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Rated 4.4 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Great hotel for business or leisure I stayed at this Holiday Inn as I was traveling for work. The service was great. To my surprise, the hotel's restaurant was very good. I got into town late and did not want to go out again for dinner, so I decided to eat at the hotel's restaurant and expected it to be mediocre at best. I was pleasantly surprised. I had the salmon, and it was delicious. The bartender was very polite and competent. My room was comfortable. I have a bad back and usually have issues with hotel mattresses. However, I slept very well here and didn't have back pain the next morning. I highly recommend the Martinsburg Holiday Inn. August 12, 2014
Rated 5.0 out of 5.0 by Good Business Value The front desk staff is friendly and helpful and my room was clean. August 12, 2014
Rated 5.0 out of 5.0 by beds pillows were excellent but bed comfort was poor. Mattresses were very uncomfortable. August 11, 2014
Rated 5.0 out of 5.0 by A pleasant pet-friendly experience Finding decent better quality pet-friendly overnights while en-route is always a challenge. We found this an excellent choice. Would like to make particular note of the excellent front-desk staff and most notably the very polite and attentive server at breakfast. August 6, 2014
Rated 4.0 out of 5.0 by value nice place but disapointed that breakfast wasn't provided don't care for smokers gathering at frount door August 6, 2014
Rated 5.0 out of 5.0 by Great Stay My only complaint was the pillows. They were feather pillows and were not fluffy. I personally think hotels should phase out feather pillows because a lot of people are allergic to them unless they are in a dust-mite proof encasing, etc. August 3, 2014
Rated 5.0 out of 5.0 by Battlefrog DC Stay Great hotel. Friendly staff. East on, easy off interstate. Shopping and food close by. July 31, 2014
Rated 5.0 out of 5.0 by Stay to Rest During Long Trip Same as survey questions. Quick available hotel and accepted my small dog. Non-reimbursable pet fee reasonable. July 31, 2014
Rated 5.0 out of 5.0 by Very Nice Place to Stay A very comfortable hotel. Great breakfast!! The staff was extremely helpful and went out of their way to make my stay perfect in every way. July 29, 2014
Rated 5.0 out of 5.0 by derrick The hotel was great, but being a gold elite member I should have received a complementary meal. Other then that I really enjoyed my stay. July 28, 2014
Rated 5.0 out of 5.0 by Good value / great service Nice stay..... Clean and a good value. Restaurant and lounge on property. Great customer service! July 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service nice hotel - only problem is room A/C did not function as expected - it was July and room was never cooler than 78, I prefer to sleep in temp around 70 July 25, 2014
Rated 4.0 out of 5.0 good stay I enjoyed my stay, as I always do at holiday Inn. I very seldom have any issues. the staff is always polite and friendly. That's why I'm an IHG rewards member. July 22, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay Our room was ready when we arrived. Easy check in. Easy chek out. July 18, 2014
Rated 5.0 out of 5.0 by Lovely Clean Hotel Great place to stay - very clean, free of smells, helpful staff, above average ammentities. Highly recommend July 14, 2014
Rated 5.0 out of 5.0 by Great Hotel Over all pleased with my stay. Friendly Staff, very clean. Only downside was internet was rather slow but not unbearable and no continental breakfast offered. Would highly recommend if in the Martinsburg area. July 11, 2014
Rated 5.0 out of 5.0 by Best hotel ever! Stayed here on our way to Alabama and decided that even though it would be somewhat out of our way back from Daytona Beach, this was the place we wanted to stay again. Beds are comfy, lots of pillows, free wifi, great breakfast! Speaking of breakfast, BRANDON, our server, was AWESOME! While we were finishing breakfast, he got us coffees and bottled water to go so we could get back on the road with everything we needed! He was great! Thank you, Brandon! We have decided that the next time we head south from Massachusetts, we will route through Martinsburg to stay here again! July 6, 2014
Rated 5.0 out of 5.0 by good stay I fell in love with this hotel. When I'm back in town for business this is where I would stay. The staff is great and the food is wonderful. Good beer too. Best of all. My room was comfortable. July 5, 2014
Rated 4.0 out of 5.0 by Overall review of my stay at Holiday Inn Very pleasant and was above what I had expected. All the Front End Staff, House Keeping and Restaurant and Servers for the Banquet all were well trained and were very professional, very friendly and were very concerned about you having a pleasant stay. They lack not one thing with human relations and your needs as a guest of Holiday Inn. July 4, 2014
Rated 2.0 out of 5.0 by Do Not Stop Travel to one of the other friendlier and nicer Holiday Inn hotels. That have friendlier staff and offer a free breakfast! July 3, 2014
Rated 5.0 out of 5.0 by Friendly staff and great service from check in to check out. This hotel is one of the most friendly and accommodating places that I've stayed in for several years. The food was excellent and the breakfast buffet was enjoyable and the staff was cordial and helpful. I wish all hotels were this friendly. July 2, 2014
Rated 5.0 out of 5.0 by Great service. I stay at this hotel when I am in town for business, which is at least once per month. Because of the professionalism and commitment of the staff at this hotel, I enjoy my time there and know that if I need anything the staff will see that I get it. This is why in addition to staying at this hotel for business, I have taken my family to this hotel as a mid-way point on our family vacations. June 30, 2014
Rated 5.0 out of 5.0 by Spacious comfortable room and wonderful staff I have stayed here a few times and will return again in August for a family reunion. The staff is eager to please and very friendly. The hotel is clean and updated. The rooms are spacious with comfortable beds and pillows. A great stay. June 27, 2014
Rated 5.0 out of 5.0 by everything was great and staff was very helpfull we checked in late but was well taken care of by desk clerk. Our stay was only one night but we were made very comfortable. June 26, 2014
Rated 2.0 out of 5.0 by Noisy There was a wedding reception and guest staying next to us. There was a crying baby all through the night. There was a big gap on the bottom of the floor so the room was not sound proof. I ended up putting the extra pillows to insulate the room from all the noise. June 22, 2014
Rated 3.0 out of 5.0 by Road noise The interstate is right beside the hotel and the noise is 24/7. I also had a wake up call at an ungodly hour that I had not requested. June 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Stayed for one night, best sleep in a hotel in many weeks. Service was impeccable. June 20, 2014
Rated 5.0 out of 5.0 Nice room and Comfortable bed Our stay was surprisingly pleasant. The staff was friendly and efficient. The room was really nice. Very clean, bathroom was spotless and the bed was so comfortable. I would definitely recommend this hotel if you are in the Martinsburg, WV area. June 18, 2014
Rated 2.0 out of 5.0 by SUBSTANDARD This hotel needs to be completely redone/modernized. It smells musty. Halls have no A/C. Very hot to walk in halls. June 17, 2014
Rated 5.0 out of 5.0 by home away from home EXCELLENT STAFF!!! Sales and Catering, Front Desk, Hotel Management, Bartender and Housekeeping just Fabulous!!! June 16, 2014
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