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Rated 4.3 out of 5 by 395 reviewers.
Rated 3.0 out of 5.0 by Front desk Manager Front des manager was rude.I stay in your hotel for four days,when the third morning,i cant access to my room.when I come down to tell your front desk staff which was helpful.But your manager rudely says my stay was over which I had to check out. when I explain to her my stay was four days,she just ask her staff to check again and just walk off. your room cleaner took more than four hours to clean my room.i left my room to go shopping at about 1145am and your cleaner was cleaning the room opposite mine.when I came back at 4plus,they are still cleaning.the cleaner are forgetful also.took my face towel but never replenish back my towel.lastly the executive lounge service was execellent until the last days.the usual staff was off on Monday.the service by the new staff especially a malay lady wearing black coat but no name tag.all she does was open the door and greet us good morning,my table was full of dirty plates even when she sees that piles of plates she ignore it.other staff are busy taking food from the tray and go to the back and eat.i wonder what kind of service they are giving. February 24, 2015
Rated 5.0 out of 5.0 by Feels like home Comfortable hotel and good location. Suggestions: Additional couch for 2 will be great. Lift attendant during peak season to bypass other floors when the lift is filled. February 24, 2015
Rated 4.0 out of 5.0 by Good place to stay Generally it is a nice stay; except the room 's curtsin cannot be closed properly. Did not raise isseu becasue I used the study chair to hold the curtains together. February 23, 2015
Rated 3.0 out of 5.0 by Good for Family Cleanniness to be improved Hotel is well located and convenient if you have kids. You can take the schedule to the historic part of the city and enjoy the pool after visits. Disappointed by the cleanliness has we founds hair in the bathrooms and the towels. During our first stay we use the restaurant and had positive experience. This time they accepted us while they were full. We waited very long our food that came cold and part of the order was missing... February 23, 2015
Rated 1.0 out of 5.0 by Guest special request unmet We requested a complimentary birthday cake a day before arrival. We repeated our request at check in where we were assured it was in hand. The day of the birthday arrived and we made our second enquiry in the morning. We were told the cake was being collected by the manager from the chef. We waited and waited for the rest of the morning to only pass without an appearance by the cake. We enquired for the forth time and were assured that the cake was making its way to our room. The birthday boy did a dash up the lift and to the door of our room only to be disappointed again by that elusive cake. A cake was offered by a staff member from the cake display stand which we had noted 2 days ago when we checked in!! We were made to feel like paupers asking for a hand out. We did the only other option and nipped out and bought a cake the next day. To say we were disappointed would be an understatement. The holiday was meant to be a birthday gift to my partner as it was his 55th birthday. We had to make do with a second rated cake. The whole episode left a bitter taste not to be repeated. February 23, 2015
Rated 5.0 out of 5.0 Excellent Staff Makes This Hotel Outstanding We were a group of 9 persons staying over the Chinese New Year holidays. Staying in the Executive Club room accorded us with some extra benefits. Rooms were clean and everything was what you would expect of a four star hotel. However, what really made our stay was the level of warmth, friendliness and professionalism from the staff at the hotel. Special mention must go to Ghani who works at the Club lounge who really made our group of 9 felt at home. Kudos! February 22, 2015
Rated 5.0 out of 5.0 by 清潔感が有り、とてもリラックスできる空間 マラッカ訪問時には、毎回利用させて頂いています。 清潔感があり、その中で一番気に入っているのは、ロビーと部屋の香りです。 あの香りでとてもリラックスできます。 又、観光客の団体でロビーがごった返す事も無く、とてもスマートな対応が良いと思います。 1点、IHGカードのポイントにどんなメリットがあるのかをチェックインの時に説明して頂くと、更にリピーターが増えるのではないかと思います。 February 15, 2015
Rated 3.0 out of 5.0 by Low Power in Air Conditioning During the stay, woke up from hotness and whole body sweat in the middle of night. Super hot. February 11, 2015
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