Rated 3.6 out of 5 by 80
Rated 3.0 out of 5.0 by Refund Billing
Hotel does not keep accurate records of reward nights and billed me twice for same hotel stay . One charge to credit card and one charge to reward nights
April 5, 2014
Rated 1.0 out of 5.0 by trav11 Would go across the street next time
After staying on two different Holiday Inn's in the past two days on our travels, this last one was a great disappointment. There was no bill on the last day, no newspaper either at your door or in the lobby, the room was so dark even with all 4 lights on you could barely read anything, the television only got about 10 channels, almost every piece of furniture in the room was damaged or dirty, the walls all had water damage on them (on the 5th floor). Just was not the type of experience I would expect.
March 24, 2014
Rated 4.0 out of 5.0 by Northern snowbirds spring break confortable stay
We were overall happy with our accomodations. We had higher hopes in a suite with a door between the sofa and King. The sofa bed mattress was uncormfortable and needed to be replaced. We had to ask for the Room to be cleaned each day, not sure why. Breakfast in the restaurant provided slow service with mediocre food. Probably not worthwhile,since there are area restaurants within walking distance. We did like the distance from the college Spring Break kids' motels,, and the drive to nearby beaches was closeby. Front desk staff helped us with some activities and places of interest in the area.
March 23, 2014
Rated 2.0 out of 5.0 by Sparky49 Run Down
The lobby of the hotel is new and inviting but the rest of the hotel is old and run down. The carpets, furniture and wall coverings are old and greasy. This hotel needs a renovation. When I checked into the hotel I asked the front desk attendant about my free breakfast that was included in my rate and she said that they didn't have a rate that included breakfast. I had to show her my reservation email. The cleaning staff did not clean my room until after five PM everyday. This property is in a good location but that's the only good thing about this Holiday Inn.
March 21, 2014
Rated 5.0 out of 5.0 by jingles847 ANOTHER GOOD STAY
THIS IS OUR 2ND STAY AT THIS HOTEL, AND IT WAS JUST AS GOOD AS THE FIRST ONE!
March 18, 2014
Rated 5.0 out of 5.0 by PTW74 Nice accomodations and great staff
Enjoyed stay, only problem 40% of fitness equipment wa.s out of service
March 7, 2014
Rated 4.0 out of 5.0 by deannarunsround Great value in a nice area
I spent one night here in early March as part of a race event, The Inaugural Excalibur 10 miler. The hotel was ideally located close to the race site and to a nice outdoor shopping mall. I asked for a late check out because of the race the next morning, but I was told they could not grant any more because they had already granted too many requests. I ended up staying longer than 11:00 because of the post-race activities, but the hotel staff did not give me any grief over it at all. The staff members were very helpful and friendly. I will definitely stay there again for this race event next year.
March 7, 2014
Rated 2.0 out of 5.0 by Falcoon Great property but...
Ordered breakfast on our departure date, we all had the pancakes.
My daughter found hair in her food, ruined the meal for all of us. I was pressed on time so I shared my experience in passing with the manager on duty.
Very disappointing to me as a platinum level member.
March 7, 2014
Rated 1.0 out of 5.0 unauthorized credit card charged
Watch these people. They will make unauthorized charges to your credit card. Still trying to resolve this issue.
January 31, 2014
Rated 3.0 out of 5.0 by b3cobb Average HI
Staff was very friendly and helpful. The property could use a refurbishment however. Furniture and decor was dated, and lampshades were is rough shape. Pillows were older, small, and not very comfortable. Overall the stay was pretty average. I did appreciate the kind folks at the front desk, thanks.
January 29, 2014
Rated 2.0 out of 5.0 by Mike111555 I am a Priority Club Member
I am a priority club member and stay at Holiday Inn Express almost all the time while traveling......Most are very affordable and are relatively nice for the price......this one is not.....needs a remodel or at least a good cleaning.....air conditioner/heater very loud.....the common area downstairs was dirty as well......when a place is not clean....you really find it hard to get comfortable......I spent all my time thinking....How clean is this bed and sheets.....
January 27, 2014
Rated 5.0 out of 5.0 by Happy sleeper Best Night Of Sleep I Have Ever Had
I don't know what kind of matrices that they have at this Holiday Inn but I have never slept this good in my life. The resonant was also amazing with food and service, Ryan was very helpful and felt like talking to a friend. I would recommend this place to anyone and will be going back.
January 17, 2014
Rated 1.0 out of 5.0 by HermanL Poor Service
This room came with no microwave or refrigerator. There was a convention or large family gathering, and it seems that most of that occured right outside our room. We have stayed at Several Holiday Inns and Holiday Inn Expresses, and this was the worst one ever. We would not reccomend this hotel to anyone.
January 9, 2014
Rated 1.0 out of 5.0 by Terrible Stay Smelly Room
We booked our stay at the last minute and was given 'the last room available' at checkin. We were told that this room was a suite. However, when we opened the door a strong smell of cleaning products hit us like a brick. The smell was so bad that we had to open the window to let fresh air in, which only helped slightly. The A/C unit had only 1 speed, very slow. The microwave was sitting ontop of the fridge, next to the TV which was atop a night stand; no dresser in the room. Of course, since this was the 'last room' and no other hotels around had availability, we stayed. However, we will NEVER stay at this property again. This room should NOT have been made 'available'.
January 7, 2014
Rated 4.0 out of 5.0 by Funny guy Very comfortable Bed, and room was very clean, love to come back and recommend to others
Great service. We. would like to come back in Future visit in Florida.
January 1, 2014
Rated 2.0 out of 5.0 by rescue25 Older hotel
When I Arrived the hotel look good from the out side but when you go into the hotel you can tell the paint looks caked on the walls, the room smells like an old musty towel. When I ask the staff for new towels because the one's in the room looked well used. The staff was not very helpful, as a platinum member I was given a bag of cookies and told to have a good stay. I ask for a late check out and was told no that there fully booked for the next day and that I needed to be out by 11:30.
I stay with this chain all over the U.S. and I would not recommend this hotel for other platunum members.
January 1, 2014
Rated 4.0 out of 5.0 by Bavb Overall very nice night and great room.
Comfortable bed but really high for a short person. need a ladder!
December 2, 2013
Rated 3.0 out of 5.0 by BrianWess Melbourne
Room was old and when they came to clean it they did a horrible job
November 24, 2013
Rated 4.0 out of 5.0 by Bammers very acceptable business visit
The hotel staff were all very helpful and friendly, the room was a good size, clean and the bed very comfortable, the aircon was a bit noisy, however during my stay this was not a problem, could be an issue in the hot season. The room was serviced every day. Breakfast was reasonably priced and offered a good range, I only ate in the resturant once, but the food was prepared and presented very well. The hotel has several restaurants within easy walking distance, which is a bonus when staying on business and fancy a beer with dinner, I particularly liked Uno's Chicago Grill, only 5 mins walk away. Also the Viera shopping Mall is only 5 mins drive away, again providing lots of choice for food and entertainment. If you're into craft beer, the World of Beer' bar in the Mall is first class
November 20, 2013
Rated 4.0 out of 5.0 by KayFlorida Comfortable, convenient
Was in town for a festival, so did not take advantage of food and beverage offerings, but bed was very comfortable and room adequate for my needs. Location convenient for interstate and places I needed to go, so would stay there again. Good value.
Staff that I encountered were all very friendly, no problems.
November 12, 2013
Rated 3.0 out of 5.0 by Phil99099 Looks Good and You are On Your Own
This location is near some of my relatives which is convenient. I arrived late after a long day on the plane, only to find that the bathtub would not hold water since the stopper was broken. This is a downer. The front desk said no one was available to fix it and did not offer to move me to another room. The next morning I found the coffee pot had a used pouch in it from the previous tenant. I didn't use it and I mentioned it to the front desk on my way out for the day. After a long day related to a passed away relative, I had to leave early the next morning and left a request for a 4am wake up call at the desk. I later went out to the McDonalds across the street, and saw the person who had been behind the desk, playing guitar for a small group of people, on my return. I then slept after a late night snack. I woke up without the wake up call or alarm at 3:55 am. As I prepared to drive to the airport, eating the remaining hamburger, the wake up call never came. I cleaned the dirty coffee pot that hadn't been cleaned after my request and made a cup of coffee. As I checked out, I mentioned it to the front desk person, who said, "sorry". The bed was OK, but I would not recommend this place.
September 29, 2013
Rated 5.0 out of 5.0 by Levanp Good hotel stay
Great hotel with a great price. Close to many restaurants and fast food
September 7, 2013
Rated 1.0 out of 5.0 by Mb0307 Terrible and smelly
I traveled for work and this hotel was close to the courthouse. Despite being told per the website this was a renovated hotel, all of the hallways smelled terrible and so did the room. Additionally, the wifi in the rooms was not working but I wasn't even informed of this at check in. I traveled for work and had work to do in my room. The front desk could careless about this issue and as a gold elite member you'd atleast think I would get an apology. I also feel that the bartender at the lobby bar needs to be fired as she was sitting there yelling loud and raunchy x-rated comments to other customers but there were kids around as it was also part of a restaurant.
September 3, 2013
Rated 5.0 out of 5.0 by Viney viney
We were there on a business trip for the weekend.
The rooms were beautiful, beds very comfortable except to high.
Hard to get onto it. The restaurant on the premise was really good and enjoyable. Very nice breakfast and very reasonably priced. Very clean.
The staff was very helpful, friendly and courteous. Even called a little later in the evening to make sure everything was all right.
Would be very happy to go back to this hotel.
August 30, 2013
Rated 5.0 out of 5.0 by Bugtoo Outstanding rooms are large very nice the staff is second to none. We have stayed at dozens of H. Inns
Hidden gem for travelers the restaurant food is delicious at a great value the hotel is just charming. Private and that with the exceptional staff make it my favorite from New England down the east coast all the way to Carolina's !! Love it keep coming back
August 26, 2013
Rated 1.0 out of 5.0 by LT68 Not recommended
Stayed there for one night and canceled our room for the 2nd night.
The rooms were old and not very clean. The walls were dirty as well. The floors didn't look like they had been cleaned and in some areas vacuumed in some time. Would not recommend this to anyone.
August 12, 2013
Rated 2.0 out of 5.0 by ronfm Need to improve housekeeping
I have been staying at this facility about 8 to 10 days per month over the last few months. This last visit I had problems with housekeeping services. I was there one week, During that time, the room was not cleaned on one occasion (I had to call front desk about 6 PM); once the trash wasn't taken and another time the towels were not replenished. So, three out of seven days were unsatisfactory room service. Previous stays were not like this.
July 27, 2013
Rated 1.0 out of 5.0 by Jayfus1 never again!!!!!!!!!!!
Hotel was tired, dirty! Room décor was a pathetic Egyptian theme!!! I wanted a room with a fridge, luckily Im a diabetic and they gave me one, If no medical condition its $10 a day for a fridge! Im a priority club member and did not get recognized or treated like one!!!! I stay at a lot of Holiday Inns this was the worst one ever!!!!!! Never again!!!!!!!
July 24, 2013
Rated 2.0 out of 5.0 by LS04 smelled
We stayed there for a recent tournament. As soon as we walked in it smelled like a sewer. All the hallways and our room smelled. When we complained they acted like they didn't know what we were talking about. Really hard to miss! The second night (because room was not cleaned!) we found ants in the one bed--GROSS. Would not stay again or recommend. Carpet in rooms needs replaced we were in and out of several and they were all worn and dirty. Disappointed!!
June 14, 2013
Rated 2.0 out of 5.0 by Nogo85 Not what I expect
I love Holiday Inn Express and all of the Holiday Inn family. I try to stay at one everytime I travel, but this one was not my favorite. There were burn holes in the carpet of our room which had 2 beds instead of 1 king like I asked for. The gentleman at the bar was very nice but the room its self was over priced and underwelming. I am dissaponited in this location and will not stay there again.
May 23, 2013