Rated 4.1 out of 5 by 54
Rated 4.0 out of 5.0 Thanksgiving 2013
I had a great experience as I usually do. Your personnel were great and the service I received was fantastic. I stay there the end of March and Thanksgiving time every year and I have always received outstanding service from everyone working there.
I did have some problems this time, but it was the mattress. It is definitely wore out and needs replaced. The one side is horrible and I had extreme backaches. I didn't sleep well at all. The far side of the bed wasn't quite as bad. I discovered that the last few days there and my back felt better, but still a bit of pain. I think the mattress needs replaced. Maybe you can get firmer mattresses in the future, some Temper-Pedic. or even sleep number beds. I doubt you'll do sleep number, but it's a thought.
1 more big problem...I had about 167,000 points built up so I figured my whole trip could be points this time...Not true when the Mansfield Holiday Inn points doubled from 10,000 to 20,000 points per night and the Morgantown Holiday Inn Express went up 50% from 20,000 to 30,000 points. Since that occurred the value of my points decreased by a minimum of 50%. I understand the room cost of points going up, but those of us who had a lot of points built up should have been compensated for that by increasing our points by at least 50%. The minimum cost increase by points for a room was 50%.
Thank you for anything you may be able to do with this issue...Jim
December 4, 2013
Rated 4.0 out of 5.0 by Donivan Great room .. poor HVAC
The HVAC fan was horibly noisy and there was only one speed. I like to run the fan continuously to block out external street noise but the fan was worse than the traffic.
November 26, 2013
Rated 4.0 out of 5.0 by Dennyboy1234 Excellent service and very helpful. rooms clean and neat. I travel a lot and stay 90% with Holiday inns. can't beat em"!!
Everything was great from the staff to the room, meal and snacks. Very comfortable and safe place to stay. Would recommend to anyone.
Take it from a guy that travels every week. You know the difference between OK and Great. This is a great place to stay.
November 17, 2013
Rated 5.0 out of 5.0 by johnnybgoode Great place to relax
The Holiday Inn in downtown Mansfield is a great place to stay. Paul at the front desk is always pleasant and cheerful. The hotel is right next to the theater and it makes for a wonderful getaway evening to catch a show or see the symphony and then be able to relax. The hot tub and pool are very relaxing. The bar area is also a good place to wind down, a great selection if beer and wine. The hotel alway meets my expectations
November 6, 2013
Rated 4.0 out of 5.0 by Chell33 Bar
I come once a week and love the service at the bar (Anita)they just need to make sure they keep bud light platinum in stock and get the music back
October 30, 2013
Rated 3.0 out of 5.0 by StingRay37 Comfortable bed & friendly service
Overall it was a good experience.
Considering the economy of Mansfield and the fact there is no competition from other hotel chains in the area, the price was a little higher than expected.
The coffee. Please work on improving the coffee. It was not good.
The bar staff tended to wander off for periods of time. it was not crowded but having to look around and seek out the bartender was not cool for the $$ paid.
October 23, 2013
Rated 4.0 out of 5.0 by ADKer Busy Place
This is my third stay at this Holiday Inn. I think they have done a nice job updating the rooms and adding plush linens and towels. The tub was slow to drain but that was my only issue with the room. I go way off of the interstate to stay here but it really is not much of an inconvenience. When I walked into the lobby I saw large groups of teenagers and was really concerned that it would be loud. There was a birthday party in the conference room for a 15 year old with rap music being played but I was barely able to hear it in my room (keeping the a/c on helped). There was no noise in the hallway. I figure that they kept the adults away from the kids - THANK YOU.
October 23, 2013
Rated 5.0 out of 5.0 by MattRW Great place, Great price
This was a very nice place to stay. The room was very cheap, which was hard to believe for what we got. The frontdesk was very quick, and polite. The bar staff was very friendly and recommended places near by. The entire place was very clean. I guess my only gripe is the hot tub wasn't very warm or relaxing. Just felt like a luke warm tub. If that is the only thing I can complain about though, that is fine by me.
October 23, 2013