Rated 4.4 out of 5 by 139
Rated 5.0 out of 5.0 Excellent Experience
We were in town for a bachelorette party and were able to have an all-around fun time! The location of the hotel relative to other attractions is fantastic and the water park was great for both playing and relaxing. Will definitely be back!
July 2, 2014
Rated 5.0 out of 5.0 by chcks2004 Excellent experience
The staff was amazing and truly made you feel at home in your home away from home. Food and drink was top of the line as well. Anything you needed they where able to help with. It has been a while since I have experienced a staff that went above and beyond with out smothering you :) I will definitely be bringing my family back to this location!
June 30, 2014
Rated 4.0 out of 5.0 by Jimmy41 Very clean, but waterslide not available during week
We like the area and cleanliness of hotel, but when waterslide is not available during the week, then rooms should be at a lower rate.
June 30, 2014
Rated 5.0 out of 5.0 by ndcwally Everything great except the pull out sofa
We had a family function near by and this place was great the Food, the room, the service you name it. Only issue was the mattress for the pull out sofa. But I didn't have to sleep on it my Son did. So otherways a great place
June 25, 2014
Rated 5.0 out of 5.0 by Nena143 Fantastic Experience
Love the location of the hotel. Many shops and restaurants to visit. All within walking distance. Highly recommended.
June 18, 2014
Rated 5.0 out of 5.0 by JorgeJ Excelente
Excelente estancia y atención del personal. Totalmente recomendable
June 16, 2014
Rated 4.0 out of 5.0 by jims68 Excellant service!
Hotel was great but expected water slides to be open for the kids. I should of asked but didn't when I booked room. Pool is pretty boring without the water slides going.
June 16, 2014
Rated 5.0 out of 5.0 by Rolexone Great Stay
Staff was very friendly and helpfull! They offered to bring me to a crossift box in the area instead of taking a cab. good service!
June 16, 2014
Rated 3.0 out of 5.0 by Priyanka Internet experience was bad.
Internet experience and the response from front desk regarding this was bad.
June 15, 2014
Rated 4.0 out of 5.0 by Peony2234 Friendly Staff!
I appreciated how friendly and polite the staff was during our stay!
June 10, 2014
Rated 5.0 out of 5.0 by tweet 79 Comfortable bed and great service.
will definitely book for my next get away place it was relaxed and comfortable
June 5, 2014
Rated 2.0 out of 5.0 by jackie122799 Just Average
There wasn't anything special about this hotel. It is overpriced.
June 4, 2014
Rated 5.0 out of 5.0 by MeMe05 Clean
We enjoyed our stay and it was relaxing. We were not bothered or disturbed.
June 4, 2014
Rated 5.0 out of 5.0 by hmhb Great place!
I have a large family and we have stayed at this hotel 3 times in the last 5 years - for two family reunions and one funeral. Each time, the staff has gone out of its way to be accommodating of our large group (27 people, 6 - 7 rooms). We especially love Deb in the restaurant! We ranged in age from 2 years old to 100 and they were able to make ALL of us comfortable.
June 1, 2014
Rated 1.0 out of 5.0 disgruntle manager
the hotel itself was nice the manager was on a major power kick, we were not allowed to sit on the patio in a group or sit anywhere in the hotel in a group barely allowed to walk the halls the manager called the police when a few of us were in the parking lot I would not recommend this hotel to anyone I know
May 23, 2014
Rated 5.0 out of 5.0 by JackieFS Friendly
The entire staff was very friendly and polite. The rooms were nice and comfortable
May 22, 2014
Rated 5.0 out of 5.0 by deskguy79 A room for my family
Got a great deal on 2 rooms for my family and they tell they me they loved everything about the hotel, staff and their stay - especially Paul at the Front Desk, he was very helpful. Thank you Holiday Inn Arbor Lakes!!
May 7, 2014
Rated 5.0 out of 5.0 by shaneg No complaints
I had no complaints about my stay there. And the location is excellent; fairly close to a main highway, Dave and Busters and other restaurants and shopping
April 25, 2014
Rated 5.0 out of 5.0 by Fun Family of 5 Fun Family Getaway!
We took our three young children here for a little "staycation" over our Spring Break. They had a great time in the water park, of course! The life guards were attentive, the water slides were fun for all ages, and the water was warm. We found the room to be clean and quiet and the staff friendly and accommodating. Definitely a fun place to stay!
April 4, 2014
Rated 5.0 out of 5.0 by roofie52 Clean friendly staff
Hotel rooms were very clean. We had four rooms and all were kept very clean. The staff was very friendly and always wanted to assist with any needs. Front desk was fast friendly and efficient. Thanks for the great vacation.
April 2, 2014
Rated 2.0 out of 5.0 by Mrs. Sore neck Overpriced. Uncomfortable.
I have never written a bad hotel review before...but this stay left my entire group unimpressed, with big dents in our wallets. I stay in hotels 20+ nights a year, and this was by far the most uncomfortable bed I've ever slept in. The pillows and bed left me and the other adults in my group sore and aching in the morning (mind you, most of us are in our 30's). Thank god they have a hot tub! You'll need it. I am not making this part up - my husband has been using a heat pack on his neck for the past 3 nights trying to relieve the lingering soreness In addition to the low quality beds, there was also a smoke detector light that illuminated our room all night....and BLINKED all night to boot. You could see it through your eye lids, with your eyes shut. . The hotel rooms are very noisy...you can hear every time your neighbor flushes the toilet, runs the bathtub, or coughs. I'm still shaking my head at the price for this lack of quality in return. On a good note: The staff was very nice, both at the front desk, and breakfast area. The buffet was perfect for little kids, and presented nicely. The lifegaurds at the pool were fantastic, and kept a close eye on every swimmer in the pool area. I'm so disappointed in my stay.
April 2, 2014
Rated 5.0 out of 5.0 by Eman77 Quick Spring Break Get Away
We planned a quick weekend spring break trip for our daughter. We stayed in the kids suite. She loved it. We spent a lot of time in the waterpark and it was great. I strongly recommend this holiday inn toeveryone. The staff is very friendly and helpful as well.
April 2, 2014
Rated 4.0 out of 5.0 by Lizzy23 Upscale Holiday Inn
I always stay at this Holiday Inn when I am in the Twin Cities. It's absolutely one of the nicer Holiday Inns that I stay at. The rooms are always clean and up to date. And although I never have used it, the water park/pool looks awesome for kids. On this trip, the room they assigned me didn't have any wireless signal so I went to the front desk to ask about it on the 1st morning and they switched my room without even having to ask. The room I moved into was a kid suite, which would be awesome to have if I had kids. But the water was only lukewarm in the shower. I figured that it was just because I was showering at a peak time. However the next morning when there still wasn't warm water, I mentioned it to the front desk. Craig, the chief engineer was on it right away! He had it fixed, recognized me from previous visits and left me a very nice letter, all kinds of coupons for free drinks and such, a points voucher and a cute rubber duck. It was the most impressive way to apologize for the issue! The water wasn't a big deal but he more than made up for it! Great customer service from him! The only downside I will say was the recognition for IHG rewards members. As a platinum member I used to receive coupons for free drinks and snacks in their sundries store as well as a bottle of water and breakfast bar each day outside my room. Now I only received 500 IHG points. Huge downgrade. They used to be one of the best to reward IHG members so I am really sad that has changed so dramatically. OH and also, this hotel has the most AMAZING shower heads I have ever had! I have looked everywhere to buy one for my house and cant find them so I really look forward to showers at this hotel! Don't change those whatever you do!
March 31, 2014
Rated 3.0 out of 5.0 by Vintner Difficult Waterpark to Enjoy
We took our Grandson here for Spring break to get out of the cold weather. While on the smaller side, he and a friend enjoyed playing in the waterpark until all of our eyes started burning, presumably from the chemicals, and we had to leave. in the morning, eyes were so sore, they didn't want to go back to the waterpark. Room was nice, but the fold out chair should not be considered a bed and they didn't have rollaways -what kind of hotel doesn't have rollaways?
March 26, 2014
Rated 3.0 out of 5.0 by Christany Great fun, not so clean
We booked a room with our kids along with another family and specified twice that we would like rooms close together, we even were given room numbers however at check in the room we were promised had been given to someone else. No problem the staff said, we'll move your friends up to your floor. So our friends packed up their 3 toddlers and 3 play pens etc and hauled them to another floor only to get there and discover it was a standard room when they were previously in a suite. We'll, back downstairs they went and at this point the staff seemed annoyed and had an attitude as if all these problems were our fault. Screw it I guess, we settled on different floors after all with no apologies from staff. So then we get into our room and within 5 minutes I noticed a pretzel, a cheese ball and a paper plate all in different places left from the previous guests. I already knew the level of service I could expect from the staff so I didn't even bother to complain. From that point on our stay was very fun, the kids and adults really had a blast at the waterpark. Overall it was worth the $200 we spent but I've never in my life had I been checked into a hotel room with garbage until this place and I've never had such unprofessional staff at a hotel either. We'll probably go somewhere different next time. Oh and my kids also came down with a stomach bug the night we returned home and vomited for 3 days. Somehow I wasn't too surprised.
March 25, 2014
Rated 5.0 out of 5.0 by steve88888 Great Business locale
I had business meetings in Brooklyn Park so elected to stay here through IHG Rewards. The hotel has avery nice, comfortable feel to it; extremely well-maintained and clean. It is located squarely in an area of great shops, restaurants, and bars…and the value of the hotel was as good or better than most I stay at. I'll be back!
March 17, 2014
Rated 5.0 out of 5.0 by me33 Kids had a great time
Water park not available during the week, but the kids still had fun at the pool.
March 16, 2014
Rated 3.0 out of 5.0 by runninmomma Great local experience at good price
Was a nice place to take the kids for the weekend. The water park was the best part of the weekend. The arcade was a waste of time....half the games were out of order :( Service was decent, food exceptional, people working there didn't seem to be very happy....not many were smiling :( We maybe would go back in the future.
March 7, 2014
Rated 5.0 out of 5.0 by tweety74 everything
We had an exceptional weekend..we had a 2 hr drive and not knowing what was in the area we got there at noon and were able to get checked in. The front desk staff was very nice..we got in our room and headed straight to the pool and arcade the kids had a blast...supper in the restaurant was excellent. . My friend and I ordered pasta but wanted an alfredo sauce instead of the marinara and they nicely did w out making a fuss..and our waiter was fantastic.. my only problem was the pillows wrre too hard..OVERALL it was a great stay
March 7, 2014
Rated 5.0 out of 5.0 by mkt712 kid friendly
My kids loved the kid suite, with their own bunk beds and their own TV (and bean bag). They had a great time swimming, it was busy, but not too crowded that it ruined it... even with someone going to the bathroom in the pool, and it having to be shut down, they still raved about how much fun they had! Loved that kids eat free too.
March 7, 2014