Rated 4.2 out of 5 by 228
Rated 5.0 out of 5.0 by Briza810 Found a gem
Found this little gem by accident when looking for a stop over before flying to FNQ. It's ideal for us country travelers, just a short stroll from Southern Cross Station. The staff were wonderful, helpful and friendly, I felt like they were genuine, not fake. Had a meal in the restaurant and it was fantastic and affordable. Again staff there were genuine. Overall a great experience and I will be back.
July 22, 2014
Rated 3.0 out of 5.0 by sjevan Poor cousin of other Holiday Inns
Don't know whats wrong with Victoria but compared to other states this is a budget version Holiday Inn.
When you travel a lot for work, consistency is one thing that can help make life normal, it is also nice to know that certain items or facilities will be available before you get there.
What is NOT available at this location that is at other Holiday Inns (and i have stayed in many)
Shoe cleaning kit
Complementary water for gold members
Decent size bathroom
A heater that works properly
Adequate staff on for checkout so the valet service which is mandatory and expensive is not delayed.
On the plus side, the usual things like good beds and pillows were there and were good. This hotel is in a good location for Southern Cross Station and Crown Casino is a short walk.
July 19, 2014
Rated 5.0 out of 5.0 by David8888 Thank you - great service
I stayed here after a long trip from the U.S. Have to say that the staff at the front desk (especially on the morning of July 16) provided great service. I would definitely stay here next time I am in Melbourne.
July 19, 2014