Rated 4.3 out of 5 by 307
Rated 5.0 out of 5.0 by MrMeg Great as expected...
Everything is great except for food served during breakfast
August 15, 2014
Rated 5.0 out of 5.0 by jf65 comfortable and pleasant experience
Excellent hospitality accorded during my stay. Delighted to get free room upgrade and also the benefits provided with the room upgrade. Enjoy ourselves with the facilities of hotel. Looking forward to more benefits offer to members in other countries as well.
August 14, 2014
Rated 4.0 out of 5.0 by Ketty Great Experience
Our family of four loved our two nights at Melaka and kids gave the hotel 100 stars for the bunk beds, their own bath robes and even toiletries in the bathroom. Breakfast was exceptional.
August 14, 2014
Rated 4.0 out of 5.0 by mutuyu good service of Front desk & concierge
It was pretty good chance to know this hotel. can take a relax a bit .
it is pretty bad has construction in front view but it was not to bad.
recomend to visiting here ....
August 9, 2014
Rated 4.0 out of 5.0 by MrMeg Good experience as usual...
Pls help to maintain the current good services. Thanks.
August 7, 2014
Rated 4.0 out of 5.0 by Mike CEO Good Sleep Rest n Relaxx
Need to improve more especially to regular visitor like me nearly every year stayed at holiday in Malacca.
welcome Fruits only received for one Room but Im Booking for 2 rooms
No Discount for regular ?
August 5, 2014
Rated 4.0 out of 5.0 by Alok1221 Young and Dynamic staff
It's in a strategic location; one side is a beautiful Melaka Strait and other side is Mahkota Parade, shopping mall. Good Restaurants in the hotel or you have a chioce of Mc Donald, KFC, Nandos and Pizza hut or the food court at top level in the mall. Most of staff are young and thus, you can expect a dynamic service. Great breakfast menu; you will get all kind of menus.; starting with vegetable juices. Hotel was full during our 2 nights stay. We were excited to notice very professional management of a huge crowd of guests in the restaurant. Ar least 15+ waiters were serving with smiles without an iota of botheration in their faces. One chef at egg counter was continuously busy to satisfy a big que for different items on egg and with the same smiling face. All the nuts and drinks in the room are complimentary. Spa is good and the price is quite reasonable. You get discount upto 50% on week days. Room/Toilet was clean. Bed is comfortable. My family enjoyed the stay and we will surely stay in this hotel if we come back again to Melaka.
I have 3 points to highlight for improvement- 1. The juices are of not good taste. Generally children love to drink juices. My children did not like after tasting one of them, Management may change to another brand of juices. 2. For everything, you have to call to the call center from room phone. This was quite inconvenient and you feel sometimes embarrassing to tell every small thing to the same person. Should have been separate dial code for each department. 3. Our access card was deactivated on 2nd day whereas our stay was for 2 nights. First thing, this should not have happened. second, when we contacted the call center from the floor phone in the lift lobby. they told us to go to reception and get it done which we also know. A better service could have been to arrange somebody from house keeping to open the door for us and also arrange to replace the card.
August 5, 2014
Rated 4.0 out of 5.0 Service Quality
I normally stay at "priority club" hotels. In particular likee the service quality at this hotel. The staff at your hotel were the best part of our trip. From the beginning they were trying their best to make our stay comfortable. Special mention of the staff from the restaurant during breakfast and staff from the concierge.
Following things could improve though.
- Melaka facing rooms are slight noisy at nights (traffic)
- Rooms are smaller for a family (esp. for a tier two city/town like Melaka)
- Italian food from the room service menu can be ordered only after 6 pm which is slightly disappointing.
- The food which we ordered seemed to be "frozen food". Not authentic.
- Trip advisor mentions that Holiday inn is kids friendly. The biggest drawback is the missing kids play area/corner.
- There should be a clear sequence numbering when booking hotel shuttles. This would avoid uncourteous guests taking other guests for granted.
Overall it was a good vacation for us.
August 4, 2014