Rated 4.0 out of 5.0 by sharkman1991 Nice hotel, but no Priority Club Platinum benefits
I stayed at this hotel for one night last week and had a good stay. The room was clean, the front desk staff was very friendly upon check-in and check-out, and I slept well. I have no complaints about the hotel itself.
My only issue is that, based upon my stay, I don't believe the hotel recognizes Priority Club Platinum members. I definitely did not get an upgraded room, but that was not a big deal since I was only there for one night. In the envelope that contained my room keys, there was a two-for-one drink coupon, but I don't know if everyone got one of those or not. If that is the Platinum benefit, then it is one of the weaker benefits I have seen at IHG hotels.
Since this property is the only IHG property in the Marshfield area, I will likely stay there again when I return and I won't mind doing so as it is a fine hotel with really nice staff. I just wish there was some kind of Platinum recognition there.
June 13, 2013
Rated 5.0 out of 5.0 by mrcollege Good location
Great restaurant just across the street. Friendly staff.
June 6, 2013
Rated 5.0 out of 5.0 by Macattack30 Great night
Rooms were fresh, clean, and pillows were great. Was here for a wedding banquet that was held in the conference center. The food was fantastic, the service was equally as good!
May 10, 2013
Rated 4.0 out of 5.0 by LLcdPH Nice property, lousy pillows!
All in all, this is a nice property that appears to be well maintained. No question that it is the best in Marshfield. The room was clean. Linens were ok. But the pillows are terrible! Feels like somebody stuffed a bunch of towels inside a pillow case. I 'm finding this is "normal" for Holiday Inn so maybe it's not this hotel's fault.
May 7, 2013
Rated 2.0 out of 5.0 by TJR85249 Great desk staff, but poor housekeeping.
We stayed at this property for 8 days and were very disappointed with the housekeeping. Mirrors were not cleaned daily. Some days the room was vacuumed, others not. The sheets were not changed according to the normal Holiday Inn extended stay policy we have seen in the past. We filled out a full page rating sheet and explained all our concerns. The sheet contained our contact information, so I thought we would hear from the manager.
No such luck..... just a total lack of follow up. It makes me wonder why the property has the evaluation sheet in the room. Luckily 95% ++ of the places we stay in the HI group are better.
April 24, 2013
Rated 5.0 out of 5.0 by room212 Great service and comfortable, but restaurant eh
Cody at the front desk was so friendly and caring each and every time we passed the front desk. When I called and asked about towels it was no time at all before housekeeping came in with fresh towels and also straightened the room up. She was cheerful and efficient.
My only complaint about this hotel is about the restaurant, the food was good but the service was slowwwwwww. I could have understood if the restaurant was full but there were only a few tables occupied. But other than that it was a good experience.
April 13, 2013
Rated 1.0 out of 5.0 by JumpinJ Too Many Issues
I've stayed in many Holiday Inns and other hotels as a business traveler. I have never had such a poor night's sleep as I did here. The room was too warm but would not allow me to set the control to cool so I had to open my window and listen to some kind of wierd whistle blow throughout the night. The bathroom wall next to the toilet had stuff on it that no way should have been missed if someone was there to clean the toilet so I don't think that it was cleaned. The bed had a very large pile of long, black hair (not mine!) in it but because I didn't see it until midnight I thought I would be able to sleep if I put a pillow over it....wrong! I had a terrible restless night becuase I felt the bed sheets probably weren't changed along with a gross wall in the bathroom and so I felt creepy all night. I managed to pass out from exhaustion after 2 am. I told the front desk clerks and showed them pictures in the morning. The gentleman took a note for housekeeping, never looked at me but said "I'm sorry". I'm sorry....that's it!? That wasn't poor customer service at all! I really hope housekeeping saw the note as well as a General Manager as a dirty bed is the absolute worse thing there could be in a hotel room.
April 8, 2013
Rated 2.0 out of 5.0 by plm77 nice room but bad pool & slide hours
We took the kids to stay on a Sunday night during spring break. We were staying at the Holiday Inn because there was not only the pool but there was the slide and wading pool. When we went to check in at 3:00 we found out the slide closed at 4:00 and was not open Monday morning either. I can see the slide being closed on Monday morning but I really think it should be open later on Sundays. When we went to the pool area we also found out the wading pool wasn't open on Monday. The rooms were nice but was not pleased at all with the water activity hours. I looked to see if the pool and slide hours were listed at all on the website but did not find any information. If the hours were listed then it was my fault for not seeing it but if they are not listed they should be. Our main purpose was to take the kids somewhere fun over break and it really didn't turn out well at all.
April 4, 2013