Rated 4.1 out of 5 by 61
Rated 2.0 out of 5.0 by Unhappy9238 Too Busy
Well it started out that I may have had to wait longer than normal check in time to even get into my room, once I complained that my room wouldn't be ready by check in, the staff did make sure my room was ready on time. That was a plus. Then, however, Splash Bay was so packed that it wasn't as enjoyable as a time as I was intending it to be on the first day. Later on that night, we (myself and others) decided to order a pizza from the restaurant located in the hotel, it was the worst pizza I've ever had in my life. And this was AFTER, the restaurant gave my pizza to another guest because she mixed up our orders. I did end up with the correct pizza.
Then the room was so hot that in February we had to run the air conditioner all night long and was still sweating all night long. The next morning at a little after 9 in the morning, housekeeping just walked into our room, no knocking, no sign at all other than the door just OPENED ..even though we had not checked out yet. (check out time is 11 a.m.) Needless to say I don't believe that I will be going to this hotel again.
February 26, 2014
Rated 4.0 out of 5.0 by Mom of Two Family Fun
We came to the hotel specifically for the water park. The waterpark provided several hours of fun. Our eight year old enjoyed all the big slides and lazy river. The waterpark also included a large area for toddlers and preschoolers to wade, splash, and slide down slides which was perfect for our three year old. The hotel does provide pool towels. However, they go quickly so I do recommend that you bring your own pool towels. At no time did we find an available seat. All seats, tables, and lounge chairs were occupied at all times. We purchased the waterfun package that included a large pizza, soda, and tokens. The one topping pizza was delicious and fed our family of four. However, we could not find a seat so we did bring the pizza back to our room to eat. Our hotel room itself included a king size bed with pull out sofa bed. It was exceptionally clean and comfortable. Please note that I am a clean freak! I would definitely go again. In fact we have been here 3 times. Great family fun!
February 26, 2014
Rated 2.0 out of 5.0 by Volleyballcoach Noisey Heaters, overpriced for experience
I've been a rewards member for a few years now, and this was the first of two consecutive weekends that I've been disappointed by the overall experience that was delivered by HI. I spent this night in Maumee and the next night in Dayton at a competitive chain (no HI rooms available# and I was able to get better service, more comfortable experience #almost silent room heaters!), and an almost identical complimentary breakfast for almost half the overall room price. The HI restaurant would be a last resort for me again- overpriced 'fancy' food that tastes terrible. Would rather pack sandwiches and breakfast food than pay for that again. I get the pay-to-swim part of the facility, but 23 bucks to swim and 6 bucks to spectate is exorbitant. I would not stay at this location again.
February 26, 2014
Rated 4.0 out of 5.0 by George62 Clean hotel
Lobby and room was clean and roomy. It was the perfect location.
February 5, 2014
Rated 5.0 out of 5.0 by Acomens Comfortable and quiet
Friendly staff at the hotel, lounge and restaurant. Despite the subzero temperature the room was comfortable although the heater did make some noise. We cranked up the heat then turned the unit off. The room temps were fine. Enjoyed the menu choices for dinner and breakfast. Great bartender.
January 11, 2014
Rated 3.0 out of 5.0 by Cole10 Not as clean as I would have light
Stayed on Christmas eve and the front desk person wasn't that friendly.
December 28, 2013
Rated 3.0 out of 5.0 by Desi2 Pesky Housekeepers
I was first impressed with this hotel when I had to call and rearrange our reservations. I made several phone calls in preparation for this trip and the staff was very helpful every time and tried to accommodate our needs. When we arrived to the hotel, we had easy access to parking and check-in was a breeze. The onsite restaurant was handy as we arrived late and was able to grab a quick bite. Kids eat free was another bonus (although restrictions applied). The room itself was nice. I loved having the mini fridge and microwave right in the room. The decorative fabric on our bed was disgustingly dirty and the shower rod in our room was not secured properly. My biggest complaint was the housekeepers. On our first morning there, We were getting ready and heard the knock on the door. We ignored it the first time but when they came back again shortly after we opened the door and told them we would be gone in 15mins. They stood at the door and asked us for our trash and exchanged our towels. I thought it was a little strange that they just didn't come back later. Fast forward to the next morning, when I had went shopping and my husband and kids were still in the room. My husband had fallen back asleep and awoke to my 5year old son telling him there were people in the room he didn't know. The housekeepers had come in while my husband was still laying in bed. They asked if we needed towels, took the trash, and even started trying to vacuum before leaving the room. We made a make-shift do not disturb sign for the following morning as to not be bothered again. Another complaint is none of the front desk employees were on the same page as to if the waterpark was open on Friday night or not during our stay. Initially we were told it was, then told it wasn't so we made plans and when we came back to the hotel, it was in fact open that Friday night. We did not know we could swim at nearby hotel pool until a fellow hotel guest told us. It would have been nice to have known that at check-in as we were travelling with small children. I though breakfast at the Bistro was overpriced and a continental breakfast would have been nice considering the price of the hotel rooms.
December 1, 2013
Rated 3.0 out of 5.0 by Anitaontheroad Reservation trouble but OK room
We called the national reservation line. We received a company discount but the reservation was made for the previous day. We need the reservation for later that evening. They stated the room was not available so we called the hotel directly. We were told the room was available but refuse to give the company discount.
We needed a room quickly and needed a location right off the interstate. We were annoyed but tired of dealing with the untrained reservationist and made the reservation. The room was OK but making the reservation was a nightmare.
December 1, 2013