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Rated 3.9 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by location and service this hotel being located right off of I57 was very convenient for us to drive in. October 31, 2014
Rated 5.0 out of 5.0 Nice Location I stayed at this hotel to attend my class reunion and the location was perfect for me. Close to the highway. Everyone was very nice. Staff friendly, helpful....room was clean.... location perfect for me to get where I wanted. I would stay here again.... The road construction was painful but signage and directions were fine. Once the road construction is completed, It will be wonderful October 31, 2014
Rated 5.0 out of 5.0 by Only 1 night but great night I recently stayed here for only 1 night out of convenience and am I glad I did! The front desk staff was welcoming and very helpful. When I got up to my room it was very clean and even had a great view looking at the express way! I didn't get a chance to use the pool or hot tub but it looked like it was really nice.I was very pleased with the breakfast offerings at the Bar Louie. In the seating area there were plenty of TV monitors with various news programs which for me was great since I am a bit of a news junkie.Overall this was one of the best experiences I have had at a hotel. October 30, 2014
Rated 5.0 out of 5.0 by “comfortable” In town for a few days. this is a nice property. very nice and efficient staff. although the property has been around for a while, they have kept it up to date. room was clean and well furnished. very comfortable bed. pretty decent breakfast in the morning. October 29, 2014
Rated 5.0 out of 5.0 by Swimming pool and restaurant Huge swimming pool with hot tub and nice restaurant environment and good selection of beverages. October 29, 2014
Rated 5.0 out of 5.0 by great shuttle service We spent one night before flying out of Midway-Chicago. Everything was perfect. Wonderful hot breakfast, great shuttle service to and from airport. Also nice safe extended parking for our car. I would highly recommend this hotel. We were with a group of six and we were all very satisfied. October 28, 2014
Rated 2.0 out of 5.0 by No parking and LOUD music We arrived late (Which means we had to guarantee the room) there was NO parking that made us feel comfortable. When we got into our room, the room itself was GREAT but the Noise level from the bar or banquet hall literally shook our bed! We called the front desk to inquire about the music level and were ONLY told the the band would stop playing at 1AM. We were not given any other options. The music played till well past 2AM. We were so exhausted we over slept and did not get a chance to see or use any of the hotel amenities . October 26, 2014
Rated 5.0 out of 5.0 Great Staff!!! I can't say enough positive things about the staff! They're fantastic October 24, 2014
Rated 5.0 out of 5.0 comfort This hotel is well worth the price. I enjoyed the comfort and the smiles each time we came and went. Very friendly! It's close to express way access and so much around you with restaurants and things to do. I enjoyed my stay. October 23, 2014
Rated 5.0 out of 5.0 by extremely helpful The staff was extremely helpful and generous. I came in late and distraught after getting off the plane which was delayed twice. The staff member offered me a bottle of water, which I thought was a nice gesture; I'm sure she could see I was very tired and ready to get to my room. I would recommend this hotel, as well as any other Holiday Inn hotels. My stay at these hotels are always satisfying! October 22, 2014
Rated 5.0 out of 5.0 matteson,Il Perfect, just like other Holiday Inn, reliable and consistent. Great breakfast in Bar Louie selection and easy to get at location off the freeway. A few nice restaurants nearby as well. I highly recommend this hotel if you are in the area and need to have a good, comfortable place to stay. Select the "suite" if you have kids with you as it gives you much more room as well. October 22, 2014
Rated 4.0 out of 5.0 by Great Location Near Shopping We were there under sad circumstances. We traveled to this area to attend services for my uncle. Early the morning of the services we had a family tragedy with the unexpected death of a 33 year old relative. I missed the services for my uncle.. Later that night cousins from the east and west coast came to the hotel to see us. It would have been really appreciated if a slightly larger room could have been provided for a Platinum Elite member. I asked the front desk gal if we could be upgraded to a slightly larger room because of guests coming to the room to have a drink with us. She told me she could not give us anything else. That was very understandable. It would have been nice, however, if she had recommended a quiet place where 7 or 8 people could have met and conversed for an hour or two; she could have recommended a place in the bar, lobby, or anywhere else where we could have sat and visited. Other times when we have traveled and stayed at properties, we have been given automatic upgrades. The time we could have really used one, we were in a regular room. The hotel might have been full, I am not sure. I did not expect an upgrade, but it would have been very much appreciated this time. October 21, 2014
Rated 5.0 out of 5.0 by outstanding staff!! I just wanted to take a few minutes to thank the staff at Holiday Inn Matteson. I was having an important package delivered to the hotel on my recent business trip with a critical deadline. The staff worked with me to ensure that I was immediately notified upon arrival and then assisted to ensure it got to its final destination just in time. I also want to send a special note of thanks to the front desk for their outstanding job. October 20, 2014
Rated 5.0 out of 5.0 restaurand and banqet hall we were (other members) there for a conference and the conference hall, the amenities were adequate and the restaurant was fa-bolus. October 19, 2014
Rated 5.0 out of 5.0 by staff and room I was there with other people joining from different part of the country for a workshop and the experience of stay was not less than any other hotels of the same class or even higher. October 19, 2014
Rated 5.0 out of 5.0 by top notch people We were very pleased with this hotel. Every member of the staff that we encountered was top notch October 19, 2014
Rated 5.0 out of 5.0 by easy access Easy access to the highway. Big banquet hall/ with great food. Very satisfied with the room size October 19, 2014
Rated 5.0 out of 5.0 by Hotel Chicago Great place to stay and friendly. Hotel was very accommodating. Room size is great for business travelers and has all ammedities. October 10, 2014
Rated 5.0 out of 5.0 by Clean and comfortable bed. Greeted very courteously and helpful. The room was comfortable and enjoyed the outside view from my room. The bathroom was clean and met all my expectations. This is the second time I have spent at this Holiday Inn and enjoyed it very much. It was very close to my relatives I was visiting. I do plan to come back again in the near future. October 9, 2014
Rated 5.0 out of 5.0 by Service as usually expected Service and facility was good as expected. Will continue my stays here. October 9, 2014
Rated 4.0 out of 5.0 by Staff was great and prepared for power outage David at the front desk was remarkable. The staff handled a power outage and helped guide guests to elevators that were working for patrons that were stair challenged like us. The area was safe and seemed well protected. The bed was very comfortable and when we asked for extra towels they arrived within minutes. Impressive staff. October 5, 2014
Rated 5.0 out of 5.0 by room comfort The fridge in the room was very loud, spoke with the front desk and was told that they are in the process of being replaced. September 30, 2014
Rated 4.0 out of 5.0 by Good stay This is nice place. Plenty of places to eat nearby. There is also a good bar/lounge off the front desk. The property has a large parking lot to park in. The staff was very friendly. The only thing not so positive is that if you like to exercise on the road, like I do, you could call and ask the status of the fitness center. I made them aware of several pieces of the equipment that are in need of repair. The front desk clerk said he would look into it. Otherwise, a really good stay and a nice hotel. September 27, 2014
Rated 5.0 out of 5.0 by Long Drive After long drive the place feel like home. Friendly housekeeping staff September 27, 2014
Rated 5.0 out of 5.0 by Great Room Great room, friendly front desk, great bar louie foods!! September 27, 2014
Rated 4.0 out of 5.0 by Clean Comfortable Room and great customer service. Ideal location, great front desk reception, clean and comfortable room. The only negative was the water pressure. Poor water pressure for taking the shower. Top latch on door was broken. September 26, 2014
Rated 2.0 out of 5.0 by Used to be better This hotel is on the decline. It used to be my favorite hotel as they were constantly improving. The hotel has changed management and no longer caters to Holiday Inn Priority Club members. The area with free snacks, appetizers, and a couple beers is no longer available. Dear management: Guys I work with travel to this area all the time for work. We use to come 45 minutes or more just to stay at this hotel when other Holiday Inns were closer. You got cheap and you lost our business. Do the math. 4 guys X 4 rooms = 16 nights sold. We use to stay at this hotel every month. Now we don't. What was your cost for the snacks and a couple beers. $5 per guy per room? That was likely well within your profit margin for what you charge for a room. Now you get $0. September 25, 2014
Rated 4.0 out of 5.0 by A good spot to rest the staff was nice and helpful. The rooms were very clean and the beds were great. If you need a place to rest with no worries this place is a good choice. September 25, 2014
Rated 5.0 out of 5.0 by WE LOVE THE HOLIDAY INN MATTESON! I'm an RVP with PRIMERICA FINANCIAL SERVICES. You have hosted 2-3 major events for us over the past 5 plus years. . . I have actually lost count. IT WORKS FOR US! The location is good. You're accessible to numerous places to shop and eat. The STAFF, in my opinion has been nothing but a accommodating. To put it simply. . . .IF IT AIN'T BROKE, WE AIN'T TRYING TO FIX IT!!!!! Sincerely, Beverly Menafee September 24, 2014
Rated 5.0 out of 5.0 by Comfortable rooms Comfortable rooms. Bed was nice and soft. Pool was nice and big. S September 21, 2014
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