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Rated 3.9 out of 5 by 74 reviewers.
Rated 4.0 out of 5.0 by Food service issue No free breakfast here like other Holiday Inns/IHG properties. Onsite restaurant pricing too high for the region. During dinner, we were the only people there (5 of us). Bartender was server and cook as well. Standard burgers/salads/soup/beer took almost 40 minutes to receive. Taste wasn't that good, high price. Found shirt and pants in the drawer of our dresser, took to front desk. June 26, 2014
Rated 2.0 out of 5.0 by unwelcome guest The gentleman at the front desk was very nice but he was by himself and doing the work for at least 2 people. The bartender was not very friendly when I stopped in for a drink after working. There was no greeting, no smile and it felt like I was bothering her. i went to dinner at the Old bag of nails and returned around 9:30. I wanted to stop in the bar for s nightcap only to find that it closed early and all the lights were off. When I came down for breakfast in the morning it took a long time to get service. There was 1 lady busting her tail for the entire room. The breakfast was decent but I was running late for my appointment. The entire stay it felt like there was not enough staff to service the guests.. This is the only full service hotel in the area and it did not seem like it. The neighborhood i not great so I think most people want all the amenities without leaving the hotel. The pantry had no breakfast options like OJ or breakfast bars. June 24, 2014
Rated 5.0 out of 5.0 by Open, Central, and great Quality My first stay in Mansfield Ohio and we were very pleased with the Holiday Inn on West Park Avenue. Easy to find, convenient, and more important an excellent presentation of Holiday Inn service and quality. Highly recommended for travelers to the city in town for business, pleasure, and ghost tours! June 9, 2014
Rated 1.0 out of 5.0 Bad experience We reserved a king room but received two queen beds. requested a smoke free room due to allergy. Our room had been smoked in. Very bad experience. Will not stay at Holiday Inn again. Cancelled our return trip room immediately. June 3, 2014
Rated 1.0 out of 5.0 by Do not stay here We had a men's dirty sock on our floor when we arrived, cigarette burns on our comforter, never in 2 nights and 3 days had our room cleaned even when we asked, rust falling from the ceiling in the bathroom, tub wouldn't drain, hotel staff complaining about not having security staff arrive at all making us nervous about our security in the hotel, and when we asked for service, the staff told us they were too busy setting up for guests of a wedding THAT WE WERE PART OF. I would never, ever recommend this place to anyone to stay. May 31, 2014
Rated 4.0 out of 5.0 by stay was sleeping good when i received a phone call that my car light was on looking out window i can see light was not on insure u have right car to guest before calling!! very nice hotel and very clean will stay again if in the area!! May 19, 2014
Rated 1.0 out of 5.0 by noise was terrible and unable to sleep My room was near the fitness room and at 5:15am a guest decided to do a 5Krun. Both my room and Fitness room were on the 2nd floor. Every step was a pounding noise that could be heard on the first floor from the 2nd floor. When I called the front desk for help I was told they could do nothing. I found a sign on the fitness room that said no use during hours of 11pm and 6am. I had a very expensive room that I had to get up and leave long before my expected night's sleep had ended. The fitness room should be on the first floor. I should point out that other guest had complained to me about the same noise . I think there is a lack of concern for the real purpose of a motel room and that is to rest. I should point out that I have stayed at this motel numerous times with a good experience and will probably do so again just making sure I am not on the 2nd floor. April 15, 2014
Rated 3.0 out of 5.0 by Thin walls The walls were very thin and the noise level was high. Beds were not comfortable March 26, 2014
Rated 5.0 out of 5.0 by Fabulous service Our room was clean and comfortable. I have difficulty with my speech and a few minor special needs. The desk staff were super! They were not in the least fazed by my speech issue and were very friendly. They also were very accommodating of my special needs. The snow caused some really sloppy shoe prints, but the staff cleaned the lobby and hall floors regularly. The pillows were a little lumpy, but comfortable nonetheless. My daughter found the free oatmeal cookies to be a wonderful extra! February 12, 2014
Rated 5.0 out of 5.0 by Home 2013 We have stayed at this location many times over the last 20 years and have always had a good experience. We will be back. January 1, 2014
Rated 2.0 out of 5.0 by Loud The hotel was kind of out of the way. And the fan in the bathroom was perminutely on and VERY load. I slept with ear plugs. Not very enjoyable December 14, 2013
Rated 4.0 out of 5.0 by Average Hotel I asked for a room away from the elevator and was given a room next to the elevator and vending machines. December 7, 2013
Rated 4.0 out of 5.0 by Thanksgiving 2013 I had a great experience as I usually do. Your personnel were great and the service I received was fantastic. I stay there the end of March and Thanksgiving time every year and I have always received outstanding service from everyone working there. I did have some problems this time, but it was the mattress. It is definitely wore out and needs replaced. The one side is horrible and I had extreme backaches. I didn't sleep well at all. The far side of the bed wasn't quite as bad. I discovered that the last few days there and my back felt better, but still a bit of pain. I think the mattress needs replaced. Maybe you can get firmer mattresses in the future, some Temper-Pedic. or even sleep number beds. I doubt you'll do sleep number, but it's a thought. 1 more big problem...I had about 167,000 points built up so I figured my whole trip could be points this time...Not true when the Mansfield Holiday Inn points doubled from 10,000 to 20,000 points per night and the Morgantown Holiday Inn Express went up 50% from 20,000 to 30,000 points. Since that occurred the value of my points decreased by a minimum of 50%. I understand the room cost of points going up, but those of us who had a lot of points built up should have been compensated for that by increasing our points by at least 50%. The minimum cost increase by points for a room was 50%. Thank you for anything you may be able to do with this issue...Jim December 4, 2013
Rated 4.0 out of 5.0 by Great room .. poor HVAC The HVAC fan was horibly noisy and there was only one speed. I like to run the fan continuously to block out external street noise but the fan was worse than the traffic. November 26, 2013
Rated 4.0 out of 5.0 by Excellent service and very helpful. rooms clean and neat. I travel a lot and stay 90% with Holiday inns. can't beat em"!! Everything was great from the staff to the room, meal and snacks. Very comfortable and safe place to stay. Would recommend to anyone. Take it from a guy that travels every week. You know the difference between OK and Great. This is a great place to stay. November 17, 2013
Rated 5.0 out of 5.0 by Great place to relax The Holiday Inn in downtown Mansfield is a great place to stay. Paul at the front desk is always pleasant and cheerful. The hotel is right next to the theater and it makes for a wonderful getaway evening to catch a show or see the symphony and then be able to relax. The hot tub and pool are very relaxing. The bar area is also a good place to wind down, a great selection if beer and wine. The hotel alway meets my expectations November 6, 2013
Rated 4.0 out of 5.0 by Bar I come once a week and love the service at the bar (Anita)they just need to make sure they keep bud light platinum in stock and get the music back October 30, 2013
Rated 3.0 out of 5.0 by Comfortable bed & friendly service Overall it was a good experience. Considering the economy of Mansfield and the fact there is no competition from other hotel chains in the area, the price was a little higher than expected. The coffee. Please work on improving the coffee. It was not good. The bar staff tended to wander off for periods of time. it was not crowded but having to look around and seek out the bartender was not cool for the $$ paid. October 23, 2013
Rated 4.0 out of 5.0 by Busy Place This is my third stay at this Holiday Inn. I think they have done a nice job updating the rooms and adding plush linens and towels. The tub was slow to drain but that was my only issue with the room. I go way off of the interstate to stay here but it really is not much of an inconvenience. When I walked into the lobby I saw large groups of teenagers and was really concerned that it would be loud. There was a birthday party in the conference room for a 15 year old with rap music being played but I was barely able to hear it in my room (keeping the a/c on helped). There was no noise in the hallway. I figure that they kept the adults away from the kids - THANK YOU. October 23, 2013
Rated 5.0 out of 5.0 by Great place, Great price This was a very nice place to stay. The room was very cheap, which was hard to believe for what we got. The frontdesk was very quick, and polite. The bar staff was very friendly and recommended places near by. The entire place was very clean. I guess my only gripe is the hot tub wasn't very warm or relaxing. Just felt like a luke warm tub. If that is the only thing I can complain about though, that is fine by me. October 23, 2013
Rated 2.0 out of 5.0 by Avoid, if possible. If this was the last hotel of my two week trip I would have most likely vowed to never stay in a Holiday Inn again. Actually I did vow that, but ended up staying at a really nice one in Toledo. Seriously, there were times that I felt uneasy being at this property. It is right in the middle of the Ghetto, and you wouldn't believe the type of people staying there. Empty beer bottles in the Halls, stinky elevators, and a cold pool -- What's not to love, right? Unfortunately, I had to stay here three nights. I would never, ever stay again. Priority Club Memeber? Throw it out the window-- it means basically nothing. Jank, Jank, Jank. Definitely stay elsehwere off the highway. Do not stay downtown, especially here. October 17, 2013
Rated 1.0 out of 5.0 by WON'T STAY HERE AGAIN Made my reservation (2 double beds) a week in advance of my stay. Arrived late that evening and checked in, upon check in I specifically asked the clerk if the room he checked me into was a 2 bed room, he said yes. Parked the car, unload my bags and go up to my room. Room only has 1 bed go back down and ask for a room that I had reserved. After some discussion he tells me they are sold out and don't have a double room left. Told me sorry, here's the managers business card he'll be in sometime in the morning. Arrived late, went to bed late, awoken early in the morning (7:30) by the beep beep beep of the garbage truck backing up to to empty the dumpsters...bang bang bang. Got up, hopped in the shower, only to stand in water from the slow shower drain. Packed up and left, didn't bother to talk to any staff! Think it would've done any-good? October 14, 2013
Rated 3.0 out of 5.0 by Decent hotel, no so decent part of town The hotel itself is not so bad. The problem is the part if town it is in. The parking lot is around back and you have long walk to the front where the elevators are at. The restaurant was OUT OF POTATOES! How does that happen? October 5, 2013
Rated 5.0 out of 5.0 by Great Service Service and cleanliness were excellent. At the front desk, Isaah was great!! September 30, 2013
Rated 3.0 out of 5.0 by Adequate Kind of a stinky place with few amenities. Mansfield is not a very nice town. Kind of a run-down rust belt city. Adequate, but if I had it to do again, I think I'd look elsewhere. September 30, 2013
Rated 5.0 out of 5.0 by GREAT This facility always accommodates my workers and employees. Excellent staff and pricing as well as comfort & cleanliness. Thanks September 25, 2013
Rated 2.0 out of 5.0 by seriously? I was not impressed with this hotel. I was very disappointed that there wasnt a better choice of food for dinner in the attached restaurant. I would think that the breakfast would be more reasonable and the serving staff was very unfriendly. September 16, 2013
Rated 4.0 out of 5.0 by mansfield the hotel is in an old building but the room was clean and very roomy.....the tv was modern and the staff was great....I arrived late and ordered room service and the delivery was prompt and the staff was friendly and considerate. the only issue I encountered was getting there and getting back to the interstate as there are one way streets and its messed up ! Not the fault of the HI but still not convenient. September 10, 2013
Rated 5.0 out of 5.0 by Great place to stay and great value From the staff, to the room, to the food in the restaurant, everything was excellent. The restaurant's prices are competitive and the portions are generous. Plus they had the best room rate in the area. September 4, 2013
Rated 5.0 out of 5.0 by Great Service Had a nice stay at this hotel. Front desk and restaurant staff were extremely helpful and accommodating. Room is always nice. August 31, 2013
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