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Rated 3.8 out of 5 by 386 reviewers.
Rated 5.0 out of 5.0 by Great service and stay The hotel was clean and the staff was very friendly and accommodating. Great location. December 16, 2014
Rated 5.0 out of 5.0 by Great location We stay here every year for St Jude's marathon weekend! Great location, clean rooms, great staff! December 12, 2014
Rated 4.0 out of 5.0 by Excellent Service The Hotel Staff and Valets were the BEST. The valets was always checking to make sure we knew our way around and offering suggestions. Jessie (I think was his name) was helpful and friendly. All of the staff was great! The room had a couple of small issues that didn't bother us enough to report until we left. The bed was comfortable and the room was clean. The biggest issue was noise. There were sirens constantly throughout the night. We were on the 11th floor facing Union and it was noisy. We could hear street noise a lot. We got little sleep both nights and we were there for the St. Jude Marathon so rest was important. We were also by the elevators so we heard a lot of noise from the late night party goers. Other than that, it was really a good place to stay. The rooms could use refrigerators though! It was a good value for the rate. December 12, 2014
Rated 4.0 out of 5.0 by Comfortable bed, very friendly staff The staff was wonderful, the beds where comfortable, short walk to Beale street. My only complaint is we had to wait a long time to get hot water. We called front desk and they sent a real nice repairman up, he told us it would get to us just had to let run a long time, he was right it finally got hot. Just a lot of wasted water we were on fourth floor. Overall the stay was pleasant would stay again. December 11, 2014
Rated 4.0 out of 5.0 by Dated hotel with modern amenities We stayed here for the St.Jude Marathon weekend. This is a older hotel that's been somewhat updated. The bedding and furniture are fairly new and very comfy. I found the noise level a bit too much for my liking though. The heater/ac condensing unit in the wall made a leaking water noise constantly. The hollow core doors didn't muffle any of the hallway or other room noises. It's an older hotel with single pane windows that weren't replaced when they did the renovation, which would have helped with exterior noises. It's downtown Memphis with constant police and ambulance sirens that make for a tough time getting to sleep if you're facing the street. It's in a great location for any venue at the ballpark, Fed Ex Arena or party on Beal St. Walking distance to some awesome places to eat. They charge $20 a day to park your vehicle, which I found a bit pricy considering they don't offer a self park. I did however find the parking attendants to be some of the nicest I've ever encountered. Real class acts! Check-in doesn't get any quicker or easier. I don't have a lot of good things to say about the restaurant, other than breakfast was great. We tried the pasta diner at the restaurant and it was kind of bland, and VERY overpriced. Like $41.00 for two plates of spaghetti. The older black gentleman seating people seemed to be under the influence of something, and he was making rude comments towards the wait staff. Very unprofessional - IMHO. Overall a great place to stay to party on Beal or to catch a concert. December 11, 2014
Rated 5.0 out of 5.0 by Memphis Stay When we enter the hotel around 4:00 p.m. the girl at the desk said my husband was the "visitor of the day" and we received free parking and breakfast for our the time we spent there. They treated us great and we would stay there again!! December 10, 2014
Rated 5.0 out of 5.0 by Excellent service The staff and service at this hotel was outstanding. From the time we drove up to the time we left everyone was extremely friendly and made us feel at home. Especially Jesse, Stephanie and Kim. They were outstanding. They laughed and joked with us everytime we saw them. The location was perfect. Everything we needed or wanted to do was within walking distance. Will definitely stay at this hotel again. December 8, 2014
Rated 4.0 out of 5.0 by Really Friendly Staff This hotel has an excellent location, 2 blocks from Beal St. The staff was amazing. Very friendly and helpful. Even the valet parking staff were very easy to work with (several trips to the parked car to get something for the room, all handled with a smile). Very comfortable and clean room. On the down side, large flat screen TV with low definition feed, and no refrigerator. A great value at a great location. December 8, 2014
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