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Rated 4.3 out of 5 by 55 reviewers.
Rated 5.0 out of 5.0 by A Regular to the area This is a great place to stay; quiet, clean and safe while being close to a mall and good places to eat. Even when my room is situated in a normally noisy area, I sleep well. The only sounds I hear are from I-81. The housekeeping staff has a keen eye for detail. I have never had a problem with the room. No bad odors, nothing weird left laying around. The front desk folks are always cheerful and willing to help. Plenty of room to park just about anything on wheels. And only ten minutes from my customer's location. January 20, 2014
Rated 2.0 out of 5.0 by We had to be moved twice, for a total of 3 rooms We were four new keys to get in through the door, non of them worked. We were then moved to another room so we could access the room from outside. This room had no heat . We were then Moved again. The heat would not shut off in the third room,even though we ran the air conditioner all night the room was hot. We had a terrible nights sleep, but we just could not move again. They did give us some money off the bill, but when you are so tired from traveling, what you want is a comfortable stay. I am not sure we will stay there again. January 9, 2014
Rated 5.0 out of 5.0 by Beautiful Rooms and Excellent Service We traveled over the holidays with our two large dogs and loved being able to stay in a hotel with such beautiful rooms and excellent service. January 8, 2014
Rated 5.0 out of 5.0 by Pet Friendly Very important to us to have a pet friendly hotel. Also, a good restaurant on the premises that will do room service. The food was excellent from Heatherfields. January 8, 2014
Rated 5.0 out of 5.0 by great pillows I always enjoy my stay. The pool is great. I like the WV location in Martinsburg. January 5, 2014
Rated 5.0 out of 5.0 by Great Stay! As is our usual habit, we stayed at your Martinsburg, WVA Holiday Inn on our return trip from NY on Dec. 29, 2013. When we got to our room (Room 305), the heating unit was not working. We went to the front desk and told Rachael of our problem. We then went out to dinner and when we came back, she had resolved the problem. So kudos to Rachael for so promptly taking care of this. She is an asset to your HI team!! January 5, 2014
Rated 5.0 out of 5.0 by Good location, nice room, very pleasant staff. It's a holiday tradition, visiting our niece and her husband and checking in at the motel where their children can say they went swimming -- on Christmas Eve. The lights in the suite's sitting room more than make up for the fact that it has no windows. The lobby is low-key, but decorated very nicely by the wonderful staff who always make us feel so welcome. December 28, 2013
Rated 5.0 out of 5.0 by Great Stay! We always stop at the HI Martinsburg, WVA on our way to NY. The rooms are always clean and comfortable, and we love Heatherfields Lounge. We love Trina and always enjoy the food. She treats us like valued guests. It's like our home away from home! December 25, 2013
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