Rated 4.3 out of 5 by 180
Rated 4.0 out of 5.0 by werty97 Cozy stay
Did a weekend getaway as school holiday break. Enjoy revisiting the place after many years but the drive from Makohta Parade to Holiday Inn is confusing. Perhaps the hotel can give a guiding map and road signs erect.
November 27, 2013
Rated 4.0 out of 5.0 Feels like a second home
We have been returning to melaka holiday inn annually for a relaxing family retreat since its opening 8th year ago. Checking in and out is always a breeze as we are priority club members.
The hotel superbs at its housekeeping which keeps the rooms clean. You can request for additional pillows (firm, soft, contour, etc) for your comfort.
The swimming pool offers a sea view sighting. There is a jaguzzi but its only available for MEN. so biased!
The hotel food used to be 4 stars but now its just average or below. At peak hours, waiting time for the lift can be lengthy as there are only 3 passenger lifts.
Its location is great as its within walking distance to shopping area - dataran pahlawan, makota parade and hatten square. At the jetty infront, there is ktv / billiard and some eateries. You can also have short stroll to infamous Jonker Walk and take a rickshaw back which costs RM$15. You can always approach the friendly conceige for recommendations of sightseeing or delicacies.
November 21, 2013
Rated 2.0 out of 5.0 by JF80 Bad Service and disappointed
Bad Service from Staff with no left with any option. I was a Platinum member of IHG and in my confirmation I was told my room get upgraded to suite. Hence, I also bring my kids along so that they can enjoy the spacious room and made arrangement to meet up my friends in the room. However, when the day itself check in, I was told all the suite are full and i have left no choice to downgrade back myself to normal room. Asking the staff can they do something because I already there at the hotel and require the space in my room. They say no and with no option. If I cancel will charge me a night. Not friendly at all. Show me frustrated face and told me this is upgrade for you which you not suppose to get, we can change your room anytime if require. As a platinum member, I receive such comment with frustrated face from front desk without giving any other option since the first place Holiday Inn Melaka made the mistake to upgrade me to suite and then downgrade me when i check in. Really disappointed.
November 21, 2013