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Rated 4.3 out of 5 by 112 reviewers.
Rated 3.0 out of 5.0 by Comfortable Bed, not great service Nice firm beds and sheets, and pillows. The toilet did not work and there was hair in the sinks, NOT MINE!!!! This over night Mess was not what I thought of the Holiday Inn experience. The front desk morning manager was not pleasant at all. He said he was sorry and did not offer any reduction in my bill nor a free breakfast or additional points toward my rewards program. August 25, 2014
Rated 3.0 out of 5.0 by Good service We stay because we travel with a pet. Have never had fleas in the room before, found one On the dogs nose and I had several flea bites on my ankles . Reported to desk when we left. August 24, 2014
Rated 4.0 out of 5.0 by Pretty good Overall a fine experience. Staff was very good a helpful with local questions. Restaurant had no sit down service at 8:15 PM - fortunately plenty of decent eating options nearby. I'm hardly a "white glove" kind of guy but cleanliness came into question when I noticed a thick dust build-up on the tovwel rack in the bathroom. Also, the tub had 2 dime sized chips out of the porcelain surface. They make repair kits for that kind of damage. Yes - I'd certainly stay here again. August 24, 2014
Rated 5.0 out of 5.0 by great service The attendant at the front desk greeting me with a smile. The staff continued to offer nothing but the most courteous service. The room was well maintained and extremely clean. A pleasure to stay as always. August 23, 2014
Rated 3.0 out of 5.0 by Anniversary Ruined Due to a water leak in the room above my whirlpool tub and what I felt was unsafe for me and my wife to be in the tub I was not able to have good fun time with my wife as planned by choosing this hotel. The ruined my anniversary plans for the night. August 21, 2014
Rated 5.0 out of 5.0 by Slept like a baby The staff was very friendly and always able to help with everything we needed. I have to say this Holiday Inn had the most comfortable beds I've slept in for a long time. The breakfast was a little pricey but if that bothers you there are many places to eat within a very short distance. August 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Able to relax and enjoy my stay. Close to stores and other retail outlets. August 20, 2014
Rated 2.0 out of 5.0 by Non-smoking rooms do not exist Unfortunately, at the Martinsburg Holiday Inn on Foxcroft Ave., there are no true non-smoking rooms available. If you have allergies like myself, stay away from this hotel. When I asked for another room, I made sure to step inside first, but every room was the same. Musky, old, smokey smell that might be fine for someone who's used to smoke, but really bad for those of us with asthma and allergies. Sorry, but I will not stay here again until some renovations take place. August 20, 2014
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