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Rated 4.4 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Good job! This is a good place to stay. The staff is friendly and the place is clean. The rooms are spacious including the bathrooms. I'd stay here anytime. June 6, 2014
Rated 5.0 out of 5.0 by GREAT!!!!!!!!!!! amanda at front desk was wonderful so freindly. can't wait to come back .the beds were so comfortable.thanks so much for a great stay. June 5, 2014
Rated 5.0 out of 5.0 by Everything i needed Clean, efficient rooms with a great pool, which delighted me. I was traveling on business, and being able to swim for 45 minutes before the meetings began, was a real pleasure. May 31, 2014
Rated 5.0 out of 5.0 by Always a pleasure It is always a pleasure for me to stay at the Holiday Inn in Martinsburg WV. I can always depend on great customer service and a quality stay at this location. The restaurant provides an array of choices at very reasonable prices, plus the added benefit of the food being prepared just as one asked for it. The wait staff are always pleasant and very courteous to someone like myself whom travels alone. I always feel safe staying at this location. May 18, 2014
Rated 5.0 out of 5.0 by Overall Overall, a very good place to stay for business. Convenient location, clean & well run. April 28, 2014
Rated 5.0 out of 5.0 by The whole package: great food, great room and great service! Stayed three consecutive nights while attending a conference. What a wonderful place! The catered meals were very, very good. The hotel was very nice, as well. The staff was outstanding! Always offering to help and asking if there is something needed. A great experience! April 9, 2014
Rated 3.0 out of 5.0 by DIsappointed for the first time When I arrived at the facility on Martinsburg WV - at 3:30 P.M. - my room was not ready - and I had even requested an early check in if possible. I am a priority club member. Desk clerk was very nice and was giving me a discount for my delay. Then - it was really running late and I had to be somewhere else - so he asked if we would take a handicapped room and I agreed. He still gave us a discount and that was nice. The room was absolutely NOT clean....although it had been cleaned - supposedly. Under the stand that holds the TV - I could have written my name in the dust where it had not been swept for quite some time. Then, when we opened a drawer to put some clothes in it - there was a bunch of dirty clothes in there from a previous traveler. Because there was a convention and the hotel was full - we went ahead and stayed in the room and did not request a move. It was Room 108 - might want to check as the dirty clothes may still be in that top drawer. First time EVER that I have not left a nice tip for the maid. Oh yes - the huge shower was a bonus - however - there is no where to put the soap - your shampoo - nothing! I am unsure how a person in a wheelchair could make good use of it as where would they put their bathing supplies? Also - absolutely NO countertop. At minimum - some type of a stand should be added to the bathroom to help with a place to put your toiletries. One final comment - why does the pool need to close? There is no life guard there at any time - so what makes the difference if I get in at 1 a.m. and want to swim? Truly I would like an email response to some of my comments. April 9, 2014
Rated 5.0 out of 5.0 Great staff and restaurant Thoroughly enjoyed our stay ---- great staff and the restaurant service and food were extraordinary! Room was also great ---- bathroom a little too small, but everything else wonderful! Shannon, at the front desk, was a delight! April 8, 2014
Rated 5.0 out of 5.0 by Great location Best value in the area, located near the best shopping and dining options, easy to get in and out every day. Was here on business and stayed here my last two trips, plan to stay here henceforward. March 17, 2014
Rated 4.0 out of 5.0 by 1st Time in Martinsburg Hotel was clean, room was comfortable and very nice. Staff was pleasant, professional and very courteous. My only issue was with breakfast service. They did a poor job at keeping buffet stocked with juice and fresh food. Important since buffet was only meal choice. March 17, 2014
Rated 4.0 out of 5.0 by Really nice experience My husband and I stayed overnight for our anniversary. The hotel was maintained very nice, beautiful lobby with relaxing fireplace. We had a Jacuzzi room, it was very clean and comfortable (I wanted to take the mattress The only draw back of this property is you don't get breakfast. Almost every hotel gives some sort of 'free' breakfast. Other than that I would highly recommend this hotel. :) March 11, 2014
Rated 5.0 out of 5.0 by A Regular to the area This is a great place to stay; quiet, clean and safe while being close to a mall and good places to eat. Even when my room is situated in a normally noisy area, I sleep well. The only sounds I hear are from I-81. The housekeeping staff has a keen eye for detail. I have never had a problem with the room. No bad odors, nothing weird left laying around. The front desk folks are always cheerful and willing to help. Plenty of room to park just about anything on wheels. And only ten minutes from my customer's location. January 20, 2014
Rated 2.0 out of 5.0 by We had to be moved twice, for a total of 3 rooms We were four new keys to get in through the door, non of them worked. We were then moved to another room so we could access the room from outside. This room had no heat . We were then Moved again. The heat would not shut off in the third room,even though we ran the air conditioner all night the room was hot. We had a terrible nights sleep, but we just could not move again. They did give us some money off the bill, but when you are so tired from traveling, what you want is a comfortable stay. I am not sure we will stay there again. January 9, 2014
Rated 5.0 out of 5.0 by Beautiful Rooms and Excellent Service We traveled over the holidays with our two large dogs and loved being able to stay in a hotel with such beautiful rooms and excellent service. January 8, 2014
Rated 5.0 out of 5.0 by Pet Friendly Very important to us to have a pet friendly hotel. Also, a good restaurant on the premises that will do room service. The food was excellent from Heatherfields. January 8, 2014
Rated 5.0 out of 5.0 by great pillows I always enjoy my stay. The pool is great. I like the WV location in Martinsburg. January 5, 2014
Rated 5.0 out of 5.0 by Great Stay! As is our usual habit, we stayed at your Martinsburg, WVA Holiday Inn on our return trip from NY on Dec. 29, 2013. When we got to our room (Room 305), the heating unit was not working. We went to the front desk and told Rachael of our problem. We then went out to dinner and when we came back, she had resolved the problem. So kudos to Rachael for so promptly taking care of this. She is an asset to your HI team!! January 5, 2014
Rated 5.0 out of 5.0 by Good location, nice room, very pleasant staff. It's a holiday tradition, visiting our niece and her husband and checking in at the motel where their children can say they went swimming -- on Christmas Eve. The lights in the suite's sitting room more than make up for the fact that it has no windows. The lobby is low-key, but decorated very nicely by the wonderful staff who always make us feel so welcome. December 28, 2013
Rated 5.0 out of 5.0 by Great Stay! We always stop at the HI Martinsburg, WVA on our way to NY. The rooms are always clean and comfortable, and we love Heatherfields Lounge. We love Trina and always enjoy the food. She treats us like valued guests. It's like our home away from home! December 25, 2013
Rated 5.0 out of 5.0 by Outstanding Customer Service. Room was very clean, plenty of pillows. Bathroom was clean, lots of towels. Staff was very friendly. We ate in the Restaurant and Bar, food and drinks were excellent. We will definitely be back. Would highly recommend! December 21, 2013
Rated 3.0 out of 5.0 by Swimming pool The chemical in the swimming pool caused my son to have sever Eye irriation. December 20, 2013
Rated 5.0 out of 5.0 by Loved the bed & shower I enjoyed my stay at the Martinsburg Holiday Inn. The bed was very comfortable and the shower was quite good. I liked my room and I had no problems at all. I have stayed here a few times before and I definitely will be back. December 19, 2013
Rated 4.0 out of 5.0 by Stay here every time I'm in the area I travel to the Martinsburg area at least once a year for work. We host a seminar for attorneys and everything is made easy for us and goes extremely smoothly. Overnight amenities are clean and comfortable; meeting space is always as we need it; and costs are extremely affordable. It's great being so close to shops and food and easy to access from interstate. December 7, 2013
Rated 5.0 out of 5.0 by Good price, high quality as usual I stay here 3-4 times a year on business, and this hotel is consistently clean, quiet and staff are very helpful and knowledgeable. November 25, 2013
Rated 5.0 out of 5.0 by Old Friend Stayed at HI for most of my life. This hotel had the amenities and staff that reminded me of the "old days". Very nice, comfortable and complete service. November 21, 2013
Rated 5.0 out of 5.0 by Great stay The staff was very friendly and helpful, plus the Sunday brunch was great! October 9, 2013
Rated 5.0 out of 5.0 by wonderful stay... Made our 20th Anniversary so special The hotel was wonderful, stayed all weekend Friday thru Sunday. Hotel staff was exceptional thru out the whole process of planning our celebration, from booking the ballroom, planning the menu and booking the hotel rooms for the guest, everything was perfect. Everyone so enjoyed the party, and the food was outstanding. The rooms were clean and beds so comfortable. Would recommend this Hotel to everyone. Thank you again for making our stay and our party perfect. October 7, 2013
Rated 5.0 out of 5.0 decent place to stay I had a nice room... nice assortment of pillow choices.. easy access from the highway and close to just about everything. October 7, 2013
Rated 3.0 out of 5.0 by Outstanding facility and staff, poor restaurant This hotel has been refurbished since my last stay here several years ago. The facilities were very good. Rooms clean and spacious, beds comfortable. Indoor pool was very nice. The best feature was the hotel staff. Well informed and very attentive. They made my stay very enjoyable. Great place, as long as you don't eat here On the minus side, the in room safe did not work (batteries removed). But by far the biggest disappointment was the breakfast . I would strongly recommend that all senior staff members meet at 9:00 every morning in the dining room for the breakfast buffet. The scrambled eggs were hard and dry enough to be used to patch any bad places in the sidewalk. The grits, if that's what they were, could substitute for mortar. The pancakes were also dry and hard. If the hotel were pet friendly, the pancakes could be used as frisbees for my dog. October 5, 2013
Rated 5.0 out of 5.0 by A superior Holiday inn Since we clicked "excellent" on every topic, my only other comments are that unlike most Holiday Ins we've stayed in, the Martinsburg WVA one had a nonslip bathtub floor, and a bar to hold onto if necessary; greatly appreciated. And it's always very nice to find a safe in the closet, so I don't have to drag my purse along to meals etc. A few days earlier, we were in another Holiday Inn, which had been renovated a few years earlier, and were pretty disappointed. October 3, 2013
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