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Rated 4.6 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Best Holiday Inn Nationwide My husband and I have traveled across the United States and this Holiday Inn is, hands down, the most excellent Holiday Inn, and quite possibly one of the best hotels we have stayed in (and we have stayed in high end hotels such as the Ritz Carlton). We stay at this Holiday Inn at least once a year. It is clean, comfortable, and has an excellent staff. Alfredo's Restaurant is one of our favorite restaurants. You will not regret choosing this awesome Inn. October 23, 2014
Rated 5.0 out of 5.0 by Nice stay comfortable clean rooms. Nice size refrigerator. Friendly staff. Beautiful fall decor -Loved the beautiful antiques in the common areas and the many huge pumpkins throughout the lobby. Nice touch having a small pumpkin in our bedroom. October 23, 2014
Rated 5.0 out of 5.0 by friendly service and clean hotel facilities The service was excellent, for rooms, bar, lounged receptionist, check-in and check-out fast and accurate, October 23, 2014
Rated 4.0 out of 5.0 by So So... Check in was easy peasy with my room already booked through a reservation and a luggage cart available next to the exterior door. The desk agent was very nice that night. There is no ice machine on the second floor and no freezer in the mini-fridge. Additionally, we used our Rewards Nights for the room and were placed in the room next to the elevator shaft! So we spent thousands of dollars at Holiday Inns and then when it came time to use the perks, we got shafted...pardon the pun. Most importantly, THERE IS NO CONTINENTAL BREAKFAST and the restaurant breakfast doesnt begin until 6:30. The morning desk agent was less than hospitable while explaining this to me. The beds are comfy, but the carpets and decor are tired...but clean. October 20, 2014
Rated 5.0 out of 5.0 by Comfortable and full service Great stay in a clean hotel with lots of amenities including: dining and exercise facilities. October 16, 2014
Rated 5.0 out of 5.0 by Almost a Five Were it not for the noisy neighbors, I would have given my last stay five stars. Overall, an average value and good place to stay on the outskirts of Cleveland. October 15, 2014
Rated 5.0 out of 5.0 by Very friendly staff We were making a quick trip due to a death in our family. Based upon staying before, we called in a reservation. We were kindly handled by the reservation staff. We traveled and arrived in the Cleveland area well passed midnight. We were kindly greeted as if they were waiting for our arrival. The desk staff gave their condolences even though we did not remind them of the purpose of our stay. My six year old was greeted kindly by the security staff who kept my son occupied so I could check in. The room was excellent. The next morning my three year old got a little loud and unruly in the lobby with the pumpkin decorations. The staff was very kind to him acting as if it were no trouble. They helped me turn his interest into something more productive by offering crayons and some blank paper. We again were very impressed as we were 3 years ago when we stayed in the same hotel. October 15, 2014
Rated 5.0 out of 5.0 by Clean, comfortable,welcoming,great food! Holiday Inn at Cleveland Mayfield is my number one choice when I am in the area on business or leisure. The staff is friendly and very courteous and always willing to help whatever the need. The restaurant specializes in Italian fare, and every dish I have sampled is EXCELLENT! The rooms are always very clean... What more can you ask for? They have a repeat customer in me. October 14, 2014
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