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Rated 4.4 out of 5 by 309 reviewers.
Rated 2.0 out of 5.0 by Nice hotel but bad experience Everything, staff, facilities... about this hotel was great. - but - My wife became ill after dinner and although she is sensitive, the symptoms indicated some kind of food problem. We advised the staff for their information. Of course my wife could not sleep because she was ill and did not recover until late the next day. OK food problems can happen - we recognize this and that's why we reported it. Much to our amazement the hotel management called to "follow-up. She demonstrated a total lack of empathy or concern for my wife's experience. Well we'll leave it at that and will not return. July 24, 2015
Rated 5.0 out of 5.0 by Extremely comfortable beds and great service. Even though I used your example almost verbatim, my review title is true to my experience. My criteria for returning to a hotel is cleanliness, comfortable beds and pleasant, competent staff. Your staff was great! They greeted us with each time we walked in the from door, they were informed and helpful when we had a question and the people around us seemed to be treated likewise. Check-out was easy and efficient and the manager on duty way quick to welcome us back and have safe travels...a nice touch. The beds were a bonus(we were told that they were new) and an incentive to return to this Holiday Inn and other Holiday Inns as well. July 23, 2015
Rated 2.0 out of 5.0 by Needs an Overhaul The motel is in need of an overhaul. IHG should review the size of rooms at this motel - they do not meet the expectations of a typical IHG member. New paint and carpet won't fix the need to knock down walls and expand room sizes or bring the motel up to date. The rooms don't even offer charging stations for electronics. July 20, 2015
Rated 5.0 out of 5.0 by GREAT HOTEL TO STAY IN we have stayed here every year to visit my husband's family the hotel is clean, the people are great! July 16, 2015
Rated 5.0 out of 5.0 by 3 Night Stay Great staff and wonderful facilities. Will be staying here again if in the area. July 5, 2015
Rated 5.0 out of 5.0 by Lovely Mini -vacation My husband and I stayed at the Holiday Inn in Marquette as part of our our " Western Upper Peninsula Getaway." We were very happy with our experience at this hotel. After not having stayed in Marquette for the past ten years, we found the charm to still be there. The staff at this Holiday Inn was so welcoming!! Both my husband and I noticed the friendliness of everyone!!! This is important to us!! The Sunday brunch was very good!! The bar/lounge with their live band.was a "fun" place to be! Marquette is fortunate to have this hotel in their city, and Marquette itself is a lovely destination!!!! July 2, 2015
Rated 5.0 out of 5.0 by Comfortable bed and room with great service I was traveling with kids and the front entrance doors are not automatic. It was hard to push my luggage thru the doors while holding them. I was surprised that such a nice hotel still had very small narrow old doors that didn't open for the guests. the only other problem was the size of the bathrooms. there are only inches between the open door and the toilet. hard for more than 1 person to get ready at a time. I know that that is not an easy fix and would require major construction but it really is very small compared to many other hotels. we were all there for a wedding and everyone was trying to get ready and it took a while to do so one person at a time. Loved the power strip outlet!! Also, there could be some vending machines in the pool area. Also want to thank the gentleman that took my last minute reservation. I got the wedding rate past the deadline and it was so quick and easy to make the reservation. I went to NMU and travel back north every year and the people are so nice and helpful. July 2, 2015
Rated 5.0 out of 5.0 by Nice place I was very happy with the one night stay at Holiday Inn Marquette during our family vacation. Staff was friendly and helpful. Hotel is well maintained. Plan to stay there again when back in the area. July 2, 2015
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