Rated 4.1 out of 5 by 242
Rated 5.0 out of 5.0 by BuffaloB Enjoyable
Very pleased with our recent stay. Everything about it met our expectations.
April 14, 2015
Rated 2.0 out of 5.0 by BTG35 Don't Expect too much
Where to begin...well let's start at check-in. The guys there were friendly, but not very knowledgable. Have to say I don't expect an upgrade, but this was the first time in the two years of staying there I wasn't offered one, and they were not full. Ok, that's fine. I asked for a fridge and microwave, they said it would be an additional $10 per night. First time I have been charged for these. Ok, because I needed one. Then I had to remind/tell the guy I would like the points for platinum member. He then says oh yeah I was going to ask. I told him this after check-in as I was about to walk away. (FYI...normally with any other Holiday Inn chain hotel I have the points within one, to two days. Still have nothing). Well, on to say two. Next day I still didn't have the fridlge and microwave, my stuff was ruined, and by the time I got back from work at 3pm, room still not cleaned. I went to front desk and waited my turn. Luis, very nice guy, told the person in front of me hey how about I upgrade you, we have plenty of room, also here are drink coupons for the Managers Social, it's nothing special everyone is invited. Let me check, nope not invited. Guess I don't matter. I get to the desk and I just tell him everything that went wrong. He attempted to try and make it all good, but it was too late, I was done. Next day, I got my receipt and they never changed my payment to the correct card. He said that he added points to my account for all the inconveniences (still haven't seen those either). So with all that, and the fact that the quality and services have declined noticeably over the last two years, I told my travel people to not book me there anymore. This hotel is now a must avoid hotel for me!
April 12, 2015
Rated 4.0 out of 5.0 by hockeydad_23 Good bed, but noisy heating unit
The HolidayInn at Marlborough, MA is a good hotel with good breakfast and comfortable beds. Rooms are clean. But the heating unit is noisy. Overall, this is a good quality-for-your-money place.
April 9, 2015
Rated 4.0 out of 5.0 by Anthont662266 Bar service
Bar tender was great but she was trying do do everything...room service etc..short on staffing?
April 6, 2015
Rated 5.0 out of 5.0 by Van A The Only Place To Stay
I could only say great things about this hotel. All the people are the best from the front desk to the restaurant to housekeeping. They always put the guests first and treat the guests like family. The owners of this property should be proud of the group of employees they have put together .
April 6, 2015
Rated 5.0 out of 5.0 by traveler710 great location
easy to get to from all highways, close to many great restaurants
April 4, 2015
Rated 4.0 out of 5.0 by LTravel Friendly Front Staff
The hotel was clean and nice. The hotel front office staff was very helpful.
April 2, 2015
Rated 5.0 out of 5.0 by WNS John Hockey Tournament
Very close to the tournament rink(s). The staff opened up the conference. rooms on each floor so the kids could play knee hockey. Hallways were cleared of all kids by 10:00 PM.
March 31, 2015