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Rated 4.1 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Definitely recommend Front desk was excellent! Room was clean, lobby was very well decorated. Got good sleep. Make sure to take a picture of the lake across the street. Absolutely beautiful. October 28, 2014
Rated 4.0 out of 5.0 by Marlborough Stay The staff was excellent at this location. They responded to all my requests quickly and took care of business. The location is convenient but care is needed entering the property after exiting from northbound 495 to highway 20. Its on your immediate left and 20 narrows to one lane. My only issue was the breakfast buffet on Sunday was pricey for the food provided. I could get a better buffet from any HHI Express at no charge. October 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Clean, spacious room and friendly staff with good restaurant. Best in the area. October 27, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Great place to stay when in the Area , I stay 2 to 3 nights a week , while I have many choices to stay in the area , there is no place like the Marlborough Holiday Inn, Great People , comfortable Stay , nice rooms . October 25, 2014
Rated 4.0 out of 5.0 by Good Location and relaxing Ideally located for the traveller Accommodation very pleasing and impressed by the amenities October 23, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff We only stayed one night and left early, so we did not experience food and beverage, so I did not rate this. But overall, the stay was very pleasant. October 22, 2014
Rated 4.0 out of 5.0 by Overpriced and rude front desk clerk The room is overpriced and is a standard hotel nothing at all makes it worth the price. I went to the front desk to get change and the older Caucasian lady put my change on the desk versus in my hand as I had done to her which I thought was very rude. October 21, 2014
Rated 4.0 out of 5.0 by Good for business trips The rooms are clean, and the staff is attentive. You can expect your business stay here to be pain free. It's really close to 495 and 290. I'll be back in a few weeks. October 20, 2014
Rated 5.0 out of 5.0 by Very Pleasant Stay Absolutely no complaints. Check in was very easy, staff were polite and friendly, room was clean and comfortable. Recommended for visiting Worcester-area colleges. October 16, 2014
Rated 2.0 out of 5.0 by Bad Attitudes The front desk staff was very rude and acted like they could not be bothered. We had two of us in our room and on the second night of our stay we were only given one towel for the both of us. I went to the gym twice and both times they did not have any towels available. I asked if they had disenfectant spray or wipes for the equipment and was told that do not. How are you supposed to clean after use? October 16, 2014
Rated 5.0 out of 5.0 by Good experience Great stay in a clean, comfortable environment with a responsive staff. The one issue was the poor quality of food. October 15, 2014
Rated 5.0 out of 5.0 by dpula Once again, this property continues to be a great hotel. From the GM to the restaurant staff they continue to make my stay a home away from home. I look forward to all of my future stays here! GREAT HOTEL!! October 15, 2014
Rated 5.0 out of 5.0 by At home away from home A great place to be if you are in the area for business or pleasure. You get treated as if you were family. October 13, 2014
Rated 5.0 out of 5.0 by Great Service My overall experience with Holiday Inn was awesome. October 13, 2014
Rated 5.0 out of 5.0 by Business stay Good experience, will stay there again. Staff was very friendly and accommodating. Room was clean and housekeeping did a nice job daily. October 10, 2014
Rated 3.0 out of 5.0 by Fair hotel during business trip The hotel was fair. The room is a bit worn, furnishings were good. The bed was comfortable. The staff was quite good and attentive. October 7, 2014
Rated 5.0 out of 5.0 by Great place with an even awesome Staff The entire hotel was awesome, the only complainant i would have is the uncomfortable mattress, not a deal breaker,just not to my liking, other than that the entire staff and hotel is awesome, would recommend this place to anyone. October 3, 2014
Rated 5.0 out of 5.0 by excellent experience very kind and helpful people. hotel was clean, and maid staff were accommodating to all my requests September 29, 2014
Rated 5.0 out of 5.0 by Great staff and wonderful food not to mention a comfortable room. When we first entered our spacious suite we were a little upset that the carpet had some large stains. When we mentioned this to the very friendly front desk guy he informed us that new carpeting was going in the next week. Good, because that is the only thing that we could possibly complain about. The service was excellent. The tips for getting around Boston were very helpful. Everyone asked how our day went, and some went out of their way to say hi. The housekeeping staff went above and beyond. We were very impressed with the food the restaurant provided. We ate there three out of our five night stay. If we go back to the Boston area we will definitely stay at this hotel. September 18, 2014
Rated 5.0 out of 5.0 by Comfortable Bed Nice friendly staff and clean accommodations. Very personable and helpful. Convenient location. September 18, 2014
Rated 5.0 out of 5.0 by Nice and relaxing I came here for business. I originally had a queen handicap room. I asked if I could get a different room and the front desk people was more then able to. They set me up in a King Suit. I at breakfast a couple of times, but it wasn't all the great. Same stuff everyday with nothing to really excite you. The bar was great. Had good beer, nice bar tenders, and good food. I plan on staying here when I return. September 12, 2014
Rated 4.0 out of 5.0 by Dinner was delicious and bed was comfy! After a long day of travel, I had a meal that exceeded expectations and got a good night's sleep. I also felt safe at this location and the staff was also very helpful and courteous. September 12, 2014
Rated 5.0 out of 5.0 by Great service and comfortable room I had a wonderful experience at the hotel. Staff we're very professional and overall service was excellent. September 8, 2014
Rated 4.0 out of 5.0 by Nice clean rooms and comfortable beds Nice clean rooms and comfortable beds; Great attentive staff! September 7, 2014
Rated 4.0 out of 5.0 by Clean, Nice Large Room Had a large, clean room. It was facing away from the highway, did not hear traffic. September 6, 2014
Rated 5.0 out of 5.0 by Consistently Great Perhaps the best IHG property that I have ever stayed at!! September 3, 2014
Rated 5.0 out of 5.0 by Great Stay in Marlborough Rooms very clean and cofy. Bed was extraordinarily comfortable. Food was top notch. The staff were some of the best I have encountered while traveling. The front desk manager Luis addressed me by name each time I entered the hotel as well as showing interest in the wellbeing of my family. Absolutely excellent and unforgetable. September 3, 2014
Rated 5.0 out of 5.0 by Great staff! The staff is outstanding, they were courteous and accommodating all the time. The manager of the hotel checked us in and we had a great talk; it is nice when people spend some time with you trying to make you feel welcomed. September 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Stay was very good. Floor I was staying on was very quiet. Enjoyed the morning breakfast. The pool was clean. September 1, 2014
Rated 5.0 out of 5.0 by Great furniture and best bed and pillows ever Everything was perfect. Staff was friendly, room's design was beutiful,. we liked the furniture. Mattress and pillows were the most comfortable ever. I want the same in my home! Breakfast was nice. The hotel is close to a highway, that worked nicely for us as we were on our way to Bar Harbor, Maine and stopped over here for a night. August 29, 2014
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