Rated 3.5 out of 5 by 64
Rated 5.0 out of 5.0 by Brownorchid1 Excellent service and great value
We were pleasantly surprised. The front desk staff were very friendly, the rooms are modest but very clean, excellent location..
December 7, 2013
Rated 2.0 out of 5.0 by MNF1 Not impressed compared to other surrounding Holiday Inns
This hotel has been renovated and was under construction for a very long time. I would have thought it would have been a nice as the surrounding Holiday Inns. The beds were very low to the ground, the bed did not sleep very well, and the elevator had writing on the walls. It does seem much work or $ was put into this hotel as compared to the others. The bathroom was nice. The TV was an off brand which gave us problems with the loading channels. When I walked in, the club was very loud and disrupting. I used reward nights for payment and the front desk wanted to charge a $25 incidental fee. After explaining the terms of my stayed never explained this information she waived it. I never paid this at other Holiday Inn stays. Not very pleased with the stay at this location and will not return.
December 5, 2013
Rated 5.0 out of 5.0 by TGreen Great Holiday Stay
My wife and I stayed at this Holiday Inn for the Thanksgiving holiday, and, to our delight, the quality of our room was as good as what we encountered from the previous stay for our honeymoon.
The room was well-decorated, very clean, spacious, free of any unpleasant odor, and we greatly appreciated the amenities which included a microwave, large mini-fridge and hassle-free WiFi. The staff was friendly and provided good assistance when we called for service or questions.
We're looking forward to staying here again when we come to town for Christmas.
December 3, 2013
Rated 2.0 out of 5.0 by daygo Have seen Better Days.
Housekeeping did not repliish the room with necessary items. Desk staff not always personable. Glitch in system caused an overcharge to my card which cost me time in calling the hotel and my bank for reimbursement. Club on-site presented parking issues upon our returning to the hotel in the PM, should have been assigned designated parking. spot.
November 7, 2013
Rated 4.0 out of 5.0 by Patrick87 Nice beds
Good place to stay, comfy beds , staff is very friendly and helpful .
November 5, 2013
Rated 4.0 out of 5.0 by WhatRUInfor This is a "dolly" at Matteson.
I enjoyed my recent stay at the Matteson, Il Holiday Inn. I found it to be clean, comfortable, and efficient in the primary accomodations that business travelers look for.
The room was certainly clean and comfortable, but not without a couple of flaws such as a very slow running toilet that makes you think that you will have a backup every time that you flush.
The availability of ice and vending items was scarce on the hotel floors, but there was a gift shop open during business hours for sundrie items.
There are certainly many convention rooms and facillities for attendees, including a Bar Louie restaurant that serves as a sports bar, too.
The breakfast menu was a little pricey but the food was hot and tasty.
As I said, I enjoyed my overall experience.
November 3, 2013
Rated 1.0 out of 5.0 by 773504Girl Should close to take care of in-house issues like customer service and hotel cleaniness
I've stayed at this hotel a few times this year for business. Each time I had a horrible experience. The last time I was in the area I tried another hotel in the area and it was a breath of fresh air compared to this Holiday Inn. For starters, the staff has a high turnover rate. Literally, one day one person was working there and another he was let go (that's another story why I know he was let go...that wasn't to professional for a manager to share that with me but anyway...#. The hallway has a peculiar smell to it. Housekeeping forgets to leave towels in the bathroom. The sheets are disgusting #dried blood stains). The room keys NEVER work. The list goes on and on. The best thing about the hotel is the parking. Bar Louie which is a restaurant attached to the hotel turns into a club some nights so you can hear the loud music in the room depending on the side of the hotel you are staying on. I will never ever stay at this Holiday Inn property even if it were free. I am going to write Holiday Inn Cooperate office to let them know about this property. It's really not okay for fair too many reasons.
October 24, 2013
Rated 4.0 out of 5.0 by nikeman01 Great room, terrible communication between each other in the office
My room was great and my stay was great for the whole week. I had problems with the front desk because they didn't combine my separate two night stays (monday and Tuesday then Wednesday and Thursday night stay.) Because as an IHG member I would be able to get the gas cards. I told them on Monday and Wednesday that I would want BP gas cards and they said they had it taken care of. On Thursday night I went to check on my gas cards that are part of the certain package when you stay and they were not going to have them for me. They said they were going to mail them to me and I still haven't received them yet. They also called me because they didn't receive payment for the Wednesday and Thursday night stay. It turns out that the girl at the front desk forgot to combine my two stays and charge it to the credit card. Starting to think I will never get my BP gas cards from them.
October 20, 2013