Rated 4.3 out of 5 by 181
Rated 5.0 out of 5.0 by BBXCoreB Family Vacation
My Family of 8 made a reservation of 4 x club room sea view at HI Melaka.
The hotel was huge, 30 storeys high (if im not wrong) with a choice of city or sea view. It has its own front porch carpark which was a reason why i chose this hotel.
The rooms were reasonably sized and the restrooms were equipped with either shower or bath. The sea view was disappointing as the government has undergo works to reclaim part of the land, making the scenery not as beautiful as before.
The executive lounge service was mixed. Staff Benjamin was pointed out by my family to be very helpful and professional in his service. Choices during evening service was average for food but refreshments and alcoholic drinks provided were of good quality.
The tea tree spa offers reasonably priced massage/spa packages for in house guests and the service provided was good. Manage to relieve our muscles and senses after a hot day on the streets.
Overall good place to stay.
December 1, 2013
Rated 4.0 out of 5.0 by werty97 Cozy stay
Did a weekend getaway as school holiday break. Enjoy revisiting the place after many years but the drive from Makohta Parade to Holiday Inn is confusing. Perhaps the hotel can give a guiding map and road signs erect.
November 27, 2013
Rated 4.0 out of 5.0 Feels like a second home
We have been returning to melaka holiday inn annually for a relaxing family retreat since its opening 8th year ago. Checking in and out is always a breeze as we are priority club members.
The hotel superbs at its housekeeping which keeps the rooms clean. You can request for additional pillows (firm, soft, contour, etc) for your comfort.
The swimming pool offers a sea view sighting. There is a jaguzzi but its only available for MEN. so biased!
The hotel food used to be 4 stars but now its just average or below. At peak hours, waiting time for the lift can be lengthy as there are only 3 passenger lifts.
Its location is great as its within walking distance to shopping area - dataran pahlawan, makota parade and hatten square. At the jetty infront, there is ktv / billiard and some eateries. You can also have short stroll to infamous Jonker Walk and take a rickshaw back which costs RM$15. You can always approach the friendly conceige for recommendations of sightseeing or delicacies.
November 21, 2013
Rated 2.0 out of 5.0 by JF80 Bad Service and disappointed
Bad Service from Staff with no left with any option. I was a Platinum member of IHG and in my confirmation I was told my room get upgraded to suite. Hence, I also bring my kids along so that they can enjoy the spacious room and made arrangement to meet up my friends in the room. However, when the day itself check in, I was told all the suite are full and i have left no choice to downgrade back myself to normal room. Asking the staff can they do something because I already there at the hotel and require the space in my room. They say no and with no option. If I cancel will charge me a night. Not friendly at all. Show me frustrated face and told me this is upgrade for you which you not suppose to get, we can change your room anytime if require. As a platinum member, I receive such comment with frustrated face from front desk without giving any other option since the first place Holiday Inn Melaka made the mistake to upgrade me to suite and then downgrade me when i check in. Really disappointed.
November 21, 2013
Rated 4.0 out of 5.0 by meKoh Courtesy and helpful reception staff
My family and friends had a great time at Holiday Inn Malacca and we definitely will go back to stay at this holel for our future holidays again.
Just some feedback, the pillows in the room are a bit soft and it would be good to have more table games for the children besides the table tennis table.
November 20, 2013
Rated 4.0 out of 5.0 by num76 Friendly Staff
I was having my breakfast and am impressed with the friendly lady staff. She did not wore her name tag but I think she is the supervisor (wearing long sleeve with black vest).
However, the staff at the spa reception was very un-professional. I was doing my work out and request for a hand towel but she gave me a floor mat instead.
November 18, 2013
Rated 3.0 out of 5.0 by Yuker Average Average
Swiming pool with strange sound when you swimming even the sunset view is excellent. Sauna is broken down and cannot be heated, only the stream room and jazzue is workable.
November 17, 2013
Rated 5.0 out of 5.0 by Earn comfortable room great facilities
Stayed at Holiday Inn for three days and
had a great time. Staff were friendly.
A bit more variety for breakfast will be good
November 15, 2013