Rated 3.9 out of 5 by 71
Rated 5.0 out of 5.0 by cjb48 One of the best HI Express experiences
I am on the road at least 100 nights/year, and I can say that the Mansfield HI has offered some of the best service I've seen in the chain. The front desk staffed called upstairs within 10 minutes of check-in to make sure the amenities met my needs - a first! Meme and the other front desk staff were very accommodating and helpful. The food at the on-site restaurant was delicious, and both bartenders very friendly. The only downside (a very minor one) was that drink prices at the bar seemed very high compared to other HI's I've stayed in. When I'm next in the area, I will travel out of my way to stay at this location.
July 17, 2014
Rated 5.0 out of 5.0 by Sweettooth Awesome Staff
We felt blessed to be welcomed so friendly by everyone and our needs attended to immediately. We loved how the front desk even provided a great pizza place to eat in the area and the reasons behind his choice. It turned out to be wonderful and we appreciated his extra help. Almost saved him a couple slices to eat. : )) We decided to stay in the area to do some sightseeing and just relax away from home. So glad we chose this Hotel and Conference Center. We definitely will be back.
July 9, 2014
Rated 4.0 out of 5.0 by rockytop777 Ghost Town
Restaurant was a ghost town.
Hot tub did not work.
Cable for TV in room did not work.
Breakfast voucher was misrepresented.
July 5, 2014
Rated 5.0 out of 5.0 by Texas Chic Great stay
We were in Mansfield to visit family. The Holiday Inn was a very nice headquarters for us. We learned a lot about the town, the cultural activities, and shopping that is has to offer. We would stay there again!
July 3, 2014
Rated 3.0 out of 5.0 by racer98 Hard to sleep
This hotel could use an upgrade. It is in a sketchy area with lots of closed shops. Lots of police presence. There were a lot of pillows but they were very small. The AC was constantly turning on and off. When running it sounded like a jet engine. In the space of 15 minutes it would turn on and off and this went on all night.
July 1, 2014
Rated 4.0 out of 5.0 by Dave513 Food service issue
No free breakfast here like other Holiday Inns/IHG properties. Onsite restaurant pricing too high for the region. During dinner, we were the only people there (5 of us). Bartender was server and cook as well. Standard burgers/salads/soup/beer took almost 40 minutes to receive. Taste wasn't that good, high price.
Found shirt and pants in the drawer of our dresser, took to front desk.
June 26, 2014
Rated 2.0 out of 5.0 by KJWE unwelcome guest
The gentleman at the front desk was very nice but he was by himself and doing the work for at least 2 people. The bartender was not very friendly when I stopped in for a drink after working. There was no greeting, no smile and it felt like I was bothering her. i went to dinner at the Old bag of nails and returned around 9:30. I wanted to stop in the bar for s nightcap only to find that it closed early and all the lights were off. When I came down for breakfast in the morning it took a long time to get service. There was 1 lady busting her tail for the entire room. The breakfast was decent but I was running late for my appointment. The entire stay it felt like there was not enough staff to service the guests.. This is the only full service hotel in the area and it did not seem like it. The neighborhood i not great so I think most people want all the amenities without leaving the hotel. The pantry had no breakfast options like OJ or breakfast bars.
June 24, 2014
Rated 5.0 out of 5.0 by AnnouncerMike Open, Central, and great Quality
My first stay in Mansfield Ohio and we were very pleased with the Holiday Inn on West Park Avenue. Easy to find, convenient, and more important an excellent presentation of Holiday Inn service and quality. Highly recommended for travelers to the city in town for business, pleasure, and ghost tours!
June 9, 2014