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Rated 4.4 out of 5 by 235 reviewers.
Rated 5.0 out of 5.0 by Excellency Once more the excellency of treatment overall was given. Thanks to all staff members for a great job. January 31, 2016
Rated 5.0 out of 5.0 by Atención del personal esmerada Recepción y el restaurant; personal muy atento y esmerado a atender nuestros reclamos de servicios. Cuarto limpio y adecuado. January 26, 2016
Rated 5.0 out of 5.0 by Puerto Rico Stay As I travel for business this establishment is always my go-to hotel, there is a delicious little restaurant just up the street that I enjoy visiting. Location of this hotel is perfect for me and is easy to get in and out of. To be a casino I never hear any of the noise in my room as I do at other casinos I've stayed at. I love the meet and greet Tuesdays where they offer free finger foods and drinks. January 26, 2016
Rated 5.0 out of 5.0 Comfortable bed and quick service Love it everything, but the internet in the room didn't work properly in some areas. January 22, 2016
Rated 5.0 out of 5.0 by Todo bien wifi no sirve Nunca funciona el wifi tampoco puedo conseguir el pin para mi cuenta igh es frustrante desde el 2004 trato y no ocurre nada. Ayer hable con alguien me dijeron que en cinco minutos me iban a enviar el pin por email. Han pasado cerca de 14 horas January 22, 2016
Rated 4.0 out of 5.0 by Comfortable bed and great service. Good experience for the price. Would appreciate if the hotel extends pool hours and provides a good wifi signal January 18, 2016
Rated 5.0 out of 5.0 Excelente Servicio! El servicio fue excelente. Hacía mucho tiempo que no regresaba al Holiday Inn de Mayaguez y la experiencia fue muy buena. El trato de los empleados fue muy especial, sobre todo el personal del Front Desk y el restaurante. January 18, 2016
Rated 2.0 out of 5.0 by Rooms Need Update The rooms REALLY NEED UPDATE. There was no refridgerator to store water or anything. There was no microwave to heat things up. No vending machine for drinks on our floor nor was there any ice machine. The room key card for the elevator didn't work right and we had to keep going to the desk to get another key card. The rug in the room was warped and worn out. The mattresses on the bed were worn out and when we laid in them they sagged and made noise. My back hurt when I got up in the morning. Having said that, the desk personnel were very accomodating and personable and friendly. The run down condition of this hotel was not their fault. The restaurant and casino were only OK. January 10, 2016
  • 2016-02-06 T11:28:33.707-06:00
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