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Rated 4.4 out of 5 by 332 reviewers.
Rated 4.0 out of 5.0 by Nice stay Hotel is new. Clean and sufficient amenities in room. Parking is well guarded at night and staff are friendly. October 15, 2014
Rated 5.0 out of 5.0 Bring back a good memories Stayed here for a night on my trip to Melaka and the reservation, enquiries etc were well handled and no problem at all faced! I . The room was clean and all the amenities in the room were working fine too. Would definitely stay here if I do visit Melaka again and would also recommend it to my friends and family. October 11, 2014
Rated 1.0 out of 5.0 by Good Platinum Recognition let down by Poor Service Standard Ill start with the good. 1. Very good platinum recognition, upgraded from deluxe to club straits view room. 2. Concierge extremely helpful and attentive. 3. Tea Tree Spa massage was good quality as usual.4. Generally, staff were helpful and all smiles. 5. Convenient location to Melaka Attractions. 6. Late check out was extended to 3pm. Bad. 1.this is a stay to celebrate my partner birthday and 3 seperate emails to welcome@holidayinnmelaka to make special arrangements was not being replied to. 2. upon check-in, details in my check in slip was not my personal details, it reflected as someone else NRIC/Address but the IHG member details are mine?. 3. Check In Staff told me I have a 40% massage discount, only to be disputed by Tea Tree Spa staff that it is 20% after i have booked my package. TTS offered 30% at the counter and i accepted it as i did not want to spoil my partner birthday celebration. 4. This time there were no welcome amenities as IHG Plat as compared to previous stay we had a fruit platter, cookies and welcome letter from Manager. 5. Housekeeping told me there is no turndown service, housekeeper came up and passed me a set of bath amenities instead, however turndown service was available in previous stay. 6. I mentioned about the birthday amenities to the executive lounge staff, he said he will check and revert. Upon checking, He called out my name from his desk towards the sofa i was sitting (half the distance of the lounge!)and hand signalled me to walk over to his desk, his tone was very Rude! 7. Same lounge staff argued with me that I did not include the birthday amenities under my reservation remarks, only to change his stand when i shown him my original booking with remarks on it, very unprofessional. 8. Poor evening canapes spread, food spread limited and were not refilled. There were 3 hot food option on saturday and reduced to 2 on sunday? last year was better!. 9. Air-conditioning had a ticking sound every 20minutes but hotel could not do anything as they was full during the whole weekend. One of the most frustrating IHG property stay throughout my entire time as an IHG Plat and although another executive lounge staff manage to bring a slice of fruit cake for my partner on the second night, damage was already done. Frustrated that my partner was disappointed in this stay which was meant to be an happy occasion. October 10, 2014
Rated 4.0 out of 5.0 by comfortable bed and good service this is the second time i stay at this hotel..at the first time i've stayed just for a night but this time i've stayed for 3 nights with my wife and 3 kids..the kids suite is good and comfortable for my kids however the light in kids area is too bright..maybe you can change it to dim light..plus the drawing item for kids just given only for the day i checked in..on the same day they finish the coloring...its a kids suite..so please entertain kids more.. i enjoyed my stay in holiday inn and i'm looking forward to stay at your hotel in other location..thanks to all the staff..keep on smiling..thanks.. October 8, 2014
Rated 4.0 out of 5.0 by Gute Lage mit sehr gutem Service sehr zum Empfehlen,Ruhige Lage zum Enspannen mit eine sehr guten Pool. Nähe zum Stadtkern. October 3, 2014
Rated 5.0 out of 5.0 by Appreciate the great services from hotel! This is my 3rd visit to this hotel. From check in, up to check out, the staffs were great. Room was comfortable and had a great sleep. we very appreciate that during our stay especially services and you have great staff. September 29, 2014
Rated 5.0 out of 5.0 by 整体环境干净舒适,房价应包含早餐。 基本上很满意酒店的整洁。今次并不是我第一次入住,据知这间酒店并不新,但是它给予人的感觉是非常新颖,房内收拾得很干净,用品很贴心,地毯舒服没有异味。员工服务也到位。 不过,房间的空调设备出现状况,温度的调节失控,无论如何调整,房内的温度犹如冰窖,半夜时分只好关掉冷气设备。而房内的时钟也不准,慢了一个多小时,差点误了时间,幸好发现得早。 性价比比较不理想,如果房价能够包含早餐,将是超完美的。 还有一点,就是周遭环境被破坏,非常可惜,以前入住时,可看海,现在只能够看泥沙(填海)。 交通也有欠缺,对于驾驶的住客,从酒店出来,无法直接取道天侨,只能够往MAHKOTA的方向驶去。 September 27, 2014
Rated 5.0 out of 5.0 by Very much worth the stay Only stayed overnight but would have liked to stay longer. No problems at all. Excellent experience. September 25, 2014
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