Rated 4.5 out of 5 by 119
Rated 4.0 out of 5.0 by Ramone21 Night Away
We were looking for a fun night away and found it at this hotel. Perfect for a family outing.
July 25, 2014
Rated 1.0 out of 5.0 by who knows Bad Timing Poor Service = Short Stay
Was visiting relatives for 6 days after spending a week in SD. This hotel was only 3 miles from their house, so I made reservations. After driving 10 hours from SD, and stopping by the relatives for awhile, I checked in late night (after 11:30). First thing I noticed was the sign posted that the water would be turned off at 10a in the morning for maintenance (bad timing). Why not do maintenance overnight? We get to thee room
July 22, 2014
Rated 4.0 out of 5.0 by MikeW368 Nice, but expensive
Nice hotel with friendly staff. Great location to plenty of shopping and restaurants. Down side was the high price and a charge for breakfast. For the amount paid, breakfast should have been included like many, less expensive hotels.
July 21, 2014
Rated 5.0 out of 5.0 by Soccer Mom1 great stay
This is a high quality place. The room was clean, quiet, and had a lot of plug-ins for electronics. I would stay again without hesitation. Staff was friendly and helpful, too.
July 17, 2014
Rated 5.0 out of 5.0 by hockey junkie summer hockey
althought the staff and facility met my expectations, there was no accomodation made for a common area for the team to get together during their stay...
July 17, 2014
Rated 5.0 out of 5.0 by Twinsfan27 The whole family was happy...
My family and I stayed at the Holiday Inn and Suites Maple Grove on July 12th. When we arrived we were greeted by a beautiful fairy statue in the lobby followed by a friendly smiling face behind the front desk. While checking in the front desk agent was asking us about ourselves and genuinely seemed to care. As we were walking away my 12 year old daughter looks at me and says "that was a nice lady".
When we checked into our room it was clean and modern. We had a suite with plenty of room. The only draw back to the suite is that you had to go into the bedroom to get to the bathroom.
The waterpark was beautiful! I loved how everything was themed, really made you feel like you were in Italy. The lifeguards were attentive, and there wasn't a cell phone in sight. My husband loved the hot tub!
In the morning we decided to get breakfast at the restaurant. My husband and I ate the buffet, and our daughter ate off from the kids menu. The food quality was good and the selection was decent. When the server brought us our check she gave us the "kids eat free" discount even thought we had forgot the coupon in our room.
All in all it was a wonderful experience and we are looking forward to our next trip back!
July 17, 2014
Rated 5.0 out of 5.0 by Timber27 great staff
Our experience was great during our stay. The front end staff went out of their way to help us when we needed to get to a tournament game when we were not able to use our vehicle. We are very appreciative of all they did for us. We will stay at this location again in the future.
July 17, 2014
Rated 4.0 out of 5.0 by Glennrd Clean Room and Comfortable bed
Upon arrival, our room was clean and the beds were very comfortable. Our stay was pleasant. The pool area was clean and stocked with plenty of towels. The only complaint that I have is on Saturday, I went to the front desk to ask for a later checkout and the lady said that I would need to call the front desk in the morning to request that. I told her that I was a IHG Rewards Club member and she thanked me and said that I still had to call in the morning. So I called at 8:30 am Sunday morning for a later checkout and the gentleman that answered said "NO!". I asked why and he said it had to do with the contract that I signed for our group. I didn't sign any contract for our group. I reserved the block of rooms for my hockey team with Lisa Widmark and at no time did she say that we couldn't ask for a later checkout. Other members of our block we very disgusted as well which reflected poorly on me for setting up the block of rooms.
My suggestion is that the front desk people be properly trained and all say the same thing instead of the dog and pony show (distrust of the message relayed to me from the front desk staff).
July 16, 2014