Rated 4.2 out of 5 by 43
Rated 5.0 out of 5.0 by WVSWSamJ Good price, high quality as usual
I stay here 3-4 times a year on business, and this hotel is consistently clean, quiet and staff are very helpful and knowledgeable.
November 25, 2013
Rated 5.0 out of 5.0 by Podengodad Old Friend
Stayed at HI for most of my life. This hotel had the amenities and staff that reminded me of the "old days". Very nice, comfortable and complete service.
November 21, 2013
Rated 5.0 out of 5.0 by Jason777 Great stay
The staff was very friendly and helpful, plus the Sunday brunch was great!
October 9, 2013
Rated 5.0 out of 5.0 by tater923 wonderful stay... Made our 20th Anniversary so special
The hotel was wonderful, stayed all weekend Friday thru Sunday. Hotel staff was exceptional thru out the whole process
of planning our celebration, from booking the ballroom, planning the menu and booking the hotel rooms for the guest, everything was perfect. Everyone so enjoyed the party, and the food was outstanding. The rooms were clean and beds so comfortable. Would recommend this Hotel to everyone. Thank you again for making our stay and our party perfect.
October 7, 2013
Rated 5.0 out of 5.0 decent place to stay
I had a nice room... nice assortment of pillow choices.. easy access from the highway and close to just about everything.
October 7, 2013
Rated 3.0 out of 5.0 by Wvcorgi Outstanding facility and staff, poor restaurant
This hotel has been refurbished since my last stay here several years ago. The facilities were very good. Rooms clean and spacious, beds comfortable. Indoor pool was very nice. The best feature was the hotel staff. Well informed and very attentive. They made my stay very enjoyable. Great place, as long as you don't eat here
On the minus side, the in room safe did not work (batteries removed). But by far the biggest disappointment was the breakfast . I would strongly recommend that all senior staff members meet at 9:00 every morning in the dining room for the breakfast buffet. The scrambled eggs were hard and dry enough to be used to patch any bad places in the sidewalk. The grits, if that's what they were, could substitute for mortar. The pancakes were also dry and hard. If the hotel were pet friendly, the pancakes could be used as frisbees for my dog.
October 5, 2013
Rated 5.0 out of 5.0 by buckhurst A superior Holiday inn
Since we clicked "excellent" on every topic, my only other comments
are that unlike most Holiday Ins we've stayed in, the Martinsburg WVA
one had a nonslip bathtub floor, and a bar to hold onto if necessary;
And it's always very nice to find a safe in the closet, so I don't have
to drag my purse along to meals etc.
A few days earlier, we were in another Holiday Inn, which had
been renovated a few years earlier, and were pretty disappointed.
October 3, 2013
Rated 2.0 out of 5.0 by vared47 Nice room and the staff where friendlyl.
When we got to the hotel after 3:30 pm our room was not ready. The front desk people where very nice and sorry that we had to sit in the lobby for over 45 minutes. I thought they could have offered us something to compensate for us waiting, like maybe a free breakfast, but NO. We just sat and waited. Once we got to our room it was nice, clean. and what we had thought it would be. When I called down to see if there was any coffee available, I was told no. I asked if there was anywhere near by, the front desk manager gave us great directions to a local coffee shop. He was very helpful to all the guest and knew the area very well. The pool was nice and the breakfast was average. Cost of the breakfast was about $7.00 per person. But here is the crazy thing.....they had free coffee outside the restaurant, but when you got it inside the restaurant you where charged an additional $2.80. Not sure why !!!! All in all not bad but have been to a lot better.
October 3, 2013