Rated 4.2 out of 5 by 179
Rated 5.0 out of 5.0 by john T. melbourne
I enclose a short story on my 2012 visit to your hotel and grand slam ,melbourne generally.
January 23, 2014
Rated 1.0 out of 5.0 by RichardLOZ Way below standard expected
Once again my business travel brought me back to Melbourne and the Holiday Inn. I have stayed here many times, and each time it deems to get progressively worse.
On check-in not only was I not recognised and welcomed as a Rewards Club Member, but when I pointed this out to the person at check-in I pretty much had to prove my Platinum Status as according to them, their records only had me listed as a Gold Member. Given that my profiles lists me as a Platinum Member, and that on recent travel through the US, I was indeed welcomed at that status, I find this excuse very hard to believe.
He did apologise for not being able to upgrade me, however I have in the past received far better rooms than this time, even though I was at a lower status level.
Went to my room and thought I would have a coffee. Boil the jug, and pour my coffee, then into the fridge to get milk. 2 small cartons in the fridge, one of which was open and empty, and the other open and half full! needless to say I opted for a black coffee on this occasion.
Off to the office for the day as planned. On returning to the hotel after a day in the office, I find both my dirty coffee cup from the previous night, as well as a glass half full of water left from the night before, still sitting by the bed. Checked the fridge and sure enough I had 2 nice new unopened containers of milk, but lo and behold, sitting there staring happily at me were the same two containers from the previous day still open, 1 empty and 1 half full. I mean seriously, what is going on with this hotel?
You then have to wonder also if housekeeping had even entered the room. I guess they had on this occasion as my coffee sachets had been replenished.
NOT GOOD ENOUGH HI! I will now be seriously considering my next trip to Melbourne as to whether I actually want to stay here again, or whether I should just take my business to the other group who I also have status with, and who never fails to greet me as a valued member, along with complimentary upgrade, breakfast and executive club access.
Time to get your act together HI, or you will lose what I would like to think is a valuable customer!!!
January 20, 2014
Rated 4.0 out of 5.0 by Rob0672 Our stay
The Holiday Inn on Flinders is well positioned close to Southern Cross Station. It is only a small walk to the tram stops. The room was very clean and the staff, very helpful and engaging I found the breakfast each morning the most disappointing in that the staff were too few and that the breakfast plates were not cleared and mounted up on the table. The food in the hot food bar was long in the tooth or selections empty by the time we ate at 9am. It took some time thereafter for staff to notice and longer to act once informed. Notably the restaurant was still full at this time and we ate in the adjoining area. The breakfast was not bad by any means, but tainted an otherwise very enjoyable stay.
Kids stay and dine free is a wonderful bonus, as was the pool !!
January 18, 2014
Rated 3.0 out of 5.0 by Bj430 Great location & quiet
Hotel has a terrific location on the corner of Spencer & Flinders Lane. About 5 minutes walk to Southern Cross Train & Bus station. Tram stop right outside hotel at intersection of Spencer & Flinders Street. Close to shopping on Bourke St. & Collins St. (Which has a ton of shopping if you've never been to Melbourne before.) Plenty of places to eat at train station and in the shopping districts, some of them close early, 5-6pm and only open after 8 am, except for Hungry Jacks! Even the Starbucks doesn't open until 8 am.
Room is very quiet, even though we were on 2nd floor facing Spencer St. Could not hear traffic almost at all. Room & bathroom good size, with tea pot and fridge, which is stocked with full cream milk for coffee/tea. Overall cleanliness of room and hotel in general was not very good, as others have mentioned. They definitely do not vacuum every day, even the common areas. And the carpet shows it. Had to get shower curtain changed during a 10 night stay as you could smell the mildew emanating off of it with the shower on. The new curtain started to smell to after about 3 nights.
Otherwise, service and breakfast is good. Expensive, but Melbourne is expensive everywhere. We were able to get a discount on the breakfast, maybe because of status? Also, hotel was full during Christmas/New Year holiday, but it remained quiet during stay.
January 15, 2014
Rated 4.0 out of 5.0 by caulf50 Great location, great value and great service
As always, a very comfortable and enjoyable stay. Proximity to public transport, tourist attractions and the experience of the the friendly and helpful staff made it yet another memorable trip.
January 11, 2014
Rated 5.0 out of 5.0 by Daffy14 Great value, excellent position and quality service
Went on a return visit, excellent front desk srevice, meals and beverages.
Enjoyed happy hour and views of activity outside.
Great front desk service from Paolo and James in the catering, bar area.
January 11, 2014
Rated 5.0 out of 5.0 by Brades excellent hotel
Hotel is very central. clean roomy, comfortable bed , staff friendly & helpful we enjoyed our 3 nights & will be back can highly recommend this hotel
January 11, 2014
Rated 3.0 out of 5.0 by Diary Great bed not as clean as I thought
The bed was lovely with a choice of pillows, however when I checked into the room their were some fingernail clippings in the basin that hadnt been cleaned. One night I came back after a long day at work and my room hadn't been serviced at all. The girl at the desk did what she could, bless her however there was no apology from management. When I mentioned it to the manager he questioned me as to whether I had my ' do not disturb' sign up which I had not. I would have thought they would have been more apologetic. After all it is still the holiday inn and NOT the Bates Motel
January 7, 2014
Rated 3.0 out of 5.0 by belu23 good location
the hotel is in good location and very convenient to all attractions !!.we had some problem with the power both days.so we had to change rooms in the middle of night!!
January 6, 2014
Rated 5.0 out of 5.0 by Easy Andy Great location, great staff.
A comfortable stay in a convenient location. Staff were friendly and attentive. Highly recommended.
January 5, 2014
Rated 5.0 out of 5.0 by Happy new year! function happy New Year!
Friendly efficient service, room good. I never love the combo shower/bath. Ideal location for our function and fitted our needs perfectly, slept straight through. The overall night experience was excellent and the hotel played it's more functional part, Very happy with the choice. Thanks!.
January 5, 2014
Rated 5.0 out of 5.0 by mj16 Holiday inn on Flinders
Great location, staff at front desk were exceptional and went out of there way to help us with everything.
Highly recommend anyone visiting Melbourne to stay here .
January 4, 2014
Rated 5.0 out of 5.0 by dishy7300 overall great accommodation
we were very happy with our stay at the Holiday in on Flinders, staff were friendly, rooms were clean and comfortable, food in Sirocco was beautiful..we will be choosing this hotel for all future stays in Melbourne!
January 2, 2014
Rated 5.0 out of 5.0 by mal66 Great Location amazing service
The staff are super friendly, one in particular at the front desk named Paul. Extremely friendly and helpful, a pleasure to deal with.
Location is brilliant, rooms are comfortable and clean, most important to me is the shower pressure was fantastic and you could actually have a decent shower without running around in a circle trying to get wet.
January 1, 2014
Rated 5.0 out of 5.0 by LordSebastian1969 One of the finest Holiday Inns in the world
I love every visit to this Hotel it is warm and welcoming its friendly and yet has an air of style and effecient grace. When you stay at this Hotel you get a real sense that all the staff are happy to be there, to assist and help you and really enjoy their jobs. Alastair is a fine example of a true IHG Ambassador for this hotel, his passion and willingness to making your stay perfect, is superb.
The rooms are lovely, Possibly not every room is marvelous but if you really dont like a room go down and discuss it it with one of the Polite guys on the front desk and ask to change. Simple really its a service and if your not happy give them the opportunity to fix it and dont just tolerate and jump on a site like this and complain. The rooms have block out curtains so a good nights sleep is almost guaranteed, though if you are sensitive to mild noise and vibration then ensure you ask for a room away from the Tram side of the hotel. The airco is great and keeps the room ambient, and the room service is Fabulous. Delivering a vast range of treats and defeats you'll love them all. Breakfast can also be room service or in the restaurant downstairs has a very good buffet. They also have a chef and egg station so you can be assured of eggs cooked just the way you like them.
Within easy walking distance to the hotel are many attractions, like the CBD central shopping the Casino and Flinders street station and Federation square. The guys at the desk can help and assist with all your bookings, maps and advice on things to do.
All in All I love the staff here and there infectious behaviour makes me love their Hotel. As a IHG Platinum Elite Ambassador, I recommend this Hotel Highly.
December 31, 2013
Rated 5.0 out of 5.0 by FoxyFloozie Home away from home
Love staying here as our base in Melbourne. It's central to so much.
Only thing I would complain about is the $40 a night parking fee, that's a bit steep I think - and there is limited parking nearby.
December 31, 2013
Rated 3.0 out of 5.0 Holiday Inn on Flinders
Overall experience is good compared to other hotel I stayed. Quality of housekeeping is a bit inconsistent.
December 31, 2013
Rated 5.0 out of 5.0 by allertcha great location
I stayed at the holiday inn for four nights and found it ideal for my stay.The resturant was excellent with good food choices and service was great. i will definately be staying there again when i come down for the football.
December 29, 2013
Rated 5.0 out of 5.0 by Sandrett1997 Terrific services and great breakfast
We very much enjoyed our stay. Close to everything we needed to get to. Staff were friendly & very helpful. Breakfast was a real treat.
December 18, 2013
Rated 5.0 out of 5.0 by Chez57 My choice when in Melbourne
This is my preferred accommodation when in Melbourne. The staff are warm and welcoming and it always feels like coming home. Tram at the door, easy walking distance to Spencer St train station, casino and Etihad Stadium.
December 17, 2013
Rated 4.0 out of 5.0 by miaos Comfortable Bed
The overall experience at the Hotel is good as it is centrally located. The only issue is the valet parking charges for staying guests is relatively expensive.
December 16, 2013
Rated 4.0 out of 5.0 by rocket64 comfortable bed and great room
Great place to stay close to all the things we need to do and see had a great sleep and the breakfast was excellent
December 12, 2013
Rated 5.0 out of 5.0 by Mel27112916 Great service
It wasn't my first time staying here but every time I do it gets better and better, very happy with the service we received.
December 11, 2013
Rated 5.0 out of 5.0 by Caroline10 excellent room, great location
Room was very clean, and beds comfortable. The inn itself was also very clean with nice bar and lounge. Very relaxing environment.
December 11, 2013
Rated 3.0 out of 5.0 by HOPE46 Good bed good service
Reception desk staff were very welcoming and efficient,bed was great but the room was not clean enough, chairs were dirty, carpet had foot residue on it.
Breakfast was good, however restocking of food was very slow.
December 4, 2013
Rated 3.0 out of 5.0 by Em2309 Dirty
The room was very dirty I had to wipe all the shelves prior to using them due to the volume of dust. The toilet roll holder was covered in dust and toothpaste the edge of the tiles were dirty the carpet wasn't hoovered and continued not to be hoovered for the 3nights we were there.
The carpets in the lift and bar area were dirty a peanut lived on the floor for two days until we picked it up. The worst place we stayed as far as cleanliness we complained to reception but you could tell they were not interested so gave up with them definitely not worth the money hugely disappointed
December 4, 2013
Rated 5.0 out of 5.0 by Bakker Great customer service and venue
I found this hotel an excellent choice and very easy to get to. The staff were so helpful and even offered to put my bag in my car for the day when checking out, plus they valet parked my car as well . That small token was so helpful. I would definately stay again and would recommend this to anyone needing accomodation in the city . Really great service, freindly helpful staff and nice atmosphere. Over all 10/10
November 30, 2013
Rated 4.0 out of 5.0 by JacMich Great staff and location
The staff were very helpful with everything and very polite . Usually I find Melbourne hotel staff to be very rude and judgmental but here they were very welcoming and not at all judge mental .
The location was excellent for us as we like to go to crown casino an we were attending the sexpo at Jeff's shed . We could've paid they same amount for a stay at the Crowne Plaza but would've been in a much smaller room without any extras . The breakfast was the best too !
November 27, 2013
Rated 5.0 out of 5.0 by Morphology Friendly staff, good location
Was given complimentary late checkout, staff absolutely fantastic and friendly. Good location for everything, will stay over and over. Room facilities were good and clean, no complaints
November 21, 2013
Rated 5.0 out of 5.0 by Frank3333 Great location!
Staff is terrific, very friendly and very helpful. Only issue is the bathroom. Serviceable, but 70's motif and in need of some repairs.
November 20, 2013