Rated 3.3 out of 5 by 8
Rated 4.0 out of 5.0 by ROSALIA UN BUEN HOTEL
EL HOTEL TIENE EXCELENTES INSTALACIONES CON UN BUEN MATENIMIENTO LA ALBERCA INTERIOR CON CALEFACCION Y AIRE ACONDICIONADO EXCELENTE, EL JACUSSI EXCELENTE, EN LIMPIEZA Y FUNCIONAMIENTO,EL GIMNACIO PEQUEÑO PERO FUNCIONAL, LAS HABITACIONES MUY BIEN ADECUADAS Y LIMPIAS, EL RESTAURANT BIEN QUIZAS UN POCO ARRIBA DEL PRECIO PROMEDIO DE MATAMOROS, UN BUEN DETALLE EL QUE FUNCIONE DESDE MUY TEMPRANO, LA RECEPCION Y BELL BOYS YA NO ESTA EN EL STANDARD DE ESTE COMENTARIO DIJERAMOS EL HOTEL HOLIDAY INN , EL PERSONAL NO, APATICOS NO SABEN NADA, NO LES INTERESA NADA, NO SABEN NI SIQUIERA PUNTOS IMPORTANTES DE LA CIUDAD, NO TIENEN PLANO DE LA CIUDAD ETC..
February 24, 2014
Rated 2.0 out of 5.0 by matus2000 Pesima Atencion
Pesima Atencion de el personal de frontdesk y restaurante, no me han podido enviar la factura correspondiente a mis consumos de room service, me urge que me los manden y solo me encuentro excusas y falta de profesionalismo, soy un cliente frecuente en todos los hoteles de la cadena y considero increible que no puedan expedir una factura inmediatamente.
November 29, 2013
Rated 2.0 out of 5.0 by BigAlfonso Job in Matamoros
I feel safe in this hotel, cleanliness personnel were very good, but personnel from front desk and captain of waitress in the evening and in the night wihtput idea of customer service.
November 11, 2013
Rated 4.0 out of 5.0 by aeromar stay for 20 days each month throghout the year
the service is almost excellent in all departments, the internet leaves much to be desired is regular, for companies that have more than a year to live at the hotel should have a discount on food and drink, my comments will be perhaps best in the next room that starts on June 10. regards
June 1, 2013
Rated 5.0 out of 5.0 by Alfredo12062428 Excellent Hotel staff to make me feel comfortable
During all my staying I had feel comfortable, the hotel staff are all time kindly including the driver for the shuttel from the airport and to the airport.
April 23, 2013
Rated 5.0 out of 5.0 by polosailor Great staff
Very comfortable hotel. All the people are very efficient and service oriented.
January 10, 2013
Rated 3.0 out of 5.0 by Ifernandez I can say it´s ok, nothing more...
The hotel is nice on the outside, rugs need lots of cleaning. One day the forgot to clean the room. Towels are gray and look old.
January 2, 2013
Rated 1.0 out of 5.0 by Rafinha Good Service and Price
Great service and excelent price, good location and very good restaurant,
December 6, 2012