Rated 3.8 out of 5 by 89
Rated 2.0 out of 5.0 by CTLB Not what I was envisioned.
Needed a one night getaway close to home; the Holiday Inn in Mansfield fit the bill. Because of all the amenities you would not need to leave the hotel……Regrettably I was not completely satisfied…..
First of all I had to wait for 5 minutes or more to check in…….Second, there was a Gaming Convention going on, and because of this the restaurant was not serving a full menu; actually the menu was a sheet of paper with a couple of salads, sandwiches, hamburgers, and fries written on it (If I had known this I would never have made a reservation)…….Second, the pool was not fully operational; there was yellow tape blocking off the deep side, then the pool was closed…….I made a reservation for a King Jacuzzi suite by the pool, ours was on the second floor (I should have requested the first floor). Our room was okay, I was disappointed with the size of the Jacuzzi (one person only), and I wouldn’t even call it a Jacuzzi. The couch with the pullout bed was broken; would not open. The toilet was temperamental; on occasion wouldn’t flush properly….
I paid a lot of money and did not get what I paid for.
I would still recommend people to stay here, it is a beautiful facility; I have stayed here before....Hindsight is twenty-twenty... Ask specific questions and communicate your requests in detail before you book....It will make all the difference
February 28, 2014
Rated 5.0 out of 5.0 by Josiegirl1 Great room
Loved the room and the jacuzzi. Mansfield is not really a tourist attraction and that combined with the weather (cold and raw) did not motivate us to leave the room. Considering we were quite tired, it didn't matter that much.
February 15, 2014
Rated 2.0 out of 5.0 by K1967 New Year's Eve
We have been coming for over 6 years. Every New Years we have a great time. This year we had some unforeseen circumstances. The fire alarm going off at 1:30am was not fun, but when it went off again at breakfast it wasn't good lets just say we didn't get to enjoy breakfast. Will be thinking about next year and whether or not we should come back.
January 14, 2014
Rated 5.0 out of 5.0 by stromhistorian We LOVE this Hotel!!
My mother recommended this hotel to us several years ago and we love it so much, we use it as our own little get away for the weekend without traveling too far.
Here is a list of the many things we LOVE about this hotel:
1. The staff is so friendly and accommodating.
2. The hotel has an atrium atmosphere; almost like being in a garden.
3. The rooms are clean and comfortable. there are even rooms with Jacuzzi tubs.
4. Indoor pool and hot tub.
5. Fitness center.
6. On Sunday and major holidays, the hotel has a brunch with an incredible spread.
My family and I HIGHLY recommend this hotel to everyone!!
January 1, 2014
Rated 4.0 out of 5.0 by Lisa.Dec2013 Great service and very nice stay
All the staff was very friendly and helpful. Anything we needed was quickly taken care of. The room was comfortable, very clean, and very quiet. The pool and hot tub are well maintained and clean. The restaurant, Pike's Peak, was excellent. The food is very good and the staff is super great and friendly. The breakfast buffet and Sunday brunch in the hotel are also excellent.
My only suggestion would be more cameras, locked doors, and security. All the side doors are open until midnight. I'd prefer these to be locked with key access all the time. There are no cameras in the hallways or pool area. There was an incident with a creepy hotel guest getting too close to my kids in the pool area. This is not the hotel's fault. And the management dealt with this when I reported it. I feel cameras for security could have helped -- cameras could be a deterrent and also could capture anything needing to be captured.
I would recommend this hotel to anyone - business or pleasure - it's a great stay with super staff.
December 31, 2013
Rated 3.0 out of 5.0 by marathondan Don't stay in room 174
The staff at the hotel was exceptional - I was greeted professionally and in a friendly respectful manner by the front desk staff. I needed to speak with the hotel manager about something and he was polite, accommodating and perfectly pleasant.
I was pleasantly surprised by how nice the hotel was. Everything seemed to be well taken care of. The interior is a bit dim, but pleasant and clean. The furnishings look a little older, but not shabby.
The room was large and clean. Nothing seemed old or out of date, though nothing seemed stylish and modern.
Everything about my stay was fine/good, except...
There was an inoperable fireplace in my room that was completely drafty. I had the thermostat set at 85 and it was still freezing in the room because cold air kept coming in through the fireplace.
I didn't request a room change immediately because I wasn't in the room that long initially. I came back after dinner and that's when I noticed the draft. It was 18 outside the night I stayed there. I didn't request a room change when I discovered the problem because there was a Bat Mitzvah going on in the hotel with a bunch of teenage kids running around everywhere.
December 11, 2013
Rated 5.0 out of 5.0 by 1person My experience
The hotel was nice and seemed to be run smoothly. We only stayed one night and day. One lady kindly picked us up and dropped us off at the commuter rail station. That was much appreciated. A training was being held there, which is why we were there that time. No complaints.
December 9, 2013
Rated 3.0 out of 5.0 by ASP59 Average Room with No Maintenance When Requested
Average room at a premium price. Did not have someone come to fix the toilet when requested on 2 occaisons for the one night stay.
December 3, 2013