Rated 4.0 out of 5 by 83
Rated 4.0 out of 5.0 by Connie C. Bunk bed were great for our tween and teen
We picked this place to stay for location and for the bed arrangements. Also for a pool that was supposed to be there. Found out that the pool was in the next hotel nearby. What a pain. Also, the price for breakfast was way high....and if you have a child under 12 they eat free, except for weekends...what? The buffet was so over priced, we went to Kroger and got muffins and yogurt. and fruit. Saved a ton of money from eating there. Sad too, because it's a nice place. The A/C had to be on constantly, to circulate the air, and my kids froze, but my husband and I were comfy. People rude and loud in hallways for the 1st few days...but otherwise, it was a nice place. For the money, you think we should have had breakfast included. Also, they sitting area was messy over the weekend; Staff lady was rude when we asked for a blanket. Everyone has their day, we get that. No place is perfect, we slept well, just wish we could have had a deal with the water park that was never open...probably due to the high price they charge for it.
July 15, 2014
Rated 1.0 out of 5.0 by unhappy grandmother Bed was ok, service average
I hated this hotel. I took my grandson for a baseball tournament. Would have loved for him to enjoy the water park, it was NEVER open!!!
July 15, 2014
Rated 4.0 out of 5.0 by Bucher5 Was an ok stay.
I stay at several hotels I month and this location was normal like most hotels. Customer service was good and the rooms were ok.
July 13, 2014
Rated 5.0 out of 5.0 by DrJ1952 Very good stay
The accommodations were excellent. The staff was even better. Everyone, desk clerks, waiters, grounds crew, housekeeping were courteous and professional. The water park for the kids were nice. The hotel included four tickets to the park. Parking is good and the location is right on time.
July 10, 2014
Rated 2.0 out of 5.0 by Jennerator Overpriced, dirty room and noisy floor!
The best part about our stay was the indoor water park, however we will never be coming back or recommending the hotel to anyone. Let me first start by saying that the two attendants at the front desk were excellent and they are an asset to that hotel.
We arrived and checked into the hotel room and the kids immediately went to play at the splash park. I unpacked and noticed that when I walked over to the TV in the bunk bed area of our room my socks were getting soaking wet. The floor was sopping wet and smelled of either stale beer or urine. I went down to the front desk and informed them. They seems legitimately concerned and said they had another room on another floor that they could move us to. After the long drive to get there, lugging our stuff up to our room and already unpacking, that option didn't appeal to us. So they offered to give us a bunch of towels to soak up the mess, an air fresher and then gave us a voucher for money off our breakfast that didn't even cover our cost. Not much of a compensation for a "multiple" hundred dollar room (I'm not allowed to mention the specific cost of our stay per the review guidelines)
On top of that our whole floor seemed occupied by a large group of teenagers or college students partying it up. We got locked out of your room twice (the room key worked once and then didn't work again)
On the day we were leaving (Sunday) my husband needed to send a fax back to his office. There was a different front desk attendant. He said he would fax it, however Monday morning when my husband's work crew arrived to the office, the fax had never been sent. That cost our business money for hourly waged employees that couldn't work without the fax.
The redeeming factor was that the water park was great! There are two other hotels right on that same drive. I wish we would have checked out those hotels instead once we got there.
July 2, 2014
Rated 4.0 out of 5.0 by Charity Biker Great Hotel
Excellent hotel and is modern. However, the only complaint was that the pool/water park has very limited hours that are very inconvenient and not conducive to use after check-in. They do allow you to use the hotel's pool across the street, which is even more inconvenient. We stayed there specifically to use the water park with the kids and never was able to use it.
June 30, 2014
Rated 4.0 out of 5.0 by Rughs Nice place to stay but breakfast ok
Stayed for one night, nice and comfortable. Breakfast service is ok and food was oily .
June 30, 2014
Rated 3.0 out of 5.0 by GoGo7 Breakfast Waitress
The morning waitress is the most attentitive without being intrusive I have ever seen. She is friendly,always remembers us ,speedy,efficient ...attends to our every need. The best value breakfast coupon is perfect !
June 28, 2014