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Rated 4.6 out of 5 by 114 reviewers.
Rated 1.0 out of 5.0 by Worse stay yet I wrote an email describing our visit to Holiday Inn. Got a form email back promising a response within 48 hours. It has been 4 days and nothing. Only bright spot was breakfast. Service was outstanding. Food was very good. We have stayed at this hotel several times since it opened and have always been pleased. The hotel this time was in disarray and seemed dirty in areas. Front desk staff was very indifferent. Not only to me but every guest I observed while sitting in the lobby. January 29, 2014
Rated 5.0 out of 5.0 by Excellent HI Great location, friendly staff, nicely decorated. Some HI properties are a bit tired and dated but not this one. January 10, 2014
Rated 1.0 out of 5.0 by Requests not met We had requested (both on line and called the day of arrival) a quiet room not overlooking the freeway and upon check in we were assigned a room that faced the freeway. the only other room was a non-suite at the end of a hallway. The front desk clerk told me our room rate could not be adjusted. also the TV was not working properly and we were told this could not be fixed either. We asked for a regular blanket and not a comforter. I was told the hotel did not have regular blankets. The business center printer was out of order and I could not easily print my boarding pass. upon check out I was charged for an extra night. So overall, this was not a good experience. January 1, 2014
Rated 5.0 out of 5.0 by Beautiful Place I would definitely stay here again. All of the staff was very friendly. The pool area had a strange smell and the water was green. December 19, 2013
Rated 5.0 out of 5.0 by Ist time here. Won't be last. I travel a lot for business and frequently stay in the McKinney area. This is the first time I have stayed at this property, but it is now going to be my preferred destination when in the area. Staff was friendly, room was clean and comfortable and amenities were top notch. After a long business day, the convenience of having a full service lounge with a complimentary beverage is truly appreciated. There are quite a few dining options available within a short distance including a restaurant on site (which I did not eat at but will on future stays). The only downside to this property was the highway construction which made it a little difficult to get to, but this is not the fault of the hotel and is temporary. Definitely will be back. December 14, 2013
Rated 5.0 out of 5.0 by Best hotel staff ever Arrived after long difficult trip with snow and ice. Manager (?owner) had the restaurant open early so we could get something to eat. Alex,bartender/waiter was extremely helpful. Returned with 18 people at close to 10 pm and all were fed cheerfully and expertly! Great place and great people! December 9, 2013
Rated 5.0 out of 5.0 by awesome shower just stayed one night, but I didn't expect the room to be so big with the nice sitting area and giant bathroom with multiple he'd/jets shower. I will be staying there again. December 5, 2013
Rated 5.0 out of 5.0 by Great! Clean, modern hotel. Excellent affordable breakfast buffet. Convenient location. Courteous staff. Highly recommend! December 3, 2013
Rated 4.0 out of 5.0 by Everything was great. We arrived extremely late, but the room was ready for us. No muss no fuss, check in and go to bed. This was wonderfull. At a 4 star hotel, they cancelled our room and made us wait in the lobby for several hours. So I cannot stress our pleasure at being handed the keys and sent to our room within 5 minutes of our arrival. We will definitely stay here again. December 3, 2013
Rated 3.0 out of 5.0 by Never Got Working Keys!!!!!!! We arrived the night before Thanksgiving after a long drive up from Austin in traffic. I had called the hotel to let them know that it would be a late check in since we got a late start leaving from the Austin area. We arrived at around 11:30PM. My 6 year old was asleep so I went in and got our keys so I could just carry him up while my husband and 12 year old got our luggage. We were in town for Thanksgiving to visit family and have stayed at this hotel many times and NEVER had any issues previously. We got up to our room and both keys wouldn't work in the door. My husband went down to the front desk and he reprogrammed the keys. When he came back up the keys still didn't work in the door. By this time my 6 year old was awake as we were standing in the hall. I gave him to his Dad and I went downstairs this time. The man at the front desk said that the key reader on the door must be out and that he would put a work order in for the door, but that he has a master key and could come let us into the room. We were staying 2 nights and we needed to have working keys because the next day we would be coming and going, so I asked if there was just another room that he could switch us to? He switched us to the room next door since my family was upstairs standing in hall waiting. He reprogrammed the keys for that room and I headed back upstairs. When I tried the same keys in a different room guess what....THEY STILL DIDN'T WORK!!!!!! I then went back down stairs, AGAIN and this time requested that he get different keys because apparently it was the keys since they weren't working in 2 different doors now. He refused and insisted on reprogramming them yet again. I had to wait while he checked in 2 other people and then he came upstairs to watch me try the keys in the door. When they still didn't work he used his "master key" to open the door and let us in so we could go to sleep. It was now 12:15AM!!!! Yes 45 minutes to get into a room. He said that he would get new keys and slip them under the door so that we would have them in the morning. Woke up the next morning and still didn't have keys. My six year old loves to order room service for breakfast so we do every time we stay here. Normally this is great too, but like everything else this trip it wasn't! It arrived cold. The hash browns were skillet potatoes. There was no syrup for my 6 year old's pancakes or sugar for the carafe of coffee we ordered. Then it took 15 minutes to get the syrup and sugar brought up and girl that brought it up seemed most put out that she had to bring it up. My family lives in Allen and I choose this hotel over the Holiday Inn Express in Allen because normally the staff is so nice and we've always enjoyed our stays. I'm sure I'll be back because I'll give it another try, but I'm really hoping it's back to the super service I've come to expect at this hotel. November 30, 2013
Rated 5.0 out of 5.0 by Great place! Wish all Holiday Inn's were like this one. Would stay more! November 20, 2013
Rated 5.0 out of 5.0 by Good nights rest My wife and I visited with friends in the area and stayed at this location two nights. I would recommend this property as the personnel are friendly/caring and the facility is up-to-date, clean and well kept. November 20, 2013
Rated 2.0 out of 5.0 by Room/Hotel Smells like cigarettes My room smelled like cigarettes. It is unfortunate to go to a hotel room and smell cigarettes the entire time. November 14, 2013
Rated 5.0 out of 5.0 by Friday night stay We came to McKinney for a baseball tournament and stayed at the hotel. Very comfortable, plenty of room for everyone! Love the separation of spaces so that kids have their area and adults have theirs. Used the workout room which had just what I needed. Breakfast buffet was great too. My boys enjoyed the Texas shaped waffles November 13, 2013
Rated 5.0 out of 5.0 by Quick Business Trip Although cit was a slight challenge to find amid the construction, this hotel is a gem. Everything you need for a business trip. Excellent service. Located in a good area. Best hotel in the area. Great Cajun restaurant very close by (Razzoos). November 10, 2013
Rated 5.0 out of 5.0 by Always a Great Stay A consistently great place to stay. Always friendly, quiet, and clean. The on-site restaurant offers a nice selection at decent prices, and the hotel is close to other dining choices as well. The bar area is a huge plus for a night-cap, or to enjoy a televised game with friends. Don't forget to have breakfast before you leave. The morning wait staff is friendly, efficient, and courteous; they always start my day on a positive note. November 10, 2013
Rated 5.0 out of 5.0 by Holiday Inn is a great place to stay when you visit Texas I give 5 star to this facility. Very clean with freindly staff. Thanks for making our trip so enjoyable. November 6, 2013
Rated 1.0 out of 5.0 by ***POOL WAS NASTY !!!!**** we stayed at the Mckinny,tx H.I. on Oct 19th & 20th...2013 .the room was fine and front desk help was great!!! and the location was also good. BUT!!! they had the worst pool I have every seen at any hotel I have ever stayed at!!!! there were used towels left on chairs and the trash can was full to the top!!! The water was GREEN!!! and they had a waterfall and under that I could feel the algae on the bottom of my feet!!! Just NASTY!! Then the pump started and this white foam covered the whole top of the water in the pool!! The hot tub did not work also and I wouldn't turn on so I didn't dare to even try that. I can't believe a nice hotel would let the pool go to be like that!!! November 2, 2013
Rated 5.0 out of 5.0 by GOOD NIGHTS SLEEP I had a wonderfully clean and tidy room...I slept very well...I usually do not eat the breakfast due to travel time but I am sure it is good too....My only concerni is, that for every holiday inn I stay at, there are no plastic ware or plates and bowls available after dining hours and when you arrive late and want to warm up a micro meal in your room,.everything is locked up tight... October 26, 2013
Rated 5.0 out of 5.0 by Very friendly staff. Couldn't have asked for a better staff during our week's stay. Alan is just the best. All the staff was very accommodating and did everything they could to make you comfortable. This has been our second stay here and will be back time and time again. Thanks for everything. October 20, 2013
Rated 5.0 out of 5.0 by Comfort is a promise. Comfort is a promise freely given by hotels to clients. But the HI in McKinney, TX, delivers on their promise. Plush bed, clean facility, quiet rest, but most important for all guests, but especially us women, is a shower that has strong enough pressure to rinse thick, long hair and leave one feeling sparkling clean and comfortably relaxed. I slept like a baby! Kudos to a great staff for an unusually outstanding experience. October 20, 2013
Rated 5.0 out of 5.0 by Very clean and upgraded Very nice upgraded facility and friendly, knowledgeable staff. Great 4 day stay within a mile from the Medical Center of McKinney to welcome our 7th grandchild's birth. October 15, 2013
Rated 4.0 out of 5.0 by Price for one night was high Nice Hotel, price seemed high, for location. /////// view could have been betteR October 15, 2013
Rated 4.0 out of 5.0 by Bed The bed was hard to sleep on. The mattress was stiff, and the pillows were too small and hard on the neck. October 8, 2013
Rated 5.0 out of 5.0 by Great place to stay The rooms and amenities are very good here. Spacious rooms, great showers, and convenient restaurant. Located near highway so a good place to stop during a trip. October 2, 2013
Rated 3.0 out of 5.0 by Lost reservations! We had a wedding in Anna, Texas this last weekend. We had several rooms reserved, however, most of the reservations we lost or unable to be found! VERY FRUSTRATING at the time! We were all able to get rooms, however, they weren't the rooms we had hoped. The staff was pleasant. September 25, 2013
Rated 5.0 out of 5.0 by Great place This hotel staff always makes you feel at home. Excelent service and value compared to any brand or reputation of other hotels. This is the best hotel I stay in and I travel all over the world for business. Very clean and well kept. Will definately return!! September 11, 2013
Rated 5.0 out of 5.0 by Unplanned stay My husband was ill while we were out of town.. You allowed us to check in as soon as you had a room ready. In the heat of summer, not having to drive a sick husband around town, was a huge relief. Thank you for this perk. He slept comfortably while we were there. We will be back again soon. September 8, 2013
Rated 5.0 out of 5.0 by Great hotel... Stayed at this place for 3 days and the service was awesome. Room was clean and very nice. I also used the exercise room and that was nice. I would recommend this location to anyone. September 5, 2013
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