Rated 4.2 out of 5 by 146
Rated 3.0 out of 5.0 Dirty
The room was very dirty I had to wipe all the shelves prior to using them due to the volume of dust. The toilet roll holder was covered in dust and toothpaste the edge of the tiles were dirty the carpet wasn't hoovered and continued not to be hoovered for the 3nights we were there.
The carpets in the lift and bar area were dirty a peanut lived on the floor for two days until we picked it up. The worst place we stayed as far as cleanliness we complained to reception but you could tell they were not interested so gave up with them definitely not worth the money hugely disappointed
December 4, 2013
Rated 5.0 out of 5.0 by Bakker Great customer service and venue
I found this hotel an excellent choice and very easy to get to. The staff were so helpful and even offered to put my bag in my car for the day when checking out, plus they valet parked my car as well . That small token was so helpful. I would definately stay again and would recommend this to anyone needing accomodation in the city . Really great service, freindly helpful staff and nice atmosphere. Over all 10/10
November 30, 2013
Rated 4.0 out of 5.0 by JacMich Great staff and location
The staff were very helpful with everything and very polite . Usually I find Melbourne hotel staff to be very rude and judgmental but here they were very welcoming and not at all judge mental .
The location was excellent for us as we like to go to crown casino an we were attending the sexpo at Jeff's shed . We could've paid they same amount for a stay at the Crowne Plaza but would've been in a much smaller room without any extras . The breakfast was the best too !
November 27, 2013