Rated 4.5 out of 5 by 62
Rated 5.0 out of 5.0 by AZTrkInsGuy Quick stay
My spouse and I had a quick business and personal trip and this was an easy stay for us.
October 11, 2013
Rated 3.0 out of 5.0 by over12 pricey for mediocre
overpriced for what you get
ants in bathroom and misquitoes and mayflies in pool area
no AM breakfast as with competition
October 7, 2013
Rated 4.0 out of 5.0 by GEF52 Nice rooms and good locaton
Great place to stay. Staff helpful. Good restaurant.
October 7, 2013
Rated 5.0 out of 5.0 by Elobflow Just what we needed
We made a last minute reservations while on the road. Totally met our needs and easy off/on our route. One of the nicest Holiday Inns we have stayed in. Very clean with excellent service.
September 23, 2013
Rated 5.0 out of 5.0 by Jim7777777 Great service
While we didn't eat on site, we did enjoy the quiet, comfortable room and the use of the business equipment. We had spent a long day on the road and, it was great to just relax in the comfort of your room.
September 4, 2013
Rated 5.0 out of 5.0 by AZTrkInsGuy Pleased again
I've been staying at this property quite often since July 2013.
The staff has always done quite well to take care of me; they are friendly and courteous....and I've arrived very late at times to see them at work after midnight.
I was disappointed that the benefits of the IHG program had changed on my recent stay and that the breakfast was no longer a complimentary item with the room. I missed that detail changing; the lady at the desk explained it and evidently that was my oversight in not knowing of the change.
September 2, 2013
Rated 4.0 out of 5.0 by YuksOnMe Successful lodging for a business trip
I was in town on business and found the facility to have all of the amenities to make my stay a success.
September 2, 2013
Rated 5.0 out of 5.0 by Kate53 Extremely clean room
We found our stay very pleasant. The room was extremely clean and fresh. The room had all the essentials including a refrigerator (The temp had to be adjusted because it froze our soda) but it was a nice accomodation to have. We had requested an early check-in and the room was ready when we arrived and the second day there was a small window of time for cleaning services to clean the room and we asked if they could do it in that time frame and it was not a problem. They did a great job.
August 28, 2013
Rated 4.0 out of 5.0 by Darkone Very nice place and great people
Happy Hour....add this and id give it 5 stars... Overall nice place
August 21, 2013
Rated 5.0 out of 5.0 by ajaxceco Hospitality and Service
I return to This facility often throughout each year mainly because of the the excellent hospitality and service I receive from your entire staff, day or night, which includes management, food services and cleaning staff
August 18, 2013
Rated 3.0 out of 5.0 by Seroga nice hotel, clean, but AC units are old and noisy
I visited Cleavelad for couple of nights, the first night was nice and cool oustisde, so we slept with the AC unit off.
The second night was kind of warm, so the AC was on.
What a horrible night! was either being very hot or listen to the vibrating clanking noise of AC unit, It was working, keping the room cool, but the cost was that everytime the unit kick off, the noise was soo bad, will wake you up.
Definetly units need service.
August 16, 2013
Rated 5.0 out of 5.0 by Nancy606 Highly Recommend
This place was beautiful, immaculately clean, and staff very helpful. Beds were so comfy! We would highly recommend this place.
August 16, 2013
Rated 5.0 out of 5.0 by broll1 Comfortable Bed - Friendly helpful Staff and a Great Restaurant and manager Margret
Remember this Holiday Inn from the 1970's when I lived in Ohio. I never expected it to be this nice 40 years later. Wonderful staff, comfortable bed and a great Italian restaurant. I was there with my family for a funeral and the restaurant manager, Margret couldn't have been more lovely and accommodating. Her entire staff always made us feel like we were the only people in the restaurant, and it was always packed. The front desk personnel were always very helpful and timely to whatever need we brought to them. I highly recommend this hotel to whomever is visiting the area. I didn't get a chance to enjoy the indoor/outdoor pool but I walked by it and it was clean and professionally maintained as well as the grounds around the hotel. I see a high school reunion in my future and I know where I will be sleeping and eating that is for sure.
August 12, 2013
Rated 5.0 out of 5.0 by JillS45 My favorite Holiday Inn
My husband and I were recently back in the area for my 50th High School reunion and stayed four nights at your Holiday Inn. We have stayed here many times in the past and it is without a doubt one of the most comfortable Holiday Inns ever. The bathrooms in particular are definitely designed with a woman in mind. Excellent lighting, counter space and mirrors. Alfredo's restaurant is also a very special addition to the property and consistently serves delicious breakfasts, lunches and dinners.
This is always our home away from home when visiting friends and family in Mayfield Village. Thank you for another enjoyable stay at your hotel.
August 9, 2013
Rated 4.0 out of 5.0 by Sifer Nice stay is teh normal
So far, this location and staff have been a warm welcome for this agent of travel.
August 8, 2013
Rated 5.0 out of 5.0 by PaulieCDS Another great experience
Check-in is always quick and simple. Rooms are always spotless and the service and food in the restaurant is fabulous
August 8, 2013
Rated 5.0 out of 5.0 by KM887 Customer Service and Beds
HI's customer service was exemplary. I was always greeted with a smile and a willingness to serve. And the BEDS. The beds were like sleeping on a cloud.
Thank you HI for a wonderful vacation experience.
July 27, 2013
Rated 5.0 out of 5.0 by Uspatgb Well maintained hotel
Great place, well kept, comfortable beds.
We loved the restaurant, good food.
July 25, 2013
Rated 5.0 out of 5.0 by Frank46 More Than Expected
My wife and I were pleasantly surprised by this quality hotel located just off the interstate. We found the rooms were great and while we didn't use the indoor/outdoor pool, we did appreciate the in-house restaurant for our late evening dinner after driving all day. We will definitely stay here again on our trips to visit family on the east coast.
July 20, 2013
Rated 5.0 out of 5.0 by Danneenw Room was great!
My room was great as well as the buffet! Thanks for adding the buffet!
July 17, 2013
Rated 5.0 out of 5.0 by Desilu2 Beautiful, quiet, out of the hustle and bussel of commericail property and great restaurant attached.
I enjoy this Holiday Inn on Beta Drive because it's out of the
way of other commercial Motels and businesses. It's in a
quiet residential area and in a Professional business complex away from traffic. It's beautifully attired and well taken care of. Has a fantastic Italian Restaurant attached that makes home made bread. Excellent Italian food and good service. We stay there all the time and feel very relaxed and comfortable. It's like being at
home away from home. You are close to shopping and other
fine restaurants. I highly recommend this Holiday Inn.
June 20, 2013
Rated 4.0 out of 5.0 by Signatureford Great experience with rooms and meals.
Was above expectations with friendly staff and handy location for visit to Chagrin & Niagra Fals.
June 8, 2013
Rated 4.0 out of 5.0 by Walker2246 Get-away weekend
Clean is always the most important factor to my being comfortable. Thank you for providing an above average clean room.
June 7, 2013
Rated 5.0 out of 5.0 by Bigred43 Great Stay All Around
I had a great experience staying at this hotel. The staff was very friendly upon arrival and the room was clean and comfortable. I was only there one night so did not have a chance to try the restaurant which is attached to the hotel but can say it looked very appealing as well. There was nothing negative about my stay there and I would recommend it to friends/family.
June 4, 2013
Rated 5.0 out of 5.0 by CR222 Great Restaurant and Staff
The restaurant is excellent. Special thanks to Marianne the hostess who made us feel right at home.
May 30, 2013
Rated 5.0 out of 5.0 by Jessica28 Clean room and great staff.
Was amazed at how nice and helpful the staff was to our family. The room was very clean, and the food at the restaurant was wonderful! Would definitely stay there in the future.
May 30, 2013
Rated 5.0 out of 5.0 by MER6 Comfortable room and great restaurant.
I love this hotel! I stay here everytime I come to Cleveland to visit my family. It's very comfortable and relaxing. The restaurant is fantastic and everyone is very friendly.
May 27, 2013
Rated 2.0 out of 5.0 by NotSoSatisfiedCustomer My confirmed reservation was denied ... until I showed printed reservation
I was in a business trip and was searching for a good place to take a rest. This facility was on may way and price was reasonable. So I reserved a room, three or four days ahead. Reach there after a drive of like 8 hrs. I go to front desk and say that I have a reservation.
The lady there says, "We are all booked and only have double bed rooms". I say, "I am traveling with family and my reservation is for room with king bed. It was confirmed reservation. So, what happened to the room that I booked." She looks at me confused. Somehow the hotel was busy and they might have overbooked.
Then, I show her a printed copy of reservation. She says, "Wait for a few seconds, I'll see what I can do for you." After a minute of so, "Ok, I have you set for room with king bed."
So, where did that room popped up from when I showed her the printed reservation?
Next morning, they also said that they don't have complimentary breakfast even when my reservation clearly said that there was a complimentary breakfast. I didn't have enough energy to show them the paper and ask for it. I said to myself, "Move on, you have lot of other things to do today."
I won't say very bad experience, room was great and I had a good rest. But it was not pleasant either. Next trip that way, this holiday is off my list.
May 24, 2013
Rated 5.0 out of 5.0 by drmkhalid Friendly staff and great breakfast
The service was very good and timely. The staff was very courteous and caring. I would recommend this hotel to my colleages.
May 24, 2013
Rated 5.0 out of 5.0 by KCWayner A pleasant surprise and experience!
I selected this hotel and was not familiar with the area. To my surprise this hotel was pleasant in presentation and the staff was very curious and friendly!
As a frequent traveler, you often take a chance the 1st time you stay at a place or location. I was not disappointing with this hotel.
Great job to staff and management!
May 21, 2013