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Rated 4.6 out of 5 by 119 reviewers.
Rated 4.0 out of 5.0 by So So... Check in was easy peasy with my room already booked through a reservation and a luggage cart available next to the exterior door. The desk agent was very nice that night. There is no ice machine on the second floor and no freezer in the mini-fridge. Additionally, we used our Rewards Nights for the room and were placed in the room next to the elevator shaft! So we spent thousands of dollars at Holiday Inns and then when it came time to use the perks, we got shafted...pardon the pun. Most importantly, THERE IS NO CONTINENTAL BREAKFAST and the restaurant breakfast doesnt begin until 6:30. The morning desk agent was less than hospitable while explaining this to me. The beds are comfy, but the carpets and decor are tired...but clean. October 20, 2014
Rated 5.0 out of 5.0 by Comfortable and full service Great stay in a clean hotel with lots of amenities including: dining and exercise facilities. October 16, 2014
Rated 5.0 out of 5.0 by Almost a Five Were it not for the noisy neighbors, I would have given my last stay five stars. Overall, an average value and good place to stay on the outskirts of Cleveland. October 15, 2014
Rated 5.0 out of 5.0 by Very friendly staff We were making a quick trip due to a death in our family. Based upon staying before, we called in a reservation. We were kindly handled by the reservation staff. We traveled and arrived in the Cleveland area well passed midnight. We were kindly greeted as if they were waiting for our arrival. The desk staff gave their condolences even though we did not remind them of the purpose of our stay. My six year old was greeted kindly by the security staff who kept my son occupied so I could check in. The room was excellent. The next morning my three year old got a little loud and unruly in the lobby with the pumpkin decorations. The staff was very kind to him acting as if it were no trouble. They helped me turn his interest into something more productive by offering crayons and some blank paper. We again were very impressed as we were 3 years ago when we stayed in the same hotel. October 15, 2014
Rated 5.0 out of 5.0 by Clean, comfortable,welcoming,great food! Holiday Inn at Cleveland Mayfield is my number one choice when I am in the area on business or leisure. The staff is friendly and very courteous and always willing to help whatever the need. The restaurant specializes in Italian fare, and every dish I have sampled is EXCELLENT! The rooms are always very clean... What more can you ask for? They have a repeat customer in me. October 14, 2014
Rated 5.0 out of 5.0 by Frequent destination This hotel has a unique blend of locals and business travelers who regularly visit the restaurant/bar which provides a nice departure from the normal business only dialog. October 7, 2014
Rated 5.0 out of 5.0 by friendly staff great! will come back to hotel next time im in town October 3, 2014
Rated 5.0 out of 5.0 by Have stayed at this Holiday Inn many times I have visited this Holiday Inn many times. I am always very satisfied with the overall experience. The staff are polite, attentive, proffessional and friendly. I have always felt welcome and valued when I stay. There are many hotels who could learn a lot from you. Thank you. September 28, 2014
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