Rated 4.3 out of 5 by 451
Rated 5.0 out of 5.0 by Steve1point5 Relaxing mid week break
Returned to this hotel for a 3 night break after previous very relaxing stays. I wasn't disappointed! Great room, relaxing club lounge and super staff. Will return again.
July 27, 2015
Rated 5.0 out of 5.0 by Macce1313 Great customer service
This was my first visit to Malaysia and my stay was a long one. The hotel staff made this visit most enjoyable. My company had not reserved the room as they were supposed to prior to my arrival. However, this did not stop the front desk from making my arrangements on the spot. Excellent service and an excellent stay.
July 27, 2015
Rated 5.0 out of 5.0 by DWJY Great access to Jonker Street
Staff are very attentive and accommodating. Rooms are very clean and the facilities are well maintained and in excellent condition. Highly recommended if staying in the area.
July 26, 2015
Rated 4.0 out of 5.0 by A hotel guest88 Holiday Inn Melaka
Overall I was impressed with the staff quality. They really performed their duty with passion. However the location of the hotel is not suitable for people without car and with driving ideally to have a entrance to the bridge instead of a big turn via Mahkota Parade.
Price per night is also higher than more strategy placed 4 star Hattan hotel. Suggest to lower down room rate slightly.
IHG guarrenty of lowest room rate seem to be a over statement. I have found out that online booking website offer lower rate even before 7% credit card discount
July 26, 2015
Rated 4.0 out of 5.0 by beep@ken Nice Hotel spoilt by hotel staff
We stayed during the June holidays and arrived at 3.45pm but was told that our rooms were not ready.
To cut the story short, we have a bad experience with your Assistant Front Office Manager.
Her customer service is non-existence, attitude is bad, no form or empathy and served with a nonchalant behaviour.
Lucky for her, a Mr Jonathan stepped in to assist us during the check in.
Oh, I forgot to mention that she claimed she is the highest authority personnel at that time. So I do not know how Mr Jonathan has the authority to over ride her decision.
As for the room and hotel, the rooms are clean and comfortable The bed is nice with a nice view of the sea that greets us when we wake up. Breakfast is decent and our children loved the swimming pool. This is the 2nd time that we are staying and we will recommend strongly Holiday Inn if you are ever coming to Melaka. There are other new hotels around but we will prefer Holiday Inn's location as it located away from the hustle and bustle of shopping malls yet it is still within a short walk or drive from all the attractions and malls.
July 24, 2015
Rated 4.0 out of 5.0 by SQ123 Courteous and helpful staff. Nice accomodation
The hotel reception staff was efficient and very helpful. Overall, I was pleased with the service provided and the condition of the hotel room I was in.
July 22, 2015
Rated 4.0 out of 5.0 by Claxton NG The most comfortable hotel in Melaka.
Is not the first time I stay in Holiday Inn@Melaka, but is fifth time I stay. I feel like back to home again every time I enter this hotel. I like the room cleanness and the atmosphere of the hotel.
July 20, 2015
Rated 5.0 out of 5.0 by Ben Soon Attentive staff, very clean room, comfy bed
I was given a free upgrade to executive room as a gold member, the room was very clean.
I had a great sleep due to lack of noise and very comfy bed. The whole ambiance of the room makes me relaxed. No funny smell from air conditioner duct, or bathroom whatsoever that some hotels have.
Absolutely fresh room, very impressive for hotel that has existed for few years.
The breakfast was decent.
Staff were courteous and attentive.
I felt welcome.
July 15, 2015