Rated 4.1 out of 5 by 54
Rated 2.0 out of 5.0 by YoungTraveler Avoid, if possible.
If this was the last hotel of my two week trip I would have most likely vowed to never stay in a Holiday Inn again. Actually I did vow that, but ended up staying at a really nice one in Toledo. Seriously, there were times that I felt uneasy being at this property. It is right in the middle of the Ghetto, and you wouldn't believe the type of people staying there. Empty beer bottles in the Halls, stinky elevators, and a cold pool -- What's not to love, right? Unfortunately, I had to stay here three nights. I would never, ever stay again. Priority Club Memeber? Throw it out the window-- it means basically nothing. Jank, Jank, Jank. Definitely stay elsehwere off the highway. Do not stay downtown, especially here.
October 17, 2013
Rated 1.0 out of 5.0 by Doberman WON'T STAY HERE AGAIN
Made my reservation (2 double beds) a week in advance of my stay.
Arrived late that evening and checked in, upon check in I specifically asked the clerk if the room he checked me into was a 2 bed room, he said yes.
Parked the car, unload my bags and go up to my room. Room only has 1 bed go back down and ask for a room that I had reserved.
After some discussion he tells me they are sold out and don't have a double room left.
Told me sorry, here's the managers business card he'll be in sometime in the morning.
Arrived late, went to bed late, awoken early in the morning (7:30) by the beep beep beep of the garbage truck backing up to to empty the dumpsters...bang bang bang.
Got up, hopped in the shower, only to stand in water from the slow shower drain.
Packed up and left, didn't bother to talk to any staff!
Think it would've done any-good?
October 14, 2013
Rated 3.0 out of 5.0 by sadler850 Decent hotel, no so decent part of town
The hotel itself is not so bad. The problem is the part if town it is in. The parking lot is around back and you have long walk to the front where the elevators are at. The restaurant was OUT OF POTATOES! How does that happen?
October 5, 2013
Rated 5.0 out of 5.0 by Rollingalong Great Service
Service and cleanliness were excellent. At the front desk, Isaah was great!!
September 30, 2013
Rated 3.0 out of 5.0 by tanderso Adequate
Kind of a stinky place with few amenities. Mansfield is not a very nice town. Kind of a run-down rust belt city. Adequate, but if I had it to do again, I think I'd look elsewhere.
September 30, 2013
Rated 5.0 out of 5.0 by DeMatt GREAT
This facility always accommodates my workers and employees.
Excellent staff and pricing as well as comfort & cleanliness.
September 25, 2013
Rated 2.0 out of 5.0 by Jimgerman seriously?
I was not impressed with this hotel. I was very disappointed that there wasnt a better choice of food for dinner in the attached restaurant. I would think that the breakfast would be more reasonable and the serving staff was very unfriendly.
September 16, 2013
Rated 4.0 out of 5.0 by chris748 mansfield
the hotel is in an old building but the room was clean and very roomy.....the tv was modern and the staff was great....I arrived late and ordered room service and the delivery was prompt and the staff was friendly and considerate.
the only issue I encountered was getting there and getting back to the interstate as there are one way streets and its messed up !
Not the fault of the HI but still not convenient.
September 10, 2013
Rated 5.0 out of 5.0 by Theo60 Great place to stay and great value
From the staff, to the room, to the food in the restaurant, everything was excellent. The restaurant's prices are competitive and the portions are generous. Plus they had the best room rate in the area.
September 4, 2013
Rated 5.0 out of 5.0 by Beck1e Great Service
Had a nice stay at this hotel. Front desk and restaurant staff were extremely helpful and accommodating. Room is always nice.
August 31, 2013
Rated 3.0 out of 5.0 by PeterPilot My stay at your Hotel
Overall not a bad hotel and staff mostly friendly.
Staff were not trained well and had trouble putting all parts of the stay together causing some problems.
Not towels in the pool at times
Breakfast different as only a $20 credit instead of NC like most Holiday hotels ex. Pocono Pa.
Bill wrong as points not credited it was rectified in the check out but took time and Supr was not very friendly about this problem. But was dealt with in the final portion of the check out.
Someone smoking and this came into the room and last night was not much sleep due to the fact I do have a problem with smoke especially Cigars & Weed.
August 9, 2013
Rated 4.0 out of 5.0 by frankky Great service and comfortable room.
Front desk personnel were great especially Paul, great host. Only issue I had was with the WiFi. Not user friendly like at most HI properties.
July 24, 2013
Rated 5.0 out of 5.0 by 76sporty One of the best hotels
From the time we arrived at the front desk, we knew this would be a fun stay - the entire staff was both soooo friendly and professional, a home town feel while staying in a city. The food was very good, a little pricey for a hotel, but we found it to be well worth the $$ for a nice meal; breakfast prices reasonable, around $6. Good happy hour items, esp the wings, among the best we've had ... and well poured drinks :-) The room was very quiet, no noise from people walking down the hall or above you. The only improvement to the room would be the a/c - rather loud when it kicks on, but cools the room really fast. The only slight inconvenience was the elevator being in the front of the hotel and all the parking being in the back, so alot of walking for all guests, but there is a covered driveway in front and luggage carts to use. The entire facility was exceptionally clean and well kept up with plenty of guest seating areas in the open area in the lounge/entrance, incl public computers/printers to use. We really enjoyed our stay.
July 22, 2013
Rated 5.0 out of 5.0 by FCC1 Mid-Ohio bike fan
Great location to Mid-Ohio, friendly staff. Will stay here again.
July 18, 2013
Rated 5.0 out of 5.0 by Randy714 Staff
A staff member when we checked in, Bobby, if I recall correctly, was very helpful even to the point of loaning me a cord to charge my phone. That was appreciated.
July 16, 2013
Rated 5.0 out of 5.0 by ecoury Undeniably the best hotel in the Mansfield, OH area
I have been staying here since the late 1980s. Spent my wedding night here in 1991, and since then have stayed many times. It may be in the best condition I have ever seen. Everything was like new during our July 2013 trip. Wonderful beds, decor. Only complaint was a slow shower drain, but I did not report it - they probably would have cleared it ASAP, but I did not tell the staff. LOVE this hotel, and the fact that it is full service keeps me coming back as well (great food service, lounge, etc.).
July 6, 2013
Rated 5.0 out of 5.0 by Martynu Mansfield trip
Always enjoy staying at Holiday Inn Mansfield. Having stayed there for years I always come back. It's an older property that has been updated nicely. Thank you
July 4, 2013
Rated 5.0 out of 5.0 by Mickey64 Rol
My wife enjoyed our overnight stay. it was clean, comfortable and quiet. I would stay at the hotel again.
June 5, 2013
Rated 5.0 out of 5.0 by Jason95 Great value for price
This was a return to my hometown, but this was only the second time I've stayed at the hotel.
The room and service was outstanding. The hotel staff worked to get the room cleaned so we could check in early.
The only disappointment was the pool area, it didn't appear to be in the best shape, although the hot tub was closed for maintenance.
It didn't help there were about five unsupervised kids who left a wet towel and sock outside the elevator.
May 20, 2013
Rated 2.0 out of 5.0 by Steele814 Doors and locks unsafe accommodations.
My first room had a lock that was not functional. I called as I arrived around 9:30 and said that I could not stay where I could not lock the door. They indicated they would send someone up. 10:30-11 I called again as I wanted to go to sleep...it had been a long drive. THey said they did not think maintenance was there (like this was never reported). Finally a wonderful gentle man (Erick I believe) came to my room and established the lock did not work as I had initially reported. He then got them to move me to another room. HE was fantastic and very appologetic. I moved to 608. There the key did not work for him. They asked him if the light was red or green? Really? He ran down and got another key and that night was good. The second day the key did not work and my collegue's keys did not work. Same with the third. When going by the front desk on Saturday I overheard the clerk say "there are no other rooms available tonight so we can't move you. Probably my first room with the unrepaired lock. Not sure why a large chain would allow such shoddy maintenance of their property. Locks are number one when traveling......said everyone!
I was there for 3 days and the kleenex was gone the first day...no refill. small problem but bad impression.
May 10, 2013
Rated 4.0 out of 5.0 by Socket Comfortable bed
Good hotel good quality we stayed un-expectantly but were very happy with the stay
May 8, 2013
Rated 5.0 out of 5.0 by kcgreene Great Experience
My husband and I stayed here and were very pleased. From the time we stepped into the hotel until we left everyone was pleasant and helpful. Our room was clean and the bed was comfy. Breakfast was good although there could have been more of a choice to pick from for the free breakfast. Our stay was great and very welcoming!
May 7, 2013
Rated 2.0 out of 5.0 by Momof2x2 Elevators Never Worked--Stairways Were Creepy
The elevators never worked in the time we were there. Our room was on the third floor and we had to walk up and down stairs every time. The staff was nice enough, but they couldn't really do anything about the elevators. Everything in the hotel seems old and run down and the stairways that we had to use were very creepy and dirty--concrete unfinished. I was with two teenage daughters and it was very uncomfortable. Plus, the location of the hotel itself was less than desirable. The rooms have the old ceiling tiles in them, which also left us feeling uncomfortable. All in all, I would only stay here as the literal last possible choice.
May 6, 2013
Rated 4.0 out of 5.0 by Mudder33 Excellent Stay
Came in for the Tough Mudder, and I couldn't have been happier with the stay. The pool and hot tub area was nice. The bar was perfect to relax in and the food was fantastic. Room was clean and had no problems sleeping!
May 3, 2013
Rated 5.0 out of 5.0 by elvis13 very clean and comfortable rooms
employees very nice and friendly also very helpful great service
April 20, 2013
Rated 3.0 out of 5.0 by johnnybgoode Non handicapped in Handicapp accessible room
Being a platinum member I found it odd that I was placed into a handicapped accessible room while not being handicapped. Also because of the limited counter space in the bathroom the coffee make was placed in one of the nightstands and I did not realize it until I checked out
April 19, 2013
Rated 5.0 out of 5.0 by DJL0124 Great Staff
We were in town to attend a wedding. The staff was courteous and helpful. We had an issue getting into our room as our key card was not working. The front desk staff contacted Maintenance and they were prompt and helpful. The problem was corrected and we had no further problem. The only dislike we had was that we found the bed to be a bit hard causing us not to sleep as well as we would have liked. Other than that we had a good stay.
April 12, 2013
Rated 5.0 out of 5.0 by erjon Clean, comfortable room, VERY comfortable bed
This is my third stay at this property within the past several months.
I have always breezed thru check-in and utilize Rapid check-out.
The rooms are always very clean and the beds are super comfortable. I enjoy eating breakfast in Park 116 and usualy have dinner there also.
I would recommend this hotel to anyone staying in the Mansfield
April 9, 2013
Rated 1.0 out of 5.0 Horrible Customer Service
This experience was an absolute nightmare for me. This horrible experience began with the booking of my reservations being incorrect and me spending over 30 minutes on the phone with hotel employees 3 different times to correct that problem. All of the vending machines in the hotel were broke so if we wanted something to snack on or a drink and didn't want to leave the hotel, we had to pay for overpriced items that were sold in the hotel snack store. (example; a bottle of water was $2.50) After checking out and returning home, I discovered 3 charges from this hotel on my credit cards. 2 charges were on the card I used to pay for the hotel and 1 charge was on the card I used to reserve the hotel. On the card I used to pay for the hotel, there was the charge for my room and then another $200 charge for room damage. On the other card, there was a random charge that was not labeled. First of all I called this hotel 3 times about these charges. Finally, when I demanded to not be avoided anymore and for someone to figure out what those charges were for, the desk attendant had no idea why I was charge $200 for room damage and after having 4 different conversations with 2 different employees about this, the charges were eventually taken off my card. Then I was left to deal with the random, unknown charge on my other card. The first 2 times I called, I spoke with an employee that could not help me with this and I was told I would receive a call back from a supervisor but never did. Finally, the third time I called I spoke with a supervisor who completely insulted my intelligence by insisting that the charge that was on my card was only a "per-authorization" fee and it would eventually drop off, even after I told her multiple times that under the transactions list on that account, it was not listed as a "per-authorization" fee and if, in fact, that is what it was then it would have been labeled as such. I said this to her at least 4 or 5 times and she just continued to insist that I was wrong instead of looking further into the charge just to confirm its origin. She then suggested that I make a trip to my bank and try to figure out what the charge is myself since I didn't believe her because she was certain that it was a per-authorization charge Finally, after more than 30 minutes of talking in circles with her about this, I got very angry. She finally attempted to look into the charge. At that time, after looking through all the credit card charges for that weekend, she couldn't find that charge in the hotel records at all. She then informed me that she would look into it further and would get back in contact with me. About 15 minutes after we ended our conversation (10:30 pm cst), she called me back to inform me that she found the charge. She said a different family, in a different room charged their room costs on my card and it was up to me to contact this family and have them call the hotel to get the charges for their room put on their card and off of mine. After spending an hour trying to reach these people, I finally came in contact with them. The next day, she contacted the hotel to correct "THE HOTEL'S mistake.
The desk staff at this hotel were rude and incompetent which led me to have a horrible experience with this establishment.
March 26, 2013
Rated 5.0 out of 5.0 by MeMe26 Awesome food and beverage!!!
Everyone was really nice.Room was great.Especially the food and beverage.And the banquet staff and managment was awesome
March 22, 2013