Rated 4.2 out of 5 by 55
Rated 3.0 out of 5.0 by Desi2 Pesky Housekeepers
I was first impressed with this hotel when I had to call and rearrange our reservations. I made several phone calls in preparation for this trip and the staff was very helpful every time and tried to accommodate our needs. When we arrived to the hotel, we had easy access to parking and check-in was a breeze. The onsite restaurant was handy as we arrived late and was able to grab a quick bite. Kids eat free was another bonus (although restrictions applied). The room itself was nice. I loved having the mini fridge and microwave right in the room. The decorative fabric on our bed was disgustingly dirty and the shower rod in our room was not secured properly. My biggest complaint was the housekeepers. On our first morning there, We were getting ready and heard the knock on the door. We ignored it the first time but when they came back again shortly after we opened the door and told them we would be gone in 15mins. They stood at the door and asked us for our trash and exchanged our towels. I thought it was a little strange that they just didn't come back later. Fast forward to the next morning, when I had went shopping and my husband and kids were still in the room. My husband had fallen back asleep and awoke to my 5year old son telling him there were people in the room he didn't know. The housekeepers had come in while my husband was still laying in bed. They asked if we needed towels, took the trash, and even started trying to vacuum before leaving the room. We made a make-shift do not disturb sign for the following morning as to not be bothered again. Another complaint is none of the front desk employees were on the same page as to if the waterpark was open on Friday night or not during our stay. Initially we were told it was, then told it wasn't so we made plans and when we came back to the hotel, it was in fact open that Friday night. We did not know we could swim at nearby hotel pool until a fellow hotel guest told us. It would have been nice to have known that at check-in as we were travelling with small children. I though breakfast at the Bistro was overpriced and a continental breakfast would have been nice considering the price of the hotel rooms.
December 1, 2013
Rated 3.0 out of 5.0 by Anitaontheroad Reservation trouble but OK room
We called the national reservation line. We received a company discount but the reservation was made for the previous day. We need the reservation for later that evening. They stated the room was not available so we called the hotel directly. We were told the room was available but refuse to give the company discount.
We needed a room quickly and needed a location right off the interstate. We were annoyed but tired of dealing with the untrained reservationist and made the reservation. The room was OK but making the reservation was a nightmare.
December 1, 2013
Rated 4.0 out of 5.0 by cbb01 holiday maumee
My stay was several months long. All front desk personnel were consistently friendly and helpful. Andrew in particular was very professional and represented Holiday Inn admirably. I would avoid the restaurant as there are far too many better choices in the area. Weekends tend to be busy due to the water park but the late night noise level is fairly well controlled. On the more negative side, I found the owners aloof and stand-off-ish. It is unfortunate that they monopolize the suites on the forth floor and give it such a strong odor of curry that I requested a room/floor change. ( I would think this to be contrary to Holiday Inn policy) I also had an instance of a housekeeper (male) walking in on my wife and continuing his duties despite her being in bed! I understood that he may have been related to the owners. It seems this Holiday Inn is successful despite its owners. The front desk views customers as #1 hopefully the owners will learn.
November 12, 2013
Rated 5.0 out of 5.0 by Mimi21 Very clean and comfortable!
We stayed in a room with a King-size bed and separate seating area. The bed was very comfortable and the room was clean. A mini fridge and microwave were provided. The location is easy to access right off the interstate and there are many restaurants and shopping nearby. Would definitely stay here again.
November 3, 2013
Rated 5.0 out of 5.0 by Vsosa Mr. Sosa
Thank you mike for making feel at home. Thanks for the wonderful service and your devoted preocupation of serving with high quality your clients. I really appreciated it.
November 1, 2013
Rated 1.0 out of 5.0 by AC47 Not our cup of tea
After driving 13 hours and arriving late in the day, check-in was smooth with a very congenial desk clerk. A bit disappointing to find out there was no pool immediately without crossing the parking lot and street to a "sister" hotel and showing our room key, especially since the chlorine smell was so overpowering when we walked in the main entrance. It was a cool and rainy weekend without much time to spare, so onsite convenience would have been a blessing. The offer of a water park is truly not exciting for most senior citizens, especially when offered at an additional cost. The room was comfortable, but the bed pillows appeared to have been laundered and left to be lumpy, misshapen fluffs shoved into their cases, and felt very much the same. The following morning proved disastrous when housecleaning knocked on the door at 8:45 am when we were still in bed, then again at 9:40 am because we didn't invite them in the first time, but then, English clearly was not a primary language for them both, so it is quite conceivable the they thought we told them to come back in 50 minutes. Continuing with the morning, the shower would not drain, there was no venting system in place to prevent the bathroom from becoming a sauna full of steam, the hair dryer did not work, one of the coffee cups was discovered to have a hole after it was filled, and no "continental brunch" available for very light eaters with a time schedule only set the pace for a very disappointing visit. The reservations were for three nights and all three nights were priced differently - progressively higher in rate from Friday's check-in to Monday morning's expected check-out. The front desk clerk was somewhat baffled by my list of complaints and at an initial loss for words, then tried to find us another room, but did not have one on the same floor which was a request because of other wedding guests staying there. The upgrade offered with two queens and a sofa pull-out seemed such a waste for two people only requiring one bed, Then the king with a Jacuzzi or the suite with a king and a kitchenette, but all on lower floors than requested. He would have maintenance up to work on plumbing and electrical problems, but when we had to return at 1:00 pm, change for the wedding and be out of there by 2:15 pm, would maintenance have been finished in two and a half hours and would housekeeping have been back to finish, or would we have all been in the room at the same time? Trying to find a solution became stressful because it was taking longer than I would have liked, since breakfast had been ordered in the onsite restaurant and my spouse was sitting and waiting for me this entire time. As it was, service was slow, so nothing was found cold, but the toast was dropped on the floor and only took ten minutes to be replaced. The frustration led us to find another hotel in the vicinity and a conviction to not use this chain, again.
October 8, 2013
Rated 4.0 out of 5.0 by jivy12 great room and the waterpark was enjoyed by all
our only problem with this stay was the customer service. I had talked with someone the day before our arrival and asked that another guest be booked close to us as we were in town for a wedding. I was told that would not be a problem and the change would be noted on both of our reservations. I also had booked an early arrival due to the time of our event. when I went to check in, I was given attitude about our check in and informed that it was not noted on my reservation, I was able to show the front desk personnel the confirmation email that stated early check in and then was subjected to a rant about people doing their job incorrectly. when the other guest went to check in, we discover that they are 2 floors away from us and no mention of being placed close to our room. it was a great stay other than the communication problems between reservations, and the front desk. I have never stayed at a location that didn't recognize me as a member and ask about my stay.
October 8, 2013
Rated 5.0 out of 5.0 by Foxy45 Comfortable room and good service
The room was very comfortable and the staff was cordial and helpful. The bathroom could have been a bit cleaner but, overall, the room was clean.
September 21, 2013