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Rated 4.3 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Nice Hotel Good place to stay in Martinsburg. Only one in area with indoor pool. September 2, 2014
Rated 5.0 out of 5.0 by Stay in Martinsburg We happened upon the Martinsburg Holiday Inn somewhat by accident. We needed a place to stay and it looked to be a safe bet from outside appearances. I'm glad we stayed there. The poeple were awesome. The rooms were clean and the food was good. I intend to stay there the next time we're in the area. August 30, 2014
Rated 3.0 out of 5.0 by Comfortable Bed, not great service Nice firm beds and sheets, and pillows. The toilet did not work and there was hair in the sinks, NOT MINE!!!! This over night Mess was not what I thought of the Holiday Inn experience. The front desk morning manager was not pleasant at all. He said he was sorry and did not offer any reduction in my bill nor a free breakfast or additional points toward my rewards program. August 25, 2014
Rated 3.0 out of 5.0 by Good service We stay because we travel with a pet. Have never had fleas in the room before, found one On the dogs nose and I had several flea bites on my ankles . Reported to desk when we left. August 24, 2014
Rated 4.0 out of 5.0 by Pretty good Overall a fine experience. Staff was very good a helpful with local questions. Restaurant had no sit down service at 8:15 PM - fortunately plenty of decent eating options nearby. I'm hardly a "white glove" kind of guy but cleanliness came into question when I noticed a thick dust build-up on the tovwel rack in the bathroom. Also, the tub had 2 dime sized chips out of the porcelain surface. They make repair kits for that kind of damage. Yes - I'd certainly stay here again. August 24, 2014
Rated 5.0 out of 5.0 by great service The attendant at the front desk greeting me with a smile. The staff continued to offer nothing but the most courteous service. The room was well maintained and extremely clean. A pleasure to stay as always. August 23, 2014
Rated 3.0 out of 5.0 by Anniversary Ruined Due to a water leak in the room above my whirlpool tub and what I felt was unsafe for me and my wife to be in the tub I was not able to have good fun time with my wife as planned by choosing this hotel. The ruined my anniversary plans for the night. August 21, 2014
Rated 5.0 out of 5.0 by Slept like a baby The staff was very friendly and always able to help with everything we needed. I have to say this Holiday Inn had the most comfortable beds I've slept in for a long time. The breakfast was a little pricey but if that bothers you there are many places to eat within a very short distance. August 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Able to relax and enjoy my stay. Close to stores and other retail outlets. August 20, 2014
Rated 2.0 out of 5.0 by Non-smoking rooms do not exist Unfortunately, at the Martinsburg Holiday Inn on Foxcroft Ave., there are no true non-smoking rooms available. If you have allergies like myself, stay away from this hotel. When I asked for another room, I made sure to step inside first, but every room was the same. Musky, old, smokey smell that might be fine for someone who's used to smoke, but really bad for those of us with asthma and allergies. Sorry, but I will not stay here again until some renovations take place. August 20, 2014
Rated 5.0 out of 5.0 by comfortable bed and good sevice the place was very clean and the service was very good,the food was very good August 20, 2014
Rated 3.0 out of 5.0 by No Breakfast. Thought I was reserving HIE as I went online To HIE website, I don;t like Holiday Inns. Would not have booked this hotel. Take Holiday Inns off of HIE websites. August 18, 2014
Rated 5.0 out of 5.0 by fells like home i have been traviling for 3 month end and out of hotels never really was able to relax but my past stay in Martinsburg WV fellt more like home and i was able to relax alot and would stay there again if ever in the area the staff gets a 10 in my book August 15, 2014
Rated 1.0 out of 5.0 by Not what I have come to expect! Not what I have come to expect as a 30 yr. Priority Club Member! Hotel was less than 10% occupied, but I was not offered an upgrade - this should have been a slam-dunk for the staff; I don't believe it even entered their minds. August 12, 2014
Rated 5.0 out of 5.0 by great service, nice clean facilities and guest rooms I was greeted as a IHG club member and offered additional perks. Service was friendly and prompt. August 12, 2014
Rated 5.0 out of 5.0 by Great hotel for business or leisure I stayed at this Holiday Inn as I was traveling for work. The service was great. To my surprise, the hotel's restaurant was very good. I got into town late and did not want to go out again for dinner, so I decided to eat at the hotel's restaurant and expected it to be mediocre at best. I was pleasantly surprised. I had the salmon, and it was delicious. The bartender was very polite and competent. My room was comfortable. I have a bad back and usually have issues with hotel mattresses. However, I slept very well here and didn't have back pain the next morning. I highly recommend the Martinsburg Holiday Inn. August 12, 2014
Rated 5.0 out of 5.0 by Good Business Value The front desk staff is friendly and helpful and my room was clean. August 12, 2014
Rated 5.0 out of 5.0 by beds pillows were excellent but bed comfort was poor. Mattresses were very uncomfortable. August 11, 2014
Rated 5.0 out of 5.0 by A pleasant pet-friendly experience Finding decent better quality pet-friendly overnights while en-route is always a challenge. We found this an excellent choice. Would like to make particular note of the excellent front-desk staff and most notably the very polite and attentive server at breakfast. August 6, 2014
Rated 4.0 out of 5.0 by value nice place but disapointed that breakfast wasn't provided don't care for smokers gathering at frount door August 6, 2014
Rated 5.0 out of 5.0 by Great Stay My only complaint was the pillows. They were feather pillows and were not fluffy. I personally think hotels should phase out feather pillows because a lot of people are allergic to them unless they are in a dust-mite proof encasing, etc. August 3, 2014
Rated 5.0 out of 5.0 by Battlefrog DC Stay Great hotel. Friendly staff. East on, easy off interstate. Shopping and food close by. July 31, 2014
Rated 5.0 out of 5.0 by Stay to Rest During Long Trip Same as survey questions. Quick available hotel and accepted my small dog. Non-reimbursable pet fee reasonable. July 31, 2014
Rated 5.0 out of 5.0 by Very Nice Place to Stay A very comfortable hotel. Great breakfast!! The staff was extremely helpful and went out of their way to make my stay perfect in every way. July 29, 2014
Rated 5.0 out of 5.0 by derrick The hotel was great, but being a gold elite member I should have received a complementary meal. Other then that I really enjoyed my stay. July 28, 2014
Rated 5.0 out of 5.0 by Good value / great service Nice stay..... Clean and a good value. Restaurant and lounge on property. Great customer service! July 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service nice hotel - only problem is room A/C did not function as expected - it was July and room was never cooler than 78, I prefer to sleep in temp around 70 July 25, 2014
Rated 4.0 out of 5.0 good stay I enjoyed my stay, as I always do at holiday Inn. I very seldom have any issues. the staff is always polite and friendly. That's why I'm an IHG rewards member. July 22, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay Our room was ready when we arrived. Easy check in. Easy chek out. July 18, 2014
Rated 5.0 out of 5.0 by Lovely Clean Hotel Great place to stay - very clean, free of smells, helpful staff, above average ammentities. Highly recommend July 14, 2014
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