Rated 4.0 out of 5 by 80
Rated 5.0 out of 5.0 by DrJ1952 Very good stay
The accommodations were excellent. The staff was even better. Everyone, desk clerks, waiters, grounds crew, housekeeping were courteous and professional. The water park for the kids were nice. The hotel included four tickets to the park. Parking is good and the location is right on time.
July 10, 2014
Rated 2.0 out of 5.0 by Jennerator Overpriced, dirty room and noisy floor!
The best part about our stay was the indoor water park, however we will never be coming back or recommending the hotel to anyone. Let me first start by saying that the two attendants at the front desk were excellent and they are an asset to that hotel.
We arrived and checked into the hotel room and the kids immediately went to play at the splash park. I unpacked and noticed that when I walked over to the TV in the bunk bed area of our room my socks were getting soaking wet. The floor was sopping wet and smelled of either stale beer or urine. I went down to the front desk and informed them. They seems legitimately concerned and said they had another room on another floor that they could move us to. After the long drive to get there, lugging our stuff up to our room and already unpacking, that option didn't appeal to us. So they offered to give us a bunch of towels to soak up the mess, an air fresher and then gave us a voucher for money off our breakfast that didn't even cover our cost. Not much of a compensation for a "multiple" hundred dollar room (I'm not allowed to mention the specific cost of our stay per the review guidelines)
On top of that our whole floor seemed occupied by a large group of teenagers or college students partying it up. We got locked out of your room twice (the room key worked once and then didn't work again)
On the day we were leaving (Sunday) my husband needed to send a fax back to his office. There was a different front desk attendant. He said he would fax it, however Monday morning when my husband's work crew arrived to the office, the fax had never been sent. That cost our business money for hourly waged employees that couldn't work without the fax.
The redeeming factor was that the water park was great! There are two other hotels right on that same drive. I wish we would have checked out those hotels instead once we got there.
July 2, 2014
Rated 4.0 out of 5.0 by Charity Biker Great Hotel
Excellent hotel and is modern. However, the only complaint was that the pool/water park has very limited hours that are very inconvenient and not conducive to use after check-in. They do allow you to use the hotel's pool across the street, which is even more inconvenient. We stayed there specifically to use the water park with the kids and never was able to use it.
June 30, 2014