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Rated 4.5 out of 5 by 260 reviewers.
Rated 5.0 out of 5.0 by Outstanding Stay This hotel is fantastic. Most importantly the staff was the friendliest I have encountered in a long time. The front dest staff Scarlett and Amanda were just outstanding, July 4, 2015
Rated 5.0 out of 5.0 by Friendly service The front desk was extremely friendly and helpful. They were able to put rooms together, so that I could be near the other guest I arrived with. July 1, 2015
Rated 5.0 out of 5.0 by A Great Place with Great Staff Our daughter recently got married in Martinsburg. Our family is primarily in Connecticut, the groom's family is in North Carolina and West Virginia, and other guests were coming from states in between, as well as Seattle and St. Thomas. The Holiday Inn blocked out several rooms for guests coming in. The wedding was elsewhere, but the Holiday Inn was a great place to stay and get together. On Friday night before the wedding and Saturday night after the reception, we were able to use one of the meeting rooms at the hotel so people could get together. The facilities were very nice, but it was the staff who made the weekend special. Everyone was friendly, very helpful and accommodating. The cleaning staff was thorough and considerate. Two young ladies really stood out - Sarah, a waitress who primarily worked in the mornings, and Shana, who worked at the front desk in the afternoon. We would definitely recommend the Holiday Inn in Martinsburg to others July 1, 2015
Rated 5.0 out of 5.0 by Slept Well Comfortable king size bed. Slept very well. Enjoyed the in room hot tub. Very relaxing. July 1, 2015
Rated 2.0 out of 5.0 by when they cleaned the rooms, they were nice when they cleaned the rooms, they were nice, when I asked about the room not being cleaned, the front desk said that things happen...this is not the answer a customer wants to hear. When I checked out, I could not find anyone for 20-30 minutes and when he did show up, he told me that he had other duties...again, not something a customem wants to hear... June 30, 2015
Rated 4.0 out of 5.0 by martinsburg clean motel will stop and use this hotel again. price is fair, on site resturant a plus June 24, 2015
Rated 4.0 out of 5.0 by decent hotel We had two issues during our one night stay at the hotel: 1- The AC temperature was slow to change so the room was a little too hot at night and took about an hour before it was cool again. 2- Some previous resident of our room left the iron damaged (melted nylon stuck on its surface) and when I used it it ruined my boyfriend's shirt. The front desk girl did come up when we told her what happened and offered us free breakfast and two free drinks as compensation. Overall it's a decent hotel, I only wish it had an outdoor pool June 24, 2015
Rated 5.0 out of 5.0 by Terrific overnight stay in Martinsburg, WVA We travel to NY several times a year to visit with my Mother who is 102. We always spend at least one night at the Holiday Inn. It's always a comfortable, pleasant experience. June 23, 2015
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