Rated 4.2 out of 5 by 447
Rated 2.0 out of 5.0 Unaccomadating nonimformative reservations , fairly cleaned rooms ,poorly maintained pool and management follow up .,
Reservations were made for 8 guest in adjoining rooms to celebrate my daughter birthday. When we checked in at 4:10 , we were told there was a additional $50 charge to each room in case of damages that would be refunded at checkout (this information was never mention during my reservation ). I had to sign a statement that all children will remain in my eye sight at all times but yet they did not honor my request for adjoining rooms. The clerk was nice and listened, apparently there was nothing she could do . So , naturally I wanted to see manager who was witnessing the entire conversation . He came over never identified his self with his name , no name tag , no greeting just a flat , unconcern affect stating reservations is just a privledge that are not always honored. Needless to say , we called other local hotels but no availability and our guest were arriving . So , we checked in . At about 7:30 pm while we were changing for pool ,2 men arrived at my daughter door , it was hotel security to check our rooms for occupancy . Of course we passed , but I found this to be insulting or maybe some form of harassment . Especially since I noticed he didn't check any other rooms on that floor. Anyway, pool room was overcrowded and the temperature of the pool room and water was too warm . I know it was breeding bacteria , the water wasn't that clear . Needless to say we entered and exited the pool room all at the same time . The bathroom wall above the toilet had dried white splatter on it ,God only knows what that was. The back side of toilet seat had yellow stains and the bathroom floor corners had build up crud. Overall, we made the best of stay by cleaning where needed,ordering out pizza, girl talk and other fun stuff . BUT , I was and still am dissatisfied with the provided service.
February 11, 2016
Rated 5.0 out of 5.0 by Vonnieboo Great Room Updates
I have been a patron of this property for almost 10 years. The upgrade made to the property are amazing. I am still recommending this property to all my clients (event/meeting planner). friends and relatives.
Thank you IHG for your attention to detail and providing our community with a quality place to celebrate.
February 10, 2016
Rated 5.0 out of 5.0 by Neesh325 Holiday Inn Matteson
This property is awesome stay filled with relax and fun. I will be making random trips to stay there throughout the year because of the great value it has to offer.
February 3, 2016