Rated 4.5 out of 5 by 425
Rated 1.0 out of 5.0 by rebmafaith Not the Birthday We Had Hoped For
We reserved two rooms at this hotel for my daughter's 14th birthday party. I reserved my rooms directly with the hotel. I asked for two rooms right next to each other, because the teens were going to be in one room and the other girls/parents were going to be in the other room. When we arrived, we discovered our rooms were about a half mile apart, which caused problems throughout our stay. I was not told when I called that the hotel was being renovated. This meant the game room/arcade my daughter was excited about was closed. It also meant that the construction noise in our room during the day was so loud we couldn't hear each other talk. The refrigerator in our room wasn't plugged in when we arrived, so we had to fix this ourselves. The kids' room just wasn't as cool as we'd expected. The decorating left a lot to be desired. And the Playstation was in the small bunk-bed room, so the kids didn't even bother playing it. The TV screen in that room was tiny, and there was no room for the three of them to sit and play. The three girls ended up all sleeping in the king-size bed. The worst part of our stay was in the morning. The cleaning crew came as a huge squad at around 10 a.m. They started pounding on our door at 10:20 a.m., even though we had a Do Not Disturb Sign out. When we said we'd be leaving at check-out time, the crew manager gave us attitude. The crew then proceeded to pound on our door two more times!! I think 11 a.m. is a super early check-out time already, but to start being pushed out at 10:20 a.m. was unacceptable. When I did go out in the hall to walk to our other room, I had to dodge dirty sheets and towels and other cleaning supplies. Ridiculous!! The waterpark is nice and cutely decorated, but it's not really for older kids. It's set up for younger kids. This was my fault for not checking it out beforehand. My girls only stayed at the waterpark for 1.5 hours.
May 18, 2016
Rated 5.0 out of 5.0 by DRL_1974 Fantastic Stay
A worthwhile hotel for the location and money. Facility was clean, including room. Jacuzzi was clean and sufficient, although difficult to get in and out of. Water pressure in shower was excellent. Water park area looked enjoyable.
May 10, 2016
Rated 4.0 out of 5.0 by CristinB Girls weekend
We went for my daughters birthday. The pool area was fun and plenty of shopping in the area.
May 4, 2016
Rated 5.0 out of 5.0 by jessica97 Great family hotel
This is a great hotel for a weekend getaway for families. The waterpark is just the right size. The safety of the waterpark staff was FABULOUS! Beds were nice, room was clean. We were personally thanks for using our rewards points at their hotel.
May 4, 2016
Rated 5.0 out of 5.0 by serious573 Awesome aesthetics and service
The aesthetics were amazing and the service was prompt and courteous
April 20, 2016
Rated 5.0 out of 5.0 by superheromami FD a little skeptical
At time of check in to this room I asked the Front desk lady for the 12 and under coupons for the restaurant. She said we could not have any because we were already getting a discounted government rate. The savings was already in the rate. I told her that my reservation email said that 12 and under eat always free. She said no we could not have them at that rate. The email reservation says it clearly, oh well, my kids had a lot of fun at the waterpark but I think the staff needs to be trained or informed as to what guests get in their emails. We had booked a bigger room with bunk beds the day before and at ck in the day before the FD staff was very nice and attentive.
April 16, 2016
Rated 5.0 out of 5.0 by superheromomy happykid
my kids had a lot of fun at the waterpark. Super cold weather outside and inside the hotel we were running around at the waterpark all wet. Housekeeper super attendant and caring. We forgot the pacifier of my 17 month baby and she came to bring it to us at our next room(we booked a diff room the next day) once we moved. We think she is probably a mom who understands not having a pacifier :) thank you
April 16, 2016
Rated 5.0 out of 5.0 by Happy parents of 2 Waterpark
I have a two and one year old and the pool was perfect for them.
April 13, 2016