Rated 3.8 out of 5 by 47
Rated 3.0 out of 5.0 by Lisakl03 Good location, bad hospitality
We stayed for two nights and it was conveniently located near Southboro and Westboro where we needed to be for the weekend. We went to the bar both nights and get a quick drink and watch the game. The bartender wasn't friendly at all and made horrible drinks. He barely put vodka in the drinks and when asked if he could top it off he charged us and was very rude, Also, there were no snacks at all at the bar. The front desk staff was equally dismissive.
The maid service didn't provide conditioner and we had to go to the front desk both days to get it (they took the bottles from the day before!) I've never been to a hotel (including other Holiday Inns) that did not provide the mini conditioners along with the shampoo.
I would NOT stay here again simply due to the lack of service.
October 30, 2013
Rated 4.0 out of 5.0 by Roy2367 Pool not heated as it should be
We have stayed at this hotel several times over the last 3-4 years. We have family in the area and enjoy bringing 2 grandchildren to the pool when we can. They love swimming and it gives the parents some time off! At least 3 times we have been disappointed. Water isn't heated to the 'promised' 80 degrees; door to outside left open so pool area is cold; it just isn't the pool experience that it should be for the adults as well as for the younger ones. I get the impression that the pool temperature is managed to save operating costs, but given that we are quickly moving into colder weather and likely there will be more guest interested in taking advantage of the pool, we hope that there is attention paid to water and air temperature in the future.
Thank you for listening.
October 21, 2013
Rated 5.0 out of 5.0 by Rene42 Very comfortable accommodations & terrific service
This was our second stay in Marlborough. We will hoopefully stay there again in the future.
October 19, 2013
Rated 5.0 out of 5.0 by BDW43 Like Coming Home
The staff at this Holiday Inn make weary travelers feel like they're coming home after a long trip. The general Manager and assistant Front Office Manager greeted us with personal inquiries every time we entered the lobby: "How was your day Mr. Walker? Did you have trouble finding the restaurant Mrs. Walker?", etc. They were knowledgeable of the area and provided advice to ensure a safe and pleasant visit. They even offered suggestions from the dining menu, making us feel like we were having a real home cooked meal.
If I could change anything, it would be the lighting in the bathroom.
October 17, 2013
Rated 4.0 out of 5.0 by Phonus Good location
This hotel is in a good location with many restaurants in the area. The restaurant in the hotel is ok for breakfast but did not try any other meals although the service at breakfast is hit or miss. The initial reaction is very good between the inviting lobby and the welcoming staff. I will definitely be back.
September 24, 2013
Rated 5.0 out of 5.0 by Luigi2013 Quick Overnight Stay
This property was a great place to stay overnight and the value was reasonable. The parking lot was clean and there was ample parking in the back. The lobby was well maintained and clean. The front desk person was professional and efficient. The room was standard and it was tidy. The bathroom was clean with fresh towels and toiletries. Shower pressure was good. The bed was okay and the pillows were too soft for me; didn't get a good's night rest but that was because I'm a light sleeper. Had breakfast at the hotel's restaurant - continental breakfast, hot buffet (scrambled eggs, bacon, sausage) @ $11.50 for all you can eat. Overall, an excellent quick overnighter.
September 12, 2013
Rated 1.0 out of 5.0 by guppie Holiday Inn Marlborough
Rooms themselves were fine, but hotel in general was stifiling hot!!!! Being there in August was brutal.
There was a wedding one night and therefore ...NO ICE anywhere!!!!
Three out of four encounters with front desk staff-extremely rude. I would not stay here ever again and definitely not recommend. The breakfast was not worth the price and being outside any other options...should be included.
September 2, 2013
Rated 2.0 out of 5.0 by Peter66106 August 26, 2013
Not the best experience. The room was smelly (old cigarette smoke), and the bed and pillows were uncomfortable. The amenities were below average. Housekeeping left me four lotions but no shampoo. Breakfast was poor. Good luck turning left out of the parking lot.
August 31, 2013