Rated 4.5 out of 5 by 219
Rated 1.0 out of 5.0 Worst customer service I have ever had!
I booked this hotel online. There was no where to enter my priority club number so I could pay for my room with points, so I put it in the comment field. I got to the hotel & they said I had to call IHG. So I did & it was THE WORST customer service experience of my life! Lone story short, I called and talked to Sam, she put me on hold & hung up on me. I called back & talked to Sally & she hung up on me. I Called back and got hung up on two more times. I had given a lady named Sally my phone # to call me back if I got disconnected & she didn't! I finally was able to talk to someone & they were completely rude and unhelpful! They said I was not able to use my points & there was nothing they could do about it. I wasn't able to use my points & didn't get anything comped. I wasted an hour of my life & have never felt so disrespected and irate in my entire life! What good is being a priority club member (a platinum member nonetheless!) if I can't use my points! I am still on fire about the whole situation & I'm seriously considering canceling my membership.
January 26, 2015
Rated 1.0 out of 5.0 worst hotel experience ever
the hotel ran my card threw so many times for various amounts that were not even my charges that my bank froze my accounts for fraud protection. the bed was terrible the Continental breakfast they charged 10$ additional to each person staying at the hotel. the pool area was too loud and the whole hotel was dirty feeling. the refrigerator in the room did not work. and the customer service staff was horrible made my family feel unwanted. and for the price of my room i should not have to endure these things i will never stay there again.
January 26, 2015
Rated 4.0 out of 5.0 by Kristopher23 Very nice family hotel
Hotel is great! Only downside is excercise room. TV is difficult to work and at the time I was there it was out of water as well. Otherwise, great place to stay!
January 24, 2015
Rated 5.0 out of 5.0 by Zain111 Perfect Stay
Exactly what I needed after a long day on the road. Room was large well appointed and comfortable, staff was friendly and professional.
January 18, 2015
Rated 5.0 out of 5.0 by AmyMN Great experience
The service was fantastic here, the food was great and the rooms were very comfortable. The price was also very reasonable for what you get. We did the family fun saver and kids 12 and under ate free at the breakfast buffet with a paid adult, the food was good and reasonably priced, the fun saver came with a large pizza and pitcher of pop which we had room service deliver, the pizza was very good and very hot. The pool area was well staffed with lifeguards and the play areas were good. The staff was very helpful, always smiling. I would recommend this for families. I think the only negative comment I would have is the elevators were very slow and one was out of service a couple of times.
January 15, 2015
Rated 5.0 out of 5.0 by so sorry the breakfast buffet was disappointing.
food was not very tasty.....should have ordered off the menu
January 9, 2015
Rated 4.0 out of 5.0 by Katalina855 Kid's Get-A-Way Weekend = FUN TIMES!!!
Would recommend eating outside of hotel unless you are ordering their pizza! Bring your kid's floaties or use theirs provided. They are very strict on outside food/beverage allowed in hotel, but yet it seems they let this slide a bit. (Wish we had known.) Also, the bedding was great!! Wish their check-out was later, but 11am was ok. We do plan to return in near future!!
January 7, 2015
Rated 5.0 out of 5.0 by KTiedeman Perfect Gift
We gave a night's stay to our children who are parents of two toddlers. This was the perfect gift for them to get away and relax kid-free. Next time they want to bring the kids to enjoy the water park.
January 6, 2015