Rated 3.8 out of 5 by 51
Rated 1.0 out of 5.0 by Lee1974 Very Poor Customer Service
I've stayed in this hotel in the past for many years, but this last visit was the worst one I've ever had. I was not greeted upon arrival by front desk staff. Walked into my room and the bathroom floor was flooded, called front desk to be switched to another room and was told that the key was going to be brought to me in a few minutes, waited about 30 minutes went to front desk myself and clerk said he completely forgot about us and there was my key. The second day housekeeping did not leave any small and medium size towels, I called front desk and requested more towels, and never got them. Very poor customer service.....Will never stay here again.
February 19, 2015
Rated 5.0 out of 5.0 buen servicio
mi estancia fue de trabajo y de place, muy excelente el ambiente y sobre todo el trato la verdad lo recomiendo ampliamente.
January 27, 2015
Rated 4.0 out of 5.0 by FerOntiveros Pesimo olor en habitación
Estive 4 dias y tres noches la ultima vez, desde el primer dia informé a recepción que desde el baño se expedía un olor muy fuerte a caño y por esto la estancia en la habitación no era cómoda ni satisfactoria. Me comentaron que mandarían a alguien en mi ausencia pero esto nunca pasó; no me pudieron cambiar de habitación por no tener disponibilidad (segun esto).
Fue muy mala experiencia en ese sentido.
January 21, 2015
Rated 4.0 out of 5.0 by DowntownBrown Nice hotel - an oasis in a border town
The staff was very helpful at all times. Aiding the traveler with both business and personal needs. The rooms climate control was outstanding at keeping the room at just the right comfort level. The desk and wireless internet connection made business easy. When needed the staff provided office solutions that overcame the challenge of conducting international business, a true plus for the professional trying to get the task done efficiently. The room was comfortable and quiet, these are the things looked for in a hotel when traveling.
January 11, 2015
Rated 5.0 out of 5.0 by mari(mar) RELAX DAY
Really relaxing hotel,comfort ,safety and ,ok price
January 8, 2015
Rated 5.0 out of 5.0 by pepin1963 servicio excelente
me visita al hotel en la cd de matamoros , es siempre muy agradable, llevo mas de 2 años quednadome en su hotel y lo seguire haciendo, mil gracias y saludos.
December 17, 2014
Rated 5.0 out of 5.0 by frankandAlma They really took the time to resolve a small issue
Great Food- The breakfast is Insanely Good. The rooms are great. Restaurant, Bar, Event Centers are all in a private/ Gated area on hotel premise . Very secure.
December 16, 2014