Rated 4.4 out of 5 by 219
Rated 3.0 out of 5.0 International facility, local service
A very bad experience at first when check-in. It took me 15 minutes stand to listen a guest (who did not book the room online properly) argue in the front desk before my turn to check-in. When there is such incident happened, the hotel shall make immediate solution to handle such impolite guest separately without impact to other guest standing and waiting to check-in after long driving. Booked 2 rooms on-line weeks ago but only 1 room available after 4:30pm and another room after dinner which is a big drop of rating for the Value of the hotel. A value is not only a matter of room rate & the stars, but a matter of the guest's satisfaction level and whether the hotel even care.
However, a big bonus point for the room, it is not luxury but very comfortable, clean and details.
The next day close to noon when we about to leave, the phone ring and gave friendly "reminder" for the time to leave. It is again a drop of the Value of the hotel. We do not get our room after 4:30pm and after dinner with kids and seniors waiting for "cleaning" for hours, but it is very "on-time" to give friendly "reminder“ to leave.
The whole dissatifaction express to the manager but it doesn't seems getting any compensation but with a lot of explanations, reasons, excuses, and even asked me to give name of the hotel staff who ring us to give reminder. I am trying to be polite when making a feedback but ended my dissatisfaction level increase further.
In conclusion, the hotel have an international level's facility, comfortable & clean room but said to say that it served with very local service and untrained staffs.
February 14, 2014
Rated 5.0 out of 5.0 by Djohan HOLIDAY INN MELAKA
The hotel has had great comfort & is a place where I stay when I'm in Melaka.
February 13, 2014
Rated 4.0 out of 5.0 Excellent Services
The services provided by the staff are excellent. They will call up to check on your additional request. The housekeeping department are very efficient. The request was delivered within 5 minutes. However, I do not have an opportunity to try the food and beverage there.
February 10, 2014
Rated 4.0 out of 5.0 by Visitorspk Very pleasant stay
The staff and services were good; friendly and helpful.
It would be great if the sound insulation be improved for rooms facing Melaka city.
February 9, 2014
Rated 5.0 out of 5.0 by bfdragon Well Maintained Hotel in Melaka
We were greeted by very friendly staffs at the reception. They even shared with us what can we do during this Chinese New Year holiday. Overall, the room is in a very good and well maintained condition. We felt very comfortable during our stay. The es.sense kitchen restaurant is a must try for food lovers. The dinner buffet has quite a good spread of food. The serving staffs are very friendly and prompt in clearing the plates. They are attentive to our requests.
February 4, 2014
Rated 5.0 out of 5.0 by Lawmai Mr.
Feeling at home staying in this hotel. This feeling made by the friendly, courteous and attentive staff.
January 15, 2014
Rated 5.0 out of 5.0 by Traveler6273 Wonderful
Just "wonderful", for the view from our room, the breakfast buffet, and the Executive Lounge and all the staff. Definitely will come back again! And special thanks to all the staff in the Executive Lounge Club for their services, "you are the best"!
January 14, 2014
Rated 4.0 out of 5.0 by Rabiabi The Holiday Inn
What a leisure traveler looks for, is exactly what Holiday Inn Melaka has to offer. Everything is just a walk away. Shopping? Right across the street. Nightlife? Right across the street. Lovely place with beautiful staff. Loved my experience there. Kudos.
January 12, 2014