Rated 3.9 out of 5 by 201
Rated 5.0 out of 5.0 by thebladerunner Exceptional Staff at this property
The staff at this location were exceptional. After suffering an accident early in the evening I was rather indisposed and out of sorts. The staff at this location, all of them, rallied to my aid and went out of their way to offer me aid and assistance. My stay was blessedly uneventful otherwise and I was able to rest and recover in comfort. Three cheers for this location and their excellent hospitality and assistance.
As I will be traveling to the area on a regular basis in the future I will make this Holiday Inn location my preferred refuge.
Thank you again for a pleasant stay, a quiet room, an enjoyable breakfast and good company.
March 23, 2014
Rated 5.0 out of 5.0 by Abel123abc consistant in every area
I have been staying at this Hotel for at least 6 months, and I must say the staff are exceptional, from the moment I walk into the Hotel to the moment I leave. This Hotels merits are the staff, they really go out of their way to look after me, I wouldn't consider moving to any other Hotel, Reception to breakfast, to dinner to Housekeeping staff. You should be proud of the team here, so talented and the Open Mic night is a nice touch.
see you all next week.
March 20, 2014
Rated 3.0 out of 5.0 by Martin2812 Stuck in the 80s
A fair standard of room given the price paid. Room decor tired and furniture lacquer peeling lefts feeling the place was a bit shabby and a throw back to the 80s. Staff were professional and helpful and good was good.
March 20, 2014
Rated 5.0 out of 5.0 by Nikki & Phil stayed 15th March 2014
Very polite helpful staff even though there was a lot of new staff and training. Food was excellent and restaurant staff were very good.
March 19, 2014
Rated 5.0 out of 5.0 by ROBBIEREDDEVIL Fantastic stay
Nothing more to say than perfect every time. The staff are excellent, rooms are always clean and comfortable, and the restaurant staff are attentive and the food excellent
Will be back soon
March 18, 2014
Rated 2.0 out of 5.0 by Boowatt Nice room shame about the cleaning staff
Stayed here for 5 nights on the 2nd morning came up from breakfast to find the cleaner already in my room. She didn't stop cleaning so I had to try and get sorted around her. Then I looked on the side to see she had plugged her phone into my phone charger. Spent the rest of the week with a do not disturb sign on my door as didn't want anyone in my room using my things. Really spoiled the experience as the rest of the staff were really friendly and helpful.
March 11, 2014
Rated 4.0 out of 5.0 by Rogerw45 Holiday Inn Bolton
Nice hotel, clean and comfortable, friendly staff. Did exactly what we needed it to do with the added bonus of a Pool and Sauna.
March 8, 2014
Rated 5.0 out of 5.0 by Peter D. Wheelchair user
I must firstly mention the really poor parking for Disabled visitors.
Only 2 bays but so small that 2 cars only just fit in making it no good for a wheelchair user such as myself who needs to transfer from the car.
The staff allowed me to park on the footpath by the front doors as there was no where else.
That out of the way, I couldn't have wished for better staff. Carried my bags all the way to my room for me and took time to make sure everything was ok for me for my stay, making sure I understood the layout incase of fire and the help I would receive in such a situation.
Usually im just given the key and left to find out for myself.
The room itself was the biggest room I've stopped in, room enough to fit another 2 double beds in if I needed them. Internet access was easy to connect to as well.
Never ate in the hotel apart from a lovely Bacon Bun for my journey home but must admit it was lovely ;-)
February 26, 2014
Rated 4.0 out of 5.0 by javelinman Staff
The young staff at this hotel were both professional and friendly as well As knowledgable. I will be back
February 24, 2014
Rated 3.0 out of 5.0 by Petrolman dissapointing
First off all I must say the staff here are Fantastic always willing to go that extra mile and find a solution to any problem. When told I had a king size bed instead of a normal double room I thought great that was a nice surprise, However this was the most uncomfortable bed I have ever slept in. I also realised that really this is only two singles pushed together!! The two bedside cabinets (with the light switches attached) were so far away from the edge of the bed I had to get out to reach them.
The room is in desperate need of a make over which seems to be the same through out the hotel. I also felt that to charge over 3 pounds for a soft drink was just OTT!! and the food was also overpriced.
Having been asked to try Holiday inn again instead of my normal Best Western stays I'm afraid It's a no brainer for someone who stays some 60 - 70 nights a year in hotels I need comfort at a reasonable price.
February 14, 2014
Rated 5.0 out of 5.0 by John from slough Comfortable and clean
Really enjoyed a weekend in this hotel good staff and facilities
February 12, 2014
Rated 1.0 out of 5.0 by theo15 Late night / early morning noise nuisance from other guest
Slamming room doors late and early morning will really annoy you!
February 6, 2014
Rated 4.0 out of 5.0 by craig125 Met my requirements
I would recommend staying at this Hotel. Room was comfortable and staff were very helpful. food was good but hard to keep within my expense allowance. Thought the charge for a pint of Bitter Shandy was extortionate - more than I would pay for a pint of beer in a pub - now considering this is only half a pint of beer and half a pint of Lemonade....that's a bit naughty.
February 3, 2014
Rated 4.0 out of 5.0 by Paul1999 Good Location Looking Tired
The Bolton Holiday Inn is dependable with good service and clean rooms but these are now very tired and in serious need of refurbishment.
Gym equipment is at best average.
February 3, 2014
Rated 5.0 out of 5.0 by Lee2607 exceptional service.
I have stayed here many times. What really makes this place stand out from the very good overall experience is its staff, who are simply exceptional. They never fail to make me feel welcome, valued and comfortable. And it's natural, not scripted. On occasion they do appear to be understaffed but they continue to deliver way above expectation. I hope the powers that be acknowledge their efforts and recognise/reward appropriately. They fully deserve it. Thank you, ....... til next time!
January 27, 2014
Rated 1.0 out of 5.0 by Bluebird_25 Hotel booking wrong
I stay regularly at this hotel and I have done for nearly 2 years. I travel up from Somerset so it's a long journey. My hotel stays are booked in advance. I noticed a few weeks back that this booking was wrong so I rang up the reservations line and spoke with Helena. She confirmed that the booking was wrong and that she would put it right. I thought no more about it.
So when I turned up to check in (after a 5.5 hour journey) I was told that there was no booking and that the hotel was full. I was mortified couldn't understand what went wrong. They confirmed that the booking was for the following night for two nights.
Eventually they agreed to "bump" someone else who hadn't turned up. I did ask the manager to look into the matter and let me know what happened. I am still waiting for an explanation.
January 26, 2014
Rated 5.0 out of 5.0 by Brenda 01 Lovely clean room although toilet was slow and sometimes wouldn't flush.
Very nice hotel, excellent breakfast offer. Room the party we were attending was held really beautiful. Bar staff very friendly as were the reception and dining room staff.
Drinks a little pricey maybe.
Overall a very pleasant stay.
January 2, 2014
Rated 5.0 out of 5.0 by Warbane316 Very Nice Room.
Very nice room, staff were lovely, polite and courteous.
The beds were comfy, the shower was great. Good facilities.
It would have been nice if the Wifi was included with the room as it is at other hotels I have stayed at, but it did not have a effect on our nights stay.
January 1, 2014
Rated 5.0 out of 5.0 by Heaton5 Warm friendly welcome
Once again we experienced a warm & friendly welcome from the staff.The service was excellent. My children loved the pool and breakfast was delicious. Would highly recommend.
December 30, 2013
Rated 5.0 out of 5.0 by Flashy Stay here in Bolton every time
we stay here because it is so central not 5 minutes to walk into town to bars and restaurants
December 18, 2013
Rated 5.0 out of 5.0 by Lorrainemetcalfe10 Lovely clean hotel with very friendly welcoming staff.
This was our first time in a holiday Inn and I can honestly say it will not be our last, the staff were lovely and the rooms very comfortable and clean. Nothing ever seemed too much trouble.
The bar area was very relaxing and welcoming after a full day shopping in Manchester :)
Will be back next year when we visit our friends again.
Thank you holiday Inn for making our stay lovely
December 11, 2013
Rated 5.0 out of 5.0 by Hulie Enjoyable Stay
We were visting our Son who is a student at the University of Bolton and chose to stay here on a Friday evening. We had a really lovely stay. It was a very busy night when we arrived with the party season in full swing. But this did not have any impact on our stay at all. The staff were excellent. Our room was superb and very spacious. A female member of staff took the time to show me the function room (which is part of an old Church and well worth a look) when I enquired about the building. We ate in the bar area and the food was lovely. We do not have one fault with the Hotel and intend to stay here again.
December 10, 2013
Rated 5.0 out of 5.0 by antiejules1 Fab service
Stayed as part of a large wedding party, and it was brilliant, from the church like service to the disco at night it was first class.
The staff are very helpful and happy to please.
Wish it was in Manchester. x
December 4, 2013
Rated 5.0 out of 5.0 by MarkCBristol Another great stay
Pleasure to stay, friendly efficient staff, and good quality food. Exactly what you need when working away on a regular basis. Happy to recommend. Thanks
December 3, 2013
Rated 4.0 out of 5.0 by Bruce1205 Clean and Fresh
We had a great stay on Friday night. I picked the holiday Inn because of the good reputation and also because of the leisure facility.
At the end of the day I was late in arriving and didn't have a chance to try it but my wife and I and a lovely relaxing drink in the nice bar.
Oue sleep was spoilt by the Fire alarm going off. This ended up being kids so you can't blame the facility or staff for that
The room was clean and fresh although it could do with a refurb - it just looked well used but the sheets and room was clean and fresh.
Breakfast in the morning was very good with ample choice. Checkout was quick and easy but it was a Saturday morning.
Plenty spaces in the free car park also.
December 3, 2013
Rated 4.0 out of 5.0 by Sparky42 Early morning calls never happen
I have stayed here many times now and even though I request an early morning call every time I check in I think I have only had one happen once.
November 30, 2013
Rated 2.0 out of 5.0 by Oaktree62 Limited parking
We had to park in public car park off site with no security
Mini bar empty
Small basket on table with water and 2 kit-kats with no explanation. Was made to look complimentary !!!
Shower rail loose
The room was small for an executive room
We were told we could not pay for breakfast with our points so following morning had to pay at desk before we could eat. Luckily my wife had her purse with her otherwise it would have meant a trip back up to the room.
Generally a disappointing stay for a hotel of this calibre.
November 25, 2013
Rated 2.0 out of 5.0 by DAZHUN "Mixed Thrill"
Stayed last week, hotel was busy, bar area could have done with more staff, lots of tables left with used glasses and plates on them. Decided I would eat there and order the mixed grill from the main menu. waited 45 mins for it to arrive an when it did it was obvious it had been sitting for a while under the pass lights before beeing brought out. Waiters face told me everything even before I saw the plate of food! Big question would be their ability cope with volume. Given I had already waited 45 mins I decided not to order another dish and got a takeaway from the Thai across the road, which was superb for half the price!!!
November 24, 2013
Rated 3.0 out of 5.0 by Shaper Not quite up to par
Hotel was not really up to the standard I'd expect from a Holiday Inn, a bit tired. Nice to have free parking and you are close to shops and access to the motorways.
November 22, 2013
Rated 5.0 out of 5.0 by RIIIB Review
Excellent value for money. Room was comfortable with no noise intrusion from anywhere in the hotel - even from a wedding party that was taking place in the hotel on one day. Dinner was of high quality and more than sufficient in quantity. Wide range of food available for breakfast although the croissants were only of the mini variety rather than being full size.
November 21, 2013