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Rated 4.1 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and friendly staff I recommend this hotel to anyone desiring a great night sleep, comfortable bed, good food and friendly staff. July 1, 2014
Rated 4.0 out of 5.0 by Excellent Choice if traveling in Marlborough My daughter and I were were here for just one night during a soccer tournament. We didn't need very much so can't speak to an extended stay but for the basics, we were well covered. Clean room and bathroom, clean hotel in general. Staff was pleasant and we had no issues. I slept very well which is most important - better than at home ;-). Breakfast was not great, alas. Powdered eggs were inedible. Potatoes were good, though - I had that and bacon for breakfast, but for one night at a reasonable price I felt fine with that. If I were back in Marlborough, I would happily stay here again. June 25, 2014
Rated 5.0 out of 5.0 by Great Big Rooms The facility was perfect for traveling with kids! Staff was excellent! !! June 25, 2014
Rated 2.0 out of 5.0 by terrible restaurant and bar would stay there again but not eat in the restaurant June 24, 2014
Rated 2.0 out of 5.0 by Poor attention to detail The room had not been cleaned after the last person, the garbage in the room and bathroom was full, the towels had not been replaced. June 20, 2014
Rated 4.0 out of 5.0 by A Serviceable Hotel I stayed at the Holiday Inn with my son to attend a travel baseball tournament. The rooms were comfortable and relatively clean, although there were some unsightly stains on the rug. I arrived late on Saturday night and checked out Sunday morning, so I did not spend a lot of time here. There was not free breakfast, so I ate offsite and can't comment on the food at the hotel. Generally speaking, I think the Holiday Inn is a decent place to stay, however; I think it was a litle overpriced for what you get. June 18, 2014
Rated 5.0 out of 5.0 by Group Package Heidi in Group Sales took care of our group of 10-15 from start to finish organizing an easy to click group email to book rooms extremely fast and easy. She went the extra mile aside from just taking credit card info and names, and recommended restaurants in the area, set us up with transportation to and from the wedding, and provided us an affordable rate. She accommodated questions, put us on the same floor of rooms, and treated us with a happy attitude at all times. If in the area for a group stay or even just one night- I STRONGLY recommend staying at this hotel. June 18, 2014
Rated 5.0 out of 5.0 by Great service, good breakfast The King suite was perfect for us and our 17 year old son. lots of room to spread out and have our own space. June 17, 2014
Rated 5.0 out of 5.0 by Excellent Property The Holiday Inn & Suites, Lakeside Avenue, Marlborough is an excellent choice for the business or leisure traveler. Rooms are clean and very roomy. All hotel staff serviced us with a welcome and a smile, We will definitely stay at this property again when we are in this area. June 15, 2014
Rated 5.0 out of 5.0 by Business stay Staff was quick to get me checked in, helpful when we needed assistance. Bar was a decent place, we had a large group. June 14, 2014
Rated 3.0 out of 5.0 by Breakfast Breakfast was soooo expensive! We were not offered a package at all, so the cost was over $11.00 and the eggs were cold! I had stayed in Manassas, Virginia the night beforehand had waffles and eggs for free! They had a lot of kids there for a sports event and stuck us on the same floor, slamming doors and running kids! June 14, 2014
Rated 1.0 out of 5.0 by Great Service Not a Great Hotel We had to stay here for a wedding and we were not very happy with our stay. Let me just start by saying that the staff was very friendly and helpful that is where the goodness of the experience ends. Our pillows were too small and they didn't have any extras when we asked. The bed was really hard and I usually do prefer a firmer mattress but this was too much. There wasn't enough hanger space. The lighting in the room was poor. The facial tissues were cheap as were the towels that were scratchy. The back entrance to the hotel was broken which made the trip to our room inconvienent. Which while we were using the stairwell there was an empty condom wrapper on the stairs that wasn't cleaned up for about a day. The "fitness center" had very little variety. The bar was too dark no nautral light. Our air conditioner worked only at times. We left feeling very disstaisfied with our stay and would not recommend this hotel to anyone. June 11, 2014
Rated 3.0 out of 5.0 by Comfortable Bed and Room, need to fix toilet Rooms were comfortable, and noise levels were low - particularly with a hotel full with families in town for a hockey tournament. However, toilet was not fully functioning - took 30 minutes to refill, and water pressure in sink was poor. I would come back again, but would check all amenities in room immediately after check-in. June 10, 2014
Rated 4.0 out of 5.0 by All is great except the resteraunt We were very pleased with the room, cleanliness, and comfort . The staff was very helpful. The resteraunt was very much in disarray. The first of two times three separate people tried to help us and could not coordinate our order due to language problems. The second day, one couldn't understand English, but the other was charming and managed to straighten the order out. June 9, 2014
Rated 4.0 out of 5.0 by Very good overall! Staff was professional, courteous and friendly! Good food, rooms wed a tad small, but clean so not a big deal! Thanks good stay! June 9, 2014
Rated 4.0 out of 5.0 by good service the service at the hotel was fine. very responsive. June 5, 2014
Rated 5.0 out of 5.0 by Excellent Room We enjoyed our stay:Room was clean and comfortable. Check-in was easy . Wi =Fi worked fine. Beds were very comfortable. We would be quite happy to recommend this room to others June 4, 2014
Rated 5.0 out of 5.0 by Business Trip Very reliable, comfortable stay for a once monthly business trip. Would recommend this property- June 1, 2014
Rated 3.0 out of 5.0 by Nice Room, odd practices Hotel was nice, overall. Maids have a weird system of knocking on your door every half hour after 7 AM even without a wake up call ordered June 1, 2014
Rated 5.0 out of 5.0 by Great hotel Quiet, clean, affordable and conveniently located. May 30, 2014
Rated 4.0 out of 5.0 by Love the area We frequently stay here for hockey tournaments and we always feel welcomed and taken care of! May 26, 2014
Rated 4.0 out of 5.0 by A bit above the pack business traveler category but not for much This hotel offers the basics than any business traveler needs but I found some hints of rudeness on some staff. This is the first time that front desk doesn't acknowledge my IHG membership and didn't t offer the usual "token of appreciation" ... Usually a bottle of water and some small snack. The bar server was almost rude. He seemed to be bothered that we arrived late night and he was fast to ask us to leave 10 mins before closing time. I understand hours of operation but Being unfriendly is different. Breakfast was different. The man in charge was super attentive and nice. Overall an OK place to stay May 25, 2014
Rated 5.0 out of 5.0 by Cuarto ideal para descansar durante viaje de negocios Ideal para relajarse y descansar durante un viaje de negocios por una semana. El internet / TV es bueno para entretenerse después de un día de trabajo. El desayuno es muy rico. La atención del staff es excelente; siempre muy amables. La habitación siempre estuvo limpia y con los suplementos necesarios. Puntos a Mejorar: - La silla de la habitación no podía ajustarse (arriba/abajo) - El desayuno podría variar dependiendo de los días: desayunar lo mismo 5 días seguidos puede resultar enfadoso... - Toallas más grandes May 22, 2014
Rated 1.0 out of 5.0 by very disappointed 1: I left wakeup call for 7 and when I called down at 7:05 I was told if a lot of guests choose 7 it takes a while. 2: I was told at check-in that complimentary breakfast (buffet and menu service) was available. Next morning, a different desk clerk told me buffet and menu service was available but not complimentary. When we went into restaurant we were told "no menu service, only buffet". I hadn't stayed at that hotel in some time and decided to try it again. I was terribly disgusted and disappointed. May 21, 2014
Rated 5.0 out of 5.0 by Great personnl in retaurant Restaurant offered us free coffee to take back to our room. Pleasant staff and very professional. May 18, 2014
Rated 5.0 out of 5.0 by Pretty Good My stay was just for one night. The room was clean, but sweltering. This is May. The heat was not on but the room was like a sauna. I turned on A/C and ran it all night, but it remained hot. Also I booked online and paid an extra dollar for breakfast. Well the tax on the breakfast was 6.00. I was not given a ticket and received the same buffet that you can get included in the room cost at other hotels. Not worth the value for the breakfast. So I paid 7 dollars for a yogurt and cup of tea. Hmmmmm. I questioned staff in the cantina and no one knew what to do. Odd. May 13, 2014
Rated 5.0 out of 5.0 by Awesome staff and comfortable rooms! The staff is always friendly and helpful. The rooms are clean and comfortable, plenty of towels. Internet is fast, I highly recommend the Holiday Inn! May 5, 2014
Rated 4.0 out of 5.0 by Excellent Bed but facilities need some repairs The hotel is well located and the front desk staff is friendly and usually cooperative. There were some plumbing issues in the room. Drains were slow and there seemed to be a persistent leak (probably from base of toilet) which collected along edge of tub. Bathtub itself was old and a little slippery. No bathmat was present. I reported the leak but nothing was done while we were there. Admittedly we were not staying long. April 29, 2014
Rated 5.0 out of 5.0 by 2 year happy customer I have found this Holiday Inn to be the best I stay at. Cleanliness, courteous staff and all the ammenities I need have been very good. Any issues have always been promptly taken care of. April 29, 2014
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