Rated 4.3 out of 5 by 399
Rated 5.0 out of 5.0 by dc6263 Fantastic service with very friendly staff
My family and I really enjoyed our stay at Crowne Plaza Melbourne. The staff were so friendly and the breakfast was great. Would recommend it to anyone.
June 5, 2014
Rated 5.0 out of 5.0 by BomberStu awesome views
Was a very central location to all Melbourne has to offer. would recommend to others to stay here. Easy to get to MCG and CBD events.
June 4, 2014
Rated 4.0 out of 5.0 by Mc_quid Great room, noisy guests
We had a very good night, the staff were very complimentary and nothing was too much trouble. Had a great bed, although the hallway had noisy guests all hours of the night.
June 4, 2014
Rated 3.0 out of 5.0 by PALL11 Location good
The location of the hotel is good, it does need a refresh as a hotel though as rooms, especially the bathrooms look and feel very tied
June 3, 2014
Rated 5.0 out of 5.0 by BenDanielleandEllie Thank you
We decided to stay here because of the views, really great looking down the Yarra at night.
Special thanks to Tutu for helping us out!
June 2, 2014
Rated 1.0 out of 5.0 by Ms. F.A staff needs training in customer service
In all IHG hotels we stayed in, this Crowne Plaza in Melbourne is the worst when it comes to customer service. I know customer service when I see it coz Im working in this industry for about 7yrs now. I think the staff specially in the reception for check out are too proud to serve customers like us, who works in the same industry and are from Asian countries. This is what I have observed in just one night stay in this hotel. Im an IHG Rewards club member, as privelage we get free internet use, during checked out this recep told me I have to pay 10AUD for internet I showed her my card and I was told I still need to pay as I used the premium service. I told her I didnt and was trying to explain she cut me off and told me to just pay. She was talking very rude. So I stop and just gave her the 10AUD. I didnt even asked for a receipt. So maybe a little training wont hurt or maybe its just the kind of staff. We cannot always blame it to training.
May 31, 2014
Rated 5.0 out of 5.0 by gandp You can be happy here
It's a home away from home. Lovely staff, always helpful, unobtrusive. The restaurant is straight out of the 1970s, always sparsely attended, in our experience always with a waiter who is an interesting university student who is doing something quite different. Get away from those shiny Southbank restaurants and kick back with good quality, good value and only 25 m to walk home. Find out how to ride the trams, (the staff will tell you) and there is nowhere better.
May 31, 2014
Rated 5.0 out of 5.0 by Shopaholic83 Great couples getaway
We had our first couples getaway after having our now 2 year old daughter and it was lovely. The room was a good size, the bed was comfy, the view was perfect and even the shower water pressure was great. Only thing I wish we had was a separate bath, preferably spa rather than shower over the bath.
May 30, 2014
Rated 5.0 out of 5.0 by CherylT55 2 night stay
Great location - close to all transport links & overlooking the .
Very quiet & peaceful
Staff outstanding - very willing to help, professional
May 28, 2014
Rated 5.0 out of 5.0 by NPBris Very helpful
Kay on the front desk was very helpful when I had made a mistake with the booking. She had it all organized quickly and very professional.
All the staff were very helpful, adding to a great experience for the stay.
May 27, 2014
Rated 4.0 out of 5.0 by crackajack Lovely spacious rooms. Clean bathroom.
Not very good service when trying to get taxi from the Crown. Waited over half an hour without any person asking me if they could help. Ended up 40 min before getting taxi. Only after I complained at desk.
May 26, 2014
Rated 4.0 out of 5.0 by chingathk network
Should considered to provide free wifi for all quest at room.
In general, all staffs are very helpful and nice. I will recommend friends to choose your hotel.
May 26, 2014
Rated 4.0 out of 5.0 Cool!
The location is very nice. Hotel staff is very helpful. Comfortable bed and pillows :)
May 18, 2014
Rated 5.0 out of 5.0 by Cesprit2 Great location and very clean room
We enjoyed our stay very much. It was very quiet at night, no traffic noise, bed was comfy and the room was very clean. The hotel location was excellent, close to everything.
May 14, 2014
Rated 5.0 out of 5.0 by Squid 08 Would recommend
Decent room. Great view. 2 minute walk to crown casino.
May 8, 2014
Rated 4.0 out of 5.0 by Morsgucci Great Bed
Had a very enjoyable stay, the location is very handy to most of the CBD. Staff as always friendly and efficient. The bed as in most IHG hotels are so comfortable.
May 5, 2014
Rated 5.0 out of 5.0 by Bomber27 Outstanding Staff
Great stay - staff are unbelievably friendly but not intrusive. Rooms seem to be updated recently. Terrific location.
April 29, 2014
Rated 1.0 out of 5.0 by Winston Tan So far the worst Crown Plaza experience
I have stayed in numerous Crown Plaza properties and this is the worst that I have stayed. The upgrade is hardly noticeable for Platinum member and the staff doesn't know what is a real king bed! After being checked into a room with 2 single beds put together to pass off as a king, I requested for a change to a real king bed per my booking and was given another room of the same 2 put together single beds!
April 29, 2014
Rated 5.0 out of 5.0 by S & C Anzac Weekend
Whilst we were checking in on Thursday we were given some incorrect information regarding Car Parking, which became evident once we took our car out on Saturday. We also had some issues with a noisy air conditioner in our room. After contact with your staff these issues were swiftly & professionally dealt with by your staff & Manager C. We were offered Valet Parking & Breakfast on our final night/morning as a good will gesture which were both appreciated. The valet parking was a treat & everyone who we had contact with was efficient & professional. The breakfast was not only delicious, but the staff very attentive & the coffee was great.
Thanks again for your efforts in dealing with our issues, it certainly makes a difference when things are dealt with professionally.
Not one who is prone to complain . I believed that we needed to say something about the car parking & air conditioning & was very impressed with how professionally these issues were dealt with.
Credit where credit is due. Your staff were very efficient & professional. Well Done.
Perfect Location & View
April 28, 2014
Rated 1.0 out of 5.0 by Giandi63 very bad experience
very poor hotel to be considered a Crowne Plaza .... staff very bad educated .... never again !!!
April 25, 2014
Rated 5.0 out of 5.0 by David1515 Nice greetings and great service
On arrival we were met with a smile from every staff member from the valet parking to the front desk to the dining room service staff. It was an absolute pleasure to stay at Crowne Plaza Melbourne.
April 24, 2014
Rated 4.0 out of 5.0 by Bryce06 Great location
Great quality and value for money, located ideally for a business trip allowing easy walking into the central city as well as being close to retail, dinning and entertainment venues.
April 19, 2014
Rated 5.0 out of 5.0 by Bonny c Overall experience , excellent .
We stayed three nights whilst national diving championships were on at MSAC. We were able to get an early check in which was great. Breakfast excellent value for money. Staff were friendly and accommodating.
Valet parking made going to and from hotel to venue very easy. although a discount if staying more than one night would be appreciated.
April 17, 2014
Rated 5.0 out of 5.0 by supersorbs Very Pleasant
It was a short weekend but Crowne Plaza Melbourne made the journey comfortable and pleasant.
Great staff members, very helpful, which has made our trip to Melbourne a great experience.
April 15, 2014
Rated 2.0 out of 5.0 by bomber73 valet parking
my vehicle exterior was clean when I dropped it off for valet parking and when it was delivered back to me the next day it was covered in bird droppings and required to be put through the car wash at my expense. Not happy.
April 1, 2014
Rated 5.0 out of 5.0 by watty55 Crown Plaza Melbourne
I stayed at the Crown Plaza in Melbourne last week for 4 nights and I would like to say that my stay was great, great bed and three pillows, the view from the room amazing. Very clean. Breakfast in restaurant was very good, great variety of food. Friendly staff in restaurant. I will go back.
April 1, 2014
Rated 5.0 out of 5.0 by Carog Great location. Great service.
We stayed here, and we found the location great,the staff were all friendly,always smiling. The room was excellent very good size bigger than a lot of hotel rooms we have stayed in. We would always stay here again. We will recommend Crown Plaza to all our friends. Looking forward to our next stay later this year.
April 1, 2014
Rated 5.0 out of 5.0 by sean rasta Excellent accomodation and great service
WE loved the Crowne Plaza and would definately come again.Thank you so much
April 1, 2014
Rated 4.0 out of 5.0 by azedkae Great hotel and staff but...
I stayed here for 8 weeks during a work trip - if I knew that the rate agreed with my company was "non-qualifying" (especially since I mentioned to front desk team several times about making sure they had my card and I was expecting points), then I would have preferred to have stayed elsewhere that was slightly cheaper (eg serviced apartment).
With regards to the actual stay - the friendly staff and good food dfinitely made it an enjoyable stay. Just still very disappointed it was all "non-qualifying". To be fair, maybe my company's travel agency is also to blame.
March 29, 2014
Rated 4.0 out of 5.0 by memmi pleasant experience
We recently stayed three nights at the Crowne Plaza Melbourne.
We found the checkin was quick, and the staff friendly and obliging.
Our room had a lovely view over the river, and was very comfortable.
The only thing we felt was missing was complimentary water.
We enjoyed the morning newspaper. We ate dinner twice in the restaurant in the hotel and were most impressed.
The hotel is conveniently located to make walking to some of Melbournes attractions an easy exercise, and the circle city tram is a short walk away.
All in all we thoroughly enjoyed our stay there and would like to stay again when we return to Melbourne.
March 29, 2014