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Rated 4.1 out of 5 by 58 reviewers.
Rated 5.0 out of 5.0 by Fabulous service Our room was clean and comfortable. I have difficulty with my speech and a few minor special needs. The desk staff were super! They were not in the least fazed by my speech issue and were very friendly. They also were very accommodating of my special needs. The snow caused some really sloppy shoe prints, but the staff cleaned the lobby and hall floors regularly. The pillows were a little lumpy, but comfortable nonetheless. My daughter found the free oatmeal cookies to be a wonderful extra! February 12, 2014
Rated 5.0 out of 5.0 by Home 2013 We have stayed at this location many times over the last 20 years and have always had a good experience. We will be back. January 1, 2014
Rated 2.0 out of 5.0 by Loud The hotel was kind of out of the way. And the fan in the bathroom was perminutely on and VERY load. I slept with ear plugs. Not very enjoyable December 14, 2013
Rated 4.0 out of 5.0 by Average Hotel I asked for a room away from the elevator and was given a room next to the elevator and vending machines. December 7, 2013
Rated 4.0 out of 5.0 by Thanksgiving 2013 I had a great experience as I usually do. Your personnel were great and the service I received was fantastic. I stay there the end of March and Thanksgiving time every year and I have always received outstanding service from everyone working there. I did have some problems this time, but it was the mattress. It is definitely wore out and needs replaced. The one side is horrible and I had extreme backaches. I didn't sleep well at all. The far side of the bed wasn't quite as bad. I discovered that the last few days there and my back felt better, but still a bit of pain. I think the mattress needs replaced. Maybe you can get firmer mattresses in the future, some Temper-Pedic. or even sleep number beds. I doubt you'll do sleep number, but it's a thought. 1 more big problem...I had about 167,000 points built up so I figured my whole trip could be points this time...Not true when the Mansfield Holiday Inn points doubled from 10,000 to 20,000 points per night and the Morgantown Holiday Inn Express went up 50% from 20,000 to 30,000 points. Since that occurred the value of my points decreased by a minimum of 50%. I understand the room cost of points going up, but those of us who had a lot of points built up should have been compensated for that by increasing our points by at least 50%. The minimum cost increase by points for a room was 50%. Thank you for anything you may be able to do with this issue...Jim December 4, 2013
Rated 4.0 out of 5.0 by Great room .. poor HVAC The HVAC fan was horibly noisy and there was only one speed. I like to run the fan continuously to block out external street noise but the fan was worse than the traffic. November 26, 2013
Rated 4.0 out of 5.0 by Excellent service and very helpful. rooms clean and neat. I travel a lot and stay 90% with Holiday inns. can't beat em"!! Everything was great from the staff to the room, meal and snacks. Very comfortable and safe place to stay. Would recommend to anyone. Take it from a guy that travels every week. You know the difference between OK and Great. This is a great place to stay. November 17, 2013
Rated 5.0 out of 5.0 by Great place to relax The Holiday Inn in downtown Mansfield is a great place to stay. Paul at the front desk is always pleasant and cheerful. The hotel is right next to the theater and it makes for a wonderful getaway evening to catch a show or see the symphony and then be able to relax. The hot tub and pool are very relaxing. The bar area is also a good place to wind down, a great selection if beer and wine. The hotel alway meets my expectations November 6, 2013
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