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Rated 3.8 out of 5 by 310 reviewers.
Rated 4.0 out of 5.0 by Great Service Although it is an older hotel, the staff were very friendly and helpful. They went above what I would expect in terms of customer service. March 17, 2013
Rated 2.0 out of 5.0 by what was I thinking.... This property made me second guess my priority club membership. If you have expectations of a decent facility, do yourself a favor and book a night somewhere else. March 16, 2013
Rated 4.0 out of 5.0 by Dated Hotel But Worth the Price Compared to other hotels in the area, the Holiday Inn is a good buy. The room was OK but the elevators were being services. As a result, it took a long time to get to the seventh floor and the parking garage. Still, I would stay there again. March 15, 2013
Rated 2.0 out of 5.0 by Poor service The checking in process at this hotel is stressful. One person working even on weekends. There is a 15.00 fee for parking. Driver not available to transport guests. Our room was somewhat run down. Our mattress was busted and if you sat down on the end of the bed it made the top of the bed pop up. Management didnt seemed concerned about the problems. The one redeeming feature is that its within walking distance to Beale Street. March 11, 2013
Rated 5.0 out of 5.0 by Yorkshire Folk Brilliant hotel lovely friendly and helpful staff.Clean and comfortable room.Bath& Body toiletries.Lovely food good choice and great service. We had a fabulous stay and would recommend the Holiday Inn to our family and friends February 28, 2013
Rated 5.0 out of 5.0 by Great beds and close to Beale St We came to Memphis for the Blues Challenge and this hotel was just what we needed/wanted. the beds and pillows are very comfortable and the staff is friendly and efficient. It is a close walk to Beale St and many restaurants. The coffee in the lobby is delicious and on a cold day they had hot cider in a carafe also. February 10, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff Breakfast a bit pricey, but everything else was great. February 6, 2013
Rated 4.0 out of 5.0 by Best Front Desk Staff The hotel experience was pretty average... but the front desk staff made it fantastic... Best Front Desk Staff I've ever met. January 18, 2013
Rated 4.0 out of 5.0 by Perfect choice This was the most comfortable bed of any hotel I have ever stayed in. I loved the cotton feel of the duvet and, after spending the previous night in a motel with pillows so hard I woke with a a stiff neck, I really appreciated the choice of pillows offered here. Staff was friendly, efficient, helpful. Couldn't ask for more. As tourists for one night in Memphis the location was just what we were looking for and at a better price than other lodging in the area. It isn't a new hotel and that shows up here and there, but really wasn't an issue. January 15, 2013
Rated 4.0 out of 5.0 by Housekeeping We had a late check-out time of 2:00 pm...housekeeping started knocking on our door at 9:00 am for a total of 4 times. Normal check-out is 11:00 am, so didn't make sense for them to be knocking so early. The only negative of our stay, unfortunately, a big one,. January 9, 2013
Rated 3.0 out of 5.0 by Great location but drab and old We only stayed one night so we were able to put up with the drabness. It was tired and dark but due for renovation soon. Couldn't beat the location. January 9, 2013
Rated 5.0 out of 5.0 by world traveler I'd stay there again anytime. This was one stop of 10 hotel rooms over 14 days. This was one of the top two. January 8, 2013
Rated 2.0 out of 5.0 by Great location but seriously needs an upgrade We were made to feel very welcome. We only stayed one night so we could put up with the conditions of the hotel- it looked tired and drab. Great location though however we felt we paid too much considering its conditions. January 7, 2013
Rated 2.0 out of 5.0 by Overpriced, but nice I was in Memphis for the Liberty Bowl. I selected this location because I wanted to be close to Beale St.. It meet that requirement. But... - the garage was semi-attached, but the elevator was not working. - the decor was outdated in need of updating. - th paint was worn/scratched i places. - the hallways were extremely hot. This was a "nice" hotel, but not what I would expect from the brand. Very overpriced, but not a lot of selection in the area. January 7, 2013
Rated 5.0 out of 5.0 by Great stay We were there for the Liberty Bowl and the Beale St "experience". Easy walking dist to Beale. Felt very safe with the security hired for New Year's Eve. It would have been nice if we could have gotten our room # and key before we went to the festivities so that on return we could go directly to the3 room and not have to "check in". January 6, 2013
Rated 2.0 out of 5.0 by Bad service and dirty room I just stayed here with my family for our time in Memphis during the Liberty Bowl. First, we arrived at 2:15pm, the front staff informed me that the room was not ready and that check in was not until 4pm. We had parked on the 3rd floor of their parking garage and the elevators did not work to the lobby so we(me and 3 kids under7 and my husband) had to walk down 3 floors only to be told we could not check in. The service staff said they could lock our baggage up in their closet until we checked in. So we came back at 4pm Nd checked in, yet the individual who had the key to the closet was not there and was not to come back for 20mins. We waited and waited. We finally got in and I was hungry about 8pm so we head downstairs to the restaurant. And it was full, I decided to use the room service, but I called room service 3x, no answer, so I called main operated who told me they only had one person working and one cook and they were not doing room service that night. I've always known Holiday Inn to be remarkable but this was one of the worst experiences . I have photos of my room showing someone's hair in the tub still and a bed with no bed skirt that I can share. I don't recommend this hotel. January 5, 2013
Rated 5.0 out of 5.0 by AWESOME! I have been a platinum member for 20 plus years. I like the Holiday Inn brand and the consistant service. Any location is great. But I visited my Hometown over The Christmas Holidays and the Hotel and Staff were AWESOME from Check in to Check out nothing could have been better Merry Christmas The Haskins Family December 31, 2012
Rated 5.0 out of 5.0 by Nice Stay This property is perfectly located in downtown Memphis. Easy to walk around and get to Beale Street. The staff was very nice and accommodating. I will stay here on my next visit to Memphis. December 18, 2012
Rated 4.0 out of 5.0 by Comfortable room and good location For the past several years we have participated in the St. Jude Memphis Marathon Weekend and have stayed at the Holiday Inn. We have always found the staff to be polite and helpful. It would be convenient if the hotel would offer a continental breakfast. December 7, 2012
Rated 5.0 out of 5.0 by Great Stay!!! My Aunt and I came to Memphis for a short trip.The moment we arrived some one was there to take our luggage .Front desk reception person was so helpful.I explained we were booked for a city tour at 1:30 and she told us were we should be.The bell captain took us to our room,which was very nice. We had lunch in the hotel grill and the food was great!!! The staff called our tour to make sure they picked us up. Enjoyed the tour,Peabody Hotel across the street had coffee there watched the ducks and strolled back to our hotel. Relaxed in our room a while,then off to Graceland to see Christmas lights once again staff wanted to make sure we had the address.Next morning great bed and pillows we slept great!! we ordered room service and with in25 minutes they delivered a wonderful breakfast and the best coffee.When we were ready to leave they took care of our luggage and Front desk people made sure we had coffee to go for our ride home!! I will be staying here again they made you feel like they were glad to have you as their guest!!! December 2, 2012
Rated 4.0 out of 5.0 by comfortable bed and great service Requests for documents to be faxed met with positive, helpful attitude by the friendly staff behind the front desk. Good breakfast buffet. December 1, 2012
Rated 5.0 out of 5.0 by Great Thanksgiving We stayed here over the Thanksgiving holiday. The front desk staff was very friendly and extremely helpful. Our rooms were clean and very nice. This property is in walking distance to Beale Street & right across the street from the Peabody. Excellent location. November 30, 2012
Rated 4.0 out of 5.0 by DOWNTOWN MEMPHIS Right on Top of The Rendevous. Close to Beale Street. Wonderful people working there at this Hotel. Hotel is a pleasure, I love it. November 26, 2012
Rated 4.0 out of 5.0 by The staff was great Overall a great hotel they were in the middle of a remodel but you wouldn't know the staff did a great job keeping the repairs to a minimum during busy customer times November 23, 2012
Rated 5.0 out of 5.0 by Good Stuff Great place, Great Staff, thats all I have to say! November 18, 2012
Rated 5.0 out of 5.0 by Friendly Staff, great location, comfortable room Would recommend this hotel. Great location to walk around the city, take in the sights. Room was nice, staff was friendly and helpful. November 13, 2012
Rated 5.0 out of 5.0 by The whole stay was fantastic Great staff, beds & food. Upon checking in we were treated with such dignity. Both bar service & food was great. Breakfast was also fantastic October 26, 2012
Rated 2.0 out of 5.0 by Good staff- terrible facility The staff was great: friendly, curteous, helpful. They were very willing to go out of their way to help or just say hello. Unfortunately, there is no level of service that can make up for this property. Old, worn out, it looks like it looked 15 years ago when I stayed here while in college. The rooms were dirty and small. The bathrooms were dirty and cramped. Alot of work needs to be done to update the standard of the hotel to the standard of the staff. October 24, 2012
Rated 4.0 out of 5.0 by Friendly, helpful staff and great location Recently we had the pleasure of staying for two nights at the Holiday Inn Downtown. The friendly, helpful staff ensured that our stay was a comfortable and enjoyable one. Our room was immaculately clean and the king bed very comfortable. The close proximity of the hotel to local attractions such as the Rock and Soul Museum, Beale Street and Sun Studio was an added bonus. Overall, a very enjoyable stay- thoroughly recommended! October 13, 2012
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