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Rated 4.2 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Very convenient & comfortable We find this motel great when we have to get an early flight, no traffic worries, just get up, have breakfast and walk to the terminal June 14, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable, but faulted Served its purpose well for an overnight stay before a morning flight departure. Reception person was rather cold and didn't know (asked me!) if I had stayed there before, despite me being a frequent flyer. Room was very adequate and clean. Our door key failed to work properly but a staff member came past and assisted, then got a replacement key for us, at her own volition. Renovations were going on at the front entrance and the signage and lighting to find and use the alternative, narrow entrance was completely inadequate and very unprofessional - felt like a third rate motel! June 12, 2014
Rated 5.0 out of 5.0 by great hotel consistant quality I have used this hotel 15 time in last 3 years . Always found it to very good ,great food friendly efficient staff.The bar is cosy and friendly ,prices are good. I have never had cause to complain. The internet connect is good alway connect without any hassel. June 10, 2014
Rated 3.0 out of 5.0 by Poor Service at Reception, Overpriced I had arrived in Australia on the day I checked in and was allocated a quiet room (610) as requested. The decor is passed its best and the paint work and carpets are somewhat tatty. Not good given the nightly charge. The main disappointment was the obnoxious attitude of the member of staff that I dealt with at check out. I was unfamiliar with the card payment system in Australia which is different to that in the UK. I was struggling to understand certain questions that were being asked but this individual was not in least bit courteous and was glaring at me and making unacceptable comments. It is clear that she was inadequately trained on dealing with visitors that are not familiar with the Australian system. It was a shocking experience and I will not be able to recommend this Holiday Inn because of this unacceptable attitude. June 9, 2014
Rated 5.0 out of 5.0 by Good service Excellent service, located close to Airport, noise minimal, ideal for good service June 8, 2014
Rated 5.0 out of 5.0 by Good room, great service and close to the airport Staff are helpful and friendly. Great location around the airport. Had a great room with great view to the airport field. Room are clean. Bar would be better to have more comfy chairs and space. Internet is free to IHG club member and fast. Great experience. June 8, 2014
Rated 5.0 out of 5.0 by Great relaxing night before an early flight on a holiday A one night stop over in a hotel close to the airport and gets you in the mood for the longer overseas holiday . June 5, 2014
Rated 5.0 out of 5.0 Quiet and comfortable We stayed overnight and have to say all the staff were friendly and courteous, the room was comfortable, we left early in the morning and as we were in Club rooms at the airport we didn't have breakfast. June 3, 2014
Rated 4.0 out of 5.0 by Great place to relax after a long flight! Excellent hotel. Friendly and competent staff. Comfortable and spacious , clean rooms with internet. Breakfast is good and so is the restaurant. Other positives: close to airport and shuttle service from the hotel. Nice and quiet. However the shuttle service during the night can be improved. May 30, 2014
Rated 5.0 out of 5.0 by Great room and service Stayed for 3 days while visiting family and friends. The location was perfect for me and I was able to easily travel in all directions. The staff were helpful when I wanted to book a second room for a friend and my request was processed without any problems. Being able to get to the airport in quite literally 2 minutes takes away the stress of missing a flight. The room was comfortable and everything I needed was there. I would definitely stay again. My only issue is that there is no real recognition for Priority Club Members. In the USA you receive small gifts, even as simple as bottles of water, snack bars, fresh fruit, complimentary breakfast etc. Sadly there was nothing like that, just a printout with my points balance. Maybe this is something for the management to think about ..... May 27, 2014
Rated 5.0 out of 5.0 by Friendly efficient staff Comfortable room with good facilities , professional friendly staff . Corridors could do with an update. Overall very comfortable Would use again May 26, 2014
Rated 4.0 out of 5.0 by Warm and Welcoming Kudos to the team at Holiday Tullamarine Airport. I stayed during an overnight stopover between flights at Melbourne and was made to feel extremely welcome right from the moment the free courtesy transfer picked me up late at night from my flight to a scrumptuous breakfast ready at precisely 5.30 the next morning. The room was very comfortable and quiet. A highly recommended property that met my needs exactly. May 12, 2014
Rated 4.0 out of 5.0 by Staff and Service The shuttle bus from Airport to Hotel was excellent. The shuttle bus from Hotel to Airport was poor. I am disabled and walk with a walker-device. The driver let me off at an area where there was no one around and was quite far from the main airport door. There were luggage trollies, but they require coins. He had no change in his pocket. I had 2 large suitcases with me. It was a real struggle for me to get to the ticket counter. May 10, 2014
Rated 4.0 out of 5.0 by Very nice room & friendly, helpful statt We stayed here for 4 nights at the end of a 5 week visit to AUS & NZ. The location was great and surprisingly quiet. We were able to walk to Hertz to pick up and drop off our rental car. The terminals are also in walking distance if you don't have too much luggage. The breakfast buffet was very good and the one bar meal we had the night we arrived was nice too. Our room on the top floor was excellent and the bed very comfortable. Would definitely stay here again should we return to Melbourne. One minor negative: It can be difficult to find a space in the car park when returning after an evening out. April 29, 2014
Rated 5.0 out of 5.0 by Great location and staff The Holiday Inn at Melbourne Airport is located right across the car park from the airport, and whilst there is a bus that takes you to the terminal, without a lot of luggage you could walk through. Staff were friendly and extremely helpful with what to do with our rental car, filling up gas etc. and made check-in smooth and friendly. Our room was fine and in spite of the proximity to the airport the room was quiet and comfortable - other than the air-con that we struggled to control. Dinner in the restaurant was ok - not outstanding but well cooked. Our waitress was charming, as was the bar person - she really went out of her way to get the right drinks and bring them over. I would stay here again with no hesitation. April 17, 2014
Rated 4.0 out of 5.0 by Convenient location, good room and bed The place is very convenient for accessing the Airport, even better the hotel provided us free van transport to the terminal, saving us a lot of trouble from moving the lugages as well as kids in early morning. The room is surprisingly spacious; beds are big and comfortable. As a IHG member I enjoyed the free Wi-fi so it's very good stay though very short. April 14, 2014
Rated 5.0 out of 5.0 by Nice stopover place in melbourne The staff are very friendly and helpful- just very cheery and a nice sight for jet lagged eyes. You can get a bus from the airport opposite into town. It costs about 30 AUD return. Not incredibly cheap but useful. April 13, 2014
Rated 5.0 out of 5.0 by Helpful staff and quiet room We used this hotel as a central place while visiting the state of Victoria. We took many daily road trips and the staff was very helpful with directions and information on highways. This hotel room was a comfortable place to come home to. The bed was comfortable and the room was quiet. We did not try the restaurant while we were there. April 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service A thoroughly enjoyable stay. Comfortable bed, good food, great service. I would definitely stay here again and have no hesitation in recommending the Holiday Inn Melbourne Airport to others. Thank you for a very enjoyable stay. April 2, 2014
Rated 4.0 out of 5.0 by Great spot for relaxation before a long flight We chose this hotel located right at the airport as we needed a good nights sleep before a 15 hour flight the next morning. Check in was efficient. As we made our way upstairs to our room I held my breath as the lobby was dodgy and old looking. No need to worry, the room was lovely, the bed was great and the pillows marvelous. Flat screen TV and even hot cocoa as an amenity. High prices at the mini bar precluded any purchase, which is a pity if you are peckish. Clean bathroom. A great night's sleep and onto the flight. Thank you very much Holiday Inn. Well rested and ready to go! April 1, 2014
Rated 5.0 out of 5.0 by Very quiet being next to the busy airport Good, quiet accommodation - Ideal for the very nearly departure at a great price. March 21, 2014
Rated 2.0 out of 5.0 by Needs upgrade Staff was great but had little to work with. Hotel needs an upgrade. It is like something out of the 1980's. Depressing. March 20, 2014
Rated 5.0 out of 5.0 by Unbelievable! I booked a room for my husband, myself and two children room for an overnight stay in Melbourne. The service we experienced from check in to airport drop off was second to none. We were pleasantly surprised by the exceptional customer service from the staff who went out of their way to make us feel welcome (even with two small children). The restaurant staff interacted with the kids and accommodated our requests for minor changes to the menu. We were so impressed that we cancelled the hotel we had booked for our return trip and re-booked with the Holiday Inn. 10 out of 10. March 10, 2014
Rated 1.0 out of 5.0 by Awful service My wife and myself planned to catch a rest between flights, as we arrived in Melbourne at 3:00AM and had to leave the hotel at 11:00AM. We explicitly requested a room with two beds at reservation time (which was confirmed), but to our surprise we were allocated an accommodation with a queen bed only. Our rest was interrupted twice at 8:00AM and 8:30AM by housekeeping despite the fact that we placed the 'Do Not Disturb' sign on the outside of the door. Moreover, the 8:30AM interruption was actually a housekeeper walking into the room without even knocking. From that point onwards, we were unable to sleep. At check-out time, I was informed that the room&tax amount was previously debited from my credit card, which is neither common worldwide nor it was previously mentioned at reservation time. March 8, 2014
Rated 4.0 out of 5.0 by Nice people, friendly and efficient, close to the airport with nice rooms My only neutral comment is that the menu could change a bit more often. The food is good there is a limited choice which would be improved if the menu changed more often, March 7, 2014
Rated 4.0 out of 5.0 by mini vacation Enjoyed our stay at this hotel although the room we had this time seemed very "tired". Paid for a "deluxe" room but didn't seem the same quality as our last visit here. The staff were friendly & professional. the above comment does not reflect the cleanliness in any way - the room was spotless each day just disappointed with the "quality" this time. will still stay here again as very convenient to the airport which includes a free shuttle. February 23, 2014
Rated 4.0 out of 5.0 by Layover My wife and I stayed for one night on a layover from Auckland to Miami via LAX. We were surprised by the excellect food served in the dining room. The staff were great. February 15, 2014
Rated 5.0 out of 5.0 by Great staff Upon check in, we experienced a power failure that lasted about two and a half hours. The staff was excellent. they made sure that we were well taken care of with cold drinks & snacks. When the power was restored, we enjoyed a complimentary barbecue. This staff knows how to respond to an unavoidable bad situation. Thanks, JP February 5, 2014
Rated 5.0 out of 5.0 by Nice stay Very close to the airport, and a very nice and helpful staff, especially in the restaurant. Front desk staff was very helpful in storing my bags while I was in meetings during the day. Decent room, and a quiet stay, even being right across the street from the airport. February 3, 2014
Rated 4.0 out of 5.0 by Great Location, Clean and Friendly Although we were only staying for the night on a layover from Sydney, the hotel was close enough to walk to from the airport even with all our bags on an airport cart. Our concern about using an airport cart was eleviated when we found the hotel had a rack to store them in at the front of the lobby for our return trip the next day. This saved us having to use the shuttle even though it was offered. We prefer to walk for the fresh air. Our room was clean and cozy with a nice stand-up bar area and the lounge in the lobby served a nice affordable meal and drinks for dinner. Hotel was very quite and we could not hear the airport outside. I would recommend this hotel if you are only looking at staying at the airport. It is far too expensive to cab into the city from the airport if you were doing it on a daily basis. January 14, 2014
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