0 by Joanne765 Fabulous hotel!
My partner and I had a fantastic overnight stay in this hotel, the room was far more than you could ask for and the overall amenities added to the hotel's greatness. In the evening we dined in the restaurant and also found that to be really tasty! An absolutely fab stay! We will definitely visit a holiday inn again!
October 29, 2013
Rated 2.0 out of 5.0 by Addicksforever IN NEED OF REBURBISHMENT
For a hotel that is relatively new it is in need of refurbishment. The furniture is becoming threadbare and the headboard in my room looked as though someone had spent the night picking at it rather than sleeping.
Would not consider more than a one night stay unless you want to live out of a suitcase as there were no drawers in the room to pack your clothes away. Also don't think about room service unless you want to balance the food on your lap as there is no table - although
there is a narrow desk if you fancy eating like that.
The bathroom door had dropped so far that it had gouged a groove in the floor as people attempted to close it.
It is a shame because the staff are really caring and efficient. A good refurbishment throughout would do wonders.
October 29, 2013
Rated 3.0 out of 5.0 by Aikibob Staff brilliant - food lacklustre
As usual the staff at HI Central Park were happy, efficient and made you feel welcome. Unfortunately the kitchen is getting poorer, the choice is now limited , it wasn't my order but I over heard another guest order where they weren't able to do a Caesar salad because they didn't have the dressing, I'm not a chef but I can knock up a Caesar dressing in 5 minutes.
October 26, 2013
Rated 4.0 out of 5.0 by S9ele Business Stay
All good except for telephone still not working in the same room which I stopped in 3 weeks ago. The hotel were aware but still remains in unusable.
September 7, 2013
Rated 5.0 out of 5.0 by Themama3502 Brilliant Overnight Stay, 1st class accomodation & service
Had a brilliant overnight stay. We requested a smoking room, but it was only the presence of the ash tray that indicated it was a smoking room, there was no smell whatsoever.
The room was spotless clean, lovely soft towels and the beds were so comfy.
The breakfast was superb, with so many choices, and the service was excellent.
I will definitely be staying here again! It was great value for money.
September 4, 2013
Rated 3.0 out of 5.0 by Ollybee HI Express in HI clothing
I think this establishment is actually a Holiday Inn Express which has been rebadged as a Holiday Inn. The grumpy restaurant staff literally throw your meal at you. The complimentary internet is woefully slow and switches off regularly. I used one of the glasses in the room for a glass of coke. This was not replaced or cleaned properly by the staff and replaced on the counter up-side-down, leaving a sticky stain - quite poor attention to detail.
On the up-side, the exec rooms are decent although not of the usual standards of a proper HI. The Crown Plaza in the centre of Manchester is a better option for a similar price.
Addition - As I write the internet has gone off!
September 3, 2013
Rated 4.0 out of 5.0 by stephen05 Regular HI with no surprises
Stayed here 2 nights on business. Room was plenty good with King bed and work desk. Air conditioning and an opening window were appreciated extra's.
The parking on site for free is great and being minutes from the city centre is handy for car travel.
Food and bar are sufficient; meals are basically typical non-chef prepared meals which satisfy rather than excite.
Breakfast at 9.95 if not part of the room is not value in my opinion. We didn't look at it but I expect it would be similar to an HI Express, which if so is not worth that.
Staff were excellent at all contact and really made the hotel for me.
Having WiFi is great and should really be expected as par for the course.
I'd stay again in preference to the city hotels, assuming the rate was competitive.
August 23, 2013
Rated 1.0 out of 5.0 by lienosus Poor experience, sleepless night, indifferent staff
This place creaks like an old pirate ship in a force nine gale!
I had the pleasure of listening to the person in the room above pacing around until 3am and with each traverse, the creaking got louder and louder! It may be the wooden built in furniture as this creaked loudly in my room when walking across the floor.
Unfortunately, this was compounded by the room being stuffy, despite the air conditioning, and the banging of the fire door (which I perfectly understand needs to kept closed) adjacent to my room every time someone walked through. So having finally drifted off to sleep, I was awakened by the ever considerate early leavers! A decent closer on the door would easily solve this problem.
In addition the reception staff, whilst not rude, were indifferent when checking me in. First impressions count and being greeted by a smiling face and happy disposition (even forced) when arriving at any hotel makes all the difference to a weary guest.
Anyway despite being woken early, I ended up nodding off in front of breakfast news due to the lack of sleep, consequently making me late to my appointment (being punctual was my entire reason for staying over) and then to sit in front of my important client yawning my head off!
I spend many nights in hotels, am an IHG Platinum Elite customer and had an Executive room (315) here. Overall this is probably the worst service / room experience I have had to date.
Bring me that horizon!
August 16, 2013
Rated 4.0 out of 5.0 by HarryLondon Convenient Hotel - Friendly and Pleasant Staff
The location of the hotel was very convenient, the rooms are in good condition but could do with some new ideas.
I booked via the IHG website so was disappointed that breakfast was not included as standard and at a cost of £12 seemed pricey for a basic continental breakfast.
Overall reasonable value, can't fault the pleasant and friendly service from the staff and was able to get a good night's rest.
August 12, 2013
Rated 5.0 out of 5.0 by thepienan Nice hotel just outside the city centre
This hotel is is about 1½ to 2 miles outside the city centre so buy a day ticket on the frequent buses to get in and out, but you don't pay city centre rates for the rooms. Free parking on site, nice rooms, good food and pleasant staff all made a good stay. As a smoker, also appreciated the few smoking rooms available!
August 2, 2013
Rated 5.0 out of 5.0 by Nippi Friendly staff
Stayed one night, wish we could have stayed longer. Staff in restaurant were great to talk to, very friendly. Food was very good, and good portion sizes! Room was comfortable, we slept well.
July 5, 2013
Rated 1.0 out of 5.0 by DisgruntledPunter Blood stains on the bed clothes
Greeted by a very dour receptionist who really did not want to be there. Bar service extremely slow eg waited for 10 minutes for someone to appear - only plus point when barman did appear he was the friendliest member of staff we encountered. Pulled back quilt when going to bed only to discover blood stains on the bedding - no alternative room available, 2 young men appeared to change the bedding which was fine but to be really fussy they did not remake the bed properly (quilt replaced upside down, pillows not replaced properly etc)
Not impressed with the dried out breakfast or the breakfast staff.
Personally would not return to this hotel. As a Priority Club member I would have to say that this hotel is not a patch on any of the others in this group that I have stayed in.
Extremely disappointed .
July 2, 2013
Rated 4.0 out of 5.0 by Oceanswimmer Good stadium location
We booked in here for a gig at the Etihad Stadium. It was perfect walking distance - about a mile and a half on good well lit roads.
It was a bit disappointing that we'd booked a Kingsize room a few months in advance, but when we arrived to check-in they had completely run out of Kingsize rooms. The reception clerk mentioned that we may have to have a twin room (not what we wanted), but luckily they had an executive suite and so we were upgraded - bonus! :)
Staff were really friendly, parking great and the room nice and clean. Only downside was the menu in the restaurant was a bit limited and not much choice in the area to eat elsewhere.
June 8, 2013
Rated 5.0 out of 5.0 by lenny2811 Good Hotel & Great Staff
I stopped at this hotel due to location as I needed to be near to near sport city.
Initially I was slightly reserved with reference to location and area, but it was perfectly okay.
The lady on reception who greeted me was really friendly and polite and couldn't have been more helpful.
The room was clean and was pretty faultless.
Great hotel for the money.
June 3, 2013
Rated 5.0 out of 5.0 by 2SuperLeaguefans Couldn't fault it
Stayed 2 nights while attending the rugby league Magic Weekend at the Etihad stadium over the bank holiday weekend at the end of May.
Staff put themselves out to feed us on returning from the game around 9.30pm, continuing to cook after the designated cut off time. Staff were willing to do all they could to assist us.
All supporters who stayed there were impressed. It was within an easy walk of the stadium and although not on a direct metro/bus passing the door route - neither were very far away.
June 2, 2013
Rated 2.0 out of 5.0 by RhinosFanNorfolk Seemed to be disorganised
Took an offer of ungrade to executive suite. Nice room but something going on upstairs - at 4am - perhaps furniture being moved about. The walls seemed to be rather thin!
Communication between staff not great as we had booked 2 nights but it appeared they thought we were staying just one.
Therefore not as relaxing as might have been.
Stayed for Rugby "Magic Weekend" as convenient location and might do so again, but with reservations.
Breakfast "until 11am" really meant "start running out of stuff at about 10 am and won't refresh all of it". Should have been ready for healthy appetite of Rugby league fans.
June 2, 2013
Rated 2.0 out of 5.0 by markw316012631 Franchised hotel lets down the overall brand
Oh... where should I start? I often use Holiday Inn properties when I'm travelling, both for business and leisure, because I know what I'm going to get. Unfortunately the Manchester Central Park property (which is a franchise), is a huge disappointment.
Here's a list of annoyances on my stay - none of them major, but all of which demonstrate that it's the little things that add up to a great stay that this hotel desperately needs to pay attention to...
* No bottled or canned Coke at the bar - only postmix (i.e. the stuff on a gun that costs about 25p for 0.5 a litre) - sold for £3.30 a pint!
* Sliding bathroom door detached from bottom runner
* Bathroom shelf on the other side of the room to the sink.
* Towel rail on the other side of the bathroom to the shower/bath
* Shower mixer tap so stiff with lime scale I thought I would need to get help to turn it off
* TV with so much interference it was unwatchable
* Decor shabby in places
* "Double" bed is actually two single beds pushed together with a king size duvet
* Whole property surrounded by a 10' security fence and there was broken glass on the road outside in the morning (i.e. Newton Heath is not the safest place to stay).
* Room service menu looks like something from a roadside cafe (piece of laminated card), is uninspiring and mediocre.
All in all, I'm glad I was paying a corporate rate and not the advertised price...
One more point: don't get confused by the name - Central Park is in the northern suburbs and no-where near the centre of Manchester . (not a problem for me - it's close to my offices - but might confuse others).
May 18, 2013
Rated 5.0 out of 5.0 by JEDM A Very Satified customer
Highly recommend all facilities and the staff were faultless.
Comfy bed and lovely hot shower in the morning and breakfast high standard and lots of variety.
Many thanks to you all.
Ps.The negative con Is I forgot to bring my toothbrush and was hoping there would be a little gift toiletries bag.
As most other places I have stayed do supply these very useful over night kit.
April 29, 2013
Rated 4.0 out of 5.0 by Maryanne22 Room - very comfortable, lovely bed
Very comfortable stay. Excellent service and menu offered for evening meal. However, didn't realise breakfast not included. This was not made clear. Thought cost of full breakfast far too high.
April 18, 2013
Rated 5.0 out of 5.0 by stkwame good
good service . good staff. big car park nice food also .
April 7, 2013
Rated 4.0 out of 5.0 by guiritana pleasant surprise
Lots of nice touches, from the parking for Lady guests(!) to a free starbucks, pleasant service.
March 22, 2013
Rated 2.0 out of 5.0 by Acess123 Can't believe I am in Holiday Inn
Stay in the hotel as I am meeting a customer nearby. The first impression when I enter the holiday is not impressive, I have to wait a while until a member of staff come out from the office to do the check in for me. When I entered the room, it smells really bad actually the whole floor have a strange smell. The cleaner promised the reception will contact me to change the room for me but nothing happen after 15 mins. In fact, I can't stay any longer I have to go down to reception to get things sorted. Luckily the room change is smooth and staff is friendly.
In the evening, there is no hot water on tap and I have to inform the reception to get things sorted. Breakfast is overcharged as well for £12.99 for what they offer
Just cant believe this is a holiday inn
March 8, 2013