Rated 3.9 out of 5 by 212
Rated 5.0 out of 5.0 by LuckyJacks Excellent Hotel
Only stayed the one night but found everything to be perfect. Extremely helpful staff on reception. The room was just as described on the website - i.e. home from home. Very spacious, well equipped and clean. Perfect. Wish our stay had been longer. Only negative point was the cost of a breakfast - £10 each bought on arrival or £14 on the morning. We only eat a light breakfast so this was far too a high price.
Thank you all for the experience and see you again.
October 15, 2013
Rated 5.0 out of 5.0 by Sgrega City Centre, great staff
Location is good enabling a decent wander into town after a long days drive and meetings. Staff very friendly, professional, helpful and really pleasant, a pleasure to have met
October 12, 2013
Rated 2.0 out of 5.0 by Lainey90 Bolton Centre
The condition of the room was disappointing. The lighting was poor and very dim. The upholstery on the chair was torn in parts and filthy. This is by far the worse room I have had in a Holiday Inn. However, the decor in the public areas were bright and clean. The hotels biggest asset are the excellent staff. The staff were attentive, pleasant and nothing was too much trouble for them. The conditions in the room is the only reason that would deter me from staying here again.
October 12, 2013
Rated 3.0 out of 5.0 by travelmum very poor customer service lets this hotel down
My company makes a lot of bookings with this particlualr hotel therefore I find it extremely disappointing with the poor level of customer service offered.
The room are very clean, tidy and spacious and I can not fault those.
No leaflet or inforamtion sheet is left in the room offering opening times for facilities like the restaurant / bar / swimming pool or gym etc which means if you want to know what I think is simple inforamtion about the hotel you either need to log online or keep calling reception.
It takes far too long to check-in there are always 3-5 people waiting in a que.
When eating in the restaurant the waiter/waitress fails to bring the drinks over everytime and after 10 minutes of waiting you have to chase them, it takes half hour for your first course to arrive and you are never offered a drink refil you have to get up and find someone to ask for another drink.
I am beginning the find due to the poor service at this hotel that my visits are becoming very frustrating.
October 8, 2013
Rated 3.0 out of 5.0 OK
Room and facilities were good. Breakfast was good and organised efficiently even when busy. Dinner of an evening was poor. The quality of the food was quite good, but the service was very slow: almost an hour from ordering to eating one night. I was here on business and had an inclusive deal for room & food. I'd have eaten out given the choice.
October 8, 2013
Rated 5.0 out of 5.0 by Therese75 Overall experience
The Bolton Centre is a large hotel , however every single
member of staff we met gave a very personal service .
We thoroughly enjoyed our stay .
October 1, 2013
Rated 2.0 out of 5.0 by Bolton123 Disappointed
I have stayed many times before with no problems but this time not much went right. Booked a standard room believing it to be double but got 2 singles. Only help was to be told that its in the fine print that it may be double or twin. Breakfast on first morning was space. Fresh fruit choices were tinned mandarins, tinned grapefruit or slices of apple. Hot choices were limited and looked like they had been there for a while. Drink in bar was over priced and poor quality - white and rose wines were warm even though they got them from the fridge. Improved on second morning for breakfast with a bit more choice on hot food and fruit. I am a priority customer and if that was special treatment I am concerned. We visit Bolton regularly buy I think we will try a different hotel next time.
September 29, 2013
Rated 4.0 out of 5.0 by craig125 Comfortable and clean
Recently stayed here due to work commitments. The room was comfortable, the food was good and the staff assisted wherever they could. Parking in the underground car park is a bit tricky.
I used the swimming pool which was good and helped me wind down after a days work. I would recommend it.
September 23, 2013
Rated 5.0 out of 5.0 by Eddie2205 Warm welcome
This was the first time I've used Holiday Inn for along time, and it's so nice to be greeted with a warm welcome and even the receptionist found my old details to add the points. The reception staff are a credit to your company :0)
September 22, 2013
Rated 4.0 out of 5.0 by Ratty70 Saturday overnight stay
Room was comfortable. Staff where very helpful. We arrived early on a Saturday and were allowed to check in at 12.00pm instead of the stated 2.00pm, great service This aloud us to freshen up and spend some time in the hotel bar which was relaxing. Will definitely visit again if staying in Bolton again.
September 19, 2013
Rated 5.0 out of 5.0 by VEE27 GREAT SERVICE
WILL DEFIANTLY STAY THEIR AGAIN IF THE PRICE IS RIGHT
September 12, 2013
Rated 4.0 out of 5.0 by HTravels Convenient and Comfortable
Good City Centre location, convenient and ease of access; Some of the surrounding streets can get quite noisy due to the bars/pubs, but in the hotel the noise from the street was no issue.
Parking spaces in car park are a bit tight; so be careful
September 11, 2013
Rated 5.0 out of 5.0 by MissForgetful9 Great hotel with fantastic service
A great looking hotel with lovely rooms. Every member of staff I came across was very helpful an anything I needed was bought up to me promptly.
Aside from that, I had forgotten an item of clothing in the wardrobe and the housekeeping department were very helpful in getting the garment back to me via post. No hassle or fuss, and got it delivered the next day.
Aside from my panic at trying to park my car next to a pillar in the underground car park, I thoroughly enjoyed my stay and will no doubt be booking again on my next visit to bolton.
September 5, 2013
Rated 5.0 out of 5.0 by watky54 Jenny and Robbs Wedding
We stopped here for a wedding. We found the staff on reception very welcoming and helpful, even swapping our rooms about so we were closer to other friends that were staying for the wedding.
They even chased up the taxis for us that we had pre booked.
The rooms were really nice, clean and bright.
The beds are really comfortable, you even have a choice of hard or soft pillows!!!
We had a good nights sleep, breakfast was really good with a choice of fresh fruit, cereal, toast etc, and full English buffet.
No worries over car parking there was plenty.
No problems at checkout very speedy.
I would certainly recommend this hotel.
I might even come back and do some Christmas shopping with the Girls! and stay over again.
September 4, 2013
Rated 5.0 out of 5.0 by Gasbag Lovely clean refreshing place to stop
The hotel was so nice from start to finish the staff were so friendly and polite always saying hello and thank you wot sumed my stay up was on Sunday it was a busy breakfast and the manger on duty was sitting and greeting then took his jacket of and started to clear tables he lead by example the blonde waitress was also very friendly only wish there had name badges on the pool was nice and clean with fresh fruit every morning I will defiantly be stoping there again wish Budweiser was a little cheaper tho it mite encourage people to stop in
September 4, 2013
Rated 1.0 out of 5.0 by Dee42 Not the room I booked or paid for
I paid extra for a 1 DOUBLE BED EXECUTIVE NONSMOKING. When I got to the room it was a cheaper smoking double room. Only after bringing it to the receptionist’s attention was I told there were no availble Executive non-smoking rooms and a reduction was made on my booking to suite the correct price.
I stay a lot in hotels, in the past I have had a very bad experience with Holiday Inn hotels and I think I will go back to avoiding them.
August 30, 2013
Rated 5.0 out of 5.0 by MarkP67 Suited us perfectly
Lovely executive room which was very clean and comfortable. Bathroom could do with updating but was clean. Had dinner and breakfast and the food was spot on. Dinner had a great value offer incl some wine. Service friendly and efficient. Relaxed in bar afterwards as we had a long day and the girl on duty was very good. Kirsty very chatty on checkout and a credit to the hotel. Free parking was a bonus just wished I saw the outdoor spaces to avoid the pillars in the car park. The wedding venue attached is simply stunning and worth having a look at.
August 28, 2013
Rated 4.0 out of 5.0 Bolton holiday Inn
My family and I stayed at the Holiday Inn in August during a family wedding. The Hotel was well managed with staff being very helpful and always willing to help you out and think outside the box. Where do I start with my review?
Staff - Great, and always smiling and happy to help out, also quite sociable.
facilities. Nice underground parking, great pool and gym. Room fridge would have been a useful addition give that I have a 19th month old baby.
Location, good location in central Bolton. 2mins walk into town centre and not too far from motorways.
Food & Drink - Nice food but the only downside to the whole experience was the price. Drinks were expensive for Bolton and whilst the food was ok, it was not worth the money I paid. Overall, happy to have stayed there for the duration and would recommend anyone wishing to stay in Bolton.
August 27, 2013
Rated 2.0 out of 5.0 by Den13 Tired but can't sleep
Tired at the end of the day, was so looking forward to get a comfy goodnight's rest but was disappointed. Centralised aircon was so noisy and was set at 24 C which is a bit too warm, which was mainly the reason for denying me my sleep. Breakfast was poor as well, no eggs (fried broiled or scrambled) and not much choices really. The reason for a FAIR overall experience was due to the staff (Diana, in particular) trying to really compensate on everything else.
August 24, 2013
Rated 5.0 out of 5.0 by Murphy35 Good experience
The rooms were a tad dated, but clean and comfortable and had everything we needed. Friendly staff and nice food. Would definately stay again.
August 20, 2013
Rated 4.0 out of 5.0 by Sam07 Great Location and Wonderful staff
We have been to this hotel before and this time our stay was even more pleasant.
August 20, 2013
Rated 4.0 out of 5.0 by BSkov Great venue for Ironman weekend
The hotel did everything they could to accommodate the ironman clientele when we were there which was much appreciated by all.
They put on a special pasta station at the buffet for dinner, had water available at reception at all times for the athletes, had sorted free and safe bike storage in the hotel. Good knowledge of their guests and their needs.
August 11, 2013
Rated 1.0 out of 5.0 by Natsamami My worst HI experience
Went to restaurant, received flat coke, genuine waitress changed the drink, ordered medium cooked fillet steak, got well done piece of rubber, same waitress offered to change but I am not a fan of sending back food for obvious reasons....obvious to me anyway!
Room service walked in the room without knocking, which some might see as a nice wake up call, well i didn't as I was sat on the toilet when this happened!
Reception didn't ask how my stay was, so happy to reply to the review request
August 8, 2013
Rated 4.0 out of 5.0 by pz6500 Great staff and a suggestion to take on board
Once again my stay at Bolton was made more enjoyable due to the extra lengths the staff went to. In particular, Alicia & Kristy on the front desk and Anne & Hannah in the restaurant. These people are a credit to your organisation...!
On another note I would like to make a suggestion for this hotel. During a recent stay in another of your hotels I found that on departure there was complementary tea and coffee made available to priority club members on a table to the side of reception. Although I choose not to eat breakfast first thing in the morning I do enjoy a cup of tea and find that the facilities in the rooms don't exactly make the best cuppa. (its the little pots of milk...!) This was, I thought, an excellent idea (and an excellent brew...!!) to take on board at other hotels...especially the ones I use on a regular basis
August 8, 2013
Rated 4.0 out of 5.0 by kevinandcath my visit 1st August 2013
Stayed in this hotel as a surprise for the partners birthday , staff were welcoming apart from the first bar Marie who could have done a lot better.
I purchased a beer and had to return it as the glass tasted of lime or cleaner, the second was not much better so did not buy any more and went into town which was a 2 minutes walk.
However the rest of my stay was fine, staff could not do enought and the breakfast was good value.
Although I live in Bolton I would stay here again.
August 7, 2013
Rated 5.0 out of 5.0 by JJ08 Great family rooms.
Arranged to stay for two nights in a family room in August. Very easy check in. Room on top floor (level 4) number 434 was very spacious and comfortable. Sadly we were below the engineering room and we found it very noisy during the night (constant humming sound like air conditioning left on). We explained this in the morning and we were immediately offered another room the same on the floor below. This was fabulous. Swimming pool a bonus when you have children and was very quiet each time we used it. Towels provided. Breakfast was the standard buffet/ self service full english. We would definately stay here again as we have family in Bolton. Staff very helpful, clean hotel and would recommed it to a friend.
August 4, 2013
Rated 4.0 out of 5.0 by sandra22 In the heart of bolton town centre
I visit my sister 4 times a year in Bolton, and have only stayed in this hotel as it has everything i need. The staff are friendly and helpful, and go out of their way to make you feel welcome. The only one thing that i wasn't happy with, and that was the price of alcoholic drinks at the bar, but i think most hotel bars are the same, maybe holiday inn needs to set an example by lowering the prices
August 2, 2013
Rated 5.0 out of 5.0 by Tadeusz Very good hotel
The staff was very professional and friendly. The hotel was modern. Room was clean and comfortable. The dinner and breakfast were good and tasty. The waiter in hotel’s restaurant was very kind. Hotel is good situated not far from the centre of the town.
July 31, 2013
Rated 2.0 out of 5.0 by JEDM No air conditioning and poor customer service
After checking into the room tried to work the air conditioning but this was not working. Tried calling reception a couple of times but no one answered the phone so decided to go down to reception in person. Spoke to a very nice receptionist who informed me that the duty manager would be up to my room in about 20 minutes. Went back to my room and 20 minutes or so later received a call from the receptionist to say the duty manager was dealing with an emergency and would be up as soon as possible. 2 very hot hours later and on my way out I mentioned to reception again that the duty manager had not been to the room. The duty manager was at the reception desk and said "oh gosh! I have forgotten, your air conditioning! I'll go up straight away". I returned to the hotel and the room almost 5 hours later and the room was still the same, hot and humid. No evidence of a visit from any hotel staff at all. Was too tired and fed up to contact reception again so slept with the window open, a very noisy nights sleep! In the morning when checking out of the hotel informed the receptionist of the situation and she told the duty manager who pulled out a folder and said the duty manager had been to the room and that there was nothing that could have been done. I do not believe for one minute that the manager went to the room, would a note not have been left to say there was nothing he could do and that he was sorry? What happened to customer service? Do you not want people to recommend or return to your hotel? I think that this is totally unacceptable.
July 29, 2013
Rated 5.0 out of 5.0 by jimwin Best place to stay in Bolton
This is my wife's and I's third visit to this hotel. We stay in one of the easy access rooms for the disabled as my wife is in a wheel chair. These rooms are superb and provide ample space for negotiation with a wheel chair and numerous grab rails where required in the bathroom etc. The only thing lacking during the hot weather, was the lack of a small refrigerator in the room but this was a minor inconvenience.
The staff at all levels and in all area's of the hotel are some of the most helpful and polite people i have ever come across nothing was ever to much trouble,
The location to is very convenient just two turns off the A666 to the hotel and once there town is just a stroll away,
I look forward to my 4th visit in December
July 29, 2013