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Rated 3.9 out of 5 by 154 reviewers.
Rated 2.0 out of 5.0 by No parking and LOUD music We arrived late (Which means we had to guarantee the room) there was NO parking that made us feel comfortable. When we got into our room, the room itself was GREAT but the Noise level from the bar or banquet hall literally shook our bed! We called the front desk to inquire about the music level and were ONLY told the the band would stop playing at 1AM. We were not given any other options. The music played till well past 2AM. We were so exhausted we over slept and did not get a chance to see or use any of the hotel amenities . October 26, 2014
Rated 5.0 out of 5.0 Great Staff!!! I can't say enough positive things about the staff! They're fantastic October 24, 2014
Rated 5.0 out of 5.0 comfort This hotel is well worth the price. I enjoyed the comfort and the smiles each time we came and went. Very friendly! It's close to express way access and so much around you with restaurants and things to do. I enjoyed my stay. October 23, 2014
Rated 5.0 out of 5.0 by extremely helpful The staff was extremely helpful and generous. I came in late and distraught after getting off the plane which was delayed twice. The staff member offered me a bottle of water, which I thought was a nice gesture; I'm sure she could see I was very tired and ready to get to my room. I would recommend this hotel, as well as any other Holiday Inn hotels. My stay at these hotels are always satisfying! October 22, 2014
Rated 5.0 out of 5.0 matteson,Il Perfect, just like other Holiday Inn, reliable and consistent. Great breakfast in Bar Louie selection and easy to get at location off the freeway. A few nice restaurants nearby as well. I highly recommend this hotel if you are in the area and need to have a good, comfortable place to stay. Select the "suite" if you have kids with you as it gives you much more room as well. October 22, 2014
Rated 4.0 out of 5.0 by Great Location Near Shopping We were there under sad circumstances. We traveled to this area to attend services for my uncle. Early the morning of the services we had a family tragedy with the unexpected death of a 33 year old relative. I missed the services for my uncle.. Later that night cousins from the east and west coast came to the hotel to see us. It would have been really appreciated if a slightly larger room could have been provided for a Platinum Elite member. I asked the front desk gal if we could be upgraded to a slightly larger room because of guests coming to the room to have a drink with us. She told me she could not give us anything else. That was very understandable. It would have been nice, however, if she had recommended a quiet place where 7 or 8 people could have met and conversed for an hour or two; she could have recommended a place in the bar, lobby, or anywhere else where we could have sat and visited. Other times when we have traveled and stayed at properties, we have been given automatic upgrades. The time we could have really used one, we were in a regular room. The hotel might have been full, I am not sure. I did not expect an upgrade, but it would have been very much appreciated this time. October 21, 2014
Rated 5.0 out of 5.0 by outstanding staff!! I just wanted to take a few minutes to thank the staff at Holiday Inn Matteson. I was having an important package delivered to the hotel on my recent business trip with a critical deadline. The staff worked with me to ensure that I was immediately notified upon arrival and then assisted to ensure it got to its final destination just in time. I also want to send a special note of thanks to the front desk for their outstanding job. October 20, 2014
Rated 5.0 out of 5.0 restaurand and banqet hall we were (other members) there for a conference and the conference hall, the amenities were adequate and the restaurant was fa-bolus. October 19, 2014
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