Rated 5.0 out of 5.0 by Maginoo My Experience With Holiday Inn Galleria on May3-5,2013
I had a relaxing and wonderful stay at Holiday Inn Galleria. I appreciate the warm receptions received from the Front Desk specially Ms. Trina, Ms Tere and Ms Ruby.
The aromatic brewed coffee in the Fab resto is well compliment by the excellent service of the staff headed by Ms. Sally.
May 10, 2013
Rated 5.0 out of 5.0 by CharityDirector A Good Place in a Crowded City
The hotel was very comfortable, the food very good, and the access to the mall was great, but the best thing about it is the staff. They are very helpful, cheerful, polite, and welcoming. That is all an international traveler can hope for.
The city is crazy and difficult to get around at most any time of day with the traffic and gridlock, but the hotel felt like an oasis of calm amidst the insanity.
May 8, 2013
Rated 4.0 out of 5.0 Conveniently Located
The hotel is conveniently located in a nice and safe neighborhood close to shopping malls, convenience stores, and fine restaurants. It is attached to the Galeria mall with many fine stores and good restaurants. It is within walking distance to the Podium, one of the finest shopping complexes in Manila. The hotel itself is a bit tired and may be in need of renovation. Having said that, the rooms are amply sized, quite clean, and very comfrortable. Too, the 4th floor breakfast and lunch buffets are good with good value and an excellent restaurant staff.
It is centrallly located for business in whichever direction one chooses to go in Manila and is about 25 minutes from the airport during off-peak times. There are nicer and more expensive hotels in the area so as long as this hotel keeps its prices down and doesnt increase them to those of the other hotels in the area, it is good value for the money.
May 6, 2013
Rated 5.0 out of 5.0 by RTMQ Beyond-the-Usual Customer Service (Great!), Excellent Location, Very comfortable rooms to stay at!
I was checked in earlier than the time expected. Upon my arrival, all I did was sign because the keys were prepared beforehand. Internet access code was given right away, I was granted with complimentary WiFi during my stay. I had a beautiful view of the pool in my room.
May 3, 2013
Rated 5.0 out of 5.0 by triniboy Excellent overall services
We have traveled extensively over the years throughout the world and the people at the Holiday Inn (Galleria) did everything to make our stay both pleasurable and memorable. Everyone was pleasant and caring and surpassed the services we have experienced at so-called 5-star hotels. The most important aspect of our stay is feeling at home - what else can anyone aak!!
April 16, 2013
Rated 4.0 out of 5.0 by BMET nice room
the room was nice but was unable to receive internet access. I had to be moved to another room to get internet service and even then the signal was poor to fair.
April 13, 2013
Rated 4.0 out of 5.0 by thewanderingfilipino Much Improved Experience
The last time we stayed at the Holiday Inn Manila Galleria, the space and furniture left me and my family wishing we had stayed some place else. This was mainly because of the room furniture (worn out) and the single beds that we had in our room. Also my status as an Ambassador Gold member was not recognized (more on this later).
This time around the room we had was huge. And we had 2 double beds which were exactly what we wanted!
Location wise, the hotel is connected to Robinson's Galleria which made it perfect for us. We did not have to make special trips to the mall for shopping. It was as simple as stepping out of the hotel. In fact it felt like the mall was still part of the hotel.
We also had a lot of help from the bell staff. We were in the Philippines to celebrate my son's birthday party thus we ended up having so much boxes full of gifts. The bell service was really helpful in bringing up the stuff to our room and also when checking out.
- Unbeatable price for a chain hotel in this location
- Check out was fast
Now for the negative experience...
It took us 40min to check in! For a Gold Ambassador (so much for priority check in) this was really annoying. Worse it was already 4pm when we arrived at the hotel thus there should have been no reason our room was not available upon our arrival. Some might say 40min is not a lot of time, but when youre coming from an international flight and you have a 1year old child with you, those 40minutes are precious. I hope they can really improve on the check in process.
Also, one weird incident happened to my wife. My wife and son was alone inside our room and she requested for a towel from room service. Normally when we are inside the room, we keep the "Do not disturb sign" on our door, So when the towels came (delivered by 2 male staff) we were surprised that they were insistent in coming inside our room! My wife had to push the door back just to prevent the two male staff from entering as they were both jostling for position to get into the room first. My wife was really uncomfortable that this happened.
- Really slow elevators
Apart from these two things, we thought that our stay at the Galleria was real value for money. It was night and day compared to our previous stay at this hotel.
April 10, 2013
Rated 5.0 out of 5.0 by JMT57 WOW
This was my first time in Manila.
While staying at the Holiday Inn I was VERY impressed! The staff was very professional and helpful! I would DEFINITELY stay here again!
I felt very comfortable and safe here. It was a GREAT place to stay!
I will definitely return here soon!
April 8, 2013