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Rated 3.8 out of 5 by 125 reviewers.
Rated 4.0 out of 5.0 by Outstanding Staff Had a 13 night stay in the hotel due to business and was sorry to be moved to another hotel afterwards. Staff are brilliant and can't praise them enough. Can be a some noise outside due to a train line close by but normally you'll never hear it when indoors. Was great to see working A/C in the heat wave at the time. Lacks a bar terrace or garden area for kids July 23, 2014
Rated 3.0 out of 5.0 by Just basic This is a basic hotel - I had an executive room yet no bath- this is more of a holiday inn express- located in a part of Manchester you don't necessarily expect to find a hotel. so I've always been aware of how safe it is Regarding food-Other Holiday Inns have the main menu and lots of other specials etc this one doesn't. ITs expensive to eat - paying £5-£6 for a desert that has had little time or effort put into it is not worth the money. Wifi- is hit or miss. You expect there to be a gym but there isn't. Just very average. Not what you expect from a brand like this July 18, 2014
Rated 5.0 out of 5.0 by Very comfortable,clean and very helpfull staff Great value for money and if all Holiday Inn are like this one I would definitely use them again. July 15, 2014
Rated 5.0 out of 5.0 by Great value hotel Stayed at Holiday Inn to attend concert in central Manchester, location was great, hotel was very clean July 15, 2014
Rated 2.0 out of 5.0 by Excellent staff Staff are excellent and made the stay easy, food is not good July 14, 2014
Rated 1.0 out of 5.0 by Mancheater West July 10th - 13th I was really disappointed from check in throughout this stay. I've stayed on at least 3 or more occasions at this hotel and though some of the rooms and the bar/reception area are in need of a refurb I've always found the staff very helpful and for the price and because of the free parking it as always been ideal for a weekend stay. Not so this time. The check in was poor I felt like I was intruding on them. After I got to the room as a platinum member I asked if an upgrade I was told not yet I saw someone get an upgrade as I was going out later. The room was tired an much of the furniture had chip or front panel to the furniture missing. The towels were dirty 1 had blood on and I had to ask twice to get it changed as again the front desk didn't really seem to see what the problem was. The internet is poor and you have to get a fresh token each day. I wasn't asked if I wanted a wake up call, newspaper or anything at check in. As I say it was a very poor customer experience and previous stays this has not been the case. 2nd day and again I had to ask for clean towels! On the last day I asked if I could have a late check out (I only wanted an extra hour) was told immediately no without the receptionist even checking the system or checking my room which was no where near being cleaned and checking whether I was a platinum member. The bar area is worn and tired. The check out was abrupt and I had to ask twice for an invoice. At no point was I asked if I enjoyed my stay and the person made no attempt hen I asked if there was a manager available to find one so I left. Its a real shame they cant do much about the décor till they get a refurb but a bit of customer service would be a bare minimum for a holiday inn I'd have thought. Previous stays have been good but this one was awful. I would advise people to book 1 of the other IHG hotels available in Manchester. July 13, 2014
Rated 4.0 out of 5.0 by Manchester West A little Gem on the west side of the city centre. An excellant price for room and breakfast with comlementry free parking. Good attentive staff. The bar meals are a little 'samey' but overall a very pleasant stay. July 4, 2014
Rated 5.0 out of 5.0 by great bed and service the service by the staff goes far beyond what was required and where very friendly to every one which you feel very welcome indeed so I think you should give them all a rise in there wages July 2, 2014
Rated 4.0 out of 5.0 by Comfortable bed, friendly staff Good place to stay, so long as you are not bothered about facilities in the immediate area! No decent restaurants in walking distance, and not the prettiest area... Not too far from center of Manchester, though. July 2, 2014
Rated 5.0 out of 5.0 by Excellent Hotel and Location Nice and quiet location of Hotel. Good value for Money. City center only couple of miles away. Had a good stay here on business trip. Thanks June 25, 2014
Rated 4.0 out of 5.0 by good hotel not central enough Hotel was good but in the middle of an industrial estate June 24, 2014
Rated 4.0 out of 5.0 by Manchester Trip 20Jun14 Overall my stay was very good. I was only staying one night and found the accommodation, food and service more than acceptable. Would have no problem recommending this hotel to others for an overnight stay. June 24, 2014
Rated 5.0 out of 5.0 by Customer focused. very friendly We stayed here for personal reasons, the booking was last minute, from start to finish of the stay it was unbelievable just how brilliant the staff were, the dining staff were just unbelievable and so helpful and polite. June 16, 2014
Rated 2.0 out of 5.0 by Tired and in Need of a Major Overhaul Service and staff ok as was my room. Hotel obviously built in 90's or early 2000's when building was done as cheaply as possible. Thin stud walls and floors that creak throughout. Never been to a Holiday Inn anywhere which has such a dreadful bar and reception area as this one. June 16, 2014
Rated 2.0 out of 5.0 by More Like a Holiday Inn Express This hotel is more like a Holiday Inn Express and the hotel needs to think about the prices they charge for stopping at this hotel. I stop in a lot of hotels through business, but I will think about giving this one a miss. I have no idea why it is so expensive to stop in Manchester. The room I stopped in was not great and needs to have some TLC. The floors down the hallway are also squeaky, plus the insulation between the floors is appalling. Not a great experience. June 14, 2014
Rated 4.0 out of 5.0 by Good for position visiting Manchester Good clean and modern hotel ideally situated for visiting central Manchester and the Quays complex. The hotel has all the home comforts you would expect when staying away from home. The staff were very pleasant and polite, the reception staff had good knowledge of the district. June 3, 2014
Rated 5.0 out of 5.0 by great staff check in quick, hotel clean, spacious public areas, quiet rooms, 10/15 min walk from deansgate station, cinema, most things , room service excellent, staff brilliant ,, ice machine too :) June 1, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express in disguise Don't be fooled, this is really just a Holiday Inn Express with a restaurant but as long as you know that then no problem. Car park is secure which is a bonus considering the location, they have executive rooms for Platinum IHG members which is good and all the staff are helpful and friendly. May 12, 2014
Rated 4.0 out of 5.0 by Good hotel Very good .quiet, clean rooms. Free car park and near Trafford shopping centre and museums.staff very good,helpful and enjoyed breakfast April 17, 2014
Rated 3.0 out of 5.0 by Satisfactory for business traveller but I would look elsewhere next time Location is on the outer edge of the city and not very scenic - but a short drive to the city centre or travel connections. Hotel room, food and service were all good and to the standard expected for a Holiday Inn. However the wifi login process was complex and then restricted to a single device. WIFI is a basic need not a privilige and should not require complex registration and restriction to a single device. I would not stay here with my family due to the wifi device restriction and location / price. April 15, 2014
Rated 4.0 out of 5.0 by Nice hotel with very helpful staff The hotel is clean, wifi works better than hotels in general and the staff is very helpful and making the experience of the stay very good. The only thing what could be improved is the menu in the bar. Overall, we are very satisfied with our stay! April 5, 2014
Rated 4.0 out of 5.0 by Good value for money. Bathroom had faulty light fitting and shower head came off the wall. Staff reacted very well and offered a discount from my restaurant bill which was welcome. I am sure these issues will be sorted. March 15, 2014
Rated 1.0 out of 5.0 by Dingy and sadly neglected property The manager of this hotel should visit the Holiday Inn property at Brent Cross, North London, to see how this hotel should look. The Liverpool Street hotel is depressing and poorly managed. There were dirty rags and cleaning fluid on the coffee stand, and breakfast hardly merited the name. I would never recommend this hotel to anyone. March 9, 2014
Rated 1.0 out of 5.0 by Not comfortable The temperature in the room was sweltering, with no visible way to control it. So I had to open window despite constant traffic noise as this is on a major arterial road. The very noisy "ice maker" stationed right outside my door was being used until 5am at least - I finally got to sleep around then. Reception staff forgot to hand me the welcome points voucher, I had to ask for it and even then it was unceremoniously shoved under the door while I was in the room. On the positive side breakfast was LOVELY, and there is a good swimming pool 10mins walk from the hotel. 50% of staff were lovely and friendly, other 50% looked like they would rather be somewhere else. In future I will ensure I am somewhere else to save them the inconvenience. March 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great staff service The staffs are good, always ready to assist and be helpful. The front desk staff are fantastic,giving warm welcome and attend to ones queries politely. The rooms are clean and bed was very comfortable for a nice rest. Looking forward to staying there soon. March 1, 2014
Rated 4.0 out of 5.0 by Great stay in convenient location Really enjoyed our stay. The staff were friendly and accommodating.The room was what we expected (although perhaps a little bit more attention in the bathroom wouldn't go a miss). Drinks seemed reasonable although food prices were a bit too much for those looking for a cheap stay, we ordered in though and sat in the bar which the staff didnt mind. It was my partners 30th and I rang ahead to request they put a cake in the room and some balloons which was a lovely surprise for him so thanks. Would recommend and would stay again if ever visiting again. As was easy access to old trafford and the main parts of the city. Just 5 mins drive and cheap taxi fares. Thank you. February 26, 2014
Rated 4.0 out of 5.0 by Good stay When we arrived checkin was quick and efficient. Rooms was good size and clean. The only downside was we spent about 30 mins trying to connect to the internet, only to phone reception to find out we needed a code, would have been more useful to let us know this at checkin. also breakfast times were not told to us. Other thing was some rather noisey cleans outside the room in the morning which did wake us up, Otherwise was a good stay, most staff was helpful and friendly. I would return. February 21, 2014
Rated 1.0 out of 5.0 by Perfect Hotel Stayed in this hotel for a business visit. Hotel has an ideal location, friendly staff, good breakfast and dinner, and rooms are clean. Will visit again. February 16, 2014
Rated 1.0 out of 5.0 by Dirty Linen and does not support Brand The original room we stayed in was very tired and the location was far from ideal. On going to bed the duvet was clean although the linen on the bed was soiled as bed had not been changed, or the staff had somehow used a creased and very dirty sheet. Front desk management offered to change the sheets, although this raised the question of what else had not been cleaned/changed. We were eventually accepted an upgraded room although this had loose shower fitting, a lampshade which was badly battered and some package holiday brochures to read. Breakfast was average, although the number of tables available was limited due to staff discussing other issues rather than clearing the tables. On returning to our room via the lift two members of staff entered our lift while another held open the lift door and discussed their shift rota whilst we waited. As a Platinium Member there was no recognition. For anyone who has never stayed at this hotel it has low standards and poor customer care. February 12, 2014
Rated 4.0 out of 5.0 by Good Standard Nice hotel in strange industrial area - not the place you want to be visiting Manchester. You need to have a car to get into city-center as walking around in the area is not a pelasure. Nicely decorated rooms and very friendly staff. Rooms to the rear side of the hotel are quiet, street side could be noisy. No room-upgrade as IHG Platinum Member. February 9, 2014
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