Rated 4.5 out of 5 by 116
Rated 5.0 out of 5.0 by kennyb75 Great hotel and staff
Had a great ime here. Much better than expected. The rooms and the hotel was clean and comfortable. The hotel staff helped us all along the way. We don't know Spanish, but didn't need to. The whole staff knew English. Even the security guards outside helped us with directions and suggestions. The desk staff knew exactly what we wanted when we asked. Asked for a local restaurant and were given directions to a place right down the road that was excellent. We went back twice. If anyone is staying on the west coast, I would highly recommend staying here.
January 20, 2015
Rated 1.0 out of 5.0 by kaydeeover never again
Dirty moldy hotel room with leaking air conditioner.
Uncooperative staff at breakfast
January 13, 2015
Rated 1.0 out of 5.0 by Solina a nighmare that could have been solved with a conversation
I had stayed at this location in the past multiple times as I have family in the area. Usually a good price for location and services, upon my recent trip it became a "never to return" location. I had booked a suite with a pull out couch and instead they provided a room with a 2 people recliner....a dirty cream color recliner. This could have been easily solved by just moving me to a different room but the Manager refused to talked to me insisting that every suite had a pull out couch, that I just did nto know how to use it. Desperate I called customer service who was not helpfull at all, pretty much they said I had nothing to complaint since my reservation did not guranteed a pull out couch, I had to put the front desk person on the phone with customer service for them to validate that every suite has a pull out couch on this property. After about 1.5hrs they finally went to the room to check and validated the existance of the recliner and moved me to another room. The manager never faced me or apologized, customer service was rude and treated me as if I was dumb. Overall a disaster. NEVER AGAIN!
January 12, 2015