Rated 3.8 out of 5 by 82
Rated 3.0 out of 5.0 by ASP59 Average Room with No Maintenance When Requested
Average room at a premium price. Did not have someone come to fix the toilet when requested on 2 occaisons for the one night stay.
December 3, 2013
Rated 1.0 out of 5.0 by teesee68 rude front desk "lady". uninformative of unavoidable expenses of stay
yes, I called last minute......I live local and needed a safe place for the night. I was rushed and shuffled along while checking in at the front desk. I was not the only persons checking in so I had time to observe how all guests were shuffled through like we were being processed on a fast moving conveyer belt. don't be fooled by the initial décor. I stay when needed at another local HIE....it has a free continental breakfast....Mansfield HIE has the exact same breakfast which you are charged over 10$ pp AND NOT TOLD YOU HAVE TO PAY until you go down and get a plate of food, eat up, then someone puts a bill in front of you ! that may not be a big deal to some but I am low income and thank god I happened to have a $250 credit limit charge card. not even a mini fridge in the room. just awful .all people of any and all walks of life should be treated with respect ,patience , and courtesy. staff meeting needed!
November 29, 2013
Rated 4.0 out of 5.0 by Bridgelover Mostly good weekend but heating issues problematic
The room was clean and the bed was comfortable. The biggest problem was that the heating unit, when on, was very loud and made the room too hot. When it went off, the room quickly became too cool. Also, on the second evening, I had to call for more shampoo. Housekeeping had taken away the partially used one but did not leave a new bottle.
On the plus side was Pike's Peak bar, the bartender was very good. The place was full but service was exceptionally good. The food was good and prices were very reasonable. The breakfast buffet was also reasonably priced.
November 20, 2013
Rated 4.0 out of 5.0 by dbir Great service
It was a terrific experience staying here. The staff were friendly and always trying to accomodate your needs. The kids loved the hotel too.
November 13, 2013
Rated 4.0 out of 5.0 by Deni44 only 2 negatives
The hot water never got hot only warm
Plenty of pillows but they were all too puffy
November 10, 2013
Rated 4.0 out of 5.0 by Seaship Pleasantly Surprised
You never know when you stay at a busy hotel that caters to lots of functions what the noise level will be. I was pleasantly surprised by the relaxing atmosphere, excellent food and cleanliness. Look forward to returning to our next conference in the Spring.
November 6, 2013
Rated 5.0 out of 5.0 by Fritspats Great staff, great location
The front desk staff are top notch. Clearly they are being managed/supervised in such a way that friendliness, personality and personability are encouraged. It is a testament to the management that many of the same front office staff have been there over the two football seasons I have been a guest. I love to talk football with all the front desk staff. Brad is particularly good at what he does. This is a unique hotel in many ways. The open pool and dining area in the middle of the building gives a great sense of being a part of something big and good. This hotel is welcoming to everyone. I have been more that happy to be there with dog show folks and Garma Indian Festival-goers. The pool and hot tub are the best. They close one hour too early though. My only negative is that the breakfast buffet is not great. They need more pineapple, fresher eggs and another sausage supplier. Breakfast service staff are great though. My suggestion for improvement, one that would keep me here to dine and drink in the evenings, is to put a billiard table and big screen in the bar/restaurant.
November 6, 2013
Rated 1.0 out of 5.0 by JoeL428 Never Again
Being a Priorty Platinum member for many years, this was the first time that I was not recognized at check-in. I have stayed at this same locations many times previously and being a Priority member have always received a complimentary breakfast. I was not informed that the practice of free breakfasts had been discontinued. I could have made other arrangements for food, but with no refrigerators or microwaves in the room, I was forced to pay the hotel for food or travel elsewhere. Thankfully there is a brand new Holiday Inn Express a few miles down the road. This is where I will be staying from now on. Never again at this hotel.
November 4, 2013