Rated 4.1 out of 5 by 127
Rated 4.0 out of 5.0 by Jas57 mini vacation
Enjoyed our stay at this hotel although the room we had this time seemed very "tired". Paid for a "deluxe" room but didn't seem the same quality as our last visit here.
The staff were friendly & professional.
the above comment does not reflect the cleanliness in any way - the room was spotless each day just disappointed with the "quality" this time.
will still stay here again as very convenient to the airport which includes a free shuttle.
February 23, 2014
Rated 4.0 out of 5.0 by Captain Doug Layover
My wife and I stayed for one night on a layover from Auckland to Miami via LAX. We were surprised by the excellect food served in the dining room. The staff were great.
February 15, 2014
Rated 5.0 out of 5.0 by John P43 Great staff
Upon check in, we experienced a power failure that lasted about two and a half hours. The staff was excellent. they made sure that we were well taken care of with cold drinks & snacks. When the power was restored, we enjoyed a complimentary barbecue. This staff knows how to respond to an unavoidable bad situation.
February 5, 2014
Rated 5.0 out of 5.0 by Ryan123 Nice stay
Very close to the airport, and a very nice and helpful staff, especially in the restaurant. Front desk staff was very helpful in storing my bags while I was in meetings during the day. Decent room, and a quiet stay, even being right across the street from the airport.
February 3, 2014
Rated 4.0 out of 5.0 by Chipper19 Great Location, Clean and Friendly
Although we were only staying for the night on a layover from Sydney, the hotel was close enough to walk to from the airport even with all our bags on an airport cart. Our concern about using an airport cart was eleviated when we found the hotel had a rack to store them in at the front of the lobby for our return trip the next day. This saved us having to use the shuttle even though it was offered. We prefer to walk for the fresh air. Our room was clean and cozy with a nice stand-up bar area and the lounge in the lobby served a nice affordable meal and drinks for dinner. Hotel was very quite and we could not hear the airport outside. I would recommend this hotel if you are only looking at staying at the airport. It is far too expensive to cab into the city from the airport if you were doing it on a daily basis.
January 14, 2014
Rated 4.0 out of 5.0 by Sapper65 Very pleasant stay
Reccommend to anyone. very comfortable and convenient.
January 10, 2014
Rated 4.0 out of 5.0 by Mxfan Good all round-need a little improvement on shuttle
We have stayed at this property many times when we pass through Melbourne.
This trip, for some reason, we had challenges with the shuttle service. When we asked for a pick up, they seemed to have forgotten about us. They came immediately when I called again, 15 min later. The wait was tough as we have two little kids (2 & 4) who were not used to the cool weather.
On the day of departure, we were told to walk to the airport or wait 30 mins as the flight crew needed the shuttle. Again, this would not be a big deal if we didn't have two littles kids plus luggage.
I am somewhat disappointed the staff didn't try to make some arrangement for us but stuck to their principle that crew gets priority.
January 10, 2014
Rated 4.0 out of 5.0 by valdee Overall experience
I always enjoy my stay, whether it is pre- or post flight. I live 4hours away so it is my favourite place to relax as the staff are great, the bar/restaurant is relaxed and good, and the rooms just right for a decent nights sleep. Only thing I don't like are the chairs in the bar. thanks for a great stay.
January 9, 2014