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Rated 3.9 out of 5 by 138 reviewers.
Rated 2.0 out of 5.0 by Not what I would expect from a Holiday Inn Stayed here for business for 4 nights. I usually prefer staying in IHG hotels, but this was not a great experience, which caused me to stay at a different hotel the next time I was in town. The room was on the first floor and quite dingy. The toilet cover was missing, there was no closet (just a rod with hangers in the middle of the room). The A/C was positioned right in front of the bed and the cold air viciously blew in my face. There was no free breakfast. Granted that the price was comparatively low to the competition in the area, but it is also very much inferior. I wish that this hotel was marketed as a Holiday Inn Express and not as Holiday Inn, as it clearly does not meet certain expectations of the brand. August 5, 2014
Rated 5.0 out of 5.0 by Great Stay We stayed the last week of July. Our stay was very enjoyable. The staff we spoke with was very friendly. The hotel is very convenient to the interstate and not a bad drive into Boston. The breakfast was buffet and was plentiful. The room was clean and attended to daily. I would stay here again. August 5, 2014
Rated 3.0 out of 5.0 by HI - Marlborough nice clean room; internet was glacially slow though and no continental breakfast (free) -- needed a coupon they did not give me August 3, 2014
Rated 4.0 out of 5.0 by comfortable room, terrible resturant my collegue and I were very relaxed and comfortable in your room. dinner in your restaurant was a different story. service was slow, food was dry and tasteless, and I did not receive what I ordered. August 3, 2014
Rated 4.0 out of 5.0 by Courteous Staff & Comfy Sleep! We were in town for a week-long ice skating competition. The competition had arranged a special rate that did not include breakfast, so we either ate in the restaurant or used the refrigerator we had added to the room for an additional daily price. Both of these options worked for our needs, as did the grocery store down the road. I did have a problem with the key card constantly needing to be re-magnetized, but that was very minor and probably my fault in handling, ... cell phones, etc. Our group packed light and we had planned on using their laundry facilities. We did so, but they only have one washer and one dryer for guests to use for the entire hotel. It was challenging, but not an impossible situation. The staff was always happy to fix any issue and were gracious enough to phone me when a much needed package arrived! Yes, we would happily stay with them again. Very comfy beds and nice rooms, although they do not have dressers, only cubbies in the open closet, so that was a little awkward with spouse and daughter trying to vie for room! August 3, 2014
Rated 2.0 out of 5.0 by My stay at the Marlboro Holiday inn Non-functioning exhaust fan in bathroom and despite three request to have it repaired it was not repaired. Billing was incorrect upon checkout and I was double billed and despite my calling the Holiday Inn to get the problem resolved I have not been contacted to advise me the billing/charges problem have been resolved. My view from the room was terrible. old lumber and garbage was on the ground. Very disappointed. August 3, 2014
Rated 4.0 out of 5.0 by Great group stay I organized a group of lacrosse families to stay at this Holiday Inn while they played in a tournament at Fort Devens. Heidi in group sales was very helpful and accommodating. We really enjoyed the extra space the suite gave us for our weekend stay. The kitchenette with fridge were perfect and allowed us to have breakfast in our room on those early mornings. The kids loved the pool and the courtyard outside of the pool area proved to be a perfect gathering spot for both the kids and parents. July 27, 2014
Rated 4.0 out of 5.0 by Great Service from all employees Every service team member went out of his/her way to make our stay very nice. Hotel could use a refresh, but the room was nice and also clean. Excellent staff. Close to 495. July 20, 2014
Rated 5.0 out of 5.0 by Marlboro, MA Front desk very helpful and friendly, Nice location next to Highway July 14, 2014
Rated 2.0 out of 5.0 by Not recommended if you have other options around the area Not up to the standard of other Holiday Inns - not breakfast. Feels old and not very clean. July 14, 2014
Rated 3.0 out of 5.0 by Still Needs Improvement This was my second stay here. Here's what's good about this hotel. It's right off 495 and convenient to Boston and Worcester and the whole 495 corridor, has a restaurant, the room is, well, roomy, there's a nice business center and pool. The food was also good, and I met some interesting people-and I had a nice space to contemplate business wise. Here's what still needs improvement. The bathroom is small. Staffing at the restaurant, especially during breakfast (a restaurant simply can't be run by one person) some of the decor and the cleanliness of common areas like elevators, and, the pricing. Room rates vary widely between this and some other nearby properties. I think if these issues are addressed, this hotel will be competitive again and would become prominent on my list. July 14, 2014
Rated 5.0 out of 5.0 by Good staff I stayed for a night with my son. It was good., friendly staff. See the outside front side of the hotel in day time,... very nice view, I enjoyed it. July 10, 2014
Rated 4.0 out of 5.0 by Excellent service and nice clean rooms We stayed for 3 nights and it was great and relaxing. The only thing that would have made it a perfect hotel is to have breakfast included. The staff went out of there way to help me when I needed something. Thanks for making our holiday more enjoyable. July 8, 2014
Rated 4.0 out of 5.0 by Sleep Comfy beds, clean rooms, clean bathrooms, excellent proximity to most everything (short drive to Boston). Would stay here again! July 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly staff I recommend this hotel to anyone desiring a great night sleep, comfortable bed, good food and friendly staff. July 1, 2014
Rated 4.0 out of 5.0 by Excellent Choice if traveling in Marlborough My daughter and I were were here for just one night during a soccer tournament. We didn't need very much so can't speak to an extended stay but for the basics, we were well covered. Clean room and bathroom, clean hotel in general. Staff was pleasant and we had no issues. I slept very well which is most important - better than at home ;-). Breakfast was not great, alas. Powdered eggs were inedible. Potatoes were good, though - I had that and bacon for breakfast, but for one night at a reasonable price I felt fine with that. If I were back in Marlborough, I would happily stay here again. June 25, 2014
Rated 5.0 out of 5.0 by Great Big Rooms The facility was perfect for traveling with kids! Staff was excellent! !! June 25, 2014
Rated 2.0 out of 5.0 by terrible restaurant and bar would stay there again but not eat in the restaurant June 24, 2014
Rated 2.0 out of 5.0 by Poor attention to detail The room had not been cleaned after the last person, the garbage in the room and bathroom was full, the towels had not been replaced. June 20, 2014
Rated 4.0 out of 5.0 by A Serviceable Hotel I stayed at the Holiday Inn with my son to attend a travel baseball tournament. The rooms were comfortable and relatively clean, although there were some unsightly stains on the rug. I arrived late on Saturday night and checked out Sunday morning, so I did not spend a lot of time here. There was not free breakfast, so I ate offsite and can't comment on the food at the hotel. Generally speaking, I think the Holiday Inn is a decent place to stay, however; I think it was a litle overpriced for what you get. June 18, 2014
Rated 5.0 out of 5.0 by Group Package Heidi in Group Sales took care of our group of 10-15 from start to finish organizing an easy to click group email to book rooms extremely fast and easy. She went the extra mile aside from just taking credit card info and names, and recommended restaurants in the area, set us up with transportation to and from the wedding, and provided us an affordable rate. She accommodated questions, put us on the same floor of rooms, and treated us with a happy attitude at all times. If in the area for a group stay or even just one night- I STRONGLY recommend staying at this hotel. June 18, 2014
Rated 5.0 out of 5.0 by Great service, good breakfast The King suite was perfect for us and our 17 year old son. lots of room to spread out and have our own space. June 17, 2014
Rated 5.0 out of 5.0 by Excellent Property The Holiday Inn & Suites, Lakeside Avenue, Marlborough is an excellent choice for the business or leisure traveler. Rooms are clean and very roomy. All hotel staff serviced us with a welcome and a smile, We will definitely stay at this property again when we are in this area. June 15, 2014
Rated 5.0 out of 5.0 by Business stay Staff was quick to get me checked in, helpful when we needed assistance. Bar was a decent place, we had a large group. June 14, 2014
Rated 3.0 out of 5.0 by Breakfast Breakfast was soooo expensive! We were not offered a package at all, so the cost was over $11.00 and the eggs were cold! I had stayed in Manassas, Virginia the night beforehand had waffles and eggs for free! They had a lot of kids there for a sports event and stuck us on the same floor, slamming doors and running kids! June 14, 2014
Rated 1.0 out of 5.0 by Great Service Not a Great Hotel We had to stay here for a wedding and we were not very happy with our stay. Let me just start by saying that the staff was very friendly and helpful that is where the goodness of the experience ends. Our pillows were too small and they didn't have any extras when we asked. The bed was really hard and I usually do prefer a firmer mattress but this was too much. There wasn't enough hanger space. The lighting in the room was poor. The facial tissues were cheap as were the towels that were scratchy. The back entrance to the hotel was broken which made the trip to our room inconvienent. Which while we were using the stairwell there was an empty condom wrapper on the stairs that wasn't cleaned up for about a day. The "fitness center" had very little variety. The bar was too dark no nautral light. Our air conditioner worked only at times. We left feeling very disstaisfied with our stay and would not recommend this hotel to anyone. June 11, 2014
Rated 3.0 out of 5.0 by Comfortable Bed and Room, need to fix toilet Rooms were comfortable, and noise levels were low - particularly with a hotel full with families in town for a hockey tournament. However, toilet was not fully functioning - took 30 minutes to refill, and water pressure in sink was poor. I would come back again, but would check all amenities in room immediately after check-in. June 10, 2014
Rated 4.0 out of 5.0 by All is great except the resteraunt We were very pleased with the room, cleanliness, and comfort . The staff was very helpful. The resteraunt was very much in disarray. The first of two times three separate people tried to help us and could not coordinate our order due to language problems. The second day, one couldn't understand English, but the other was charming and managed to straighten the order out. June 9, 2014
Rated 4.0 out of 5.0 by Very good overall! Staff was professional, courteous and friendly! Good food, rooms wed a tad small, but clean so not a big deal! Thanks good stay! June 9, 2014
Rated 4.0 out of 5.0 by good service the service at the hotel was fine. very responsive. June 5, 2014
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