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Rated 4.3 out of 5 by 453 reviewers.
Rated 4.0 out of 5.0 by Felt welcome Though I don't usually stay in Holiday Inn because the selection of hotels were done by others, I felt welcome when I did. That feeling is great for me and my family, keep it up! Even the guard at the carpark during the recent stay made us feel welcome - good management training! July 30, 2015
Rated 5.0 out of 5.0 by Excellent service,claen and comfortable rooms The front desk staff were very courteous and efficient, making our check-in smooth and fast. The Club Lounge staff were also very helpful and the breakfast of good variety with healthy offerings. The service in the Spa was first rate with wonderful masseuses who were well trained in their art July 29, 2015
Rated 5.0 out of 5.0 by Relaxing mid week break Returned to this hotel for a 3 night break after previous very relaxing stays. I wasn't disappointed! Great room, relaxing club lounge and super staff. Will return again. July 27, 2015
Rated 5.0 out of 5.0 by Great customer service This was my first visit to Malaysia and my stay was a long one. The hotel staff made this visit most enjoyable. My company had not reserved the room as they were supposed to prior to my arrival. However, this did not stop the front desk from making my arrangements on the spot. Excellent service and an excellent stay. July 27, 2015
Rated 5.0 out of 5.0 by Great access to Jonker Street Staff are very attentive and accommodating. Rooms are very clean and the facilities are well maintained and in excellent condition. Highly recommended if staying in the area. July 26, 2015
Rated 4.0 out of 5.0 by Holiday Inn Melaka Overall I was impressed with the staff quality. They really performed their duty with passion. However the location of the hotel is not suitable for people without car and with driving ideally to have a entrance to the bridge instead of a big turn via Mahkota Parade. Price per night is also higher than more strategy placed 4 star Hattan hotel. Suggest to lower down room rate slightly. IHG guarrenty of lowest room rate seem to be a over statement. I have found out that online booking website offer lower rate even before 7% credit card discount July 26, 2015
Rated 4.0 out of 5.0 by Nice Hotel spoilt by hotel staff We stayed during the June holidays and arrived at 3.45pm but was told that our rooms were not ready. To cut the story short, we have a bad experience with your Assistant Front Office Manager. Her customer service is non-existence, attitude is bad, no form or empathy and served with a nonchalant behaviour. Lucky for her, a Mr Jonathan stepped in to assist us during the check in. Oh, I forgot to mention that she claimed she is the highest authority personnel at that time. So I do not know how Mr Jonathan has the authority to over ride her decision. As for the room and hotel, the rooms are clean and comfortable The bed is nice with a nice view of the sea that greets us when we wake up. Breakfast is decent and our children loved the swimming pool. This is the 2nd time that we are staying and we will recommend strongly Holiday Inn if you are ever coming to Melaka. There are other new hotels around but we will prefer Holiday Inn's location as it located away from the hustle and bustle of shopping malls yet it is still within a short walk or drive from all the attractions and malls. July 24, 2015
Rated 4.0 out of 5.0 by Courteous and helpful staff. Nice accomodation The hotel reception staff was efficient and very helpful. Overall, I was pleased with the service provided and the condition of the hotel room I was in. July 22, 2015
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