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Rated 3.6 out of 5 by 118 reviewers.
Rated 3.0 out of 5.0 by OK stay, helped a lot by attached restaurant The hotel staff try their hardest (and are very friendly and helpful), but you can tell they recognize the short-falls of the property. It's just too big to fully modernize for the lower prices they are forced to charge (because of location). The carpeting is new, the bathrooms have been remodeled in the past year or so and the change of pillows mid-stay from the crummy HI pillows of the past (the ones they wrap with the "Firm" "Soft" belts) to modern, full-size pillows is a huge plus. Unfortunately, the mattresses still feel cheap, and the hotel just feels dark and depressing. August 18, 2014
Rated 5.0 out of 5.0 by Great service from Great Place clean room, friendly front desk, great place to eat on site. stayed for 4 days. we had our annual meeting on site as well big banquet. would come back here again in the future. August 17, 2014
Rated 5.0 out of 5.0 by Business Travel Very good value for the cost. Accessible from interstate and close to variety of dining and shopping. Very attentive front desk. Bar Louie is a modern addition to hotel dining. Room was very clean and comfortable. August 14, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn Will never stay at this unprofessional ghetto place again!!!!!!!!!! August 13, 2014
Rated 5.0 out of 5.0 by Exceptionally Friendly Staff, Well-kept Facilities, Exceeded Expectations~ Couldn't be happier with my decision to stay here! from check-in to check-out, my stay was excellent. The staff at the hotel were extremely friendly, accommodating, and caring. My room, the breakfast area, fitness center, bar, etc were all clean and up-to-date. Would certainly stay here again! August 13, 2014
Rated 4.0 out of 5.0 by Enjoyed the Bar! We really enjoyed Bar Louie at this hotel...everyone was friendly and helpful...the only downfall was the music on Friday night...the DJ's system was fuzzy...but the songs he played were great. August 11, 2014
Rated 4.0 out of 5.0 by Comfortable and Friendly My first time at the Matteson Holiday Inn and I enjoyed my stay. I was greeted with smiles, and joking around. The room was very clean, bed extremely comfortable. I did find the decor out dated and I think this hotel will need a major upgrade to bring it to Holiday Inn standards. This is a friendly place and I look forward to being back there again. August 8, 2014
Rated 3.0 out of 5.0 by Great Space The suite had great space to store all my reunion items. It would have been nice if the TV in the living area had the same cable stations as the bedroom. The front desk was not impressive. Requested a late check out and was told my room would be open till Noon. At 11:00 all room keys were deactivated. Since the elevator is controlled by the room key, we couldn't get to the room even if someone was in it. On Friday evening around 9 pm I was in a long line to check in. Only one clerk was available. Went to purchase food at Bar Louie, but the music was too much for me just standing at the entrance to pick up a salad. Hostess wasn't nice. Had problems with my banquet also. August 6, 2014
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