Rated 4.3 out of 5 by 411
Rated 3.0 out of 5.0 Poor service
Slow and inefficient service of front desk staff.
not all staffs in restaurant is working (some show poor attitude)
Some staff at executive lounge do not know how to serve customer or know what to do.
April 22, 2015
Rated 4.0 out of 5.0 by AgnesT Good Hotel with Good Service
The hotel staff are very friendly and make you feel welcome. Rooms are spacious and beds are comfortable. Toilets are clean too. Wifi is free and breakfast is valued for money. My family always stay in Holiday Inn whenever we visit Melaka. No 2nd thoughts about that :)
Thank you to all Holiday Inn staff who have made our stay pleasant, from the security guard in the car park to the front desk staff to the housekeeper. *thumbs up*
April 14, 2015
Rated 4.0 out of 5.0 by Hang Tuah Comfortable bed and great location
Nice location, walk distance to shopping malls, nice and clean room, able to rest well. Sheltered/ underground car park available.
April 12, 2015
Rated 5.0 out of 5.0 by Sharan Great service @ the club restaurant.
Toilet items and coffee / tea packs could be provided daily and consistently. I had to ask for Coffee packs and soap one of the days.
April 11, 2015
Rated 5.0 out of 5.0 by JB Diver Great view of the sea
The view from the room window of Straits of Malacca is a beautiful one to experience, especially in the night.
April 9, 2015
Rated 4.0 out of 5.0 by Hockie Never fail me!
I have always stayed in this same hotel, Holiday Inn Melaka each time I visited Melaka ... I was never disappointed. The front desk staff are simply wonderful and courteous, with a welcoming smile!....that is good enough for me. I will recommend potential visitors to Melaka to stay in this hotel.
April 9, 2015
Rated 2.0 out of 5.0 by Maple5 Good staff, good location, great room. Shame about atmosphere.
My family stayed for three nights. The kids suite was great, a really good size for us all and our children loved the room. The staff were all very polite and as helpful as possible. The location suited us well and we used the pool.
There was a very big function happening during the time we were staying however and this really effected our experience. The hotel lobby was generally full of guards / police / officials and we were very much made to feel in the way and I felt particularly uncomfortable as a female. We appreciate that there were some very important people visiting though, but do feel that we should have been told in advance as a warning. My husband was actually sent in the service lift to access our room!
I would recommend this hotel, but suggest that guests are informed of such events.
April 3, 2015
Rated 5.0 out of 5.0 by VT137 Comfortable Getaway in Melaka
I have been IHG member for more than 10years now. I think IHG (used to be known as priorityclub) is one of the best managed hotel chain that i have came across. The Holiday Inn Melaka definitely live up to the IHG standards, be it the room cleanliness or the quality of the bed. Though i would prefer a firmer (latex type) pillow, but that's just my preference. Sound insulation was top notch and i am able to have a good night sleep. Hotels in Malaysia are known to have bad maintenance but Holiday Inn Melaka have done a good job. I think it was even better than my previous stay a year ago. Well done and keep up the good work.
April 2, 2015