Rated 4.5 out of 5 by 61
Rated 5.0 out of 5.0 by Gret AAAA+ customer service
We stayed 11/30/2013. The rooms, lobby, waterpark and restaurants were spotless. The customer service, from housekeeping to management was outstanding. We arrived early and were checked into our room within a half hour. Becca, at the front desk was A+ with checking us in and answering all questions and concerns we had. The next day we were given a late checkout and when I mentioned it to our housekeeper ( I think her name was Kim) She said "no problem and if there's anything you need let me know" I have never experienced such great customer service from a housekeeper. There was also a housekeeping supervisor who was very nice.
Every year around this time, I take my daughters and grandchildren to Wisconsin Dells. This year we changed our plans and I'm so glad we did. We will be staying at the Holiday Inn Maple Grove every year from now on. Thanks to all the staff, you're AWESOME!!!!!!!!!!!!!!!!!!! Gretchen Bye
December 4, 2013
Rated 5.0 out of 5.0 by Swenson07 Great stay!
Our family had a great stay! Enjoyed the water park, comfortable room, and easy access to food and shopping
December 4, 2013
Rated 4.0 out of 5.0 by TRUBLE49 Excellent service
Excellent employees from the front desk reception to the cleaning staff to the the buffet servers
December 3, 2013
Rated 4.0 out of 5.0 by CaptainDownPillow would have had a 5 Star
Terrific room for the price. Only downfall was half size pillows that were like sleeping on a sponge. If you stay at another minneapolis based hotel chain you'll find they use down pillows which really make a sleep difference. The shower head was the best I've ever experienced at a hotel. Normally they have almost no water pressure but this one felt like a fire hose.
December 2, 2013
Rated 5.0 out of 5.0 by Beth18 Nice Hotel
Great location close to everything in Maple Grove...would highly recommend. Only downfall was my 5 year old son was bummed he didn't meet the height requirement of 48 inches to go on the big slides at the water park.
November 26, 2013
Rated 5.0 out of 5.0 by nancydpm Awesome room and decor.
I stay at this Holiday Inn for work, it's worth the extra 15 minutes because the room is awesome. The gym is fairly a good size, the food is great, and the decor is beautiful, reminds me of Las Vegas.
November 25, 2013
Rated 5.0 out of 5.0 by NDVikingsfan Clean and great location!
We stayed for two nights and everything was awesome. The pool does not have a "deep end" but my daughter loved the slides and the floating rocks to play on. Staff was very friendly and helpful. We will definitely come back on our next trip to the Minneapolis area!
November 14, 2013
Rated 5.0 out of 5.0 My home away from home
what can I say. I been staying here since I have been coming to our Corp. office.
Staff is awesome always welcoming me when I arrive. I have been in this hotel for a total of a month out of the last 3 months of travel and it feels like my home away from home. If you need anything you ask. if they do not have it right then and there they see that someone will get it to you. The only reason I gave the sleep quality a 4 out of 5 is due to the kids running around when the pool is open on the weekends. That isn't the hotels fault but they do pretty good with them :-) The reason for the only con is when I stay a week at a time and the recognition is 2 waters and 1 drink coupon for the week as where other hotel brands tend to give members of the reward programs a few more perks. This is in no way a deterrent for me not to stay there as the STAFF are TOP NOTCH.
I cant wait till I get back out there in December as it will be like visiting family. Less the cold weather :-)
November 10, 2013