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Rated 4.3 out of 5 by 239 reviewers.
Rated 1.0 out of 5.0 by probably the worst in the group An.arrogant and complacent management allow the continued poor service at this bed and breakfast. I have probably stayed over 200 times,at IHG and quite a few in this establishment. Check.in.was poor, room service again.would not answer phone. Reception ate extremely unwilling to help, and frankly rude, when.phones divert to them. Waiter brought food to room and said he was delighted to be on.his last day as it was a terrible place. He dropped a glass of wine on.my.floor and none of his colleagues would bring him another. So I had cold food soaked in.wine left for twenty minutes. I asked the receptionist to get a manager to call.me. They have my details. What's odd? They never called. Do.not stay here. Awful in every way. September 8, 2014
Rated 5.0 out of 5.0 by Excellent Weekend Stay Stayed here for a wedding in August , the staff were very friendly and helped us greatly when we were delayed. September 5, 2014
Rated 5.0 out of 5.0 by Great hotel and location My husband and I stayed for one night, the location is great, accessible to the city by tram £2.70 per person or taxi £10. You are located by the lowry shopping center and media city. The hotel is comfortable, the rooms very well decorated with a mirror and good lightening ! Off site car parking in multi story £7.50 for 24 hours September 1, 2014
Rated 5.0 out of 5.0 by Lovely Hotel The hotel appears to be very new and therefore some building work was ongoing in relation to the Lounge Bar however this was communicated perfectly well on arrival and the 'temporary' location was also pointed out and was more than adequate for our weekend needs. The staff were consumate in their professional attitudes and at the same time extremely personable, overall an outstanding stay in the outskirts of Manchester. August 31, 2014
Rated 4.0 out of 5.0 by Good location and staff Overall, a pleasant stay with good staff and attentive service. However, pillow quality needs to be looked at as they appear cheap. When alterations are being carried out ,customers should be informed in advance and the price should reflect this. The makeshift bar/lounge area was exactly that, makeshift.! August 31, 2014
Rated 5.0 out of 5.0 by Good location Chose the hotel for its location near Lowery.Reception staff efficient and friendly, great room and comfortable. Excellent Breakfast in attractively furnished dining area. Only drawback was finding the car park entrance which took a while-it is in the multi-story above Bookers and then you need to decide what Long and Short term stay means. (why not put Less/more than 24 hours?) August 30, 2014
Rated 5.0 out of 5.0 by Excellent again The staff are one of the hotel's assets. From the front desk to the restaurant the staff are very attentive . Special mention to Luke and Vincent in the dining room and Vincent's team ,they are excellent in their roles. The one and only negative is that Reds have lost on both occasions when I have stayed here, I'm sure the hotel would try to offer a solution if it were in their remit. I have booked again for the 27th September I hope the result on the pitch is as positive as the experience received at the hotel. Well done to all and keep up the good work. August 28, 2014
Rated 4.0 out of 5.0 by Good for Lowry Theatre Stayed for one night for visit to Lowry Theatre. Great location. very clean and comfortable hotel. Very good breakfast. Clean rooms. good bathroom. Our second stay for a theatre visit. Metro to city centre nearby. August 28, 2014
Rated 4.0 out of 5.0 by Refurbishing the bar area Stayed here before on a number of occasions and it has always been very good. This time though the bar was closed for refurbishment which was a surprise. When I queried it I was told it was on the website, although I did not see anything when I booked a while ago.. No apology or empathy to the situation was given, this was the bit that disappointed me the most. Because of this it lacked atmosphere so I decided to go outside of the hotel to eat and have a drink. The Hotel bar was moved upstairs to accommodate (small area not very welcoming), but very few people were using it. Will stay again once changes have been completed as its a great location for business and leisure and usually of a high standard for the Hotel and Customer Service. Breakfast was very good. August 26, 2014
Rated 4.0 out of 5.0 by pleasant stay very friendly helpful staff. Nice room and bathroom, good view. very convenient position. Very relaxed stay, but not very comfortable bed. August 25, 2014
Rated 5.0 out of 5.0 by A Gem in The Quays A very clean establishment in the heart of Media City. Great restaurants and coffee shops in the vicinity and a short walk to the Lowry Centre. A 15 minute stroll from The Theatre Of Dreams. August 24, 2014
Rated 5.0 out of 5.0 by Great hotel Excellent and convenient for shopping and local transport August 22, 2014
Rated 5.0 out of 5.0 by Great Service from Restaurant Staff Very good service, especially from Restaurant Staff. Only problem was that our room was not made-up until 17:15 when I brought it to the attention of reception staff. We would have thought that it would have been done before since we left at 09:15 in the morning! August 21, 2014
Rated 3.0 out of 5.0 by Friendly and helpful staff Was not impressed with the beds and did not sleep well at all, pillows were lumpy too. Shower was a trickle and not an enjoyable experience. However on the up side, the breakfast was brilliant, so much choice and very hot. All the staff were amazing, very helpful and diligent. My husband forgot his hair gel and the staff found him some and brought it to our room. We did not report the problems at the time as we were only there for 2 nights to watch a show at the Lowry.But if we had moved would the next room have been the same? August 20, 2014
Rated 5.0 out of 5.0 by Media City Another great stay at the Holiday Inn at Media city. August 16, 2014
Rated 4.0 out of 5.0 by Good hotel Comfortable and clean hotel would visit again for both business and pleasure. August 15, 2014
Rated 5.0 out of 5.0 by Comfortable Overall we had an excellent stay, The area of Salford Quays is very well located especially if shopping August 14, 2014
Rated 5.0 out of 5.0 by Great base for Manchester This Holiday in was perfect for us visiting the Lowry, and given that it is a couple of minutes walk from the tram, excellent for manchester generally. it is bright, modern, good staff, pleasant dining room, good breakfast, secure and safe. Great location in media city - good walks by the canals and basins, good eating houses. Just make sure that if you use the multi-istoery car park you get your ticket validated to get the concessionary rate August 14, 2014
Rated 4.0 out of 5.0 by Glad I booked I wanted somewhere to stay on way to Glasgow. The location was very good and has good links to major shops about 2 miles away. Hotel was clean, good staff service from check in and bar. Had a good room, clean and well furnished. The breakfast was good. August 9, 2014
Rated 5.0 out of 5.0 by So good we stayed twice in a week An excellent hotel, well located in Media City Manchester. It is a modern hotel with good clean facilities and good friendly staff. We stayed there on way to Commonwealth Games and decided to stay on our way back. We arrived late evening on Sunday night but still in time to get room service on a . This was promptly delivered and was good value. I would recommend the breakfast. The only thing to remember is to park in the multi-story car park next door. August 9, 2014
Rated 5.0 out of 5.0 by First class overnight stay Everything exceeded expectation.Lovely staff and just what we needed after attending a wedding reception. August 9, 2014
Rated 5.0 out of 5.0 by Holiday Inn totally reliable for great stay Great location, fantastic room, nice breakfast. What more can you ask for? August 9, 2014
Rated 5.0 out of 5.0 by Great staff Can't praise the staff enough - three examples that were good: (1) the day before my trip, the hotel noticed I had booked 2 x twin rooms and called me to see if I'd like not only interconnecting rooms but also an interconnecting double and twin (ideal for my wife and I plus 2 kids). (2) reception even accommodated allocating a room for my in-laws - at my request put them close by but not right next door. (3) The restaurant manager is so enthusiastic ! Regardless of how many times he has explained the buffet breakfast to guests, each time he took the trouble to explain all the options to each party and answer all questions - excellent customer service. Modern, clean and comfortable hotel with good facilities within walking distance. Only minor niggle, either the vacuum cleaners need to be upgraded or a little more care needs to be taken when vacuuming guest rooms as a few bits not picked up. Otherwise room cleanliness very good. August 8, 2014
Rated 5.0 out of 5.0 by GREAT LOCATION Fun to be at Media City; Lowry Outlet nearby and theatre/museum Easy access to Manchester on tram and weekend ticket from 6pm Friday is a real bargain. SUPERB Booth's shop (better than Waitrose) next door August 7, 2014
Rated 5.0 out of 5.0 by Overview of hotel Probably the best Holiday Inn I have stayed in for long while. The facilities and staff were excellent. August 6, 2014
Rated 4.0 out of 5.0 by Excellent Hotel Great location,friendly courteous staff,Clean comfortable rooms. Note to self : must remember to pre pay breakfast (£17 each if not) £51 for 3 ouch !! August 3, 2014
Rated 4.0 out of 5.0 by Theatre visit to see War Horse Excellent. Very obliging and helpful staff. Clearer directions to hotel might have been helpful! August 2, 2014
Rated 5.0 out of 5.0 by A very enjoyable experiance. My wife and I really enjoyed staying at this Hotel, primarily because of the staff attitude towards us and the overall cleanliness. One small problem came to light. However, when reported, genuine concern was shown by the front desk receptionist who immediately took steps to get the problem rectified. Breakfast, in the green Room was excellent with plenty of staff to keep the "decks clear" and to greet the guests as they arrive. Information was given to ensure we were able to obtain everything we wanted. I would definitely stay at this Hotel again if or when I needed to. One point of note is that, at the time of our stay, there was a construction site on the other side of the road from the hotel entrance. However, this was entertaining watching machinery and operatives at work. I hasten to add that we did not hear any noise pollution from this whilst at the hotel. August 1, 2014
Rated 5.0 out of 5.0 by Excellent hotel Highly recommended. I had a great stay - thank you. July 30, 2014
Rated 5.0 out of 5.0 by Fantastic stay! I stayed here both the night before and of my wedding and I was extremely impressed with the quality of this hotel and the friendly staff. Several of my wedding guests also stayed at the hotel and were full of compliments for the rooms and staff. The staff went out of their way to ensure that I had a special stay and were especially attentive to any needs I had. I would highly recommend this hotel to anyone! July 29, 2014
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