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Rated 4.5 out of 5 by 110 reviewers.
Rated 5.0 out of 5.0 by Great hotel Had a great stay, staff was very courteous. Hotel was clean and the food was good. Will come back again August 18, 2014
Rated 4.0 out of 5.0 by A Good Value and Great Staff The room was very nice and clean and everything worked fine. The bathroom did not have an exhaust fan but other than that it was clean and up-to-date. Staff was friendly and helpful. The restaurant had good food and reasonably priced. Overall a good value and I would stay there again. August 16, 2014
Rated 5.0 out of 5.0 by great staff The staff at this hotel always are very pleasant, attentive to all your needs. I would recommend this facility to others. August 14, 2014
Rated 2.0 out of 5.0 by Front Desk personnel need training Upon checking inon a Sunday night, I presented my credit card, which also doubles as a debit card, to verify funds. I have done this in the past, with no issues. Monday morning, I was online, paying some bills on my bank's web bill paying site, and noticed that the Hotel had charged my entire 5 night stay to my checking account, OVER DRAWING it by $115. I was never asked if I wanted the card to be used as a credit or debit card, and unlike anywhere I have ever used my card as a debit card, they never asked me for my PIN. Speaking with the front desk manager provided nothing other than a comment, "Well, you DID provide us with a debit card", to which I replied, "Yes, but I haven't even stayed two nights, and you charged me for the entire stay." Unfortunately, nothing was ever done about it, and I now have an NSF charge on my account as well. August 12, 2014
Rated 4.0 out of 5.0 by Nice place to stay Staff did a great job on check in and out and other questions. Room was comfortable and well lit. Bathroom was clean and well stocked but exhaust system worked poorly. Beds and pillows were comfortable. Good internet service. Easy access off 271. The only bad point was the bad food served at the restaurant. The chicken wings were baked cripsy and tasted like popcorn. My daughters chicken and pasta made her sick. Save your money and go eat elsewhere. Plenty of better places to eat nearby. The sauna didn't work and was cold but the indoor outdoor pool was kind of clever and served the purpose. The fitness room was passible but I've stayed at other HI's with a lot better. Three pieces of equipment will not serve many guests.The ice machine was broken but there were others upstairs. I would definitely stay there again August 7, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel - Elegant Decor We thoroughly enjoyed our stay at the Holiday Inn Cleveland-Mayfield and will happily recommend it to anyone searching for a great place to rest and relax after a busy day. We loved the electrical strip that runs along the side of the desk. It was so handy for charging cell phones and iPads. The refrigerator was nice August 7, 2014
Rated 3.0 out of 5.0 by Kind staff Everything was fine, except we happened to get a room where the air conditioning unit would not turn off. The staff were very apologetic and tried to make it right. We would still stay again because it was the first time we've had a problem at this hotel. August 6, 2014
Rated 4.0 out of 5.0 by Decent Hotel at a Good Price Thoroughly enjoyed our stay at the hotel, even though we were just driving through on a road trip. The pool was awesome, the room was clean though the beds were hard. Would definitely stay again if we were in the area. August 2, 2014
Rated 5.0 out of 5.0 by Very clean, great service My husband had surgery at a hospital in the area. I stayed at the Holiday Inn Mayfield Heights, Ohio, because we live an hour away. My stay was for 7 nights. The staff was very friendly and courteous. I felt as though I was at home away from home. The room was exceptionally clean. Food at Alfredos' was very good. I would highly recommend the Holiday Inn Mayfield. July 30, 2014
Rated 5.0 out of 5.0 by Enjoyable stay I usually prefer HI Express over HI. However this stay would make me to change my mind. Room and staff were exceptional! July 29, 2014
Rated 5.0 out of 5.0 by Mayfield HI Loved this hotel! Convenient to highway and to my son's apartment! Staff was amazing-especially the waitresses! Will definitely stay here again ! July 27, 2014
Rated 5.0 out of 5.0 by Good room The room was comfortable and clean. I was able to control the temperature and keep the room cool, which allows me to sleep better. I found the pillows on the bed were excellent and the bathroom was clean. I enjoyed my stay. July 24, 2014
Rated 4.0 out of 5.0 by Good Location - Great Food Hotel is in a good location being right off the highway but tucked away enough that you don't hear traffic all night. Staff was extremely nice and helpful with answering questions. Rooms were comfortable and clean. Alfredo's is a great place to eat. Staff was very attentive and the food was absolutely wonderful. July 10, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable Very clean and comfortable hotel. Great hotel restaurant with a wonderful menu. Everyone was very friendly and professional. July 3, 2014
Rated 5.0 out of 5.0 by Class Hotel I am on the road 80% of the year and stay at Holiday Inn Hotels 40% of the time. When I am in the Cleveland area I choose the Holiday Inn Mayfield as my first choice. The entire Staff at this hotel are great ambassadors for the Holiday Inn brand name. It does not make a difference if you arrive morning, afternoon, or late evening they are always professional, courteous, and most hospitable. These traits are found in every member of the hotel staff including the persons who clean the rooms, maintenance staff and food service. Thank You for making my stays at the Holiday Inn Mayfield enjoyable. June 29, 2014
Rated 5.0 out of 5.0 by Room cleaning Only issue was one day my room wasn't cleaned and about 3PM, I had to request it be taken care of. The chambermaid I spoke to immediately stopped what she was doing and cleaned my room. June 25, 2014
Rated 4.0 out of 5.0 Wonderful restaurant The hotel was a lot nicer than I would have imagined for a Holiday Inn. I found the beds to be harder than I like and the sheets did not seem very smooth. More flannel feeling than 500 count sheets. Over all, I will be staying there again. The food was wonderful. June 22, 2014
Rated 5.0 out of 5.0 by Cleveland Stay This is a very accommodating hotel and a great location for our visit.. The staff was friendly and efficient. The room was very clean. June 22, 2014
Rated 4.0 out of 5.0 by Comfortable, pleasant stay Holiday Inn has improved over the years in the quality of their product. Room was clean, fresh, comfortable. Service was good. Food was average, but varied and satisfying (breakfast). Particularly enjoyed swimming with granddaughter in indoor/outdoor pool, an amenity not available in nearby comparable hotel (outdoor aspect). Overall pleasant, comfortable and easy stay with only one glitch which was due to novice nature of front desk staff -- easily corrected with training. June 18, 2014
Rated 5.0 out of 5.0 by mayfield Holiday Inn A good clean facility. The staff was helpful and caring. June 17, 2014
Rated 5.0 out of 5.0 by Modern Holiday Inn with authentic Italian restaurant This is a modern holiday Inn for a very good price. I travel a lot and this HI belongs to the top hotels I stayed at. And the best is the italian restaurant with real authentic fresh prepared food. When I come back to this area I will for sure choose this hotel! June 16, 2014
Rated 5.0 out of 5.0 by AMAZING POOL AND FRONT DESK STAFF! Taylor and William were great at check in. restaurant was amazing June 16, 2014
Rated 5.0 out of 5.0 by Great Hotel! Lobby is inviting, service is excellent especially the front desk! June 14, 2014
Rated 5.0 out of 5.0 by GreatStaff andfacilities Most convents for medical services at Cleveland for patients away from home. June 7, 2014
Rated 5.0 out of 5.0 by Good business hotel -Nice place, attentive staff. Place is kept up and was very comfortable. I'll stay here again. June 7, 2014
Rated 5.0 out of 5.0 by Great swimming pool The entire family loved the swimming pool however the sauna was not operational. The fitness center provided just the right amount of equipment. The pillows are very, very, comfortable and the temperature of the room was easy to maintain. Would definitely stay at this hotel again. June 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed, GREAT pilows Quiet, convenient location, comfortable room, pillows are outstanding, people are friendly, restaurant was great. Overall a wonderful stay. I have stayed at this hotel 4-5 times now. It is always my choice when visiting family and friends in Cleveland. May 29, 2014
Rated 5.0 out of 5.0 by Just one night The hotel was clean and the staff was friendly , was able to sleep well. It was a great stop for in the long day ! Kelly May 24, 2014
Rated 1.0 out of 5.0 by POOL NOT ELDERLY-FRIENDLY There are no steps down into the pool. There is a lift chair that has to be plugged in and it seemed to be a bother for someone to do that. There are no instructions on how to use the chair and no help was offered. This is not a hotel that you can bring your grandchildren for a visit. There were very few people and very few cars if that was indeed the case. When I asked for a cot for one of the grandchildren I was told that was a fire hazard and was offered a blanket and pillow for the floor. I requested to be transferred to a larger room and was told 'SOLD OUT'. May 21, 2014
Rated 5.0 out of 5.0 by home away from home Over the past year and a half, I have traveled to this area 2 weeks per month (business) and almost always stay at this hotel. The condition, value and amenities are similar to what you would expect from Holiday Inn. For me it's the staff that makes the difference. I appreciate the warmth and friendliness of the staff throughout but especially at the bar/restaurant. The bar draws a nice mix of locals (regulars) and business travelers which makes the whole environment quite unique from many sterile, business traveler only hotels. The staff and smaller size of this hotel make it comfortable for frequent stays...almost a home away from home. May 21, 2014
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