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Rated 4.4 out of 5 by 130 reviewers.
Rated 1.0 out of 5.0 by I guess the Customer isn't always right We stayed at the Holiday Inn in Maple Grove for my wedding weekend. The hotel itself is in pretty good condition. A very nice building with an excellent water park. However, I travel frequently for work and leisure, and have never had such a poor experience in regards to a hotels staff and their treatment of their guests. We reserved a 30 room block one year prior to our wedding weekend. We were told at the time that this was just an initial amount, and that we could add rooms to the block once the wedding day was closer. 5 months prior to our wedding my fiance went to the hotel to see if we could add some rooms to the block. The man at the front desk not only couldn't find our room block, but started criticizing and blaming my fiance stating that it was her problem. After that she called me in tears. I made multiple phone calls/emails and almost a week went by before we were finally told they had made an error and could find our room block, but we could not add anymore rooms to it (with no apologies for their employees behavior towards my fiance). The wedding weekend finally came. I had reserved my own room for the night before, and we had planned on taking some photos of myself getting ready in the morning. The day before I stopped by the front desk and requested a late check out because I wouldn't be able to leave for the church until noon and check out was at 11 (the individual at the front desk said it wouldn't be a problem). At 11:03 the following morning, our photos were rudely interrupted by housekeeping rudely BANGING at the door saying we needed to be out of the room. I told them I had requested a late check out, but they simply said that that was something I needed to discuss with the front desk. We had to escort them out of the room and call the front desk to inform them we needed a few more minutes. Since we had reached our room block we were told that we would receive a complimentary suite for the night of our wedding, but they would still need a card on file (very understandable request). However, a week after our wedding we checked our credit card statement and they charged us the full price for the suite that was supposed to be complimentary! Again after a few days of phone calls and emails requesting the change, they finally removed the charge from our account (again with no apologies or acknowledgement of the error. These are some of the examples of how they treated the bride and groom that weekend, and we've heard numerous staff complaints from our wedding guests who also stayed that weekend. Before this weekend I would frequent Holiday Inn's when I would travel for work or leisure, but honestly this has left a sour taste in my mouth. I will be hesitant to choose the Holiday Inn on future trips, and won't visit the Maple Grove location again. August 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean rooms The Holiday Inn Hotel and Suites has always been my first choice for hotels. This particular location was beautiful both inside and out. Rooms were very clean and beds were very comfortable. I definitely will stay at this location again. August 18, 2014
Rated 3.0 out of 5.0 by It was fine. This is a normal hotel. There was nothing extravagant, or out of the ordinary. It served its purpose for a business visit. I do not know that I would stay here leisurely. The location was pretty nice though. It is close to lots of shopping and restaurants. August 15, 2014
Rated 5.0 out of 5.0 by Great Hotel We really enjoyed our stayed. The watermark is amazing and the location next to the Arbour Lakes Shopping is great for the family. August 11, 2014
Rated 5.0 out of 5.0 by Great Relaxing Stay Excellent Hotel Stay and Great Service!! The suite was great and the front staff and restaurant staff are really Outstanding. I highly recommend this property for a relaxing vacation. August 9, 2014
Rated 5.0 out of 5.0 by Awesome!! Great experience! Comfy king bed and awesome pool and water slides! Pull out bed was uncomfortable! That would be my only complaint! August 6, 2014
Rated 4.0 out of 5.0 by Location Great & Family Friendly 2nd time my family of 5 has stayed here. Kids (6, 4 & 1 LOVED the pool. The buffet was excellent. Room (king suite with bunk beds) was enjoyed by the kids. Could use a few updates to bathroom fixtures and Media however loved the comfort and stay! Stay was incredibly accommodating and friendly. Professional service through and through. Located around shopping and food. 20-30 min drive to MOA and other attractions. Highly recommend this hotel. August 6, 2014
Rated 3.0 out of 5.0 by Nice exterior - great water park It would of been nice to be provided a hospitality room for the visiting contingency rather than meeting outside in parking lot after or before games. I would bring my family to this hotel but not plan to use for large group functions or team stays again. August 5, 2014
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