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Rated 4.2 out of 5 by 207 reviewers.
Rated 4.0 out of 5.0 by Very nice room & friendly, helpful statt We stayed here for 4 nights at the end of a 5 week visit to AUS & NZ. The location was great and surprisingly quiet. We were able to walk to Hertz to pick up and drop off our rental car. The terminals are also in walking distance if you don't have too much luggage. The breakfast buffet was very good and the one bar meal we had the night we arrived was nice too. Our room on the top floor was excellent and the bed very comfortable. Would definitely stay here again should we return to Melbourne. One minor negative: It can be difficult to find a space in the car park when returning after an evening out. April 29, 2014
Rated 5.0 out of 5.0 by Great location and staff The Holiday Inn at Melbourne Airport is located right across the car park from the airport, and whilst there is a bus that takes you to the terminal, without a lot of luggage you could walk through. Staff were friendly and extremely helpful with what to do with our rental car, filling up gas etc. and made check-in smooth and friendly. Our room was fine and in spite of the proximity to the airport the room was quiet and comfortable - other than the air-con that we struggled to control. Dinner in the restaurant was ok - not outstanding but well cooked. Our waitress was charming, as was the bar person - she really went out of her way to get the right drinks and bring them over. I would stay here again with no hesitation. April 17, 2014
Rated 4.0 out of 5.0 by Convenient location, good room and bed The place is very convenient for accessing the Airport, even better the hotel provided us free van transport to the terminal, saving us a lot of trouble from moving the lugages as well as kids in early morning. The room is surprisingly spacious; beds are big and comfortable. As a IHG member I enjoyed the free Wi-fi so it's very good stay though very short. April 14, 2014
Rated 5.0 out of 5.0 by Nice stopover place in melbourne The staff are very friendly and helpful- just very cheery and a nice sight for jet lagged eyes. You can get a bus from the airport opposite into town. It costs about 30 AUD return. Not incredibly cheap but useful. April 13, 2014
Rated 5.0 out of 5.0 by Helpful staff and quiet room We used this hotel as a central place while visiting the state of Victoria. We took many daily road trips and the staff was very helpful with directions and information on highways. This hotel room was a comfortable place to come home to. The bed was comfortable and the room was quiet. We did not try the restaurant while we were there. April 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service A thoroughly enjoyable stay. Comfortable bed, good food, great service. I would definitely stay here again and have no hesitation in recommending the Holiday Inn Melbourne Airport to others. Thank you for a very enjoyable stay. April 2, 2014
Rated 4.0 out of 5.0 by Great spot for relaxation before a long flight We chose this hotel located right at the airport as we needed a good nights sleep before a 15 hour flight the next morning. Check in was efficient. As we made our way upstairs to our room I held my breath as the lobby was dodgy and old looking. No need to worry, the room was lovely, the bed was great and the pillows marvelous. Flat screen TV and even hot cocoa as an amenity. High prices at the mini bar precluded any purchase, which is a pity if you are peckish. Clean bathroom. A great night's sleep and onto the flight. Thank you very much Holiday Inn. Well rested and ready to go! April 1, 2014
Rated 5.0 out of 5.0 by Very quiet being next to the busy airport Good, quiet accommodation - Ideal for the very nearly departure at a great price. March 21, 2014
Rated 2.0 out of 5.0 by Needs upgrade Staff was great but had little to work with. Hotel needs an upgrade. It is like something out of the 1980's. Depressing. March 20, 2014
Rated 5.0 out of 5.0 by Unbelievable! I booked a room for my husband, myself and two children room for an overnight stay in Melbourne. The service we experienced from check in to airport drop off was second to none. We were pleasantly surprised by the exceptional customer service from the staff who went out of their way to make us feel welcome (even with two small children). The restaurant staff interacted with the kids and accommodated our requests for minor changes to the menu. We were so impressed that we cancelled the hotel we had booked for our return trip and re-booked with the Holiday Inn. 10 out of 10. March 10, 2014
Rated 1.0 out of 5.0 by Awful service My wife and myself planned to catch a rest between flights, as we arrived in Melbourne at 3:00AM and had to leave the hotel at 11:00AM. We explicitly requested a room with two beds at reservation time (which was confirmed), but to our surprise we were allocated an accommodation with a queen bed only. Our rest was interrupted twice at 8:00AM and 8:30AM by housekeeping despite the fact that we placed the 'Do Not Disturb' sign on the outside of the door. Moreover, the 8:30AM interruption was actually a housekeeper walking into the room without even knocking. From that point onwards, we were unable to sleep. At check-out time, I was informed that the room&tax amount was previously debited from my credit card, which is neither common worldwide nor it was previously mentioned at reservation time. March 8, 2014
Rated 4.0 out of 5.0 by Nice people, friendly and efficient, close to the airport with nice rooms My only neutral comment is that the menu could change a bit more often. The food is good there is a limited choice which would be improved if the menu changed more often, March 7, 2014
Rated 4.0 out of 5.0 by mini vacation Enjoyed our stay at this hotel although the room we had this time seemed very "tired". Paid for a "deluxe" room but didn't seem the same quality as our last visit here. The staff were friendly & professional. the above comment does not reflect the cleanliness in any way - the room was spotless each day just disappointed with the "quality" this time. will still stay here again as very convenient to the airport which includes a free shuttle. February 23, 2014
Rated 4.0 out of 5.0 by Layover My wife and I stayed for one night on a layover from Auckland to Miami via LAX. We were surprised by the excellect food served in the dining room. The staff were great. February 15, 2014
Rated 5.0 out of 5.0 by Great staff Upon check in, we experienced a power failure that lasted about two and a half hours. The staff was excellent. they made sure that we were well taken care of with cold drinks & snacks. When the power was restored, we enjoyed a complimentary barbecue. This staff knows how to respond to an unavoidable bad situation. Thanks, JP February 5, 2014
Rated 5.0 out of 5.0 by Nice stay Very close to the airport, and a very nice and helpful staff, especially in the restaurant. Front desk staff was very helpful in storing my bags while I was in meetings during the day. Decent room, and a quiet stay, even being right across the street from the airport. February 3, 2014
Rated 4.0 out of 5.0 by Great Location, Clean and Friendly Although we were only staying for the night on a layover from Sydney, the hotel was close enough to walk to from the airport even with all our bags on an airport cart. Our concern about using an airport cart was eleviated when we found the hotel had a rack to store them in at the front of the lobby for our return trip the next day. This saved us having to use the shuttle even though it was offered. We prefer to walk for the fresh air. Our room was clean and cozy with a nice stand-up bar area and the lounge in the lobby served a nice affordable meal and drinks for dinner. Hotel was very quite and we could not hear the airport outside. I would recommend this hotel if you are only looking at staying at the airport. It is far too expensive to cab into the city from the airport if you were doing it on a daily basis. January 14, 2014
Rated 4.0 out of 5.0 by Very pleasant stay Reccommend to anyone. very comfortable and convenient. January 10, 2014
Rated 4.0 out of 5.0 by Good all round-need a little improvement on shuttle We have stayed at this property many times when we pass through Melbourne. This trip, for some reason, we had challenges with the shuttle service. When we asked for a pick up, they seemed to have forgotten about us. They came immediately when I called again, 15 min later. The wait was tough as we have two little kids (2 & 4) who were not used to the cool weather. On the day of departure, we were told to walk to the airport or wait 30 mins as the flight crew needed the shuttle. Again, this would not be a big deal if we didn't have two littles kids plus luggage. I am somewhat disappointed the staff didn't try to make some arrangement for us but stuck to their principle that crew gets priority. January 10, 2014
Rated 4.0 out of 5.0 by Overall experience I always enjoy my stay, whether it is pre- or post flight. I live 4hours away so it is my favourite place to relax as the staff are great, the bar/restaurant is relaxed and good, and the rooms just right for a decent nights sleep. Only thing I don't like are the chairs in the bar. thanks for a great stay. January 9, 2014
Rated 4.0 out of 5.0 by Hassle free stay This was our first stay at HI Melb Airport. From the moment we checked in the staff made a good impression, helpful, caring, friendly and understanding. They took the hassle out of things we were unsure of like car parking, dinner options, airport transfers. They offered suggestions. And the best part was it they said they'd do it - it was done! Thank you, keep up the good work and well be back. January 7, 2014
Rated 4.0 out of 5.0 by Convenient when in transit Rooms need fresh look however the beds are very comfortable & you don't hear the guest next door. So convenient that my family can have meals even when we arrive late at night & everything else is closed. Close enough to walk if you don't want to wait for shuttle service to the airport. January 7, 2014
Rated 5.0 out of 5.0 by Excellent all round Reception Staff couldn't do enough to help me, Really can't Thank you enough for going out of your way to help, clean room good food Thankyou once again for all your help. January 3, 2014
Rated 1.0 out of 5.0 by Staff I was very disappointed in the overall service we got from the staff . Firstly when we went to the bar there was no one to service us and we were told the dinner room was closed that night. When we returned later that night we ordered room service and we were told we couldn't order pizza so we order something different after 40 minutes I rand to enquired we it was and was told it was on its way, after one hour I rand and cancelled it. When we went to breakfast we stood there for a long period while a staff member had a conversation with other guest and had her back to the desk so I am very disappointed with the service January 1, 2014
Rated 4.0 out of 5.0 by Convienent location. Perfect location for the early flight out of Melbourne, only 5 minutes by foot to check in. Did not use the airport transfer. December 23, 2013
Rated 4.0 out of 5.0 by Great for transiting Great location with free shuttle service to the terminal. Highly recommended for transiting passengers who need a hotel room en route to their destinations. December 22, 2013
Rated 5.0 out of 5.0 by Great place to stay I love the convenience to the airport. The beds are super comfy and the views out the windows are great. The rooms are brilliant and reasonably priced. Love the stay and park deal too. i'm just wondering why I didn't get any IGH Club Rewards for my stay. I joined up so I could! December 11, 2013
Rated 5.0 out of 5.0 by Fantastic nights stopover I would highly recommend Holiday Inn @ Melbourne Airport. You can walk from the terminal to your accommodation. Comfy bed, excellect service, very friendly & helpfull staff. December 10, 2013
Rated 4.0 out of 5.0 by Comfortable bed and good service I really enjoyed my stay at Holiday Inn, Melbourne Airport. I really needed a good sleep after my previous two nights in a less than comfortable bed. The only complaint I have these days is that solo travellers like me have to pay for a double room. It is unfair that this happens and doesn't reflect the growing trend for solo travel, especially by women. My other comment is that when I was dropped off by the courtesy bus at the terminal, I was dropped off at Qantas arrivals, when I was asked what airline I was flying with...Jetstar. I had no idea where to go, and there was just an empty bag collection area, no signs to indicate where I should be, and finally had to ask another passenger where I should go to find Jetstar departures and check-in. I found the bus driver very off hand. December 8, 2013
Rated 5.0 out of 5.0 by Comfortable bed and large room Great place to stay as we flew out early and courtesy bus took us to airport. Left car also at Motel while we were away and picked up by Bus when we landed at midnight. Excellent service. November 26, 2013
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