Rated 3.7 out of 5 by 152
Rated 1.0 out of 5.0 by Laura19975 Disappointed
Looked forward to visiting Frederick and have stayed at several Holiday Inn but this one was a great disappointment!
July 17, 2014
Rated 3.0 out of 5.0 by Team Parent Hotel not ready for lots of guests?
We stayed here for a baseball tournament. The kids loved the pool, mini golf and activities. The rooms were on the small side. We had 4 people in each room and we were not given enough supplies such as towels, soap- when we asked for more, the cleaning crew said they were out.
The common areas are beautiful while the guest rooms seem run down. Our AC did not work well. We kept the blinds closed to help get the room cooler but didn't help much.
We ate breakfast there on a Sunday morning. By 10 they were out of a lot of food items on the buffet- they were eventually replenished half way through our meal.
Any hotel staff we encountered were very nice and helpful. Just seemed like they were overwhelmed with the amount of people there for the weekend.
July 17, 2014
Rated 1.0 out of 5.0 by LexusLizzy Not as expected
My access to the building sadly happened to be a smoking post. There were 5 to 6 unkempt young men hanging out there and smoking while I was coming in and out with my belongings. I felt very uncomfortable and did not feel compelled to go back out to do the other things I had planned to do that evening. Room was overpriced for that experience.
July 16, 2014
Rated 5.0 out of 5.0 by Lax-mom Good place to bring your family
Beds were comfortable, rooms were dark to promote sleeping. Even though we were too tired to take advantage of the amenities, they have an indoor pool, jacuzzi, and weight room. There are plenty of restaurants nearby, and the hotel is right next to a mall. They do not offer complimentary breakfast but you can buy breakfast coupons when you check in for $5.00.
July 13, 2014
Rated 5.0 out of 5.0 by AJ82 Nice rooms, comfortable beds!
Beds extremely comfortable with right amount of pillows! My husband has to have multiple pillows and we always end up buying pillows but not this year. Rooms and halls very clean. Staff very friendly.
July 10, 2014
Rated 2.0 out of 5.0 by JJones43 Not so good!
I went here on a reward night and found it to be very poor. From the website I thought this would be a great place for fun. It was a waste of reward points.
1.) The room was very outdated.
2.) The advertised mini golf was with plastic golf balls.
3.) There was a 2 large weddings going on that night and no room to actually get around the hotel.
The most positive thing was that there were good restaurants in the area.
July 7, 2014
Rated 3.0 out of 5.0 by DC Guy Average room in dated hotel
The staff was pleasant and helpful but that does little to change the fact that this is an older property that could use an update. Chose this hotel via priceline and received a good deal and price/value were good match in this case.
Hotel is located close to freeway and adjacent to mall (Macys, JCPenny, Sears), other shopping (Target, Sports Authority, etc) and eating options. It is a 5 minute drive to downtown Frederick. Not a bad choice if you are not planning to spend much time in the room and just need bed and free internet connection.
July 3, 2014
Rated 5.0 out of 5.0 by drobi Nice Stay and Very Courteous Staff
Stayed here for 13 days with no issues...staff was very courteous and the hotel was located in an area with plenty of eating options
July 2, 2014
Rated 4.0 out of 5.0 by Sgt. Koz Nice amenities and value!
Had a pleasant stay, with many shops nearby at the Mall. Comfortable room and amenities and also one of the hotels that still has smoking rooms available.
July 2, 2014
Rated 4.0 out of 5.0 by sewtoday hotel stay
I found the beds very comfortable, the breakfast is what I really love about this place. Also very close to where I go for my classes so I was able to walk sometimes!
July 2, 2014
Rated 4.0 out of 5.0 by tartexan Noisy indoor pool
The pool, since it is inside in the middle of the hotel, was very noisy until 10:00 PM when it closed. I called the front desk and was told there was nothing that could be done as long as people didn't get out of control.
July 1, 2014
Rated 5.0 out of 5.0 by K-dawg Great for Business Travelers
I used to stay at a comparable brand name hotel when I came to Fredrick, MD for business but now I stay at the Holiday Inn. It has all amenities there so I don't have to go anywhere after work. Will continue to stay there when I have business in Fredrick, MD.
June 29, 2014
Rated 4.0 out of 5.0 by JimBetty Nice Hotel
Nice Hotel, clean and updated, shopping close.
Made reservation 1 year in advance and requested same room as past 3 years and when I arrived told my requested room was taken. Last 3 visits always given 2 drink vouchers.....nothing this time.
PLATINUM ELITE MEMBER
June 26, 2014
Rated 5.0 out of 5.0 by NASHVILLE14 Great Customer Service
All employees at this Hotel are very friendly, helpful, and customer service is wonderful. The hotel lobby and other rooms are very attractive and comfortable. It is a very respectful establishment. I will definitely stay here again.
June 24, 2014
Rated 3.0 out of 5.0 by Djjjjj In need of an update
The FSK Holiday Inn was out-dated and old. There was the smell of mildew not only in the room but throughout the hotel. The appliances in the room were old and noisey. Our room had a lose of water for one of the days of our stay. The bar (Casey's) was nice, but likewise out-dated and smelled. Room service was decent, having one good experience and one bad experience. The tv/cable options were very limited and the reception for HD channels came in and out. Lastly, the internet service provided was slow and intermittent.
June 24, 2014
Rated 2.0 out of 5.0 by majorp not a good one
holidome/pool design made it noisy until pool hours closed. wifi connectivity was horrible! no elevator to 2nd floor.
June 23, 2014
Rated 5.0 out of 5.0 by Bjc71084 Excellent value
Stayed for two weeks while in town for training. Staff was uniformly helpful and professional. Even the maid service people were friendly and pleasant. Very easy to get out to major streets with roundabout and stop lights. Property well lit and night and felt safe. Facility is a little old, and it shows in small ways, but does not impact the quality of experience. Complaints about noise from other guests or messes in common areas were handled both discreetly and quickly.
June 23, 2014
Rated 2.0 out of 5.0 by sdail Need to improve the linens
Sheets on beds were in poor condition and uncomfortable
June 23, 2014
Rated 5.0 out of 5.0 by not applicabe Bed
Bed sagged in middle - everything else was great. Eveeryone was accomadating.
June 19, 2014
Rated 1.0 out of 5.0 by 2timehofer Nice room, but no sleep
Room was nice, until a party outside my room booked by the hotel went on through the night. Contacted the General Manager and he lied to me about giving my points back. A used car lot salesman.
June 18, 2014
Rated 5.0 out of 5.0 by ekk1581 Great bed to sleep in so soft and comfortable
the Hotel was very nice and clean and we needed to sleep after a long day for my daughters wedding. we even used the Hospitably room for the whole gang and that was wonderful too.
June 17, 2014
Rated 5.0 out of 5.0 by Ed#7 Overall Experience
Enjoyed our visit; it was very pleasant. Dinner was very good but the green beans were very chewy/hard/not cooked thoroughly. The breakfast was delicious.
June 11, 2014
Rated 5.0 out of 5.0 by VAKO Best Place to Stay
Your room will be clean and comfortable, they have a bar, restaurant, pool, spa
June 10, 2014
Rated 3.0 out of 5.0 by Doug99 OLD Facility but Good Service
Friendly and accommodating as ever, but this is a very old facility and it really shows.
June 7, 2014
Rated 3.0 out of 5.0 by NDE3 Acceptable
This Hotel has been around for a while but is well kept. Our room was not ready when we arrived or at the official check-in time which was a huge inconvenience given the reason for our stay. The hotel knew in advance that they would have a heavy occupancy that weekend and should have made adjustments to assure rooms would be ready.
June 5, 2014
Rated 5.0 out of 5.0 Comfortable bed, beautiful atmosphere
This was one of the nicest stays I've had in a while at a hotel. The bed was the most comfortable bed I have had at a hotel. The room size was wide and open and very fresh and clean. The temperature in the room and throughout the hotel was very comfortable. The room darkening shades were so nice to have for the following morning, allowing us to rest and relax. The greeting at the front desk was amazing. The atmosphere throughout the entire hotel was very nice. I can not say enough about this hotel. Will be spreading great words about this place. Highly recommend it!
June 4, 2014
Rated 4.0 out of 5.0 by Ranger6410 Comfy Room
Nice accommodations. Being located adjacent the pool area is a mixed bag, nice for convenience, less-than-peaceful when a bunch of rowdy kids are having fun in the pool all day. Nice lounge area. Friendly, helpful staff.
May 27, 2014
Rated 1.0 out of 5.0 by Gimme a break! Two guests booked in the same room?
First, the room key would not work after we carried our luggage all the way to the room. I had to walk all the way back to the front desk again. (I'm handicapped with leg issues) Then, when they re-programmed the key, and I walked ALL the way back, the room was occupied with someone else's belongings. As I was exiting the room, the person who was already occupying the room CAME BACK. It was not a good situation and an ugly confrontation could have transpired. I tried to explain to the guy and then we had to walk ALL the way back to the front desk AGAIN. I can't blame the other guy, I would have been upset too. How can a modern hotel make this kind of error which could have turned real ugly real quick? Then, to make matters worse, I could not get a one hour late check out the next day. In all the times I've stayed at your chain of hotels, this is a courtesy extended to ALL PRIORITY CLUB members. Not at this place though! The only bright spot were the pillows, they were real nice. And not even a "How was your stay" upon checkout. Poor customer service to say the least and to a Priority Club member as well. As a Priority Club member for many years, I thought we deserved more.
May 24, 2014
Rated 4.0 out of 5.0 by OwensPLDC Nice stay
Building is older, but we'll kept. Parking is very limited. Front staff was very friendly. Room was small, but clean. Nice - condo style kitchenette... stove-top, sink, etc... Cleaning staff was using only elevator in building for work... OK, but they were riding up and down without equipment/carts... I believe customer is reason for business and appearance is important. Don't pile up trash and dirty linen from entire floor in hallway, employes should use stairs, except when moving carts, etc...
May 11, 2014
Rated 5.0 out of 5.0 by LRCP Exhibitor Labrador Retriever Club of the Potomac
The staff this year were especially excellent. This event is a huge undertaking for any hotel. Each year the event grows. Each year the hotel delivers. I was so impressed with how quickly the staff addressed the cleanliness of the hallways, staircases, in addition to the rooms they are responsible for. While I missed one day of cleaning, I had enough supplies. The rest of the days were taken care of and my room was always clean and refreshed.
It is not easy dealing with such a large a group of people with their dogs. I commend the staff this year for how well they accommodated us, and how well they took care to make our stay as enjoyable as possible. Thank you!! You are always so appreciated, and I don't want it to go without recognition.
April 15, 2014