Rated 4.4 out of 5 by 147
Rated 4.0 out of 5.0 by Tampa6 Great staff and service
Enjoyed staying here for couple of days while visiting Mayaguez PR.
April 16, 2015
Rated 5.0 out of 5.0 by James_S Very Confortable Stay
Overall it was a great stay, the front desk and the personnel was very attentive. The renovations that the hotel has gone thru, gives you that refreshing feeling that you are walking into a brand new Hotel....
April 14, 2015
Rated 1.0 out of 5.0 by JMG1971 First and Last Time
This was supposed to be a great vacation for me and my wife. We stayed here for 5 nights. It started out by walking into our first room, yes; we ended up sleeping in 3 different rooms during this stay. The first room smelled of mold and had a clogged shower drain. We stuck it out for 2 nights before asking for a change. The 2nd had an infestation of ants. We got our final change to a room that had black mold on the ceiling of the shower.
While the staff tried to tend to our inconveniences of moving and all these problems, it was an insult for the manager to offer us free breakfast for 2 mornings to make things all better!
Shame on me for not viewing many of the reviews that I have just looked at now. There were previous mention of mold or musty smelling rooms along with shower issues.
I know the hotel is currently under renovations, but if certain rooms aren't up to certain standards, then they shouldn't be used.
I'm a very patient and understanding person, but this was just too many issues for 2 people to be happy and understanding with!
I have to say that the breakfast staff and front desk people were very nice. It just wasn't a pleasant stay at all. Feel like we just wasted and threw money away by staying there.
April 12, 2015