Rated 4.1 out of 5 by 233
Rated 4.0 out of 5.0 by happyhappy11 easy access
it was a nice place with a good restaurant nice staff easy access to the interstate. the room night shades were poor they let in to much outside parking lighting.
March 25, 2015
Rated 5.0 out of 5.0 by kroger619 nice and clean
The hotel was nice and clean but I think the people make it the best. Many people hanging out in the common lobby.
March 24, 2015
Rated 5.0 out of 5.0 by markreiter72 helpful staff
huge, clean hotel located off I-57, great service and friendly helpful staff
March 22, 2015
Rated 5.0 out of 5.0 by jimphi good security
The hotel was very clean with good security. The parking lot is well lit. The room was very clean and pool was nice
March 19, 2015
Rated 2.0 out of 5.0 by not satisfied in Matteson little things that added up
The staff, room and Bar Louie were all very nice. I just had a whole bunch of little things irritate me.
- I like a caffeinated soda in the morning. The machine was out of Dew and Pepsi. I know that happens but then this morning it was out, I went up a floor and they were out - why have machines then?
- I requested five glasses delivered to my room for a beer tasting. I was told a manager would contact me. When contacted, I was told the property has no glass, glasses - really?
- The table in my room was broken. It was promptly fixed after calling front desk.
- Bar Louis was very impressive and the staff was very friendly - when you saw them. The food was just fair for each of the two nights I ate there. Getting a cocktail really took ten minutes on more than one occasion - after ordering it.
- This morning I was up early ( looking for a Mountain Dew) and decided to have breakfast. I sat at the bar to watch ESPN and read my kindle. A server came up to ask if they could help me and I asked for a menu. I was told I was not allowed to sit at the bar. That just didn't sit well, so I left.
- When walking by the front desk I asked if there were survey forms that I could fill out. I was told no. I guess I was surprised because both elevators have signs asking you to let management know if you aren't having a 10 experience.
These are all very little things and I normally don't take the time to complain but, ugh.
March 19, 2015
Rated 5.0 out of 5.0 by sinin friendly
check in was very friendly and the room great. Had a good night rest and enjoyed the breakfast next day at Barlouie.
March 18, 2015
Rated 5.0 out of 5.0 by vicr252 nice,large
A nice, large, clean room with comfortable beds and lots of floor space. Room and bath were both clean, staff were friendly and helpful. Hotel Location is O.K
March 17, 2015
Rated 5.0 out of 5.0 by kathy517 nice size pool
Nice size pool/ great front desk people. need to fix HVAC in the room
March 16, 2015