Rated 3.8 out of 5 by 49
Rated 4.0 out of 5.0 by Her02N0one Wifi Eggs
I had a lot of trouble with reconnecting to the wifi. The signal would always go out and take forever to reconnect.
The eggs were cold every morning and didn't have much flavor to them. Luckily. the sausage, bacon, and potatoes were terrific.
These few imperfections were far from something that would cause me to not come back. This was a great hotel and I did enjoy my stay.
December 8, 2013
Rated 5.0 out of 5.0 by DATDUDE Excellent Hospitality
The service at This hotel was outstanding, from the moment we walked in to the moment we left, The staff at the desk acknowledged my status as a gold member, the room was very Large,all the staff we encountered during the stay were very friendly and helpful, this hotel seems to "get it" that kind of hospitality starts from the top. The location is very easy to access as it is right off of the highway
December 8, 2013
Rated 3.0 out of 5.0 by Lisakl03 Good location, bad hospitality
We stayed for two nights and it was conveniently located near Southboro and Westboro where we needed to be for the weekend. We went to the bar both nights and get a quick drink and watch the game. The bartender wasn't friendly at all and made horrible drinks. He barely put vodka in the drinks and when asked if he could top it off he charged us and was very rude, Also, there were no snacks at all at the bar. The front desk staff was equally dismissive.
The maid service didn't provide conditioner and we had to go to the front desk both days to get it (they took the bottles from the day before!) I've never been to a hotel (including other Holiday Inns) that did not provide the mini conditioners along with the shampoo.
I would NOT stay here again simply due to the lack of service.
October 30, 2013
Rated 4.0 out of 5.0 by Roy2367 Pool not heated as it should be
We have stayed at this hotel several times over the last 3-4 years. We have family in the area and enjoy bringing 2 grandchildren to the pool when we can. They love swimming and it gives the parents some time off! At least 3 times we have been disappointed. Water isn't heated to the 'promised' 80 degrees; door to outside left open so pool area is cold; it just isn't the pool experience that it should be for the adults as well as for the younger ones. I get the impression that the pool temperature is managed to save operating costs, but given that we are quickly moving into colder weather and likely there will be more guest interested in taking advantage of the pool, we hope that there is attention paid to water and air temperature in the future.
Thank you for listening.
October 21, 2013
Rated 5.0 out of 5.0 by Rene42 Very comfortable accommodations & terrific service
This was our second stay in Marlborough. We will hoopefully stay there again in the future.
October 19, 2013
Rated 5.0 out of 5.0 by BDW43 Like Coming Home
The staff at this Holiday Inn make weary travelers feel like they're coming home after a long trip. The general Manager and assistant Front Office Manager greeted us with personal inquiries every time we entered the lobby: "How was your day Mr. Walker? Did you have trouble finding the restaurant Mrs. Walker?", etc. They were knowledgeable of the area and provided advice to ensure a safe and pleasant visit. They even offered suggestions from the dining menu, making us feel like we were having a real home cooked meal.
If I could change anything, it would be the lighting in the bathroom.
October 17, 2013
Rated 4.0 out of 5.0 by Phonus Good location
This hotel is in a good location with many restaurants in the area. The restaurant in the hotel is ok for breakfast but did not try any other meals although the service at breakfast is hit or miss. The initial reaction is very good between the inviting lobby and the welcoming staff. I will definitely be back.
September 24, 2013
Rated 5.0 out of 5.0 by Luigi2013 Quick Overnight Stay
This property was a great place to stay overnight and the value was reasonable. The parking lot was clean and there was ample parking in the back. The lobby was well maintained and clean. The front desk person was professional and efficient. The room was standard and it was tidy. The bathroom was clean with fresh towels and toiletries. Shower pressure was good. The bed was okay and the pillows were too soft for me; didn't get a good's night rest but that was because I'm a light sleeper. Had breakfast at the hotel's restaurant - continental breakfast, hot buffet (scrambled eggs, bacon, sausage) @ $11.50 for all you can eat. Overall, an excellent quick overnighter.
September 12, 2013