Rated 4.5 out of 5 by 205
Rated 4.0 out of 5.0 by Robert T Good hotel with a great staff!
Fran who runs the breakfast area is terrific! It feels like you are having breakfast with your best friend. If you have any special food requests, Fran will get it for you (within reason). It is a nice clean well maintained hotel that will draw you back for another stay. A good value for the business or pleasure traveler.
February 16, 2014
Rated 2.0 out of 5.0 by Disgruntled Traveler Beware if using a debit card to pay for your stay here!
I had stayed here before and loved it. Unfortunately, on my last trip I needed to pay with my debit card. I expected that they would put a hold on my account for some amount over the estimated cost of my stay - standard procedure for many businesses. However, this hotel put such a large hold on my account (more than 2x the final cost of my stay) that I then had very limited funds to pay for anything else (like gas & food). To make matters worse, they did not release the hold until several days after my stay had ended and well after they had already charged my account for the final amount. So, because of this (my bill was paid but the hold was still on my account), I had two other unrelated payments that suffered from insufficient funds and I incurred fees from my bank and the other payment recipients. I was so ANGRY! So BEWARE if you plan to use a debit card here.
I stayed at another Holiday Inn the next day in another town that actually had a more expensive rate but the hold they put on my debit card was much more reasonable. They also released the hold on my account before this hotel did even though my stay there came after this one.
February 15, 2014
Rated 4.0 out of 5.0 by browndale Facilities
The only problem we had was the Washer was not working causing us to find an alternate place to do laundry
February 12, 2014
Rated 5.0 out of 5.0 by Tr1189 Friendly and helpful staff
Very helpful and nice people work here. The gym was out of water, when I told the front desk they gave me a cold bottled water.
Also was very friendly on check out day when checking out.
February 9, 2014
Rated 3.0 out of 5.0 by OPCBill OK
The location is excellent. The breakfast bar was also excellent, as was the service there. The room was good. Other than that, nothing very special.
February 6, 2014
Rated 5.0 out of 5.0 by stacy2014 great service
The staff was amazing, very pleasant and very helpful. My room was very clean, and the housekeeping staff was very accommodating to my mothers needs. Very nice people. I enjoyed my stay. The breakfast they served was amazing. If your in this area, I recommend you stay here. Very nice hotel!!
February 3, 2014
Rated 5.0 out of 5.0 by GCJersey Nice hotel. Great value
I have stayed here a few times and will continue to do so. There are very good dining options nearby as well as a very nice movie theater.
Breakfast is good, just like other Holiday Inn Express properties. A substitute breakfast worker was very efficient in maintaining coffee, water, food etc. The usual worker is very nice but slow to refill empty items and breakfast diners are out of luck if they come after 9:30 since most food will be gone and not refilled by her. Not the case when the sub was there.
January 29, 2014
Rated 4.0 out of 5.0 by DAM123 Nice hotel,very hard bed
This is a well kept hotel. In a good location and well kept but my bed was so hard I slept very little and woke up often. Left with a back ache and a headache. Not a good way to start my day
January 26, 2014
Rated 4.0 out of 5.0 by jphotels Great sales office
Dealt with sales office for a group stay and super helpful and accommodating
January 18, 2014
Rated 5.0 out of 5.0 by iggy115 great service and convenient location
Excellent front desk staff clean rooms very roomy. Would definitely stay again.
January 15, 2014
Rated 5.0 out of 5.0 by rphickory Great hotel, staff and location
Excellent hotel. Consistently reliable in terms of room quality, staff friendliness and breakfast offering. Because of the major snow storm that came just before my visit, the parking lot was a mess. I felt they could have done more to clear the entrance area. I am concerned with how high the rates have become for this hotel...perhaps that's a supply and demand issue for Auburn, MA. Bottom line, I recommend it.
January 10, 2014
Rated 5.0 out of 5.0 by Bobblio Nice hotel
Hotel maintained very well. Front staff is very nice.
January 8, 2014
Rated 5.0 out of 5.0 Awesome Place!!
For a small city on the outside of Boston/Worcester, this place was amazing! I think that I'd rather stay here than in Boston or surrounding metro area. The location is quiet and less busy than a huge city, and gives you immediate access to the pike and anywhere else you need to go - within a reasonable amount of time (45-50 mins to Boston on decent roads).
When I go back to MA, I will be staying here.
January 8, 2014
Rated 3.0 out of 5.0 by KPQ84 Good for Overnight
Hotel is very clean and the staff is very friendly. The spa area is nice but no restaurant on site is a definite negative. Perfect for a one or two day business trip but I wouldnt recommend for a longer visit.
January 7, 2014
Rated 5.0 out of 5.0 by Yasmine superb hotel!
This hotel had excellent ratings on the internet. Sometimes, internet rating do not match with your experience. However, this hotel exceeded my expectation.
January 7, 2014
Rated 5.0 out of 5.0 by Jodzia Comfortable bed and great service.
Very courteous and friendly staff. I would recommend this location and will stay here the next time i visit this area.
January 7, 2014
Rated 5.0 out of 5.0 by LawTravels4 Oasis at a Major Junction
I visited this property for a Saturday night party nearby in Worcester. I was quite familiar with how Auburn was a major junction of highways (The Massachusetts Turnpike, I-290, I-395, U.S. 20 and Route 12) and picked this hotel accordingly. The party was a bit of a bust, but, this was a pleasant spot to stay. The hotel was extremely accessible from all the highways on Route 12 and was quite affordable. Front desk staff was courteous and answered my questions. Indeed, the woman on duty late that Saturday night (2:25AM, I believe) very graciously fulfilled my request for bottled water as an IHG Rewards member. A kind woman (I want to say her name was Lorraine but I can't remember for sure) made me extra Cinnamon buns for breakfast on Sunday morning and there was a nice selection otherwise. The room was small but comfortable and I slept well after my late night and woke up fine. I only wish I could have enjoyed the spa-it looked like fun!
I definitely would stay here again.
January 6, 2014
Rated 5.0 out of 5.0 by No one Christmas Stay
I've stayed at this location at least 3 times a year for several years to visit family on holidays, Each time it is different. This time we were met by a very professional young man named Jared. You would think he was the manager, very well dressed, very professional, greeted us a gold members and actually asked if we needed dining suggestions in the area. Normally I am lucky if they tell us what time breakfast is. I found Jared VERY impressive and wish I had some one like that at every check in. One disappointment was at breakfast they were all out of the sausage gravy and biscuits. My boyfriend loves them, the woman that handles breakfast said the truck didnt get there. Seems to me with a BJ's in town they should have gone over and got enough supplies until the truck came. Just makes sense to me, but I am not in the hospitality industry so what do I know. I do know that I have come to be very comfortable at this hotel and feel it is the best in the area and would not look any where else.
January 2, 2014
Rated 4.0 out of 5.0 by BarbaraHM Family Wedding
The staff was extremely accommodating to our family when we were in town for a wedding. Thank you for allowing us to spend more time with each other after the wedding and the next morning. The staff was wonderful to all of us. Thank you all.
December 27, 2013
Rated 5.0 out of 5.0 by HerbertA Everything was Great!
What can I say? Everything about this stay went perfect. Hotel and grounds are excellent, I got a nice upgrade for which I am grateful, and the people took care of me like family. I will be back! thankyou!
December 21, 2013
Rated 5.0 out of 5.0 by LCDC Home Sweet Home
I feel when I visit this hotel that I am at my second home.
The Manager, and her staff are so great and accommodating. They are always smiling and welcome our arrival like they've known us forever. We are comfortable there and have the experience of having a good breakfast, a good location to be able to shop and visit my Worcester/Auburn families and even having the privilege of seeing my son and his family from New Hampshire. The hot tub and exercise room are a plus. The cost of the room is such that I can afford to have them stay at the hotel with us...a great plus from a Mom who lives in Florida and only gets to visit her MA family a couple of times a year.
We confronted a snowstorm during our recent stay and in spite of the hotel being located on a hill, the road and parking lot was adequately sanded and plowed.
Note: When I previewed my remarks, I noticed a red X and said NO, I do not recommend this property. THAT IS NOT TRUE!
December 18, 2013
Rated 5.0 out of 5.0 by steve9 Superb staff
My wife, young daughter, and I stayed here to attend a family reunion. The staff honored my request for a room on the side of the hotel opposite the highway, but the room was immediately next to the 4th floor laundry room. Concerned that activity in the 24-hour laundry room would interfere with my daughter's early bedtime, I asked the staff if we could move our room a few doors down the hallway. The staff happily complied, although the move turned out not to be necessary as the laundry room proved to be well sound-proofed. The floor manager greeted us each morning, a benefit of our leisurely emergence from our room. The breakfast buffets were ample with a variety of hot and cold items. There is no pool inside the hotel, but we were able to dip our toes in nearby Lake Char. All in all, a very pleasant stay.
December 18, 2013
Rated 5.0 out of 5.0 by HC14 Great service
We stay at this hotel every time we are in the area. The staff is so friendly and helpful and everything is clean.
December 11, 2013
Rated 5.0 out of 5.0 by Hikerchickny All around good quality. Great value for money.
I always stay at the Auburn, MA Holiday Inn Express while visiting central Mass. I have never been disappointed. In particular, the staff is friendly, courteous and responsive. As an example: I was wondering where their AED (Automated Emergency Defibrillator) was located. I believe all establishments that serve the public should have one. For that matter, everyone should know Basic CPR. The young man at the front desk immediately emailed his General Manager, who promised to look into getting one, as they do not currently have one. I hope they get it as it is a life saver.
December 4, 2013
Rated 5.0 out of 5.0 by theroadgoeson4ever Clean and Comfortable, friendly staff
This hotel is clean and comfortable, with friendly helpful staff. Very good condition. A little confusing to find without GPS. With GPS, convenient and close to higher.
November 18, 2013
Rated 4.0 out of 5.0 by Ace11111 Nice hotel meets expectations
No issues. Standard Holiday Inn Express. Convenient access.
November 18, 2013
Rated 5.0 out of 5.0 by Glo14 Great comfy beds and pillows!
Convenient location. Very nice stay with the rooms, beds, breakfasts and staff. Nice fitness center and whirlpool area. Very pleased and would recommend to friends.
November 13, 2013
Rated 5.0 out of 5.0 by Eileen63 Great Staff and Service
A wedding was the reason for our stay in Auburn, Ma. After a 10 hour drive we were greeted by with a friendly hello, a fast check in and directions to our room. After the wedding on Saturday, we came back to the hotel and partied in the front lounge. About 15 relatives also stayed here. Sunday morning we were unable to get a reservation to accommodate 25 people for brunch so the hotel staff was happy to again let us use the front lounge for a pizza party. Thanks to the front desk clerk, we got to spend a few more hours with our family and he took an awesome family photo of us.
The only con: when speaking to reservations they didn't know if the corner suite had a sofabed nor did they know if it was a twin or double. It turned out to be a twin and way too small for the height of my family members. Should have booked two rooms.
November 12, 2013
Rated 2.0 out of 5.0 by Tozz60 It's too bad it's so rundown.
Room smelled - apparently once a smoking room. Smell embedded in room. Wallpaper separated from wall and taped onto wall. Staff were pleasant. Rooms need rehabilitation.
November 8, 2013
Rated 3.0 out of 5.0 by Vagabonds Service very friendly and accommodating
There were two weddings at the property the night we stayed. The noise level at night was a bit disturbing. The room appeared clean, though it needed a little freshning air- wise. The staff was extremely friendly and helpful. A little pricey for the overall quality.
November 7, 2013