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Rated 4.5 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Great hotel Had a great stay, staff was very courteous. Hotel was clean and the food was good. Will come back again August 18, 2014
Rated 4.0 out of 5.0 by A Good Value and Great Staff The room was very nice and clean and everything worked fine. The bathroom did not have an exhaust fan but other than that it was clean and up-to-date. Staff was friendly and helpful. The restaurant had good food and reasonably priced. Overall a good value and I would stay there again. August 16, 2014
Rated 5.0 out of 5.0 by great staff The staff at this hotel always are very pleasant, attentive to all your needs. I would recommend this facility to others. August 14, 2014
Rated 2.0 out of 5.0 by Front Desk personnel need training Upon checking inon a Sunday night, I presented my credit card, which also doubles as a debit card, to verify funds. I have done this in the past, with no issues. Monday morning, I was online, paying some bills on my bank's web bill paying site, and noticed that the Hotel had charged my entire 5 night stay to my checking account, OVER DRAWING it by $115. I was never asked if I wanted the card to be used as a credit or debit card, and unlike anywhere I have ever used my card as a debit card, they never asked me for my PIN. Speaking with the front desk manager provided nothing other than a comment, "Well, you DID provide us with a debit card", to which I replied, "Yes, but I haven't even stayed two nights, and you charged me for the entire stay." Unfortunately, nothing was ever done about it, and I now have an NSF charge on my account as well. August 12, 2014
Rated 4.0 out of 5.0 by Nice place to stay Staff did a great job on check in and out and other questions. Room was comfortable and well lit. Bathroom was clean and well stocked but exhaust system worked poorly. Beds and pillows were comfortable. Good internet service. Easy access off 271. The only bad point was the bad food served at the restaurant. The chicken wings were baked cripsy and tasted like popcorn. My daughters chicken and pasta made her sick. Save your money and go eat elsewhere. Plenty of better places to eat nearby. The sauna didn't work and was cold but the indoor outdoor pool was kind of clever and served the purpose. The fitness room was passible but I've stayed at other HI's with a lot better. Three pieces of equipment will not serve many guests.The ice machine was broken but there were others upstairs. I would definitely stay there again August 7, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel - Elegant Decor We thoroughly enjoyed our stay at the Holiday Inn Cleveland-Mayfield and will happily recommend it to anyone searching for a great place to rest and relax after a busy day. We loved the electrical strip that runs along the side of the desk. It was so handy for charging cell phones and iPads. The refrigerator was nice August 7, 2014
Rated 3.0 out of 5.0 by Kind staff Everything was fine, except we happened to get a room where the air conditioning unit would not turn off. The staff were very apologetic and tried to make it right. We would still stay again because it was the first time we've had a problem at this hotel. August 6, 2014
Rated 4.0 out of 5.0 by Decent Hotel at a Good Price Thoroughly enjoyed our stay at the hotel, even though we were just driving through on a road trip. The pool was awesome, the room was clean though the beds were hard. Would definitely stay again if we were in the area. August 2, 2014
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