English
Chicago Matteson Conf Ctr
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1 800 972 2494
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Hotel Contact Information
Hotel Front Desk: 1-708-7473500
Hotel Fax: 1-708-8982807
Hotel Fax: 1-708-8982807
Rated 4.1 out of 5 by 18
reviewers.
Rated 5.0 out of 5.0 by BigGrammy Check in was very smooth and just leaving at check out was a big plus.
Went we arrive we were greeted and smoothly checked in. The room was ready and clean, the pool great and we had a great time. Not many people were there so we did not have any problems and the kids were able to play and enjoy themselves. We did not use the bar but it looked inviting. We look forward to going again.
April 11, 2013
Rated 2.0 out of 5.0 by JanetD1 Not sure how the reviews were so good?
I am going to email the manager directly, but not sure how so many people enjoyed this hotel? The pool was cold for the very short time my two boys were able to be in the pool (before 4 p.m. actual check in time). After 4 p.m. it was a madhouse! There were at least 17 little kids in the hot tub, and maybe 25 teenagers in the pool and running around the outside of the pool. Maybe 30 adults were around the outside of the pool. It was absolutely overcrowded! The door to the pool was propped open, so I am assuming many of those in the pool may not have been staying at the hotel. We decided to go eat at BarLouie and then come back and try it again, but Bar Louie took forever! It was the final four game playing on the television and although the Bar was busy it was not overcrowded (yet). The poor waitress had over 15 tables to wait on and missed a few things on our order and it took over 40 minutes to get food. Not sure why the planning was so poor with a Final Four game on and all, and it looked like a convention of some sort was going on as well! We went back to the pool around 9:00 and the hot tub was blocked off out of order, things floating in it and the electrical light pulled out in the tub, obviously not an easy fix. The pool was now cloudy and just freezing. My daughter who never got to swim, could not now. We went back to Bar Louie for a snack, but now it was a nightclub with bouncers, and completely over crowded! We decided to just go watch the rest of the game in the room and then go to bed. It was not a good night's stay. Earlier, at 3:45 we called the desk, my husband forgot to order it, and asked if we could get a roll away, I thought I had pre requested it. Well, low and behold, they were all taken for the night! Again, not a great stay at all. Around 8 a.m. there was a loud knock at the door, my husband ran to the door and asked who it was, he said, "Open the door". My husband said, "why?" and then he said "Oh, I have the wrong room, I needed to get some bags." Looking through the peep hole he looked "official from the hotel staff", but to say "open the door", just weird. I am going to request a credit for another night's stay at another Holiday Inn.
April 8, 2013
Rated 4.0 out of 5.0 by KeyLoLo Great Weekend
George was a great host and worked hard the whole weekend. The only thing I would like is if there was a microwave on each floor since I was unable to get a suite with a microwave included.
March 26, 2013
Rated 3.0 out of 5.0 by budcaruso Clean Room, Good Price, Freezing Cold Pool
I live in the area and was very pleased to see HI return to this location. I stopped by to check out the facility which has been nicely updated including a two story Bar Louie in what used to be the atrium lobby. The Holidome pool area has been scaled down. I wasn't able to enter the area as it was closed for repairs. It appeared to be nicely heated as the windows were quite steamy.
We booked a room mostly to support the brand returning to the area and to take our grandkids swimming for their birthday. We checked in and went to the pool to find it VERY cold. I phoned the front desk and asked if something could be done explaining that this was the reason for our stay. We waited several hours and went back down and it hadn't changed at all. Young kids will want to get in no matter what which forced us to get in with them and we absolutely froze!
Again I asked if something could be done overnight so it would be somewhat swim-able in the morning. The next morning it was the same situation. When we checked out I expressed my discontent only to be told that "the guy checked it out yesterday and it is at 80 degrees"
I told them I had two problems with that. First off I have a pool and I know there was no way the water that was actually in the pool was close to 80 degrees regardless of what it was "set" at. Secondly I would have much preferred to be told that that was just the way it is and there is nothing we could / would do about it. that would have provided me the opportunity to check out and move over to the Tinley Park HI where I know the kids could have swam comfortably which is all we wanted. I live 15 minutes away in a very nice home, I really didn't need to sleep in a hotel.
I do think it is a nice facility and I hope they get the bumps ironed out.
February 22, 2013
Rated 5.0 out of 5.0 by ChrissyAndDon A great place to stay
This is one of my favorite Holiday Inns and being a PriortiyClub Member makes it even better. Check-In is a snap and if possible the upgrades are always appreciated. This Holiday Inn also offers me great flexibility from early check-in, extra pillows or towels and late check-outs. This means it's never a morning rush to leave. I like having the option of room service instead of going out to eat, but when we do go out to eat, there are many fine restaurants in the area. A great place to stay and it's truly a good value too.
February 17, 2013
Rated 5.0 out of 5.0 by pickonstrings Visit here if you can
Very nice hotel big convention center. Bar Louie should be called "LOUD Louie" 20 big screen T.Vs but you could not hear them. People were actually yelling at each other because they could not hear. Food looked good. Had breakfast the next morning Belgian waffle was great the eggs were poached just right bacon just right. Service staff should receive the bronze star, and my complements to the chef.
Room was clean, door lock was loose hotel in the states should look at the European doors they are like safe doors. But latched good and was secure. Toilet lid was stained but I have seen worse.
Great hotel have a stay.Thanks.
February 14, 2013
Rated 5.0 out of 5.0 by Skywise Friendly staff in a great location
I travel on business frequently and stuck 'downtown' a lot. I prefer a quieter, less crowded place to spend the evening. Bed is very comfortable, love the pillow selection, and I've stayed there enough that the desk manager greets me by my name when she sees me. Nice area, traffic isn't heavy, lots of restaurants nearby, and the internet has never failed to work. I-57 is a low traffic straight shot into the areas I work in south Chicagoland. A good place for a business traveler like me.
January 17, 2013
Rated 4.0 out of 5.0 by Ksharp Good experience, good staff
Upon arrival the front desk was extra receptive and hospitable, what I might expect at a higher tier hotel, and I really appreciated that friendliness, especially after a long travel. Overall, the staff was very friendly and personable.
The hotel and room was clean, and quite comfortable with free wireless internet (I always expect free internet and charging for it nowadays would be nearly as tacky as charging for your water or electricity). The room had a digital, wall-mount thermostat which makes adjusting room temp clear and easy. The off-low-high switches below a room window are frustratingly vague, but a more standard thermostat like this room had gives one more of a feeling of home and adds a noticeable touch of polish to the overall experience.
As a platinum member, I'm accustomed to a complimentary breakfast at Holiday Inns, so I was disappointed at this location. I was more disappointed with the front desk staff at the time who explained that at this location, instead of a complimentary breakfast, I get a gift bag upon arrival. The gift bag was dumb: a bag of chips and a bottle of water. That response was stupid and it still sticks out in my mind. Far better to just explain that the hotel doesn't directly operate the restaurant and apologize. Again, the gift bag was dumb and pretending like it's a substitute for breakfast is phony and insulting. Just be straight with me.
Priority club members are not forgotten and the other normal perks are still there. We were given a top floor room (with fridge) that was virtually silent and peaceful. Additionally, we were told that shuttle operation times were more flexible for us.
The complimentary shuttle service was very convenient in getting us to the nearest Metra station where we trained into downtown Chicago. Transportation for this trip was complicated with all the transfers and next time I'd choose to stay closer to downtown, but the hotel shuttle made it possible and I was thankful for that. Know this: the shuttle only runs 9am - 9pm. Call to get the latest shuttle times if your transportation plans will rely on it. (Tip: they can sometimes be flexible with those times if you explain a needy situation.) Generally, if your business or pleasure is in/near downtown Chicago, this location is not a good choice. We probably spent a total of 2 hours in travel each day to downtown and back.
December 31, 2012
