Rated 4.5 out of 5 by 164
Rated 4.0 out of 5.0 by Travel - Platinum Business stay in Maple Grove
Easily accessible, experienced hotel staff, property well taken care of. Do not eat there food is so/so and service is poor.
October 13, 2014
Rated 5.0 out of 5.0 by AJW415 Great stay
I had a great experience at the Holiday Inn Express, the front desk was very accommidating, the breakfast was really good, great service from restaurant staff. i would definitely stay here again!
October 13, 2014
Rated 5.0 out of 5.0 by gopackers! excellent stay
I have been staying at this hotel for years and am always pleased by the level of service the staff extends here. Everyone is very friendly and do their best to make sure I am comfortable during my stay. I am looking forward to my return!
October 12, 2014
Rated 5.0 out of 5.0 by Doc27 Very pleasant experience
The hotel staff was very friendly and the amenities were fantastic. The kids enjoyed the pool.
October 9, 2014
Rated 5.0 out of 5.0 Overall good experience
My overall business experience was very good. Clean room, courteous staff, and nice location. The only real issue was the WiFi was slow in the evening.
October 5, 2014
Rated 3.0 out of 5.0 by Shelly J Friendly customer service and staff
The staff is always very friendly and provides good service.
September 29, 2014
Rated 5.0 out of 5.0 by cardoghorseguy Best service I have ever had
Front desk were friendly and enthusiastic in their greeting. The bar tender was very attentive even though the place was busy. The next night she remembered each of our drinks and how we liked them. Overall, every employee was awesome. Whoever the manager is at that hotel has really developed a really great group of people that work there. Some of the cleaning crew were around and also engaged in conversation, making sure we had everything we needed. Truly a great crew!
September 25, 2014
Rated 4.0 out of 5.0 by kranz nice room
the stay was real nice the people were real helpful the room was clean and stocked with every thing needed.
September 24, 2014
Rated 5.0 out of 5.0 by hockeymom32 Friendly Staff and cool waterpark
Happy with customer service. Nice water park area.
September 17, 2014
Rated 5.0 out of 5.0 by Pike79 Leisure/Shopping
Just needed a place to stay for the evening while on a quick shopping trip.
The hotel was clean, comfortable, and in a great location, The staff was courteous and always smiling.
We will be back to stay again.
September 16, 2014
Rated 5.0 out of 5.0 by billmcc01 Very Clean home away from home feel
Friendly and attentive staff. Great amenities. Very clean. Overall great experience!
September 15, 2014
Rated 5.0 out of 5.0 by tmjac Business Trip
Spent a couple of nights here while on business. The hotel location was very convient; the rooms spacious, clean and comfy; the staff was friendly, attentive, and provided good recommendations/guidence.
My only complaint is that my room was on the first floor, and near the main lobby - thus the traffic noise level was high, and the overhead hotel music was constant.
I would easily stay again, just request a room away from the main lobby. :)
September 12, 2014
Rated 5.0 out of 5.0 by Tuesday1616 Awesome Waterpark Family Getaway
This is the greatest waterpark hotel ever! So clean and the staff is unbelievable. Just wait til you get there. They are so friendly to you and your children. Your kids will feel like they are in Disney.
The location is great, you can swim, leave and go shopping and come back and go swimming again. And so fun, there is an arcade right on site. All perfect for kids of all ages.
Highly recommend this place!
September 10, 2014
Rated 5.0 out of 5.0 by Sweett79 Excellent family stay!
We stayed for one night while we finished up some school shopping, and we were very pleased. The pool area was such fun, and perfect for our kids (ages 6, 7, 15), with several lifeguards on duty and life vests available to use. We got a pizza after swimming and it was delicious, and then hit the hay in super comfortable beds. The location was great, too, just adjacent to a very nice shopping center. Couldn't have gone better!
September 8, 2014
Rated 4.0 out of 5.0 by dalcris Good place to stay
We were very happy with our stay. The staff was very friendly and helpful from check in to check out. Kids enjoyed the pool and being able to rent a game to play in the room. Room was clean and comfortable although lighting was very low and pillows were a little too soft for me. Breakfast buffet was good and had a good variety to choose from. Hotel is close to restaurants (some within walking distance), shopping (within walking distance), and gas stations.
September 5, 2014
Rated 5.0 out of 5.0 by unique01 Hockey101
Clean room. Nice to having a full fridge to use for drinks. Kids had a blast. The hotel is surround with shopping and resturants
September 3, 2014
Rated 5.0 out of 5.0 by Rae A Very Nice place with great staff
This hotel is in a great location. Walking distance to shopping, spas, and many nice places to dine. It is very clean and the staff is very friendly and helpful. I was here on business but would stay here again for pleasure if I was in the area. Would not recommend a first floor room though. I was too close to the bar and the bar patio was right outside my window so even though the music was good it was loud and I didn't get much sleep.
September 3, 2014
Rated 5.0 out of 5.0 by familygirl22 Great Stay
I really enjoyed this hotel. They have a great staff and a great facility. Thanks for everything!
August 29, 2014
Rated 5.0 out of 5.0 by ToriK Great Property, Beautiful Area
Hotel is located in a beautiful area. Within walking distance to great shops. Clean rooms, comfortable beds. Water park looks awesome, may need to bring the kids with next time!
August 29, 2014
Rated 5.0 out of 5.0 by MamaJean817 Amazing value!
We recently stayed as part of a family reunion group. The group rates were so reasonable, front desk personnel friendly and helpful, rooms so comfortable and sound proof! Added to the fun was an amazing house keeper named Kelly who saw to our every need! Will definitely make this an annual event there!
August 29, 2014
Rated 4.0 out of 5.0 by GK729 Nice Place
It was a nice place to stay with plenty of eating options. I I wish breakfast was included with the booking, or an option available
August 28, 2014
Rated 5.0 out of 5.0 Came to play, enjoyed the stay!
Our band was invited to play out on the patio - we had a standing room only crowd - the front desk, maintenance and bar-tender staff were all outstanding. I would come back to this hotel. Our guest room had an extra room with bunkbeds and reading lights - it was well appointed and clever - PERFECT for families with pre-teen kids!
August 27, 2014
Rated 5.0 out of 5.0 by ncg86 Comfortable stay in Maple Grove
Everything I've come to expect from Holiday. Clean room, friendly staff and a good night's sleep.
August 27, 2014
Rated 5.0 out of 5.0 by nmellis21 Quality stay
Would stay here again and again! We love this property.
August 26, 2014
Rated 2.0 out of 5.0 by Beebes56 Last minute reservation
I tend to have low expectations when I make a last minute reservation, but this was the price of a holiday inn and it's a holiday inn express.
Our room faced the highway, no problem, but it faced directly at a street light so, shined right in even with the curtains open only a little. I thought the roomed smelled like someone had smoked it it or nearby when the air conditioner ran and last but not least, the bedding was so old that the mattress pad and the bottom sheet too would not hold the corners, rolled up in a ball, when you turned over.
August 24, 2014
Rated 5.0 out of 5.0 by Anniversary Party Fantastic Staff
From the time I spoke to Lisa about the reservation and we walked in the door until the time we checked out we were treated special.
We were especially impressed with our housekeeping lady, Kelly.
Whenever we saw Kelly, she always asked if we needed anything and left notes of thanks in our rooms. We were a group of about 9 rooms and she took excellent care of all of us.
I was also impressed that I received a phone call 2 days before our stay from Lisa checking to see if we had any questions.
We plan on having a family reunion every summer in the area and will definitely stay at the same place.
Overall, Everyone in our group was extremely pleased with our stay.
August 21, 2014
Rated 1.0 out of 5.0 by GH1313 I guess the Customer isn't always right
We stayed at the Holiday Inn in Maple Grove for my wedding weekend. The hotel itself is in pretty good condition. A very nice building with an excellent water park.
However, I travel frequently for work and leisure, and have never had such a poor experience in regards to a hotels staff and their treatment of their guests.
We reserved a 30 room block one year prior to our wedding weekend. We were told at the time that this was just an initial amount, and that we could add rooms to the block once the wedding day was closer. 5 months prior to our wedding my fiance went to the hotel to see if we could add some rooms to the block. The man at the front desk not only couldn't find our room block, but started criticizing and blaming my fiance stating that it was her problem. After that she called me in tears. I made multiple phone calls/emails and almost a week went by before we were finally told they had made an error and could find our room block, but we could not add anymore rooms to it (with no apologies for their employees behavior towards my fiance).
The wedding weekend finally came. I had reserved my own room for the night before, and we had planned on taking some photos of myself getting ready in the morning. The day before I stopped by the front desk and requested a late check out because I wouldn't be able to leave for the church until noon and check out was at 11 (the individual at the front desk said it wouldn't be a problem). At 11:03 the following morning, our photos were rudely interrupted by housekeeping rudely BANGING at the door saying we needed to be out of the room. I told them I had requested a late check out, but they simply said that that was something I needed to discuss with the front desk. We had to escort them out of the room and call the front desk to inform them we needed a few more minutes.
Since we had reached our room block we were told that we would receive a complimentary suite for the night of our wedding, but they would still need a card on file (very understandable request). However, a week after our wedding we checked our credit card statement and they charged us the full price for the suite that was supposed to be complimentary! Again after a few days of phone calls and emails requesting the change, they finally removed the charge from our account (again with no apologies or acknowledgement of the error.
These are some of the examples of how they treated the bride and groom that weekend, and we've heard numerous staff complaints from our wedding guests who also stayed that weekend.
Before this weekend I would frequent Holiday Inn's when I would travel for work or leisure, but honestly this has left a sour taste in my mouth. I will be hesitant to choose the Holiday Inn on future trips, and won't visit the Maple Grove location again.
August 18, 2014
Rated 5.0 out of 5.0 by Lucy2714 Comfortable bed and clean rooms
The Holiday Inn Hotel and Suites has always been my first choice for hotels. This particular location was beautiful both inside and out. Rooms were very clean and beds were very comfortable. I definitely will stay at this location again.
August 18, 2014
Rated 3.0 out of 5.0 by zillybilly12 It was fine.
This is a normal hotel. There was nothing extravagant, or out of the ordinary. It served its purpose for a business visit. I do not know that I would stay here leisurely. The location was pretty nice though. It is close to lots of shopping and restaurants.
August 15, 2014
Rated 5.0 out of 5.0 by AP1125 Great Hotel
We really enjoyed our stayed. The watermark is amazing and the location next to the Arbour Lakes Shopping is great for the family.
August 11, 2014