Rated 4.4 out of 5 by 145
Rated 3.0 out of 5.0 by Christany Great fun, not so clean
We booked a room with our kids along with another family and specified twice that we would like rooms close together, we even were given room numbers however at check in the room we were promised had been given to someone else. No problem the staff said, we'll move your friends up to your floor. So our friends packed up their 3 toddlers and 3 play pens etc and hauled them to another floor only to get there and discover it was a standard room when they were previously in a suite. We'll, back downstairs they went and at this point the staff seemed annoyed and had an attitude as if all these problems were our fault. Screw it I guess, we settled on different floors after all with no apologies from staff. So then we get into our room and within 5 minutes I noticed a pretzel, a cheese ball and a paper plate all in different places left from the previous guests. I already knew the level of service I could expect from the staff so I didn't even bother to complain. From that point on our stay was very fun, the kids and adults really had a blast at the waterpark. Overall it was worth the $200 we spent but I've never in my life had I been checked into a hotel room with garbage until this place and I've never had such unprofessional staff at a hotel either. We'll probably go somewhere different next time. Oh and my kids also came down with a stomach bug the night we returned home and vomited for 3 days. Somehow I wasn't too surprised.
March 25, 2014
Rated 5.0 out of 5.0 by steve88888 Great Business locale
I had business meetings in Brooklyn Park so elected to stay here through IHG Rewards. The hotel has avery nice, comfortable feel to it; extremely well-maintained and clean. It is located squarely in an area of great shops, restaurants, and bars…and the value of the hotel was as good or better than most I stay at. I'll be back!
March 17, 2014
Rated 5.0 out of 5.0 by me33 Kids had a great time
Water park not available during the week, but the kids still had fun at the pool.
March 16, 2014
Rated 3.0 out of 5.0 by runninmomma Great local experience at good price
Was a nice place to take the kids for the weekend. The water park was the best part of the weekend. The arcade was a waste of time....half the games were out of order :( Service was decent, food exceptional, people working there didn't seem to be very happy....not many were smiling :( We maybe would go back in the future.
March 7, 2014
Rated 5.0 out of 5.0 by tweety74 everything
We had an exceptional weekend..we had a 2 hr drive and not knowing what was in the area we got there at noon and were able to get checked in. The front desk staff was very nice..we got in our room and headed straight to the pool and arcade the kids had a blast...supper in the restaurant was excellent. . My friend and I ordered pasta but wanted an alfredo sauce instead of the marinara and they nicely did w out making a fuss..and our waiter was fantastic.. my only problem was the pillows wrre too hard..OVERALL it was a great stay
March 7, 2014
Rated 5.0 out of 5.0 by mkt712 kid friendly
My kids loved the kid suite, with their own bunk beds and their own TV (and bean bag). They had a great time swimming, it was busy, but not too crowded that it ruined it... even with someone going to the bathroom in the pool, and it having to be shut down, they still raved about how much fun they had! Loved that kids eat free too.
March 7, 2014
Rated 5.0 out of 5.0 by AALS4 The kids called it a "vacation"
I gave the overnight at this hotel plus the waterpark as a package gift to my nieces and nephew for Christmas. As none of them had been to a hotel before *5 yr old, two 3 yr olds*, they thought it was the best place ever. They got to swim, play at the arcade, eat pizza, drink pop and sleep away from home so they thought we were on a "vacation". All of the kids really enjoyed the waterpark (even my 10 mo old who sat and splashed in the 6" pool) and it accomodated all ages. The staff were very friendly and quick to help. The rooms themselves were very clean and comfortable.
There were a couple things that people should know but that should not deter them from going but rather just to be aware of. The arcade is on the second floor so if your room is near the elevators, you may hear noise at least until that closes (expected for a kid friendly hotel). We had the rooms right next to the elevator and heard the kids but it did not bother us as we figured it would happen. The elevators were very slow and there were only two of them so with all the children going up and down, it got busy and you had to wait, up to a couple times, to get in one. We were in no rush so it did not matter.
The kids would go back tomorrow if I told them we booked it. It was a nice break that was reasonably priced for the package. (Family Fun Saver package)
March 3, 2014
Rated 5.0 out of 5.0 by Taylor 13 Fun Winter Getaway
We decided last minute to take our kids to a waterpark for the weekend and after hours of research we came across your hotel. It is easy to travel too and we liked the idea that only hotel guests could use the waterpark. The kids suite was wonderful! The beds were very comfortable and the pillows excellent. By the way what type of pillows do you have in your rooms? I would love to purchase one.
The waterpark was very nice and cozy. The atmosphere was excellent and it felt like we were in a different country, not the Tundra of MN. Overall, stay was great and are planning on coming again.
February 24, 2014
Rated 5.0 out of 5.0 by maryscool2014 Hotel
I travel frequently to this hotel and I love the feeling I get after a long day at work, that everything is ready for me including them knowing who I am. The staff and the manager Chrys, is always helpful and nice. The food is good too.
February 19, 2014
Rated 3.0 out of 5.0 by lln6157 Room Quality
The room was great; however, I do think it is overpriced. We have stayed here multiple times, and really like the locations. My main comment from this visit is that the sliding glass doors in this room leak cold air horribly. I'm not sure if it is because we were on 1st floor, but our floor was like ice. I didn't even want to leave our bags in that part of the room because it was so cold. So, the high cost of the rooms and having freezing feet the whole time, might cause us to consider other locations in the future.
February 13, 2014
Rated 5.0 out of 5.0 by MATRIX69 GREAT FOR TE KIDS
THE KIDS ENJOYED THE STAY. WORTH THE MONEY. GOOD ROOM ETC.
January 15, 2014
Rated 5.0 out of 5.0 by vanhanj Suprised
First time staying at this HI, great looking icecile lights on the outside, Italian decor on the inside, helpful staff especially the guy from the resteraunt who also helped me in the business center!
January 12, 2014
Rated 5.0 out of 5.0 by Mommy23kidz Excellent attitudes among staff over a holiday!
All staff from cleaning crew to life guards to manager, Erich, had the most amazing and festive attitudes to make this New Year fun and memorable for our whole family.
January 7, 2014
Rated 5.0 out of 5.0 by Bluesma38 Great hotel for work or play
Comfort, quiet, shopping and food all right there!
December 14, 2013
Rated 5.0 out of 5.0 by Jdyoun2 Great Staff
The staff were the most frendly and helpful of anywhere I have ever stayed.
December 12, 2013
Rated 5.0 out of 5.0 by Cate23 Highly recommend
We stayed for one night on a Saturday. The staff couldn't have been friendlier, the hotel was clean and quiet (I have never stayed somewhere that was quieter at night - ever). The waterpark was busy but not too busy. We had a family fun package in a bunk bed room, it was a great deal and a great experience, we've already recommended several times, we will for sure go back.
December 11, 2013
Rated 5.0 out of 5.0 by Gret AAAA+ customer service
We stayed 11/30/2013. The rooms, lobby, waterpark and restaurants were spotless. The customer service, from housekeeping to management was outstanding. We arrived early and were checked into our room within a half hour. Becca, at the front desk was A+ with checking us in and answering all questions and concerns we had. The next day we were given a late checkout and when I mentioned it to our housekeeper ( I think her name was Kim) She said "no problem and if there's anything you need let me know" I have never experienced such great customer service from a housekeeper. There was also a housekeeping supervisor who was very nice.
Every year around this time, I take my daughters and grandchildren to Wisconsin Dells. This year we changed our plans and I'm so glad we did. We will be staying at the Holiday Inn Maple Grove every year from now on. Thanks to all the staff, you're AWESOME!!!!!!!!!!!!!!!!!!! Gretchen Bye
December 4, 2013
Rated 5.0 out of 5.0 by Swenson07 Great stay!
Our family had a great stay! Enjoyed the water park, comfortable room, and easy access to food and shopping
December 4, 2013
Rated 4.0 out of 5.0 by TRUBLE49 Excellent service
Excellent employees from the front desk reception to the cleaning staff to the the buffet servers
December 3, 2013
Rated 4.0 out of 5.0 by CaptainDownPillow would have had a 5 Star
Terrific room for the price. Only downfall was half size pillows that were like sleeping on a sponge. If you stay at another minneapolis based hotel chain you'll find they use down pillows which really make a sleep difference. The shower head was the best I've ever experienced at a hotel. Normally they have almost no water pressure but this one felt like a fire hose.
December 2, 2013
Rated 5.0 out of 5.0 by Beth18 Nice Hotel
Great location close to everything in Maple Grove...would highly recommend. Only downfall was my 5 year old son was bummed he didn't meet the height requirement of 48 inches to go on the big slides at the water park.
November 26, 2013
Rated 5.0 out of 5.0 by nancydpm Awesome room and decor.
I stay at this Holiday Inn for work, it's worth the extra 15 minutes because the room is awesome. The gym is fairly a good size, the food is great, and the decor is beautiful, reminds me of Las Vegas.
November 25, 2013
Rated 5.0 out of 5.0 by NDVikingsfan Clean and great location!
We stayed for two nights and everything was awesome. The pool does not have a "deep end" but my daughter loved the slides and the floating rocks to play on. Staff was very friendly and helpful. We will definitely come back on our next trip to the Minneapolis area!
November 14, 2013
Rated 5.0 out of 5.0 My home away from home
what can I say. I been staying here since I have been coming to our Corp. office.
Staff is awesome always welcoming me when I arrive. I have been in this hotel for a total of a month out of the last 3 months of travel and it feels like my home away from home. If you need anything you ask. if they do not have it right then and there they see that someone will get it to you. The only reason I gave the sleep quality a 4 out of 5 is due to the kids running around when the pool is open on the weekends. That isn't the hotels fault but they do pretty good with them :-) The reason for the only con is when I stay a week at a time and the recognition is 2 waters and 1 drink coupon for the week as where other hotel brands tend to give members of the reward programs a few more perks. This is in no way a deterrent for me not to stay there as the STAFF are TOP NOTCH.
I cant wait till I get back out there in December as it will be like visiting family. Less the cold weather :-)
November 10, 2013
Rated 5.0 out of 5.0 by Roughnite Business stay
Perfect hotel for business travel! The room was clean and comfortable. The lounge was great although the food could be a bit better. Short walk to other restaurants and shopping.
November 4, 2013
Rated 5.0 out of 5.0 by Guitarmanb4u Shower head issues
Everything was great but the shower stall was too small for the shower head that was used. It wouldn't lower enough to rinse the soap off my lower legs or feet. I do like a shower instead of a tub though!
October 28, 2013
Rated 2.0 out of 5.0 by dons1 very noisy
If you stay at this hotel ask to stay on third or fourth floors. There is no monitoring of lower floors so young kids run wild and are quite noisy.
Food at restaurant is mediocre at best.
October 16, 2013
Rated 5.0 out of 5.0 by Mike1121212 Arbour Lakes
Staff are, as always, excellent and friendly. And in paticular Angel and Brian, who were brillant.
I can only find one flaw with the stay that was the Wifi it is not brillant. Other wise all areas were brillant.
September 30, 2013
Rated 5.0 out of 5.0 by Dutchess10 Great for a Family Weekend.
Everyone was so friendly and helpful right from the moment we checked in, to housekeeping needs to the staff at the pool! The water park is awesome! Well planned. The adults could sit and watch the kids while they played in the water. The pools cover the needs of a large range of kids. Our grandkids range from ages 2 to 9 and there was fun and activities for them all. The bunk beds are so unique! It makes the kids feel pretty special that they get their own "little room". This is the second time we have stayed for a family weekend getaway and we will do it again!
September 26, 2013
Rated 5.0 out of 5.0 by Katherine60 Katherine61
Loved the beds, the clenliness, the friendliness, professional staff. Will come again for sure. Thank you staff!!
September 25, 2013