Rated 4.2 out of 5 by 146
Rated 5.0 out of 5.0 by Brian1950 nice tay
Enjoyed this property, well positioned and easy to find.
Hotel was busy and we found the breakfast a bit chaotic with the serving area far too small for the number of people and not enough seating. Food kept running out and no trays available
Staff were very good and overall this place met our needs
August 28, 2014
Rated 4.0 out of 5.0 by Robbyb02 Comfortable and relaxing sleep
We slept very well in room and there were enough choice of lighting to select from eg. reading light, desk light or room only light. Shower were amazing enough power coming through and water temperature was easily adjustable.
August 27, 2014
Rated 5.0 out of 5.0 by burnley visitor clean and cosy
Good service other than forgetting I had a late checkout so was woken early. Clean, tidy, comfortable and restful
August 27, 2014
Rated 5.0 out of 5.0 by cockneyboy Excellent stay
Very comfortable beds. Breakfast not great but OK.
Noise at bedtime from people outside the bar area.
August 26, 2014
Rated 1.0 out of 5.0 by wareblue upset
hotel preferd taxi company do not use, a £4 journy i got charged £10
August 25, 2014
Rated 4.0 out of 5.0 by Bluekipper62 Excellent friendly staff
Stayed here for a recent Burnley v Chelsea match, it was an evening kick off but despite not checking in until close to 11pm the staff could not have been more helpful or friendly keeping the restaurant/bar open as long as needed. Great service...
August 25, 2014
Rated 5.0 out of 5.0 by Mubashir Excellent
I have worked myself as a Guest relations Manager in the past.I was very disappointed during the breakfast,it was a chaos and didn't have enough pastries.I waited for croissants and was told they are in the over but never arrived.
Fruit was missing,and it was very hot in the lobby area.They had air conditioning system but wasn't working properly.Hotel management need to make arrangements for proper ventilation system in the bar/lobby area.
In addition to this, i was very pleased in the comfort of check in. We booked 4 rooms together and arrived around 1am, i had called the reception 2 hours before that we will be around 1am.When we arrived receptionist was very friendly and he had everything ready for us and we were in the room with in 3-4 minutes of arriving at the hotel.I dont know his name i think his name was Ian(if am not wrong,usually works in the kitchen).
August 16, 2014
Rated 2.0 out of 5.0 by Ike 50 Beurteilung Qualität der Zimmer
Nach meiner Meinung sollten die Mängel in den Zimmern schneller beseitigt werden.
z.B. defekte Möbel oder stark verschmutzte Teppiche.
August 15, 2014
Rated 2.0 out of 5.0 sleep. loss of
People talking during the night outside in the smoking area prevented me having a good nights sleep.
August 14, 2014
Rated 5.0 out of 5.0 by Chris 6 wardrobe
We always enjoy our stays at your hotels but we now find that the re furbishing at most of these is very good but we would like to have covered wardrobes and some draws as opposed to just open shelves.
We found the breakfast choice was not very good and could be improved by more variety.
August 14, 2014
Rated 3.0 out of 5.0 by AndyF1 Great views
Well located in the Pendle region with lovely views of Pendle Hill from the front of the hotel.
August 7, 2014
Rated 5.0 out of 5.0 by Oldjimbo Helpful and Friendly staff
This hotel goes out of its way to help cater for my dietry requirements. Having Coeliac Disease I know that when I book they will cater for my requirements without my having to phone ahead.
They always have a list of Gluten Free options ready for me at each meal.
August 6, 2014
Rated 3.0 out of 5.0 by topsword Excellent Staffs' Services
It would have been worse if not because the excellent services provided by the staff. Even there are so few of them, the services provided is always top notched! The breakfast should have more varieties and the main disappointment will be the coffee. The dinner selection are comprehensive but the taste requires lot of improvement as it taste as though it was from canned food and then reheated before serving.
August 5, 2014
Rated 5.0 out of 5.0 by Katieboo79 Fantastic Staff & A Lovely Relaxing Enviroment.
We stayed here for 3 nights last week.From the moment we walked in we were greeted with a warm welcome and a smile (always nice after a long journey)
The room was a lovely size,I had the double bed and my young son had the sofa bed,both were very comfortable with ample pillows.
The bathroom was lovely and clean with plenty of towels.
Plenty of space for all our clothes and belongings.
We had a room over the motorway but by simply closing the window the traffic noise was eliminated.
Really good nights sleep.
Breakfast was really nice,a really good choice of food and it was FREE!!
We didn't use the bar so can't comment on that.
All round a really nice hotel with really nice staff.
And the icing on the cake FREE WIFI.
August 5, 2014
Rated 4.0 out of 5.0 by Pebbles150 Great rooms/facilities but poor hot breakfast options
Rooms and service excellent, but poor choice and quality of hot food at breakfast and evening meals ok but small portions for money.
August 4, 2014
Rated 5.0 out of 5.0 by zoe7064 excellent
Fan hotel. Only stayed one night but during our stay all the staff were very friendly and couldn't do enough to help. Everything was clean and tidy, would definitely recommend!
August 1, 2014
Rated 5.0 out of 5.0 by Lydloc Helpful and friendly staff
Staff were very welcoming and accommodating, and made our stay very pleasant. We would certainly stay here again.
July 30, 2014
Rated 5.0 out of 5.0 by hewenden good value for money
bar lounge area did not look very inviting to spend an evening in, it looked a bit bare, not like a pub/bar. but the room was excellent. the big advantage of the holiday inn is that i know exactly what i will get and that the standard will be the same at all hotels
July 29, 2014
Rated 4.0 out of 5.0 by Elibub Good quality and excellent value service
I enjoyed the free internet, the complimentary toothbrush, the room service. Staff friendly and helpful. Room was comfortable and nicely decorated, would highly recommend.
July 29, 2014
Rated 5.0 out of 5.0 by A9er Bed collapse!!
The Hotel was generally of high standard but we must have been given the room to act as quality control assessors!!
On leaning against the bed it collapsed!!!
Before completing two showers the shower gel ran out.
There was evidence of someone having smoked in the room.
On the plus side, the hotel staff acknowledged all the failings.
Do not let our experiences put you off!!
July 28, 2014
Rated 4.0 out of 5.0 by turnbly52 comfortable room
problem with TV was rectified quickly, only downside was basic breakfast,
July 26, 2014
Rated 4.0 out of 5.0 by denice21 clean comfortable and good service
I found the air conditioning difficult to set at a cool enough temp during the very warm weather but the staff were nice and overall the stay was pleasant
July 26, 2014
Rated 5.0 out of 5.0 by johnh207 Clean and fresh.
It was very easy to book on-line. The price was very reasonable and included breakfast. The price quoted on-line was the total amount that we paid. No hidden extras. All of the staff were friendly and helpful.
July 24, 2014
Rated 5.0 out of 5.0 by jannet well done
excellent - the rooms were perfect for an overnight stay
July 24, 2014
Rated 4.0 out of 5.0 by bwfcraig Decent hotel, with friendly sleeping neighbours!
The hotel stay itself was brief, but situated very well in Burnley, merely 5 - 10 minutes away and linking directly to the canal path which was very convenient if you needed to nip into town. Staff were friendly if a little per-occupied by their surrounding technology! The room itself was lovely, well set up, bathroom was very swish, however little features like changing bins would have made this a better experience. Plus when I returned to the hotel after dark I couldn't help but be destracted by the new Spider friends I made who were scurrying around all night, not the best ingredient to a good nights sleep! The room itself was fantastic on the first floor, got a brilliant sleep and had no issues with early morning cleaners. The breakfast choices were of a high standard and felt no issues checking out. All in all a better than average stay!
July 23, 2014
Rated 4.0 out of 5.0 Holiday Express at Burnley.
Very good hotel ,and helpful staff.
Food choice a bit limited but the choices available
July 20, 2014
Rated 5.0 out of 5.0 by Aloflondon good accommodation and pleasnt, efficient staff.
When one arrives one finds a very adequate car park, check in is smooth and efficient. Rooms, including shower room, are a good size and well equipped EXCEPT this is a "no face flannel" hotel - very poor.
The staff are very nice and have a good local knowledge of restaurants etc..
Breakfast is as described to you on the web-site and on literature in rooms. Not top notch but perfectly good.
The young lady on duty in the breakfast room was exceptionally pleasant and helpful.
July 15, 2014
Rated 4.0 out of 5.0 by mikethemeerkat Staying on Business?
Just off junction 10 M65. Two minutes from motorway and does what it says on the tin. Fairly quiet, comfortable, breakfast, priced ok for the UK. Let's face it, all hotels are overpriced in the UK.
July 12, 2014
Rated 5.0 out of 5.0 by Tour follower Very friendly helpful staff
Excellent price for our stay, friendly helpful check in.
Main bed in the room very comfortable, but the second bed (bed settee) was less so.
Breakfast had a good choice, but no bacon!
July 9, 2014
Rated 5.0 out of 5.0 by C_B149 Lovely hotel, friendly staff
I was made to feel very welcome during my stay. The hotel is in a great location with a really nice view across the hills and the town. The facilities are very good and the rooms are very clean and comfortable. I would definitely recommend this hotel.
June 28, 2014